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Internal IT departments and Managed Service Providers (MSPs).
ITarian's mission is to provide all Managed Service Providers (MSP's) and Enterprises with IT management solutions for free forever.
Very fair pricing and simple to set up. The real-time updates in the GUI are impressive and there looks to be some rapid and useful development underway.
The Remote Desktop feature is missing the option for file transfers and chat but both are on the roadmap for future updates. The agent is currently only available for Windows.
AWESOME support and very quick to help. The cost is amazing!!! The tool is easy to deploy and very easy to maintain.
I also was limited to one login for an administrator at first but that was opened up recently to more than one.
Once I added our domain, the computers started showing up in the dashboard immediately. It has an excellent suite of tool that helps the IT department save time.
I think some of the information can be hard to find, or you have to drill down. For example finding if a machine has low disk space.
There's a clear and comprehensive development roadmap and the up to 100 devices for free model is amazing - incredibly useful for small businesses and/or trialling the system.
No native Chat Client to communicate with the user.
Fantastic experience all been very good and helpful always willing to help. Software bugs get delt with quickly.
Failures or bad technical services have never happened to me.
Excellent product, with a clean and modern UI. I recommend it, just be sure to make sure it is configured to allow exceptions if you need them.
The pricing change hurt small nonprofits like ours, the remote connection software required a download, unlike other solutions, and would sometimes miss system prompts, leaving the remote user stuck.
I love that ITarian is a one-stop shop for RMM, PSA, Patching, Ticketing, Endpoint Protection, and SOC. I really like that everything can be white-labeled to look like our own tools, including the AV.
Some procedures don't work or need to be modified in order to work, with poor documentation about.
We have been using it since it's COMODO ONE days and watched it mature. I really have to give it to the team that has done an excellent job.
The remote desktop function did not always work well and it missed a proper ticketing system.
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