Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Smith.ai Chat is most useful for businesses seeking to boost online marketing results. Live, professional chat agents & AI chatbots capture, screen, & book web leads to convert new clients 24/7!
Business owners, marketers and recruiters
My experience with the Chat Service and Smith altogether has been tremendous and I consider this company a huge asset to my Firm. Their customer support is outstanding, personalized and very quick.
I am not fighting with them for 6 months of overages and they will only refund 2 months. I now have to dispute the charges with my CC.
I really like that I am able to put my website to the best possible use. I have a business where people will Google search and then pick the first business that communicates with them.
You go in circles dealing with different individuals. When its time to cancel all the reps do is make offers for you to stay, when you eventually cancel they continually charge your credit card.
They have awesome customer service and always make clients feel welcomed and valued.
There's no way to have local staff ran the chat box, only remote receptionists and bots.
The close rate from these leads for a small law firm has been 8% and that is MUCH better than our average advertising close rate - a GREAT value.
The AI Robot that answers after-hours can get confused sometimes but it's only seldom when that happens.
Great for extending your network, excellent for dripping your network and nurturing leads.
Tried to cancel the billing for our org (4 users), it instead paused, renewed in a couple of months (no renewal notice - which is illegal!).
Their interface is easy to use and understand - all the data is laid out in a clear, concise format. The level of customization is great, and the built in safety features are awesome.
At this point nothing that I have experienced has been negative.
The flexibility and customization of the campaigns are awesome. The ease of use is a big think as well.
Absolutely unacceptable standards of customer-centricity and very non-transparent billing.
I love how I can customize sequences and track my results in real-time. Dripify has definitely helped me save time and reach more connections effectively.
Lack of export features, would look for alternatives now.
Smith.ai
Top FeaturesDripify
Smith.ai
--
Dripify
--
Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: