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Internal IT departments and Managed Service Providers (MSPs).
ConnectWise SIEM (formerly Perch) is an ideal solution for managed service providers (MSPs), VARs, MSSPs, and enterprise organizations that need to protect against advanced cybersecurity threats.
Very fair pricing and simple to set up. The real-time updates in the GUI are impressive and there looks to be some rapid and useful development underway.
The Remote Desktop feature is missing the option for file transfers and chat but both are on the roadmap for future updates. The agent is currently only available for Windows.
AWESOME support and very quick to help. The cost is amazing!!! The tool is easy to deploy and very easy to maintain.
I also was limited to one login for an administrator at first but that was opened up recently to more than one.
Once I added our domain, the computers started showing up in the dashboard immediately. It has an excellent suite of tool that helps the IT department save time.
I think some of the information can be hard to find, or you have to drill down. For example finding if a machine has low disk space.
There's a clear and comprehensive development roadmap and the up to 100 devices for free model is amazing - incredibly useful for small businesses and/or trialling the system.
No native Chat Client to communicate with the user.
Great benefits with insight into information we would not have had otherwise. Great team and the desire to provide excellent customer service.
We failed an audit because didn't provide the raw logs for the duration that we needed it. Perch is a simple basic alerting that sometimes fails to alert.
Perch is a perfect compliment to our services as it provides the SOC portion to security and their team then works with ours to get our customers taken care of.
Sometimes links don't take you to the correct alert, which can cause confusion. Physical sensors can go offline which is troublesome given the remote nature of all employees.
Everyone is super knowledgeable and always willing to help. It does not matter what it is you need help with.
Speed of the platform overall - some days, it drags hard.
It works well, has great integration support, easy to deploy and manage, and the company is great to work with and provides awesome support.
We have multiple success stories from this product where a significant crisis was stopped before it became a crisis.
Prioritize real-user-identified key features according to your needs to find your best fit.
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ConnectWise SIEM
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