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Viber vs Sendspark: Which is a better fit?

Updated on February 16th, 2025
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Summary
Key features rated by users
Features selected based on 2,694 reviews from Customer Communications Management users.
% Fit
Missing features
Feature ratings
SMS Messaging
NA
Social Media Integration
NA
Customer Database
NA
Chat/Messaging
4.7
Inbox Management
NA
% Fit
Missing features
Feature ratings
SMS Messaging
NA
Social Media Integration
NA
Customer Database
NA
Chat/Messaging
NA
Inbox Management
NA
User satisfaction
4.4
User reviews4,047
Ease of use
4.6
Functionality
4.3
Value for money
4.5
Customer support
4.3
4.7
User reviews84
Ease of use
4.8
Functionality
4.5
Value for money
4.9
Customer support
4.9
Price starts from
--
Not provided by vendor
Free version
Free trial
--
Monthly subscription
Free version
Free trial
Best for

On-premise customer engagement & communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content & more.

Sales, Marketing, Customer Success, and Customer Support.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Yasmine E
Marine Surveyor
5.0

Yasmine E.: My name is Yasmine. I work for a company that is 40 to 50 people working in. I'm giving Viber a five stars rating. I use Viber on a day-to-day basis for international calling and communications international clients and stakeholders around here and there. Why I like most is the free calling feature that I can make calls around the world with decent price for the application itself and the cost effectiveness. Sometimes there is a lag when I'm doing a call that the voice is late a little bit. That's what sometimes it happen, not all of the time.

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video-0d72c3c8-0208-47b5-a97a-08d9593657f5
Moses T
Marketer
4.0

Moses: Hi, my name is Moses. I am the owner of a digital marketing company. I give Sendspark a review of 4/5. For more review like this click below. Before using Sendspark, I was using Loom. Loom was a [inaudible 00:00:14] I was using for 1 1/2 years before switching to Sendspark, just because Loom was actually getting costly for me, in terms of the price point and in terms of the memory storage. So, that's why I effectively switched over to Sendspark. So the reason I went with Sendspark was the first thing it was having a lifetime deal at the point of getting. But at the same time it was a really close replica of what I'd use before, which is Loom. And it has really great features in terms of using Sendspark and it has a great support system that integrate development map. So, that allows me to actually be confident in switching from Loom, which was product I used for 1 1/2 years, to something like Sendspark. Integrating Sendspark into my business processes was very easy as it would had the same, similar workflow to the tools that I used before. So it wasn't really complicated. It was just installing a Chrome application. And just once, once the exact create an account and we are pretty much good to go. So that was really an easy integration into my business process and workflow. For anybody who's considering Sendspark I would say that if you are okay with it being still in the developmental phase of the product, then you just go for it, because I see upgrade potential in it developing. But apart from that, it's a wonderful product. I mean, there's still a little bit parts here and there, as I said this in the pre-development phase. But with that being said, it's a fairly easy to use product, is cost effective and it definitely helps someone in their business.

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User interface
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1 Video
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1 Video
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5 screenshots
228373
4 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
Activity Tracking
388
Important

Viber

10/34
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Autoresponders
  • Call Recording
  • Collaboration Tools
  • Compliance Management
  • Content Management
  • CRM
  • Customer Database
  • Customizable Branding
  • Email Management
  • Inbox Management
  • IVR
  • Knowledge Base Management
  • Multi-Language
  • Reporting & Statistics
  • SMS Messaging
  • Social Media Integration
  • Surveys & Feedback
  • Template Management
  • Third-Party Integrations
  • Workflow Management
  • Batch Communications
  • Chat/Messaging
  • Customer History
  • Feedback Management
  • Interaction Tracking
  • Interactive Content
  • Multi-Channel Communication
  • On-Demand Communications
  • Personalization
  • Video Support
See All features
Hide Customer Communications Management Software Features -

Sendspark

Top Features
12/34
Show Customer Communications Management Software Features +
Viber
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Sendspark
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Viber
  • By Viber Media
  • Located in Luxembourg
Sendspark
  • By Sendspark
  • Located in United States
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