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Viber vs Poltio: Which is a better fit?

Updated on February 2nd, 2025
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Summary
Key features rated by users
Features selected based on 975 reviews from Customer Engagement users.
% Fit
Missing features
Feature ratings
Content Management
NA
CRM
NA
Activity Tracking
NA
Engagement Tracking
NA
Customer Database
NA
% Fit
Missing features
Not enough reviews
Feature ratings
Content Management
5.0
CRM
NA
Activity Tracking
NA
Engagement Tracking
5.0
Customer Database
NA
User satisfaction
4.4
User reviews4,045
Ease of use
4.6
Functionality
4.3
Value for money
4.5
Customer support
4.3
5.0
User reviews10
Ease of use
4.9
Functionality
5.0
Value for money
4.9
Customer support
5.0
Price starts from
--
Not provided by vendor
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

On-premise customer engagement & communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content & more.

Retail & Ecommerce, Consumer Packaged Tools, Travel & Hospitality, White Goods, Loyalty Clubs

User reviews
pros & cons
1 / 4
View Reviews
1 / 3
View Reviews
Video reviews
Yasmine E
Marine Surveyor
5.0

Yasmine E.: My name is Yasmine. I work for a company that is 40 to 50 people working in. I'm giving Viber a five stars rating. I use Viber on a day-to-day basis for international calling and communications international clients and stakeholders around here and there. Why I like most is the free calling feature that I can make calls around the world with decent price for the application itself and the cost effectiveness. Sometimes there is a lag when I'm doing a call that the voice is late a little bit. That's what sometimes it happen, not all of the time.

How Capterra sources reviews
View all video reviews
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User interface
180348 video thumbnail}
1 Video
No videos provided by vendor
180348
5 screenshots
235549
5 screenshots

Viber

6/40
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Campaign Management
  • Churn Management
  • Content Creation
  • Content Management
  • CRM
  • Customer Database
  • Customer Experience Management
  • Customer Portal
  • Customer Segmentation
  • Customizable Branding
  • Customizable Fields
  • Customizable Reports
  • Customizable Templates
  • Email Management
  • Engagement Tracking
  • Event Triggered Actions
  • Gamification
  • Monitoring
  • Multi-Language
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Reporting
  • Sentiment Analysis
  • Social Media Integration
  • Surveys & Feedback
  • Tagging
  • Third-Party Integrations
  • Visual Analytics
  • Widgets
  • Communication Management
  • Customer History
  • Feedback Management
  • Live Chat
  • Multi-Channel Communication
  • Reporting/Analytics
See All features
Hide Customer Engagement Software Features -

Poltio

Top Features
23/40
Show Customer Engagement Software Features +
Viber
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Poltio
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Viber
  • By Viber Media
  • Located in Luxembourg
Poltio
  • By Poltio
  • Located in United States
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