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SaaS and online businesses of all sizes use Demodesk to digitalize sales, boost productivity and drive more revenue.
Global call centers with high call volumes can easily use Convin's capabilities. Sales, Support, Collections, and Compliance are some of the common use cases.
It is super easy for my job to have the chance to interact with my customer because it makes it faster and easier for me and for them too.
Poor product that did not develop well over time. Additionally bad business practices making it hard to leave.
This is great for having multiple people work off the same screen. It's also great that you don't have to download anything.
This is not possible online and interaction with support is required. That is uncommon for a simple SaaS tool and a pain for customers.
I can easily share control with customers. The ability to brand own video call session is nice.
So far there is nothing that I truly dislike about Demodesk. There are a couple of smaller features that could still be added though.
Happy with that easy and always working solution.
Weak compared to competition, too expensive for little value.
Convin customer supports my finest sales deals. Having the option to go back and analyze my calls allows me to provide the greatest assistance and experience to my consumers.
Sometimes it lags and login issues we face once in month.
For anyone trying to improve their customer relationships, I highly recommend Convin. It's an effective tool that enables you to concentrate on what's working and improve the parts that require it.
It lags at times which makes our work a little slow.2.
The Convin app is fantastic and has helped us reduce the learning curve for new agents. If you already have good processes written, Convin will assist you in ensuring that they are followed.
Value add features could be :- Setting a timeframe to raise disputes for audits- Multiple auditors handling the same ticket - No history is stored for review in case of error.
The ability to effortlessly connect with different systems for calls has streamlined our processes, and the product's UX design is both intuitive and impressive.
You can limit the frequency of updates to once a day to avoid having too many updates.
Demodesk
Top FeaturesConvin
Demodesk
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Convin
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