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Fathom vs Patient Prism: Which is a better fit?

Updated on February 7th, 2025
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Summary
Key features rated by users
Features selected based on 1,553 reviews from Call Recording users.
% Fit
Missing features
Feature ratings
Recording
5.0
Call Transcription
4.9
Call Routing
NA
Call Center Management
NA
Call Monitoring
NA
% Fit
Missing features
Not enough reviews
Feature ratings
Recording
5.0
Call Transcription
NA
Call Routing
NA
Call Center Management
NA
Call Monitoring
NA
User satisfaction
5.0
User reviews661
Ease of use
5.0
Functionality
4.9
Value for money
4.9
Customer support
4.9
5.0
User reviews22
Ease of use
4.8
Functionality
4.9
Value for money
4.8
Customer support
5.0
Price starts from
--
Not provided by vendor
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Anyone who is on a lot of video calls: Sales and customer success professionals, founders, businesses with remote teams, consultants, etc.

Dentists, Orthodontists

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
276054
5 screenshots
180766
5 screenshots

Fathom

Top Features
10/43
  • Activity Dashboard
  • Activity Tracking
  • API
  • Archiving & Retention
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call Disposition
  • Caller ID
  • Call List Management
  • Call Monitoring
  • Call Reporting
  • Call Routing
  • Call Tagging
  • Call Transfer
  • Campaign Management
  • Chat/Messaging
  • Computer Telephony Integration
  • Conferencing
  • Contact Management
  • Customizable Reports
  • Event Triggered Actions
  • File Transfer
  • Interaction Tracking
  • IVR
  • Multi-Channel Communication
  • On-Demand Recording
  • Performance Metrics
  • Predictive Dialer
  • Queue Management
  • Real-Time Monitoring
  • Scheduled Recording
  • Voice Mail
  • Alerts/Notifications
  • Call Tracking
  • Call Transcription
  • CRM
  • Live Chat
  • Real-Time Analytics
  • Real-Time Data
  • Recording
  • Reporting & Statistics
  • Third-Party Integrations
See All features
Hide Call Recording Software Features -

Patient Prism

4/43
Show Call Recording Software Features +

Fathom

  • Best Value Conversational AI Platform
    Software (2024)

Patient Prism

--

Fathom
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Patient Prism
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Fathom
  • By Fathom Video
  • Located in United States
Patient Prism
  • By Patient Prism
  • Located in United States
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