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Dentists, Orthodontists
RingEX is a flexible cloud-based solution which is ideal for businesses of all sizes.
We just onboarded this system and I am very excited to see the data it will provide. The assistance so far has been excellent.
If another office has a question and we didn’t book the patient because it’s just a question for another office. It shouldn’t set a RELO alert for that.
Almarie has been super helpful in anything we need help with. She respondes so promptly and It is so great.
People who listen and rate calls need to pay more attention to calls.
The recorded calls allow me to pinpoint what we are doing well as well as areas we can improve on. The breakdown of calls by employee allows me to apply accountability and celebrate achievements.
I don't like the fact that we don't get the calls right away. I takes at least 30+ minutes for us to get these calls.
The customer service representatives are the best and always answer emails so quick, it’s great.
NOT SURE we are using the patient reminders yet.
I really enjoy the clean lay out of the program, it just looks visually appealing while using. Especially the screen that pops up with nice large blue buttons.
We prefer Zoom over the video conference system they offer, which is a white label Zoom product but they appear to be migrating away. If you have a problem their customer support is terrible.
Again, my experience has been wonderful. Easy to use, easy to set up, solid customer service...I highly recommend their platform.
It could be operator error, but it sometimes does not alert me right away when I miss a call/receive a voicemail on my cell phone.
It has been extremely useful in mobilizing my law practice, which has been extra useful during the Coronavirus pandemic. It is quite functional and reliable.
We cancelled Ring Central due to not professions representative and tech support was bad.
I love how you can forward your calls to another number within the app. I love how ring central has the ability to transcribe your voicemails into text emails.
The sales dept made 3 appointments and no showed all 3 times. My inside support person is a a grouchy B---OTCH who wants to argue with me and tells me I am the only one every that has been unhappy.
Anjan: Hi, my name is Anjan. I'm a managing director. For RingCentral Office, I give it a rating of four out of five. For more reviews like this, click below. The other applications that we considered prior to going with RingCentral were Zoom, Microsoft Teams and Google Hangout. For Zoom, we found the file sharing capability was limited. As I recall, Microsoft Teams really did not meet our needs at all in terms of a collaborative approach, because we were going to have about 25 to 30 people logging in simultaneously. Being able to send and receive files seamlessly through the application while being engaged in a video call did not really match up, and the same thing was with Google. I think the reasons that we chose RingCentral was, number one, cost. It was very, very affordable, more affordable than some of the other enterprise licensing parameters. From an actual application standpoint, we liked the seamless ability to be able to send and receive files back and forth. These were a group of students that we were working with. They were dispersed globally, and I needed to be able to access their submissions and their projects in a seamless manner, and be able to collaborate on them and provide them with feedback, and we found that RingCentral was offering the best opportunity and the platform to do that. RingCentral was extremely easy to integrate. Being a SAS application, there was no major installation or requirement. As a matter of fact, our participants could actually just log in with their browsers, so that was actually really beneficial as well. It also allowed for people that were participating in the seminar, if they had a lower bandwidth or if they did not have adequate internet access in terms of bandwidth, that they could still participate in the RingCentral forum without losing any of the direction or visibility or collaborative efforts that the application itself provides. So those were all great, great things with RingCentral, and again, allowed us to very easily and seamlessly utilize the product. The recommendation that we would give for people using RingCentral is that it is not Zoom. So it is powered by Zoom, it looks a lot like Zoom, but it is not Zoom. So my first learning was the fact that, hey, I can't change the background on this thing very, very easily, or as seamlessly as I could in Zoom. When I actually got over the fact that it is not Zoom, but it is powered by Zoom, the application itself became a lot more usable. Where I recommend people focus on is that collaborative element and being able to sort of transfer files back and forth, collaborate on a project, collaborate on a seminar. Those are things that RingCentral is really known for and can be used for. So not Zoom, but RingCentral has some great features.
Patient Prism
RingEX
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