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Anyone who is on a lot of video calls: Sales and customer success professionals, founders, businesses with remote teams, consultants, etc.
Kore.ai accelerates AI value and control with comprehensive AI offerings for work, process and service coupled with an agent platform and no-code tools.
Great interface and really easy to produce good looking reports. Excellent customer service - quick, accurate and helpful.
However, I was very disillusioned with this when I saw the summaries it put together were just a sentence or two long, with a link to the Fathom recording.
I love the seamless interface to have it join meetings, and then the little widget that allows you to mark important things in the meeting is a total game-changer for my sales calls.
The interface for my library of recorders is not well organized, and hard to add labels, utilize folders and not have the thumbnails show up.
My overall experience has been superior to any tool that I’ve used. Customer service is very important to me and they are absolutely amazing as well.
Occasionally it gets spellings wrong, or mishears words. But I can still work it out, I was there.
I also love how I can easily share the videos with prospects. The integrations with HubSpot and Zoom have also been a huge help.
I accidentally turned Fathom off once I had started a meeting and couldn't find a way to quickly turn it back on.
The Kore.ai platform provides several strong NLP rich features for the developers which can be used to make their chatbot solutions really powerful.
Documentation can be a bit difficult to wade through at times.
Its very easy to create any huge bot in a minutes. I am very much interested and liked to work on it.
Managing the versions of the bots since there is no mechanism to rollback to earlier versions.
User friendly Interface that helps new users to understand the software well and good.
Integration configurations can be very messy and impactful on CX e.g. disconnection of chats between Kore and Zendesk.
As overall its a great tool. Nice UI/UX as a developer.
Fathom
Top FeaturesKore
Fathom
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