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Internal IT departments and Managed Service Providers (MSPs).
Not provided by vendor
Very fair pricing and simple to set up. The real-time updates in the GUI are impressive and there looks to be some rapid and useful development underway.
The Remote Desktop feature is missing the option for file transfers and chat but both are on the roadmap for future updates. The agent is currently only available for Windows.
AWESOME support and very quick to help. The cost is amazing!!! The tool is easy to deploy and very easy to maintain.
I also was limited to one login for an administrator at first but that was opened up recently to more than one.
Once I added our domain, the computers started showing up in the dashboard immediately. It has an excellent suite of tool that helps the IT department save time.
I think some of the information can be hard to find, or you have to drill down. For example finding if a machine has low disk space.
There's a clear and comprehensive development roadmap and the up to 100 devices for free model is amazing - incredibly useful for small businesses and/or trialling the system.
No native Chat Client to communicate with the user.
Once this is sorted out, the immediate benefit in increased work efficiency, reduced errors and insight into progress is a great benefit to the owners and the workers themselves.
No point that is specifically a weak point, some more could be done on analytics and reporting like key statistics on the last 30 days for example.
Ability to remotely guide the Vuzix M400 smart glass wearer by pausing the video and doing annotations on the image is very useful.
It more likely best to the users thus no negative issues.
The most impressive feature of Remote eye is how easy it is to connect with a remote expert. We just connect the app to the network and send the expert a code.
It is somewhat difficult to invite someone that does not have the app installed.
Compared to the market competition, clearly the most user-friendly environment and quality of connection.
Prioritize real-user-identified key features according to your needs to find your best fit.
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