# Compare Viber vs Wati 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Viber and Wati based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/180348-204314/Viber-vs-WATI

---

# Viber vs Wati Features and Cost Comparison

Last updated May 14th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

ViberWati2/4 selected

[Viber](https://www.capterra.com/p/180348/Viber/)[4.4 (4,059)](https://www.capterra.com/p/180348/Viber/reviews/)

[Wati](https://www.capterra.com/p/204314/WATI/)[4.6 (203)](https://www.capterra.com/p/204314/WATI/reviews/)

[## Viber](https://www.capterra.com/p/180348/Viber/)[4.4 (4,059)](https://www.capterra.com/p/180348/Viber/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.5

Functionality

4.3

Ease of Use

4.6

Customer Service

4.3

Reviews Sentiment

Based on [4,059 reviews](#user-reviews)

Positive

3,536

Neutral

439

Negative

84

[## Wati](https://www.capterra.com/p/204314/WATI/)[4.6 (203)](https://www.capterra.com/p/204314/WATI/reviews/)

Starting Price

$59.00/month

Value-for-Money

4.3

Functionality

4.5

Ease of Use

4.6

Customer Service

4.2

Reviews Sentiment

Based on [203 reviews](#user-reviews)

Positive

189

Neutral

1

Negative

13

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## Send this comparison chart to my inbox

### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox.

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 896 reviews from customer engagement software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Missing features

Feature ratings

Email Management

NA

Content Management

NA

Engagement Tracking

NA

Social Media Integration

NA

CRM

NA

\--%Fit

Missing features

Feature ratings

Email Management

NA

Content Management

NA

Engagement Tracking

NA

Social Media Integration

NA

CRM

4.7

User satisfaction

User satisfaction

4.4

User reviews[4,059](https://www.capterra.com/p/180348/Viber/reviews/)

Ease of use

4.6

Functionality

4.3

Value for money

4.5

Customer support

4.3

User satisfaction

4.6

User reviews[203](https://www.capterra.com/p/204314/WATI/reviews/)

Ease of use

4.6

Functionality

4.5

Value for money

4.3

Customer support

4.2

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$59Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

On-premise customer engagement & communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content & more.

Best for

The AI-Powered Customer Engagement Platform built for Revenue Growth.

## User reviews

Pros & cons

MCD

MA. CELINE D.

Office Engineer

> "I like most about viber is its end-to-end encryption feature, very user-friendly and most of all its feature of knowing who called in my mobile number (as..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6505238)

SM

Shriya M.

Assistant Trainee

> "Sometimes Viber can feel a bit cluttered with too many notifications, and the call quality isn’t always consistent."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7119850)

HH

Hasif H.

Head of operation

> "Allows you to connect with friends, family and clients with ease via both audio and video calling options and the best part is it is free even for calling..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6421448)

AV

Art V.

Consultant

> "Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn on and..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7108963)

HHW

Htet Htet W.

QA Specialist

> "My Notes also helpful for daily tasks. And then video & audio call quality is perfect and then we can create own sticker and have a fun for me or others."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6469836)

HH

Hasif H.

Head of operation

> "Does not work that well on iOS devices and lags a lot the user interface is a bit outdated and does not get calls through unless app is being used."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6421448)

Mahmudul islam S.

Site engineer

> "For personal and professional use , Viber is a interesting tool, I can easily communicate with co worker and share files and do conversation with maximum..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6497692)

Hein Htet Z.

Network Engineer

> "While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging platforms."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6778676)

VC

Vicente C.

Quality Technician

> "I like its end to end encryption for messages, making it secure and easy."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7099288)

LA

Lemmuel A.

Solutions Engineer

> "I just don’t like the features of saving images and file in your conversation dor a long time because you can’t access it when the time comes."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6643469)

Soe Min H.

Senior Network Engineer

> "Group Communication Tools - offer free for large group communication like company wide chat group for transportation management."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6773077)

ZWWZ

Zin War Win Z.

Developer

> "Sometimes, Video call quality is a little bit not good when I share my screen with viber call."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6808363)

PEP

Pan Ei P.

IT Helpdesk

> "I like many features about Viber but the most feature I like is backup & restore feature. Because this feature is very useful for me."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6602969)

Sabelo M.

reviewer

> "Another disadvantage is that it can be challenging to recover old data if you need to switch to a new device, it also limits the size of files that you can..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4941725)

PEP

Pan Ei P.

IT Helpdesk

> "I can backup my chat history to my drive and can restore easily with my new phone or tablet."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6602969)

Soe Min H.

Senior Network Engineer

> "Automatic Media Saving - which can lead to burst storage consuming."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6773077)

NM

Nan M.

Application Developer

> "As my overall experience with Viber is really good for free messaging and secure messages. And we can call with Video conferencing to each others."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6459440)

PE

Princess E.

Customer Operations Adviser

> "High quality call can consumes a significant amount of Data which is a concern for users like my self with limited mobile Data plan."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6288815)

SM

Shriya M.

Assistant Trainee

> "Viber is great for staying connected with friends, family and colleagues especially internationally."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7119850)

Sabelo M.

reviewer

> "Viber requires a stable internet connection in order to work properly, if your internet connection is weak or unstable you may experience dropped calls or..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4941725)

LA

Lemmuel A.

Solutions Engineer

> "the capability to make a good and real-time communication with your colleagues and other clients when it comes to the business"

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6643469)

DM

Dunia M.

Product Expert

> "The main issue I have is that even though my phones notifications were on, I would always miss calls from customers because the notification would not go..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6176491)

NLT

Nyan Lin T.

System Engineer

> "Auto translate language, my notes and caller ID features are very useful for users."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6472147)

MK

Mmapaseka K.

Financial advisor

> "The thing that concerns me the most is the fact that I experienced the app freeze a lot of times and and it tend to kick me out it just closes itself while..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4807093)

VK

Viktor K.

Senior Network Engineer

> "Viber is available on various platforms, including Android, iOS, Windows, and macOS, enabling users to access their chats and conversations from multiple..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4943421)

KS

Kenzi S.

Manager

> "Another downside is that while it offers a wide range of features, the app interface can sometimes feel cluttered and overwhelming, making it a bit..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6280408)

VJ

Veronica J.

Accountant II

> "In conclusion, Viber's emphasis on privacy, versatile content handling, convenient secret chats, cross-platform availability, and strong community..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6270793)

EA

Elizandra A.

Administradora

> "His appearance is very restricted, it seems that sometimes he doesn't want to grow. But it would be good if they improved this subscription situation, it..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6195785)

Akanmu O.

Supervisor

> "First of, the interface is user friendly and with it's very capable end to end encryption which guaranteed a secured data both stored and transmitted makes..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4935260)

SD

Sarthak D.

Manager

> "Some annoying ads and pop ups which occur"

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6474550)

CAF

Carol Ann F.

Department Manager

> "Viber is powerful vehicle that can convey our thoughts, feeling and emotions thru communicating in various channels like messaging, video chat, feedbacks ,..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6289408)

SD

SHERIN D.

freelancer

> "Sometimes, there are minor problems with Viber."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6794034)

MCD

MA. CELINE D.

Office Engineer

> "I love how I am able to navigate file, links and media separately in the conversation."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6505238)

LS

Ledio S.

Waiter

> "Good but not the best , you can find better apps for chating"

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6653961)

VR

Verified Reviewer

Marketing Executive

> "Viber allows users to send messages, make voice and video calls for free over the internet and also it is available for various platforms including iOS,..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6281014)

MSM

Myat Su M.

IT Help Desk

> "I don't have much. But sometimes, ads are appear."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6682404)

VJ

Veronica J.

Accountant II

> "Extensive collections of public chat rooms, thematic channels, and interest-based discussion boards offered ample opportunities for serendipitous..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6270793)

LS

Ledio S.

Waiter

> "Not very used by a lot of people , so you might not find and contact them"

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6653961)

JT

Jasmine T.

Teacher

> "Viber is a good app in countries where it's popular, so it's very useful if you have a lot of friends using it. If not, there's no reason to download it."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6817016)

BT

Badri T.

System Operator

> "In-App Adds: Viber displays adds within the app which disturbs communication."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6289497)

VK

Viktor K.

Senior Network Engineer

> "Users can create and participate in group chats with friends, family, or colleagues, making it convenient for group discussions and planning events."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4943421)

ADL

Aryne Dolly L.

Healthcare Virtual Assistant

> "The downside of this software is that the bugs that occur during calls, it closes the video call when receiving some call however it is good for other uses..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3824058)

SG

Sagun G.

Student

> "Also the self destruct timer for message in secret chats is very useful for my privacy."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6662901)

SS

Sohrab S.

Dentist

> "Good concept but not very useful yet until more users get on."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6647492)

MD

Maher D.

marketing

> "Good programIt allows sharing photos, audio files, and videos with your loved ones in an easy wayYou can also communicate with whomever you want with voice..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4946904)

NM

Nina M.

PG student

> "Also, you get a message every time one of your contacts joins Viber, which is a bit annoying."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6178413)

ED

Eric D.

Founder

> "I like Viber because it has lots of features and abilities like live chat, live calls, which I am using for engaging with my clients"

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4945283)

SN

Slaven N.

ceo

> "Sometimes lost data wont download back, for some stickers and emoji you have to pay."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4910538)

CD

Cherubim D.

Systems and Network Engineer

> "One of its key strengths include free video and voice calls."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6649060)

VR

Verified Reviewer

Software engineer

> "I have issue concerned with privacy. If i uninstall the viber from mobile and reinstall it and start using, it actially gets all you contacts added to viber..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4463811)

KM

Kasun M.

Civil Engineer

> "Widely using messaging app which allows video and voice calls."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6613813)

HN

Hien N.

DevOps

> "app background image not sync when used on multiple devices"

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4872687)

ND

Nan D.

Credit

> "For me, I like the stickers because they are very convenient for me when communicating with my family and colleagues in the morning."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6793781)

VR

Verified Reviewer

ACCOUNTS MANAGER

> "Audio sometimes are a bit distorted which can lead to miscommunication"

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6305380)

MT

Min T.

Help Desk Admin

> "Viber is best for quick message and best for mobile notifications alos good"

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6762018)

PS

Punit S.

Owner

> "The cons are we can't share large numbers of files to others."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6289952)

VR

Verified Reviewer

Project Manager

> "Viber's ability to gather valuable customer data sets it apart from other messaging apps, making it a valuable choice for organizations."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5068030)

Ani S.

Key account manager

> "Definitely, it has a need to improve. When you are in a video call and get another notification on your phone, the video will disconnect causing a lot of..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3562859)

ZK

Zarni K.

Mobile Developer

> "lock viber feature and caller id feature is the most I like."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6482087)

TA

Turan A.

Information Technology Admin.

> "Therefore, users who are hesitant before use will lose all their negative judgments when they start to get quality results later on."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4946437)

ZWWZ

Zin War Win Z.

Developer

> "I usually used Viber because It is simple, easy to use, good privacy, creation own stickers, my notes and other useful features."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6808363)

Ryan G.

marketing

> "Viber, unlike other messaging applications, cannot read your personal messages, including one-on-one, group, audio, or video calls."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3548580)

Lena J B.

Program Coordinator

> "It allows us to avoid disruptions, which would be the case if we used common communication apps that everyone uses to chat with friends or family members."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4811656)

Revan M.

3d designer

> "It is impossible to prevent unknown callers with Viber. When your Internet connection drops, the quality of your Viber calls drops dramatically."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3539317)

PS

Pyae S.

support Engineer

> "Viber is a strongly communication tool with a variety of features that cater to different needs."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6756701)

RK

Rawail K.

Mechanical Engineer

> "Another disadvantage is that we can only call those who have Viber installed on their devices because it does not allow the user to connect to non-Viber..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3604740)

TA

Turan A.

Information Technology Admin.

> "Viber, which has many active users around the world, can be easily installed and used from all mobile devices based on both android and iOS."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4946437)

Dr Khawaja A.

Ceo

> "Live location feature must be updated, some time messages stuck due to poor internet connection and even after connection gets better that message retrieve..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3772159)

KS

Kenzi S.

Manager

> "Additionally, I like the variety of fun and interactive features such as stickers, GIFs, and games, which make conversations more enjoyable and engaging."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6280408)

KP

Khoi P.

Analyst

> "To me, the saving feature can get a bit tricky, especially on an android. Whenever someone sends a photo in which I would want to save, it is hard to find..."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3583286)

YR

Yanina R.

Billing Specialist

> "What I liked most about Viber is that it works everywhere and helps you save your contacts, even notifying your friends if you've switched your number."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5006503)

CA

Claudinei A.

Segurança

> "I see that there is a delay when delivering the message to other users"

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4813386)

Mahmudul islam S.

Site engineer

> "Besides we feel quality of communication during calls is loud and clear."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6497692)

VR

Verified Reviewer

CEO

> "Moreover the interface could get a little crowded at times making it less user friendly."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5063230)

Mahmudul islam S.

Site engineer

> "We can make a group and follow up activities easily in Viber."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6497692)

AT

Anish T.

support

> "Unessential promotions about emoticons at times disturb a tad."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5066931)

WWS

Wah Wah S.

Flutter Developer

> "It is very good app, easy to use and pretty GUI, dark mode, My notes and video and audio call quality."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6459049)

VR

Verified Reviewer

Student

> "Not many people I know use it so it is not the best way to communicate with a lot of people."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6248801)

HHW

Htet Htet W.

QA Specialist

> "The most I like is Viber caller ID feature."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6469836)

AM

Ahya M.

Review

> "Privacy concern,user interface.call quality,app performance."

[See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4815232)

[View Reviews](https://www.capterra.com/p/180348/Viber/reviews/)

VR

Verified Reviewer

Owner

> "It has a good integration with tools like Zapier, CRM systems, and external databases so it’s best suited for more complex business processes."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068246)

VR

Verified Reviewer

CEO

> "The process is confusing and filled with unnecessary friction — support becomes unresponsive once you request cancellation, and the chatbot and..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7042885)

VR

Verified Reviewer

Associate

> "The interface is simple, and it really helps us respond faster to customers and stay organized also very good at sending WhatsApp messages to..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068609)

KKJ

Kaushal Kumar J.

Zoho Developer

> "one thing i least like about wati is that sending images is a little inconvenient because we have to save the image locally first then it can be..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068628)

VR

Verified Reviewer

Owner

> "It reduced response times by more than half, improved the quality of automation for agents, and vastly increased customer satisfaction."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068246)

SA

Sulimam A.

Designs kitchen

> "Sometimes it feels limited in automation options and not flexible enough for complex workflows, and it can take time to set up properly."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069028)

JJ

Jonathan J.

DevOps Engineer

> "Without a doubt, it is a quality product that will help you automate and stay on top of all situations in your companies or chats."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069587)

Yashraj J.

IT Manager

> "Its server issue, most of the time its shows timeout or no conversation found."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069352)

RK

Ruth K.

Tuition Manager

> "We've been using Wati for our first-response sales service for a year, and it’s proven to be a valuable tool for automating customer..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6484236)

AB

Aaron B.

Co-founder

> "Their complete lack of data integrity and abysmal customer service have been nothing short of shocking. Despite multiple requests—five, to be..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771)

RJ

Rohit J.

Senior Cruise Counsellor

> "WATI offers wide array features like automated response, tags/lables, CRM integration etc that make it powerful communication tool."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6585776)

MC

Marco C.

CEO

> "This type of commercial practice may be considered unfair under EU consumer protection laws, especially given the lack of transparency and the..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6813541)

SbF

Sébastien F.

Cofounder

> "Convenient, with a clean web interface, really helpful for customer care team with a centralised whatsapp account, possibility to assign agents,..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6495467)

RS

Royston S.

Digital Marketing Manager

> "The least about it is there is no direct on call customer support, every time we need to depends on send mail and then waiting for them to reply."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6819671)

HM

Hardik M.

Senior Project Manager

> "It simplifies communication with customers, especially with features like automated messaging, contact segmentation, and template management."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6485740)

VB

Vinod B.

Community Associate

> "The mobile app can sometimes be glitchy, and the Wati dashboard often becomes laggy, especially when exploring analytics and broadcast history."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6571346)

OK

Onkar K.

Director

> "Analytics is okay for basic insights however the product could have much better functionality to combine analytics across campaigns, run..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6505724)

MC

Marco C.

CEO

> "Instead, users are required to send an email, and cancellation must be requested at least two days in advance, which is highly inconvenient."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6813541)

AJ

Atul J.

Sales Manager

> "Bot feature is the most which we use and this has been helpful to us for operations and sales related enquiries."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069303)

MK

Manjunath K.

Director

> "Android app is slow, it takes a lot of time to open app from notification bar."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6824762)

MC

Mayan C.

Founder

> "We have been using Wati for our customer care and marketing messages on WhatsApp, and it has significantly transformed the way we interact with..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6416480)

Samson F.

Marketing Lead

> "Also, the human customer support are relatively slower compared to others."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069031)

SY

Sonik Y.

Founder's office

> "Easy to interact with customers which helps us grow our business in a very positive way and the personal connect with each individual is..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069273)

ML

Mitul L.

Manager

> "it may be pricey for smaller businesses, lacks some advanced customization options, and can have a learning curve for full utilization."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6580194)

PM

Prithvi M.

Marketing Manager

> "Connecting the flow of data from wati to google sheets has been hassle free and data is complete as per customisation and instantaneously updated."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6485693)

AV

Akshay V.

Founder

> "Using Wati has been frustrating; the support is weak, the platform feels unstable, and issues remain unresolved."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7011933)

ML

Mitul L.

Manager

> "WATI is a powerful WhatsApp automation tool with key benefits like efficient message automation, an easy-to-use interface, and personalized..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6580194)

TMAHT

Tarek Mohamad Al Haddad T.

manager

> "On top of that, they claim to offer monthly billing, but in reality, force annual payments once you proceed to checkout."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6776090)

Gagan S.

Business head

> "It helps in online tracking of work."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068603)

MC

Marco C.

CEO

> "The credit system is not clearly explained, making it difficult to understand what you are actually paying for."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6813541)

AS

Ayush S.

Director

> "It help us to on analyze on real time message with with quick automation reply plus it's cost effective there support team is very generous help..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6782696)

AK

Ashid K.

Digital Marketing Team Lead

> "The tutorial video has less clarity regarding the details and didn't provide new videos for new updates"

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6416774)

MK

Manjunath K.

Director

> "You can easily create a lot of automation and integrate internal tools to send customer specific messages"

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6824762)

AB

Aaron B.

Co-founder

> "Wati.io seems to have no respect for customer privacy or preferences, which is particularly concerning given the sensitive nature of the data..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771)

SK

Sivakumar K.

Manager

> "WATI is a fantastic WhatsApp Business solution that allows users to create flows and automated responses without any coding."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6690567)

AG

Abhinav G.

Founders Office

> "Interface is really updated and difficult to use and slow when dealing with a lot of data."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6834076)

SK

Sivakumar K.

Manager

> "WATI is a fantastic WhatsApp Business solution that allows users to create flows and automated responses without any coding."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6690567)

DY

Davis Y.

Manager

> "Their support system is garbage, seriously, from the website, you will be directed to whatsapp, but from whatsapp, you will directed back to..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6340460)

AJ

Atul J.

Sales Manager

> "We have been using it since a couple of years now (after multiple products pivot we finally found this which serves our need)"

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069303)

TMAHT

Tarek Mohamad Al Haddad T.

manager

> "I booked a Google Meet call through their official calendar — they never showed up, and no follow-up was provided."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6776090)

AR

Anuj R.

Director

> "It’s helped us streamline customer support by automating common queries, and we’ve seen a noticeable improvement in how quickly we can respond to..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6476312)

AK

Ashid K.

Digital Marketing Team Lead

> "Sometimes it will not load even if the internet is okay, I think it is a bug or something."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6416774)

SK

Sivakumar K.

Manager

> "Its intuitive drag-and-drop flow builder makes automation effortless, helping businesses streamline customer interactions efficiently."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6690567)

SJ

Sean J.

PPC Manager

> "The user interface can sometimes be quite clunky, particularly when using the bot builder."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6416476)

VR

Verified Reviewer

Owner

> "WATI has worked really well for handling support at scale using WhatsApp."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068246)

ZA

Zaid A.

Account Manager

> "Now, I have to cancel my bank card to stop the direct debit."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6676462)

Kapil G.

Director

> "Looking forward to more customisation of the AI tool, integrating with our own data."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7072114)

AR

Angad R.

CEO

> "Unable to manage multiple whatsapp numbrs on 1 account"

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6777872)

VR

Verified Reviewer

Associate

> "What I liked most about WATI is how easily it manages WhatsApp conversations in one place."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068609)

OK

Onkar K.

Director

> "However these bots can be very simple and complex functions are not possible."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6505724)

Gagan S.

Business head

> "WATI is great for reaching out to multiple types of customers."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068603)

PG

Pratik G.

Partner

> "Editing of contact is not yet easy. And no provision of making payment in INR"

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6777715)

VR

Verified Reviewer

Owner

> "WATI is a trusted and robust platform for WhatsApp Business automation."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068246)

AS

Amit S.

Managar

> "Customer Support and pricing are too high."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6630667)

Yashraj J.

IT Manager

> "Its very useful but a little bit costly but its giving a lot of features that will enhance your business."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069352)

PB

Prasad B.

Web Developer

> "Overall, I think WATI is good, but I am not happy with their user interface or customer service."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6674402)

JS

Jasvinder S.

Real Estate

> "Wati makes it very easy to manage WhatsApp conversations in one place."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7133404)

AD

Ambika D.

Founder

> "Wati's customer care service is not good."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6657516)

DM

Diptanil M.

Senior Manager - Operations and Support

> "The analytics feature helps us understand what works best, providing valuable insights to fine-tune our communication."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6478546)

PA

Peter A.

CTO

> "We're on a Pro plan, promised with a 24/7 Live support, but they have been using their own automation tools against us basically."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6224076)

AC

Aneel C.

MD

> "i am Aneel Kumar Chintha, Chairman & Managing Director, Amaravathi Software Innovations Pvt. Ltd., we are using WATI since 5 years and its great..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6472681)

AB

Aaron B.

Co-founder

> "Save yourself the headache and frustration—this company is not worth your time or trust."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771)

Samson F.

Marketing Lead

> "Useful product for e-commerce and lead gen."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069031)

AB

Aaron B.

Co-founder

> "It's alarming that a company like Meta would associate themselves with such an unprofessional service."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771)

ML

Mitul L.

Manager

> "It integrates well with CRM systems and provides valuable analytics for optimizing communication."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6580194)

ZA

Zaid A.

Account Manager

> "impossible to contact, too complicated and no support"

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6676462)

SB

Sumit B.

Business Development

> "The multi-agent dashboard makes handling customer queries smooth & efficient."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6830459)

SG

Sanyal G.

BUSINESS HEAD

> "Poor service, Expensive, Pathetic customer care support"

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6483716)

AD

Akshay D.

Marketing Manager

> "I like most about WATI is there chatbot features which helps to provide automatic replay to customers."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6703504)

AB

Aaron B.

Co-founder

> "This disregard for my requests is utterly unacceptable."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771)

RH

Rachit H.

Confounder

> "My clients have particularly enjoyed the seamless communication it enables via WhatsApp, improving engagement and response times."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6475395)

Arjun D.

Programs Head

> "The reporting is very poor, for example if i have to search for a chat i will have to scroll, it doesn't allow me to filter according to date."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___4540015)

Jaime Andrés C.

CEO

> "The broadcast tools and analytics are also very useful for campaign tracking."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6850732)

GM

Gomathy M.

Founder CEO

> "Inability to set up Broadcasts at first shot, invariably fails with some error message or other, Instability in credit card recharges (despite..."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___3312618)

BG

Bayo G.

Senior Business Manager

> "Its ability to message and connect with bulk of our leads on WhatsApp stands Wati out among our go-to-tool."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6787490)

OS

Oliver S.

Director

> "The customer support is an absolute shocker."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___4876537)

Nilay G.

Admin

> "It effectively enhances customer engagement by making communication via WhatsApp seamless and more manageable."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6479414)

RV

Ram V.

CEO

> "Competitors may dislike wati for such a beautiful product."

[See full review](https://www.capterra.com/p/204314/WATI/#Capterra___3499679)

[View Reviews](https://www.capterra.com/p/204314/WATI/reviews/)

## User interface

[Viber](https://www.capterra.com/p/180348/Viber/)

4.40 (4,059)

[Wati](https://www.capterra.com/p/204314/WATI/)

4.59 (203)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Viber

7/42

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Campaign Management
-   Churn Management
-   Communication Management
-   Content Creation
-   Content Management
-   CRM
-   Customer Database
-   Customer Experience Management
-   Customer History
-   Customer Portal
-   Customer Segmentation
-   Customizable Branding
-   Customizable Fields
-   Customizable Reports
-   Customizable Templates
-   Email Management
-   Engagement Tracking
-   Event Triggered Actions
-   Feedback Management
-   Gamification
-   Generative AI
-   Live Chat
-   Monitoring
-   Multi-Channel Communication
-   Multi-Language
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Reporting
-   Reporting/Analytics
-   Sentiment Analysis
-   Social Media Integration
-   Surveys & Feedback
-   Tagging
-   Third-Party Integrations
-   Visual Analytics
-   Widgets

[See all features](https://www.capterra.com/p/180348/Viber/#features)

Wati

Top features

9/42

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Campaign Management
-   Churn Management
-   Communication Management
-   Content Creation
-   Content Management
-   CRM
-   Customer Database
-   Customer Experience Management
-   Customer History
-   Customer Portal
-   Customer Segmentation
-   Customizable Branding
-   Customizable Fields
-   Customizable Reports
-   Customizable Templates
-   Email Management
-   Engagement Tracking
-   Event Triggered Actions
-   Feedback Management
-   Gamification
-   Generative AI
-   Live Chat
-   Monitoring
-   Multi-Channel Communication
-   Multi-Language
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Reporting
-   Reporting/Analytics
-   Sentiment Analysis
-   Social Media Integration
-   Surveys & Feedback
-   Tagging
-   Third-Party Integrations
-   Visual Analytics
-   Widgets

[See all features](https://www.capterra.com/p/204314/WATI/#features)

### Recognition

Viber is recognized as a top-rated tool in 3 Capterra Shortlist reports

No recognitions have been awarded to Wati

### Deployment & support

Viber

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Wati

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Viber

-   By Viber Media
-   Located in Luxembourg
-   Founded in

Wati

-   By WATI.io
-   Located in Hong Kong SAR China
-   Founded in 2015

## Popular Comparisons

[Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,059)](https://www.capterra.com/p/180348/Viber/reviews/)

vs

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4.3

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4.6

4.6

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[Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,059)](https://www.capterra.com/p/180348/Viber/reviews/)

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Contact vendor for pricing

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$59/month

4.3

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4.5

4.6

Ease of Use

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[View full comparison](https://www.capterra.com/compare/167015-180348/Text-Request-vs-Viber)

[Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (203)](https://www.capterra.com/p/204314/WATI/reviews/)

vs

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$59/month

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4.5

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4.6

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/135003-204314/Slack-vs-WATI)

[Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,059)](https://www.capterra.com/p/180348/Viber/reviews/)

vs

[Telegram](https://www.capterra.com/p/180347/Telegram/)[4.66 (6,419)](https://www.capterra.com/p/180347/Telegram/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.3

Features

4.6

4.6

Ease of Use

4.7

[View full comparison](https://www.capterra.com/compare/180347-180348/Telegram-vs-Viber)

[Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (203)](https://www.capterra.com/p/204314/WATI/reviews/)

vs

[LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,781)](https://www.capterra.com/p/102188/LiveAgent/reviews/)

$59/month

Price

$15/month

4.5

Features

4.6

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-204314/LiveAgent-vs-WATI)

[Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,059)](https://www.capterra.com/p/180348/Viber/reviews/)

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Contact vendor for pricing

Price

$15/month

4.3

Features

4.6

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/102188-180348/LiveAgent-vs-Viber)

[Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (203)](https://www.capterra.com/p/204314/WATI/reviews/)

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$25/month

4.5

Features

4.5

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/62194-204314/LiveChat-vs-WATI)

[Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,059)](https://www.capterra.com/p/180348/Viber/reviews/)

vs

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Contact vendor for pricing

Price

$39/month

4.3

Features

4.4

4.6

Ease of Use

4.3

[View full comparison](https://www.capterra.com/compare/164283-180348/Zendesk-vs-Viber)

[Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (203)](https://www.capterra.com/p/204314/WATI/reviews/)

vs

[Intercom](https://www.capterra.com/p/134347/Intercom/)[4.50 (1,133)](https://www.capterra.com/p/134347/Intercom/reviews/)

$59/month

Price

$39/month

4.5

Features

4.4

4.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/134347-204314/Intercom-vs-WATI)

[Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,059)](https://www.capterra.com/p/180348/Viber/reviews/)

vs

[Weave](https://www.capterra.com/p/141842/Weave/)[4.34 (669)](https://www.capterra.com/p/141842/Weave/reviews/)

Contact vendor for pricing

Price

Contact vendor for pricing

4.3

Features

4.3

4.6

Ease of Use

4.5

[View full comparison](https://www.capterra.com/compare/141842-180348/Weave-vs-Viber)

[Wati](https://www.capterra.com/p/204314/WATI/)[4.59 (203)](https://www.capterra.com/p/204314/WATI/reviews/)

vs

[Tremendous](https://www.capterra.com/p/197141/Tremendous-Rewards/)[4.84 (477)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/)

$59/month

Price

$0

4.5

Features

4.7

4.6

Ease of Use

4.9

[View full comparison](https://www.capterra.com/compare/197141-204314/Tremendous-Rewards-vs-WATI)