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Anyone who is on a lot of video calls: Sales and customer success professionals, founders, businesses with remote teams, consultants, etc.
Dentists, Orthodontists
Great interface and really easy to produce good looking reports. Excellent customer service - quick, accurate and helpful.
However, I was very disillusioned with this when I saw the summaries it put together were just a sentence or two long, with a link to the Fathom recording.
I love the seamless interface to have it join meetings, and then the little widget that allows you to mark important things in the meeting is a total game-changer for my sales calls.
The interface for my library of recorders is not well organized, and hard to add labels, utilize folders and not have the thumbnails show up.
My overall experience has been superior to any tool that I’ve used. Customer service is very important to me and they are absolutely amazing as well.
Occasionally it gets spellings wrong, or mishears words. But I can still work it out, I was there.
I also love how I can easily share the videos with prospects. The integrations with HubSpot and Zoom have also been a huge help.
I accidentally turned Fathom off once I had started a meeting and couldn't find a way to quickly turn it back on.
We just onboarded this system and I am very excited to see the data it will provide. The assistance so far has been excellent.
If another office has a question and we didn’t book the patient because it’s just a question for another office. It shouldn’t set a RELO alert for that.
Almarie has been super helpful in anything we need help with. She respondes so promptly and It is so great.
People who listen and rate calls need to pay more attention to calls.
The recorded calls allow me to pinpoint what we are doing well as well as areas we can improve on. The breakdown of calls by employee allows me to apply accountability and celebrate achievements.
I don't like the fact that we don't get the calls right away. I takes at least 30+ minutes for us to get these calls.
The customer service representatives are the best and always answer emails so quick, it’s great.
NOT SURE we are using the patient reminders yet.
Fathom
Top FeaturesPatient Prism
Fathom
Patient Prism
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