Opus vs Remedly: Which is a better fit?

We have had a wonderful experience so far with this company. They work very fast to complete tasks and are very good at assisting us with things that we need to complete.

When it come to a the bad about this software, it really is hard for me to find something bad about it.

Great experience with Opus. Amazing, friendly customer service, they can customize to fit our needs quickly.

The scheduling system does not fully meet our needs and has been more difficult to use.

I most appreciate the high level of customer support I receive from OPUS when wanting to make new or additional implementations into the already amazing platform.

Nothing so far, I began using Opus with little or no training as it again guides you through the process including learning how to use the programs.

I recommend this electronic medical record platform to anyone working in behavioral health. Any time I submit a help request, the support team is quick and attentive to resolve the issue.

Some functions are hard to find and you have to fight a little.

The ease to access Remedly is very helpful for the team to view their schedule at all times which is very important. The software is very easy to use, and new hires find it very easy to learn.

John J

Owner, Medical Director

They overcharged me by thousands of dollars, acknowledged this, then refused to pay me back because I was not continuing service with them. Unbelievably poor customer service and ethics.

The on boarding team treats you like family and is vested in the growth of your practice from the get go. The platform is constantly improving and add customization and partnerships.

Lack of functional app for the i phone. We can access it on our phone but it is extremely cumbersome to use.

Overall, Remedly is fantastic for medical spas. Not all spas are created equal so the ability to customize has been outstanding.

This is confusing for patients to know exactly how much an item cost before tax.

The customer service is like no other, they are always responsive, listen and take into consideration what we as a practice suggest. Beyond happy with the exceptional customer service.

However, once they pay, the receipt, which is separate from the invoice does not include the same breakdown of details.