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Internal IT departments and Managed Service Providers (MSPs).
GoTo Resolve is the powerful, cloud-based IT support and management software built for SMBs.
Once I added our domain, the computers started showing up in the dashboard immediately. It has an excellent suite of tool that helps the IT department save time.
The Remote Desktop feature is missing the option for file transfers and chat but both are on the roadmap for future updates. The agent is currently only available for Windows.
There's a clear and comprehensive development roadmap and the up to 100 devices for free model is amazing - incredibly useful for small businesses and/or trialling the system.
I also was limited to one login for an administrator at first but that was opened up recently to more than one.
AWESOME support and very quick to help. The cost is amazing!!! The tool is easy to deploy and very easy to maintain.
I think some of the information can be hard to find, or you have to drill down. For example finding if a machine has low disk space.
Very fair pricing and simple to set up. The real-time updates in the GUI are impressive and there looks to be some rapid and useful development underway.
No native Chat Client to communicate with the user.
I liked that it was extremely user friendly. The majority of customers that we'd use this for assistance with are elderly, and i like that its very straight forward.
The fact that it keeps running in the background is quite insecure, no wonder why a lot of scammers use it.
I'm not a tech employee and have comfort with a good chunk of tech implementation, and this was super easy. Anyone should be able to follow along.
It's lack of stability, lack of value, and that they just don't care about you.
Great software, great featuers, a bit on the pricy side. Best benefit is the abuilty to send and receive data such as programs and or error logs.
The agent doesn't always install properly and it can be a little difficult to push out to many users sometimes.
Its ease of use, reliability, and advanced features make it a popular choice for companies of all sizes.
If this is you, then this product may not be that beneficial. I think anyone can learn from this program or the other end user.
Prioritize real-user-identified key features according to your needs to find your best fit.
Action1
Top FeaturesGoTo Resolve
Action1
GoTo Resolve
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