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Telegram vs Viber: Which is a better fit?

Updated on December 9th, 2024
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Summary
Key features rated by users
Features selected based on 2,811 reviews from Customer Communications Management users.
% Fit
Missing features
Feature ratings
SMS Messaging
NA
Customer Database
NA
Chat/Messaging
4.8
Inbox Management
NA
Customer History
NA
% Fit
Missing features
Feature ratings
SMS Messaging
NA
Customer Database
NA
Chat/Messaging
4.7
Inbox Management
NA
Customer History
4.6
User satisfaction
4.7
User reviews6,321
Ease of use
4.7
Functionality
4.6
Value for money
4.7
Customer support
4.3
4.4
User reviews4,031
Ease of use
4.6
Functionality
4.3
Value for money
4.5
Customer support
4.3
Price starts from
--
Not provided by vendor
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

Telegram can be used by businesses, small teams, and international users seeking secure communication.

On-premise customer engagement & communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content & more.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-91b2d1da-015a-4f47-f26e-08dafa794d01
Jason C
Owner
5.0

Speaker 1: Hi, my name's Jason. I'm an agency owner, and I give Telegram a five. For more videos like this, click below. I brought Telegram on into my business because I started having international clients and actually brought on an international partner, and you're constantly in communication there, and phone isn't going to cut it for texting back and forth and all of that. So, it was suggested by my partner overseas and it became a really quick, easy, fantastic solution for that communication. One thing that I love about Telegram is the cross platform. It's all synced up instantly, I can jump from my iPad to my phone, to my desktop, to my laptop, wherever I am and whatever I'm using, it's fantastic. And then, to be able to group everybody is wonderful, so I can have these isolated conversations but still communicate something to the group, all at once. Telegram was super easy. I mean, my business partner said, "Hey, use this." So, I knew, if I had any questions for it, I could ask him, but I never really had any, it's really self-explanatory on some of the intricate features or something, of muting a conversation, even that I just sort of dug around a little bit and found really easily. I would definitely recommend Telegram to business owners trying to just have a quick messaging platform for your team or even just one other person, especially with that overseas component, it's great. But really anyone that you're trying to communicate with on an ongoing basis. Group folks, safety, security has been good with it that I've seen so far and really easy to use, not only for myself, but if I need to get somebody new up and going on it. That's been really fast as well.

How Capterra sources reviews
View all video reviews
Yasmine E
Marine Surveyor
5.0

Yasmine E.: My name is Yasmine. I work for a company that is 40 to 50 people working in. I'm giving Viber a five stars rating. I use Viber on a day-to-day basis for international calling and communications international clients and stakeholders around here and there. Why I like most is the free calling feature that I can make calls around the world with decent price for the application itself and the cost effectiveness. Sometimes there is a lag when I'm doing a call that the voice is late a little bit. That's what sometimes it happen, not all of the time.

How Capterra sources reviews
View all video reviews
User interface
No videos provided by vendor
180348 video thumbnail}
1 Video
180347
5 screenshots
180348
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
Activity Tracking
388
Important

Telegram

3/34
  • Activity Dashboard
  • Activity Tracking
  • Autoresponders
  • Batch Communications
  • Call Recording
  • Chat/Messaging
  • Compliance Management
  • Content Management
  • CRM
  • Customer Database
  • Customer History
  • Customizable Branding
  • Email Management
  • Feedback Management
  • Inbox Management
  • Interaction Tracking
  • Interactive Content
  • IVR
  • Knowledge Base Management
  • Multi-Channel Communication
  • Multi-Language
  • On-Demand Communications
  • Personalization
  • Reporting & Statistics
  • SMS Messaging
  • Social Media Integration
  • Surveys & Feedback
  • Template Management
  • Third-Party Integrations
  • Video Support
  • Workflow Management
  • Alerts/Notifications
  • API
  • Collaboration Tools
See All features
Hide Customer Communications Management Software Features -

Viber

Top Features
10/34
Show Customer Communications Management Software Features +
Telegram
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Viber
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Telegram
  • By Telegram Messenger
  • Located in United Arab Emirates
Viber
  • By Viber Media
  • Located in Luxembourg
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