--- title: "Compare Viber vs Wati 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare Viber and Wati based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/180348-204314/Viber-vs-WATI" page_type: "comparison" language: "en" --- # Viber vs Wati Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: ViberWati2/4 selected [Viber](https://www.capterra.com/p/180348/Viber/)[4.4 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) [Wati](https://www.capterra.com/p/204314/WATI/)[4.6 (207)](https://www.capterra.com/p/204314/WATI/reviews/) [## Viber](https://www.capterra.com/p/180348/Viber/)[4.4 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) Starting Price Contact vendor Value-for-Money 4.5 Functionality 4.3 Ease of Use 4.6 Customer Service 4.3 Reviews Sentiment Based on [4,063 reviews](#user-reviews) Positive 3,540 Neutral 439 Negative 84 [## Wati](https://www.capterra.com/p/204314/WATI/)[4.6 (207)](https://www.capterra.com/p/204314/WATI/reviews/) Starting Price $59.00/month Value-for-Money 4.3 Functionality 4.5 Ease of Use 4.6 Customer Service 4.2 Reviews Sentiment Based on [207 reviews](#user-reviews) Positive 192 Neutral 1 Negative 14 ## Not a match? 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These software suggestions are similar to those you’re currently comparing. ### Zoho CRM 4.3 (6,999) * * * Starting Price $14.00 Per User,Per Month Free Trial Free Version * * * User rating 85% of reviewers rated it above 4 stars * * * Highest Rated ### Preferred Patron Loyalty 4.9 (109) * * * Starting Price $29.00 Flat Rate,Per Month Free Trial Free Version * * * User rating 99% of reviewers rated it above 4 stars * * * ### Zendesk Suite 4.4 (4,092) * * * Starting Price $115.00 Per User,Per Month Free Trial Free Version * * * User rating 89% of reviewers rated it above 4 stars * * * ### Tremendous 4.8 (547) * * * Starting Price $0.00 Flat Rate Free Trial Free Version * * * User rating 99% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Features in Customer Engagement Software 7 / 42 Only Viber - Customer History - Feedback Management - Multi-Channel Communication Best performer 9 / 42 Only Wati - Activity Dashboard - AI Copilot - CRM User satisfaction User satisfaction 4.4 User reviews[4,063](https://www.capterra.com/p/180348/Viber/reviews/) Ease of use 4.6 Functionality 4.3 Value for money 4.5 Customer support 4.3 User satisfaction 4.6 User reviews[207](https://www.capterra.com/p/204314/WATI/reviews/) Ease of use 4.6 Functionality 4.5 Value for money 4.3 Customer support 4.2 Price starts from Price starts from \-- - Free version - Free trial Price starts from $59Flat Rate, Per Month - Free version - Free trial Best for Best for On-premise customer engagement & communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content & more. Best for The Agentic Customer Engagement Platform built for Revenue Growth ## User reviews Pros & cons Elisabetta M. Marketing JR > "You can set up group chats, send disappearing photos, and use fun stickers and gifs to express yourself. Plus, all your private chats stay safe and..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7194728) SM Shriya M. Assistant Trainee > "Sometimes Viber can feel a bit cluttered with too many notifications, and the call quality isn’t always consistent." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7119850) MCD MA. CELINE D. Office Engineer > "I like most about viber is its end-to-end encryption feature, very user-friendly and most of all its feature of knowing who called in my mobile..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6505238) JG Jessee G. Director of Media > "The user interface feels cluttered with ads and promotional content that can distract from professional work." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7188949) RI Ricardo I. Self Employed > "What I like most about Viber is the flexibility in terms of platform availability, and familiarity in terms of user interface." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7159376) AV Art V. Consultant > "Even worse is that the ringtone when somebody calls on Viber is very obnoxious and they didn't think to make this as a setting that you could turn..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7108963) Elisabetta M. Marketing JR > "Viber is a handy and safe app for staying in touch with friends and family, especially if they live in another country." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7194728) Hein Htet Z. Network Engineer > "While the core messaging and calling features are useful, the app sometimes felt cluttered and not as intuitive compared to other messaging..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6778676) Mahmudul islam S. Site engineer > "For personal and professional use , Viber is a interesting tool, I can easily communicate with co worker and share files and do conversation with..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6497692) LA Lemmuel A. Solutions Engineer > "I just don’t like the features of saving images and file in your conversation dor a long time because you can’t access it when the time comes." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6643469) Soe Min H. Senior Network Engineer > "Group Communication Tools - offer free for large group communication like company wide chat group for transportation management." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6773077) ZWWZ Zin War Win Z. Developer > "Sometimes, Video call quality is a little bit not good when I share my screen with viber call." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6808363) PEP Pan Ei P. IT Helpdesk > "I like many features about Viber but the most feature I like is backup & restore feature. Because this feature is very useful for me." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6602969) RI Ricardo I. Self Employed > "What I least like about Viber is the not so reliable connectivity." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7159376) PEP Pan Ei P. IT Helpdesk > "I can backup my chat history to my drive and can restore easily with my new phone or tablet." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6602969) Soe Min H. Senior Network Engineer > "Automatic Media Saving - which can lead to burst storage consuming." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6773077) SM Shriya M. Assistant Trainee > "Viber is great for staying connected with friends, family and colleagues especially internationally." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7119850) PE Princess E. Customer Operations Adviser > "High quality call can consumes a significant amount of Data which is a concern for users like my self with limited mobile Data plan." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6288815) LA Lemmuel A. Solutions Engineer > "the capability to make a good and real-time communication with your colleagues and other clients when it comes to the business" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6643469) DM Dunia M. Product Expert > "The main issue I have is that even though my phones notifications were on, I would always miss calls from customers because the notification would..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6176491) VJ Veronica J. Accountant II > "In conclusion, Viber's emphasis on privacy, versatile content handling, convenient secret chats, cross-platform availability, and strong community..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6270793) KS Kenzi S. Manager > "Another downside is that while it offers a wide range of features, the app interface can sometimes feel cluttered and overwhelming, making it a bit..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6280408) CAF Carol Ann F. Department Manager > "Viber is powerful vehicle that can convey our thoughts, feeling and emotions thru communicating in various channels like messaging, video chat,..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6289408) EA Elizandra A. Administradora > "His appearance is very restricted, it seems that sometimes he doesn't want to grow. But it would be good if they improved this subscription..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6195785) HH Hasif H. Head of operation > "Allows you to connect with friends, family and clients with ease via both audio and video calling options and the best part is it is free even for..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6421448) HH Hasif H. Head of operation > "Does not work that well on iOS devices and lags a lot the user interface is a bit outdated and does not get calls through unless app is being used." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6421448) MCD MA. CELINE D. Office Engineer > "I love how I am able to navigate file, links and media separately in the conversation." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6505238) SD SHERIN D. freelancer > "Sometimes, there are minor problems with Viber." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6794034) VC Vicente C. Quality Technician > "I like its end to end encryption for messages, making it secure and easy." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7099288) LS Ledio S. Waiter > "Good but not the best , you can find better apps for chating" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6653961) VR Verified Reviewer Marketing Executive > "Viber allows users to send messages, make voice and video calls for free over the internet and also it is available for various platforms including..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6281014) MSM Myat Su M. IT Help Desk > "I don't have much. But sometimes, ads are appear." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6682404) VJ Veronica J. Accountant II > "Extensive collections of public chat rooms, thematic channels, and interest-based discussion boards offered ample opportunities for serendipitous..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6270793) LS Ledio S. Waiter > "Not very used by a lot of people , so you might not find and contact them" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6653961) SG Sagun G. Student > "Also the self destruct timer for message in secret chats is very useful for my privacy." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6662901) BT Badri T. System Operator > "In-App Adds: Viber displays adds within the app which disturbs communication." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6289497) CD Cherubim D. Systems and Network Engineer > "One of its key strengths include free video and voice calls." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6649060) Sabelo M. reviewer > "Another disadvantage is that it can be challenging to recover old data if you need to switch to a new device, it also limits the size of files that..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4941725) HHW Htet Htet W. QA Specialist > "My Notes also helpful for daily tasks. And then video & audio call quality is perfect and then we can create own sticker and have a fun for me or..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6469836) SS Sohrab S. Dentist > "Good concept but not very useful yet until more users get on." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6647492) KM Kasun M. Civil Engineer > "Widely using messaging app which allows video and voice calls." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6613813) NM Nina M. PG student > "Also, you get a message every time one of your contacts joins Viber, which is a bit annoying." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6178413) ND Nan D. Credit > "For me, I like the stickers because they are very convenient for me when communicating with my family and colleagues in the morning." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6793781) VR Verified Reviewer Software engineer > "I have issue concerned with privacy. If i uninstall the viber from mobile and reinstall it and start using, it actially gets all you contacts added..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4463811) MT Min T. Help Desk Admin > "Viber is best for quick message and best for mobile notifications alos good" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6762018) VR Verified Reviewer ACCOUNTS MANAGER > "Audio sometimes are a bit distorted which can lead to miscommunication" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6305380) VR Verified Reviewer Project Manager > "Viber's ability to gather valuable customer data sets it apart from other messaging apps, making it a valuable choice for organizations." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5068030) PS Punit S. Owner > "The cons are we can't share large numbers of files to others." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6289952) ZWWZ Zin War Win Z. Developer > "I usually used Viber because It is simple, easy to use, good privacy, creation own stickers, my notes and other useful features." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6808363) Sabelo M. reviewer > "Viber requires a stable internet connection in order to work properly, if your internet connection is weak or unstable you may experience dropped..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4941725) PS Pyae S. support Engineer > "Viber is a strongly communication tool with a variety of features that cater to different needs." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6756701) VR Verified Reviewer CEO > "Moreover the interface could get a little crowded at times making it less user friendly." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5063230) KS Kenzi S. Manager > "Additionally, I like the variety of fun and interactive features such as stickers, GIFs, and games, which make conversations more enjoyable and..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6280408) AT Anish T. support > "Unessential promotions about emoticons at times disturb a tad." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5066931) Mahmudul islam S. Site engineer > "Besides we feel quality of communication during calls is loud and clear." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6497692) VR Verified Reviewer Student > "Not many people I know use it so it is not the best way to communicate with a lot of people." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6248801) Mahmudul islam S. Site engineer > "We can make a group and follow up activities easily in Viber." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6497692) VR Verified Reviewer CRM advisor > "Video call is better than some similar applications , but worse than others." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5066375) JT Jasmine T. Teacher > "Viber is a good app in countries where it's popular, so it's very useful if you have a lot of friends using it. If not, there's no reason to..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6817016) BL Bengono L. SEO > "I find that this software is no longer very innovative, and an international campaign needs to be set up." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6074609) Hein Htet Z. Network Engineer > "The end-to-end encryption adds a layer of security, which I appreciate." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6778676) AB Armel B. SEO > "I think it's a shame that this software is no longer used by the vast majority of people, which greatly reduces its usefulness." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6016030) AL Alaaeddine L. Customer services > "appreciate Viber for its secure messaging, diverse sticker options, and the convenience of free voice and video calls, with many other feauters ..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6080751) IS Imaal S. Medical Operations > "Way too many advertisements and lag sometimes" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6283344) OD Omur D. Managing Director > "Viber is one of the most popular application for communication for free calls, instant messaging and video calls." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6085493) NM Nina M. PG student > "The calling service is not always working as well as with other providers." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6178413) SG Sagun G. Student > "The easy user interface and the crisp video quality of viber is what i like the most." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6662901) MK Mmapaseka K. Financial advisor > "The thing that concerns me the most is the fact that I experienced the app freeze a lot of times and and it tend to kick me out it just closes..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4807093) AL Alaaeddine L. Customer services > "I enjoy it all in many years ,reliable messaging platform with strong privacy features, diverse communication options, and occasional interface..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6080751) MH Mahmoud H. Amnesia designer > "Some times it cant work When calling come it may interrupted" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5060166) SG Sagun G. Student > "The quality of video call is unmatched." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6662901) RN Rohan N. Software engineer > "I have tried Viber application on smartphone it works sim Leslie with the current Android OS versions but why using this software in tablet or lower..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4534793) VR Verified Reviewer Project Manager > "iber offers a user-friendly interface with robust end-to-end encryption, ensuring the security of our data." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5068030) SD Sarthak D. Manager > "Some annoying ads and pop ups which occur" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6474550) YY Yoosuf Y. IT Technician > "The ease of using Group Chats and Community Groups to communicate with friends and family. And also easy to communicate with customers and make..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6089154) MJT Marco Jay T. Team Manager > "Viber's quality degrades a little and becomes sluggish when there is poor WiFi or mobile data coverage, which is why I detest it." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3867738) PE Princess E. Customer Operations Adviser > "Its efficient and offers end-to-end encryption for messages , ensuring privacy and security for users." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6288815) NlS Nikki lou S. IT Specialist > "you cant login viber in deffirent smart phones unlike messeger you cant use it without data or wifi connection" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4022534) KN Kiril N. Senior Developer > "Good for instant messaging and group chat!" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6652923) KD Khaled D. customer service agent > "customer service sometimes take a little longer to answer" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6085456) RI Ricardo I. Self Employed > "What I like most about Viber is the flexibility in terms of platform availability, and familiarity in terms of user interface." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___7159376) KS Kenzi S. Manager > "Another downside is that while it offers a wide range of features, the app interface can sometimes feel cluttered and overwhelming, making it a bit..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6280408) Phillip K. Customer Accounts Officer > "It is simple to install and offers superior sound quality to Viber callsOne of the many positives is that the user interface is highly welcoming and..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4672738) VR Verified Reviewer CEO > "Moreover the interface could get a little crowded at times making it less user friendly." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5063230) CAF Carol Ann F. Department Manager > "Viber has a unique user friendly interface that so easy to use and navigate." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6289408) AC Anil C. Marketing Executive > "Viber has its problem with interface, dashboard and user experience." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3538344) CV Chiegwuinyi V. Auditing > "i like the interface, which is very easy to use" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6284913) HA Haidar A. Shift Leader > "Also I dislike how the app doesn't have a web interface." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3604333) TA Turan A. Information Technology Admin. > "Apart from mobile, it can also be used and integrated with desktop computers." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4946437) VR Verified Reviewer Freelancer > "It needs high speed internet to get the perfect audio and video quality for calls, the call can be affected rapidly due to loss of connection." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3162266) SK Shikhar K. review writing > "We can find maximum of my friends, family, educational group and health care services personnel which has been very beneficial for me as per i have..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3403671) AAC Audie Art C. Senior Process Executive > "The least i like about it is i think it's a bit outdated now and it being not easy to integrate with other apps." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4645633) CS Carole S. photographer > "Viber also integrate pretty smoothly with most CRM packages." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4163081) VR Verified Reviewer Manager > "It also does not integrate some important features for commercial exchanges such as E-commerce." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3546731) Boemo K. Student > "Viber gave me the easiest integration on my existing business because as a student I also do side hustles like networking marketing amongst others." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3594151) AB Adlane B. مصلحة الأجور > "I do not see that the program lacks some features according to my uses for it is integrated" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3375478) George B. Customer and Product Development > "Easy to downloadUse of VoIP allowing for app to be freeAllows for easy outreach to those without a UK number" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4484774) SH Susan H. His > "Not user friendly, i don't get it." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4165094) VR Verified Reviewer Digital Creator > "Its provide easy, fast and free way for people all around the world to get in touch." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___4952069) DM Davide M. Owner > "Unfortunately the user base is low and it's difficult to force the people to use it." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3332098) Theresa Lifa K. Student > "It's easy to use" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6256514) YB Yolanda B. CEO > "Feeling that the software could be easily hacker and not feeling that is was user friendly" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3510491) JY Juniad Y. Health related manager > "Easy to use" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6287756) VR Verified Reviewer Executive Recruiter > "The app was a bit confusing to understand/not as user-friendly at first." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3430471) VR Verified Reviewer Project Manager > "Viber's ability to gather valuable customer data sets it apart from other messaging apps, making it a valuable choice for organizations." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___5068030) EA Elizandra A. Administradora > "His appearance is very restricted, it seems that sometimes he doesn't want to grow. But it would be good if they improved this subscription..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6195785) NLT Nyan Lin T. System Engineer > "Auto translate language, my notes and caller ID features are very useful for users." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6472147) SS Sohrab S. Dentist > "Good concept but not very useful yet until more users get on." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6647492) Ryan K. Senior Software Engineer > "This program becomes a fundamental part of my work, since it is the number one space where I can meet with my clients and co-workers and live a..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3879385) KD Khaled D. customer service agent > "customer service sometimes take a little longer to answer" [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___6085456) Ryan K. Senior Software Engineer > "This application is really useful, once you have Viber installed, the ease with which you can be in constant communication with each of your..." [See full review](https://www.capterra.com/p/180348/Viber/#Capterra___3879385) MK Meschac K. Freelancer > "They don't have any customer service." [See full review](https://www.capterra.com/p/180348/Viber/#GetApp___5062206) [View Reviews](https://www.capterra.com/p/180348/Viber/reviews/) VR Verified Reviewer Owner > "It has a good integration with tools like Zapier, CRM systems, and external databases so it’s best suited for more complex business processes." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068246) VR Verified Reviewer CEO > "The process is confusing and filled with unnecessary friction — support becomes unresponsive once you request cancellation, and the chatbot..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7042885) RJ Rohit J. Senior Cruise Counsellor > "WATI offers wide array features like automated response, tags/lables, CRM integration etc that make it powerful communication tool." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6585776) KKJ Kaushal Kumar J. Zoho Developer > "one thing i least like about wati is that sending images is a little inconvenient because we have to save the image locally first then it can..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068628) SbF Sébastien F. Cofounder > "Convenient, with a clean web interface, really helpful for customer care team with a centralised whatsapp account, possibility to assign..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6495467) SA Sulimam A. Designs kitchen > "Sometimes it feels limited in automation options and not flexible enough for complex workflows, and it can take time to set up properly." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069028) OK Onkar K. Director > "Analytics is okay for basic insights however the product could have much better functionality to combine analytics across campaigns, run..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6505724) VB Vinod B. Community Associate > "The mobile app can sometimes be glitchy, and the Wati dashboard often becomes laggy, especially when exploring analytics and broadcast..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6571346) ML Mitul L. Manager > "WATI is a powerful WhatsApp automation tool with key benefits like efficient message automation, an easy-to-use interface, and personalized..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6580194) Yashraj J. IT Manager > "Its server issue, most of the time its shows timeout or no conversation found." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069352) VR Verified Reviewer Associate > "The interface is simple, and it really helps us respond faster to customers and stay organized also very good at sending WhatsApp messages to..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068609) ML Mitul L. Manager > "it may be pricey for smaller businesses, lacks some advanced customization options, and can have a learning curve for full utilization." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6580194) VR Verified Reviewer Owner > "It reduced response times by more than half, improved the quality of automation for agents, and vastly increased customer satisfaction." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068246) AV Akshay V. Founder > "Using Wati has been frustrating; the support is weak, the platform feels unstable, and issues remain unresolved." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7011933) AS Ayush S. Director > "It help us to on analyze on real time message with with quick automation reply plus it's cost effective there support team is very generous..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6782696) TMAHT Tarek Mohamad Al Haddad T. manager > "On top of that, they claim to offer monthly billing, but in reality, force annual payments once you proceed to checkout." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6776090) SK Sivakumar K. Manager > "WATI is a fantastic WhatsApp Business solution that allows users to create flows and automated responses without any coding." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6690567) MC Marco C. CEO > "This type of commercial practice may be considered unfair under EU consumer protection laws, especially given the lack of transparency and..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6813541) SK Sivakumar K. Manager > "WATI is a fantastic WhatsApp Business solution that allows users to create flows and automated responses without any coding." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6690567) RS Royston S. Digital Marketing Manager > "The least about it is there is no direct on call customer support, every time we need to depends on send mail and then waiting for them to..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6819671) SK Sivakumar K. Manager > "Its intuitive drag-and-drop flow builder makes automation effortless, helping businesses streamline customer interactions efficiently." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6690567) MC Marco C. CEO > "Instead, users are required to send an email, and cancellation must be requested at least two days in advance, which is highly inconvenient." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6813541) JJ Jonathan J. DevOps Engineer > "Without a doubt, it is a quality product that will help you automate and stay on top of all situations in your companies or chats." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069587) TMAHT Tarek Mohamad Al Haddad T. manager > "I booked a Google Meet call through their official calendar — they never showed up, and no follow-up was provided." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6776090) AJ Atul J. Sales Manager > "Bot feature is the most which we use and this has been helpful to us for operations and sales related enquiries." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069303) MK Manjunath K. Director > "Android app is slow, it takes a lot of time to open app from notification bar." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6824762) JS Jasvinder S. Real Estate > "Wati makes it very easy to manage WhatsApp conversations in one place." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7133404) Samson F. Marketing Lead > "Also, the human customer support are relatively slower compared to others." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069031) SY Sonik Y. Founder's office > "Easy to interact with customers which helps us grow our business in a very positive way and the personal connect with each individual is..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069273) AB Aaron B. Co-founder > "Their complete lack of data integrity and abysmal customer service have been nothing short of shocking. Despite multiple requests—five, to be..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771) ML Mitul L. Manager > "It integrates well with CRM systems and provides valuable analytics for optimizing communication." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6580194) MC Marco C. CEO > "The credit system is not clearly explained, making it difficult to understand what you are actually paying for." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6813541) AD Akshay D. Marketing Manager > "I like most about WATI is there chatbot features which helps to provide automatic replay to customers." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6703504) ZA Zaid A. Account Manager > "Now, I have to cancel my bank card to stop the direct debit." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6676462) Gagan S. Business head > "It helps in online tracking of work." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068603) AR Angad R. CEO > "Unable to manage multiple whatsapp numbrs on 1 account" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6777872) BG Bayo G. Senior Business Manager > "Its ability to message and connect with bulk of our leads on WhatsApp stands Wati out among our go-to-tool." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6787490) OK Onkar K. Director > "However these bots can be very simple and complex functions are not possible." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6505724) MK Manjunath K. Director > "You can easily create a lot of automation and integrate internal tools to send customer specific messages" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6824762) PG Pratik G. Partner > "Editing of contact is not yet easy. And no provision of making payment in INR" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6777715) AJ Atul J. Sales Manager > "We have been using it since a couple of years now (after multiple products pivot we finally found this which serves our need)" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069303) AG Abhinav G. Founders Office > "Interface is really updated and difficult to use and slow when dealing with a lot of data." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6834076) VR Verified Reviewer Owner > "WATI has worked really well for handling support at scale using WhatsApp." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068246) AS Amit S. Managar > "Customer Support and pricing are too high." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6630667) SM Sandeep M. BDM > "The predefined templates that require minimal adjustments also seem to be a standout feature for me." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6543302) AK Ashid K. Digital Marketing Team Lead > "The tutorial video has less clarity regarding the details and didn't provide new videos for new updates" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6416774) Kapil G. Director > "Looking forward to more customisation of the AI tool, integrating with our own data." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7072114) PB Prasad B. Web Developer > "Overall, I think WATI is good, but I am not happy with their user interface or customer service." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6674402) SM Sandeep M. BDM > "Overall, I feel that WATI is a reliable and useful tool for businesses looking to enhance their marketing efforts through WhatsApp, with only..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6543302) AB Aaron B. Co-founder > "Wati.io seems to have no respect for customer privacy or preferences, which is particularly concerning given the sensitive nature of the data..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771) MM Mayank M. Founder at Hosting Cultures - Web Development Agency > "It's a highly reliable and scalable tool that aligns perfectly with our mission of helping creators and businesses grow online." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6556982) AD Ambika D. Founder > "Wati's customer care service is not good." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6657516) RK Ruth K. Tuition Manager > "We've been using Wati for our first-response sales service for a year, and it’s proven to be a valuable tool for automating customer..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6484236) PA Peter A. CTO > "We're on a Pro plan, promised with a 24/7 Live support, but they have been using their own automation tools against us basically." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6224076) RK Rakesh K. Marketing Manager > "I am using wati for the past 2 years and i am very happy with their service, product updates to enhance my business automations." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6686289) ZA Zaid A. Account Manager > "impossible to contact, too complicated and no support" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6676462) VR Verified Reviewer Associate > "What I liked most about WATI is how easily it manages WhatsApp conversations in one place." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068609) DY Davis Y. Manager > "Their support system is garbage, seriously, from the website, you will be directed to whatsapp, but from whatsapp, you will directed back to..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6340460) OK Onkar K. Director > "Wati provided easy plug and play to kickstart your campaigns with most needed integration in place (CRMs)." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6505724) AK Ashid K. Digital Marketing Team Lead > "Sometimes it will not load even if the internet is okay, I think it is a bug or something." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6416774) Gagan S. Business head > "WATI is great for reaching out to multiple types of customers." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068603) SJ Sean J. PPC Manager > "The user interface can sometimes be quite clunky, particularly when using the bot builder." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6416476) VR Verified Reviewer Owner > "WATI is a trusted and robust platform for WhatsApp Business automation." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068246) Arjun D. Programs Head > "The reporting is very poor, for example if i have to search for a chat i will have to scroll, it doesn't allow me to filter according to date." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___4540015) HM Hardik M. Senior Project Manager > "It simplifies communication with customers, especially with features like automated messaging, contact segmentation, and template management." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6485740) GM Gomathy M. Founder CEO > "Inability to set up Broadcasts at first shot, invariably fails with some error message or other, Instability in credit card recharges..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___3312618) Yashraj J. IT Manager > "Its very useful but a little bit costly but its giving a lot of features that will enhance your business." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069352) AB Aaron B. Co-founder > "Save yourself the headache and frustration—this company is not worth your time or trust." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771) RK Rakesh K. Marketing Manager > "Their no code chat builders, webhook integrations are very easy and the customer support response was also too good" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6686289) AB Aaron B. Co-founder > "It's alarming that a company like Meta would associate themselves with such an unprofessional service." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771) MC Mayan C. Founder > "We have been using Wati for our customer care and marketing messages on WhatsApp, and it has significantly transformed the way we interact..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6416480) SG Sanyal G. BUSINESS HEAD > "Poor service, Expensive, Pathetic customer care support" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6483716) PM Prithvi M. Marketing Manager > "Connecting the flow of data from wati to google sheets has been hassle free and data is complete as per customisation and instantaneously..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6485693) AB Aaron B. Co-founder > "This disregard for my requests is utterly unacceptable." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771) Samson F. Marketing Lead > "Useful product for e-commerce and lead gen." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069031) OS Oliver S. Director > "The customer support is an absolute shocker." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___4876537) AG Aditya G. co-founder > "One suggestion would be to add a warning if there's ever downtime, but apart from that, the service has been great from a technical..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6535158) RV Ram V. CEO > "Competitors may dislike wati for such a beautiful product." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___3499679) Husain T. CEO > "User management is straightforward, and the platform is entirely self-serve, eliminating any dependency on the Wati team." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6620134) VB Vinod B. Community Associate > "The mobile app can sometimes be glitchy, and the Wati dashboard often becomes laggy, especially when exploring analytics and broadcast..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6571346) BSP Beema Sankar P. Founder > "The intuitive interface makes it easy to navigate and implement, making it a valuable asset for our operations" [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6543254) AG Abhinav G. Founders Office > "Interface is really updated and difficult to use and slow when dealing with a lot of data." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6834076) AG Aditya G. co-founder > "Its Simple and solid as a tech." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6535158) AK Ashid K. Digital Marketing Team Lead > "Sometimes it will not load even if the internet is okay, I think it is a bug or something." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6416774) Nithin G. Director > "User friendliness and very easy to use." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6691578) RS Royston S. Digital Marketing Manager > "The least about it is there is no direct on call customer support, every time we need to depends on send mail and then waiting for them to..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6819671) AG Arpit G. CEO > "We like how the platform is easy to learn and gives you flexibility to experiment quickly." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6486349) Samson F. Marketing Lead > "Also, the human customer support are relatively slower compared to others." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7069031) VR Verified Reviewer Owner > "It has a good integration with tools like Zapier, CRM systems, and external databases so it’s best suited for more complex business processes." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7068246) PB Prasad B. Web Developer > "Overall, I think WATI is good, but I am not happy with their user interface or customer service." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6674402) Kapil G. Director > "Looking forward to more customisation of the AI tool, integrating with our own data." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___7072114) AB Aaron B. Co-founder > "Wati.io seems to have no respect for customer privacy or preferences, which is particularly concerning given the sensitive nature of the data..." [See full review](https://www.capterra.com/p/204314/WATI/#Capterra___6457771) [View Reviews](https://www.capterra.com/p/204314/WATI/reviews/) ## User interface [Viber](https://www.capterra.com/p/180348/Viber/) 4.40 (4,063) [Wati](https://www.capterra.com/p/204314/WATI/) 4.58 (207) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Viber 7/42 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Campaign Management - Churn Management - Communication Management - Content Creation - Content Management - CRM - Customer Database - Customer Experience Management - Customer History - Customer Portal - Customer Segmentation - Customizable Branding - Customizable Fields - Customizable Reports - Customizable Templates - Email Management - Engagement Tracking - Event Triggered Actions - Feedback Management - Gamification - Generative AI - Live Chat - Monitoring - Multi-Channel Communication - Multi-Language - Real-Time Analytics - Real-Time Data - Real-Time Reporting - Reporting/Analytics - Sentiment Analysis - Social Media Integration - Surveys & Feedback - Tagging - Third-Party Integrations - Visual Analytics - Widgets [See all features](https://www.capterra.com/p/180348/Viber/#features) Wati Top features 9/42 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Campaign Management - Churn Management - Communication Management - Content Creation - Content Management - CRM - Customer Database - Customer Experience Management - Customer History - Customer Portal - Customer Segmentation - Customizable Branding - Customizable Fields - Customizable Reports - Customizable Templates - Email Management - Engagement Tracking - Event Triggered Actions - Feedback Management - Gamification - Generative AI - Live Chat - Monitoring - Multi-Channel Communication - Multi-Language - Real-Time Analytics - Real-Time Data - Real-Time Reporting - Reporting/Analytics - Sentiment Analysis - Social Media Integration - Surveys & Feedback - Tagging - Third-Party Integrations - Visual Analytics - Widgets [See all features](https://www.capterra.com/p/204314/WATI/#features) ### Recognition Viber is recognized as a top-rated tool in 3 Capterra Shortlist reports No recognitions have been awarded to Wati ### Deployment & support Viber Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Wati Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Viber - By Viber Media - Located in Afghanistan - Founded in Wati - By Wati - Located in Hong Kong SAR China - Founded in 1998 ## Popular Comparisons [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) vs [WhatsApp](https://www.capterra.com/p/180345/WhatsApp/)[4.69 (16,466)](https://www.capterra.com/p/180345/WhatsApp/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.3 Features 4.6 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/180345-180348/WhatsApp-vs-Viber) [Wati](https://www.capterra.com/p/204314/WATI/)[4.58 (207)](https://www.capterra.com/p/204314/WATI/reviews/) vs [Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,209)](https://www.capterra.com/p/135003/Slack/reviews/) $59/month Price $8.75/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/135003-204314/Slack-vs-WATI) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) vs [Telegram](https://www.capterra.com/p/180347/Telegram/)[4.66 (6,437)](https://www.capterra.com/p/180347/Telegram/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.3 Features 4.6 4.6 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/180347-180348/Telegram-vs-Viber) [Wati](https://www.capterra.com/p/204314/WATI/)[4.58 (207)](https://www.capterra.com/p/204314/WATI/reviews/) vs [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) $59/month Price $47.99/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/167015-204314/Text-Request-vs-WATI) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) vs [Text Request](https://www.capterra.com/p/167015/Text-Request/)[4.63 (1,193)](https://www.capterra.com/p/167015/Text-Request/reviews/) Contact vendor for pricing Price $47.99/month 4.3 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/167015-180348/Text-Request-vs-Viber) [Wati](https://www.capterra.com/p/204314/WATI/)[4.58 (207)](https://www.capterra.com/p/204314/WATI/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $59/month Price $15/month 4.5 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-204314/LiveAgent-vs-WATI) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) Contact vendor for pricing Price $15/month 4.3 Features 4.6 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-180348/LiveAgent-vs-Viber) [Wati](https://www.capterra.com/p/204314/WATI/)[4.58 (207)](https://www.capterra.com/p/204314/WATI/reviews/) vs [Tremendous](https://www.capterra.com/p/197141/Tremendous-Rewards/)[4.85 (547)](https://www.capterra.com/p/197141/Tremendous-Rewards/reviews/) $59/month Price $0 4.5 Features 4.7 4.6 Ease of Use 4.9 [View full comparison](https://www.capterra.com/compare/197141-204314/Tremendous-Rewards-vs-WATI) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,092)](https://www.capterra.com/p/164283/Zendesk/reviews/) Contact vendor for pricing Price $115/month 4.3 Features 4.4 4.6 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-180348/Zendesk-vs-Viber) [Wati](https://www.capterra.com/p/204314/WATI/)[4.58 (207)](https://www.capterra.com/p/204314/WATI/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,727)](https://www.capterra.com/p/62194/LiveChat/reviews/) $59/month Price $25/month 4.5 Features 4.5 4.6 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-204314/LiveChat-vs-WATI) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) vs [Preferred Patron Loyalty](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/)[4.92 (109)](https://www.capterra.com/p/78966/Preferred-Patron-Loyalty/reviews/) Contact vendor for pricing Price $29/month 4.3 Features 4.8 4.6 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/78966-180348/Preferred-Patron-Loyalty-vs-Viber) [Viber](https://www.capterra.com/p/180348/Viber/)[4.40 (4,063)](https://www.capterra.com/p/180348/Viber/reviews/) vs [Bitrix24](https://www.capterra.com/p/113540/Bitrix24/)[4.20 (1,005)](https://www.capterra.com/p/113540/Bitrix24/reviews/) Contact vendor for pricing Price $69/month 4.3 Features 4.3 4.6 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/113540-180348/Bitrix24-vs-Viber)