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Fathom vs Kore: Which is a better fit?

Updated on February 7th, 2025
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Summary
Key features rated by users
Features selected based on 1,271 reviews from Conversational AI Platform users.
% Fit
Not enough reviews
Feature ratings
Chatbot
--
Natural Language Processing
4.8
AI/Machine Learning
4.9
Live Chat
4.5
Reporting/Analytics
4.5
% Fit
Not enough reviews
Feature ratings
Chatbot
4.0
Natural Language Processing
4.0
AI/Machine Learning
4.0
Live Chat
--
Reporting/Analytics
3.0
User satisfaction
5.0
User reviews661
Ease of use
5.0
Functionality
4.9
Value for money
4.9
Customer support
4.9
4.5
User reviews16
Ease of use
4.5
Functionality
4.6
Value for money
4.5
Customer support
4.6
Price starts from
--
Not provided by vendor
Free version
Free trial
/user
One-time payment
Free version
Free trial
Best for

Anyone who is on a lot of video calls: Sales and customer success professionals, founders, businesses with remote teams, consultants, etc.

Kore.ai accelerates AI value and control with comprehensive AI offerings for work, process and service coupled with an agent platform and no-code tools.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
276054
5 screenshots
180874
4 screenshots

Fathom

Top Features
19/50
  • Activity Dashboard
  • API
  • Autoresponders
  • Chat/Messaging
  • Communication Management
  • Contextual Guidance
  • Customer Database
  • Customer Experience Management
  • Customer Segmentation
  • Customer Service Analytics
  • Drag & Drop
  • Email Management
  • Engagement Tracking
  • Feedback Management
  • For Developers
  • Intent Recognition
  • Knowledge Base Management
  • Lead Capture
  • Monitoring
  • Multi-Channel Communication
  • Multi-Channel Management
  • Natural Language Search
  • Performance Metrics
  • Pre-Configured Bot
  • Real-Time Monitoring
  • Real-Time Notifications
  • Social Media Integration
  • Speech Synthesis
  • Surveys & Feedback
  • Visual Analytics
  • Workflow Management
  • AI/Machine Learning
  • Alerts/Escalation
  • Chatbot
  • Chat Transcript
  • Code-free Development
  • Configurable Workflow
  • CRM
  • Customizable Branding
  • Live Chat
  • Multi-Language
  • Natural Language Processing
  • Real-Time Analytics
  • Real-Time Data
  • Reporting/Analytics
  • Reporting & Statistics
  • Search/Filter
  • Sentiment Analysis
  • Speech Recognition
  • Third-Party Integrations
See All features
Hide Conversational AI Platform Software Features -

Kore

15/50
Show Conversational AI Platform Software Features +

Fathom

  • Best Value Conversational AI Platform
    Software (2024)

Kore

--

Fathom
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Kore
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Fathom
  • By Fathom Video
  • Located in United States
Kore
  • By Kore.ai
  • Located in United States
  • Founded in 2013
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