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Smith.ai vs Watermelon: Which is a better fit?

Updated on October 15th, 2023
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Summary
Key features rated by users
Features selected based on 2,212 reviews from Customer Service users.
% Fit
Missing features
Not enough reviews
Feature ratings
CRM
1.0
Support Ticket Management
1.0
Chatbot
1.0
Inbox Management
NA
Email Management
NA
% Fit
Not enough reviews
Feature ratings
CRM
--
Support Ticket Management
--
Chatbot
5.0
Inbox Management
--
Email Management
--
User satisfaction
4.8
User reviews30
Ease of use
4.8
Functionality
4.8
Value for money
4.7
Customer support
4.9
4.6
User reviews15
Ease of use
4.7
Functionality
4.1
Value for money
4.6
Customer support
4.8
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Smith.ai Chat is most useful for businesses seeking to boost online marketing results. Live, professional chat agents & AI chatbots capture, screen, & book web leads to convert new clients 24/7!

Watermelon offers tools for customer service, marketing and sales. Our AI chatbot can serve all different branches, like e-commerce, financial services, education, health care, and municipalities.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
181278
5 screenshots
184195
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Alerts/Escalation
207
Important
API
388
Important

Smith.ai

17/37
  • Automated Routing
  • Call Center Management
  • Collaboration Tools
  • Conversation Intelligence
  • Customer Portal
  • Dashboard
  • Data Security
  • Email Management
  • Gamification
  • Inbox Management
  • IVR
  • Key Performance Indicators
  • Language Detection
  • Multiple Data Sources
  • Queue Management
  • Service Level Agreement (SLA) Management
  • Surveys & Feedback
  • Task Automation
  • Video Chat
  • Voice Recognition
  • Alerts/Escalation
  • API
  • Autoresponders
  • Chatbot
  • CRM
  • Customizable Fields
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Predictive Analytics
  • Real-Time Monitoring
  • Reporting & Statistics
  • Support Ticket Management
  • Third-Party Integrations
  • Virtual Assistant
See All features
Hide Customer Service Software Features -

Watermelon

Top Features
23/37
Show Customer Service Software Features +

Smith.ai

--

Watermelon

--

Smith.ai
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Watermelon
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Smith.ai
  • By Smith.ai
  • Located in United States
  • Founded in 2015
Watermelon
  • By Watermelon
  • Located in Netherlands
  • Founded in 2016
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