Action1 vs Datto RMM: Which is a better fit?

Very fair pricing and simple to set up. The real-time updates in the GUI are impressive and there looks to be some rapid and useful development underway.

The Remote Desktop feature is missing the option for file transfers and chat but both are on the roadmap for future updates. The agent is currently only available for Windows.

AWESOME support and very quick to help. The cost is amazing!!! The tool is easy to deploy and very easy to maintain.

Jeremy J

IT Manager

I also was limited to one login for an administrator at first but that was opened up recently to more than one.

Once I added our domain, the computers started showing up in the dashboard immediately. It has an excellent suite of tool that helps the IT department save time.

I think some of the information can be hard to find, or you have to drill down. For example finding if a machine has low disk space.

There's a clear and comprehensive development roadmap and the up to 100 devices for free model is amazing - incredibly useful for small businesses and/or trialling the system.

No native Chat Client to communicate with the user.

Well laid out dashboard and good documentation, patch management it great and support is helpful.

When a job has failed, maybe we can gather more specific data for troubleshooting purposes.

Overall it was a great product. We used this along with some other Datto products all of which we liked.

Once connected it would sometime leave the users desktop all black until they rebooted.

Overall we like Datto as our RMM platform. We've used several over the years and so far happiest with this one.

Overall do not like the company and now that it is owned by Kasaya I’m sure it will get worse.

Ease of use with deployment. Great product to remote manage machines.

Patching and patch management is a bit of a mixed bag. Hard to sometimes figure out what is going on with patches.