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Viber vs MyAlice: Which is a better fit?

Updated on February 13th, 2025
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Summary
Key features rated by users
Features selected based on 2,694 reviews from Customer Communications Management users.
% Fit
Missing features
Feature ratings
SMS Messaging
NA
Social Media Integration
NA
Customer Database
NA
Chat/Messaging
4.7
Inbox Management
NA
% Fit
Missing features
Not enough reviews
Feature ratings
SMS Messaging
NA
Social Media Integration
NA
Customer Database
--
Chat/Messaging
NA
Inbox Management
NA
User satisfaction
4.4
User reviews4,047
Ease of use
4.6
Functionality
4.3
Value for money
4.5
Customer support
4.3
4.7
User reviews17
Ease of use
4.9
Functionality
4.5
Value for money
4.7
Customer support
4.8
Price starts from
--
Not provided by vendor
Free version
Free trial
--
Not provided by vendor
Free version
Free trial
Best for

On-premise customer engagement & communication tool that lets small to large businesses perform international calls, promoting brand visibility using group chats, video calls, sticker content & more.

Ecommerce Manager , Ecommerce Developer , Ecommerce Business Owner , Customer Service Support Manager , Customer Support Specialist , Chatbot Developer

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Yasmine E
Marine Surveyor
5.0

Yasmine E.: My name is Yasmine. I work for a company that is 40 to 50 people working in. I'm giving Viber a five stars rating. I use Viber on a day-to-day basis for international calling and communications international clients and stakeholders around here and there. Why I like most is the free calling feature that I can make calls around the world with decent price for the application itself and the cost effectiveness. Sometimes there is a lag when I'm doing a call that the voice is late a little bit. That's what sometimes it happen, not all of the time.

How Capterra sources reviews
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Dave C
Director
4.0

Dave C.: Hi, my name is Dave. I'm a director of Design Agency, and today I'll be reviewing MyAlice, which I give four out of five stars. For more reviews like this, click the link. Below before using MyAlice, I used a few other live chat platforms, but the problem was either they did not have an integration with Shopify, or if they did the integration wasn't as solid. With MyAlice, the integration has been working great, and it's been a pleasure to kind of test out. What I love about MyAlice is that it has a very clean and easy to navigate dashboard. It's super easy to find things and set things up. I also love that their bot builder is drag and drop. You just click a button and you can easily move things around and get going with building your automated bot. Getting started with MyAlice was really easy. I was up and running within 10 to 15 minutes. You just sign up for an account and then you connect it with Shopify, or other platforms that you might use. And they've just made the process as simple as possible. If you're considering MyAlice, I highly recommend the free trial. You can get up and going and test out the full platform. You can even integrate it with whatever eCommerce platform you're using on the trial. That way you can really test it out and see if it's right for you.

How Capterra sources reviews
View all video reviews
User interface
180348 video thumbnail}
1 Video
242232 video thumbnail}
1 Video
180348
5 screenshots
No screenshots provided by vendor
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
Activity Tracking
388
Important

Viber

Top Features
10/34
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Autoresponders
  • Call Recording
  • Collaboration Tools
  • Compliance Management
  • Content Management
  • CRM
  • Customer Database
  • Customizable Branding
  • Email Management
  • Inbox Management
  • IVR
  • Knowledge Base Management
  • Multi-Language
  • Reporting & Statistics
  • SMS Messaging
  • Social Media Integration
  • Surveys & Feedback
  • Template Management
  • Third-Party Integrations
  • Workflow Management
  • Batch Communications
  • Chat/Messaging
  • Customer History
  • Feedback Management
  • Interaction Tracking
  • Interactive Content
  • Multi-Channel Communication
  • On-Demand Communications
  • Personalization
  • Video Support
See All features
Hide Customer Communications Management Software Features -

MyAlice

6/34
Show Customer Communications Management Software Features +
Viber
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
MyAlice
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Viber
  • By Viber Media
  • Located in Luxembourg
MyAlice
  • By Alice Labs
  • Located in Singapore
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