Intermedia Unite vs Glassix: Which is a better fit?

The desk phones function perfectly and have great call quality, along with an extensive suite of standard features. Advanced programming allows us to streamline the customer experience even further.

In some cases the implementation can be difficult and I see that sometimes my contacts start to disappear.

The tech here at Intermedia Unite is the best that I have worked with and that means I can get a lot of work accomplished because I have a very good support software and team.

Getting a call history incoming and outgoing are two separate functions and not at all efficient uses of time. I have wasted many hours on Intermedia website needlessly.

It is easy to use as any other phone provider, it has a good interface and a good reporting system.

I do not like the delays it has at times and the static in some calls when the weather is bad.

Kevin Dominik K

President

The quality of the voice mail is great, and the delivery by E-Mail quick and reliable.

Sometimes while programming it kicks me out for no reason. But this issue is being addressed.

Supportive and Reliable: Glassix's customer support is responsive, helpful, and ensure minimal downtime.

Lisa Donald L

Administrative officer

However, one downside might be its lack of advanced analytics for deeper insights into customer interactions and more customization options for tailored communication strategies.

My overall experience with Glassix has been SuperB, as it offers robust monitoring capabilities for both parental control and employee tracking.

Maryann M

Data Specialist

This is a difficult question since I have everything needed.

As someone who understands the significance of a unified customer experience, I was thoroughly impressed by Glasix's platform and its ability to streamline and optimize omnichannel interactions.

Glassix does not support time-based automated messaging on WhatsApp, which would enhance scheduling and automation.

My overall experience with Glassix has been largely positive, the platform’s robust interaction tracking capabilities provide a comprehensive view of customer history across all channels.

We had to set up on our own so we had to put in time and effort to ensure we get the set up right. But moving on, there has been no glitch.