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Kore.ai accelerates AI value and control with comprehensive AI offerings for work, process and service coupled with an agent platform and no-code tools.
Customer service, customer support, utilities, manufacturing, healthcare, airline, QSR, Finance, IT, Education, Media & Entertainment, HR, Sales, Marketing, ITSM, Customer Support, Banking, Retail etc
The Kore.ai platform provides several strong NLP rich features for the developers which can be used to make their chatbot solutions really powerful.
Documentation can be a bit difficult to wade through at times.
Its very easy to create any huge bot in a minutes. I am very much interested and liked to work on it.
Managing the versions of the bots since there is no mechanism to rollback to earlier versions.
User friendly Interface that helps new users to understand the software well and good.
Integration configurations can be very messy and impactful on CX e.g. disconnection of chats between Kore and Zendesk.
As overall its a great tool. Nice UI/UX as a developer.
The overall experience has been really good. The cherry on the top is their brilliant and supportive customer support & account managers which makes my life very easy.
While working on cloud function it is difficult to switch between Journeys and functions. Documentation has very less content, in some contents are missing.
The Overall experience was great and truly outstanding. All the integrations between Yellow.ai platform and our E-commerce system has been done smoothly handled by professional team from Yellow.ai.
They have outages often, ruining our SLAs every now and then.
It is a ready-to-use platform with amazing cloud function options which is a blessing for the developers/Bot Builders. Look & feel of the Platform as it gets updated with new features often.
Things configured didn't work and don't understand why is it not working even when everything is right. Though guided flows are working fine, AI part find it missing.
Overall experience is good and I would highly recommend it to professionals who want to connect with their client/customer in real time.
You can not download ticket data for more than 30 days and this is limitation I don't like to have any software.
Kore
yellow.ai
Top FeaturesKore
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yellow.ai
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