# Compare Intermedia Unite vs Dialpad 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Intermedia Unite and Dialpad based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/181373-190976/Unite-vs-Dialpad-Sell --- # Intermedia Unite vs Dialpad Features and Cost Comparison Last updated May 14th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: Intermedia UniteDialpad2/4 selected [Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[4.7 (188)](https://www.capterra.com/p/181373/Unite/reviews/) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.2 (563)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) [## Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[4.7 (188)](https://www.capterra.com/p/181373/Unite/reviews/) Starting Price $27.99 Value-for-Money 4.7 Functionality 4.7 Ease of Use 4.6 Customer Service 4.8 Reviews Sentiment Based on [188 reviews](#user-reviews) Positive 178 Neutral 8 Negative 2 [## Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.2 (563)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Starting Price $27.00/month Value-for-Money 4.1 Functionality 4.2 Ease of Use 4.3 Customer Service 4 Reviews Sentiment Based on [563 reviews](#user-reviews) Positive 459 Neutral 53 Negative 51 ## Not a match? 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What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 2,934 reviews from voip software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 82%Fit Not enough reviews Feature ratings Mobile Access 4.6 Online Voice Transmission 5.0 Video Conferencing 4.6 API 4.3 Call Routing 4.6 70%Fit Feature ratings Mobile Access 3.9 Online Voice Transmission 4.0 Video Conferencing 3.8 API 1.3 Call Routing 3.9 User satisfaction User satisfaction 4.7 User reviews[188](https://www.capterra.com/p/181373/Unite/reviews/) Ease of use 4.6 Functionality 4.7 Value for money 4.7 Customer support 4.8 User satisfaction 4.2 User reviews[563](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) Ease of use 4.3 Functionality 4.2 Value for money 4.1 Customer support 4.0 Price starts from Price starts from $27.99Flat Rate, Not provided by vendor - Free version - Free trial Price starts from $27Per User, Per Month - Free version - Free trial Best for Best for Company of any size from 1-1000+ employees Best for Any size sales organization looking to drive rep efficiency and speed up ramp times. ## User reviews Pros & cons BSaAPF Brianna Stern and Alejando Pastrana F. Associate Attorney > "sensitive content hidden\] and Intermedia's customer service department is incredible!" [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7064757) VR Verified Reviewer Operations > "Intermedia Unite promises an all-in-one communications platform, but in practice it often feels clunky and overpriced." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7076392) MB Mark B. Managing Partner > "It's been a very good addition to our business and helps us operate much more efficiently and effectively, especially when..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___6208592) VR Verified Reviewer Operations > "The mobile app lags behind competitors and frequently has sync issues." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7076392) BSaAPF Brianna Stern and Alejando Pastrana F. Associate Attorney > "She is an incredible asset to intermedia!" [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7064757) VR Verified Reviewer Operations > "Customer support responses are slow and sometimes lack technical depth." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7076392) BSaAPF Brianna Stern and Alejando Pastrana F. Associate Attorney > "sensitive content hidden\] was patient, extremely helpful, and dedicated." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7064757) JO Justin O. Network Consultant and Engineer > "Im not a big fan of their exchange services but it has been some time since i have used them and dont believe my..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___6004327) SS Scott S. IT Manager > "The tightly integrated desktop and smartphone apps, SMS texting from within the desktop app and voicemail to text email..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666) NV Nina V. Manager > "My preset features for the phone systems periodically not functioning, need to contact the customer care to restore it." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3778206) SS Scott S. IT Manager > "The new Unite apps take all of the conveniences of the cell phone and put them into one business app the represents the..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666) LD Larry D. Executive Recruiter > "Cannot delete SMS messages and everything not accessible from one portal." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3783700) CM Christian M. Program Coordinator > "I like that there is no minimum character count for each message and that you are able to answer calls either a mobile app..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4382240) AK Amy K. Office Mananger > "I think the system has become too large for our company we have decreased our size and the need for this software is not ..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4539663) DD Danielle D. Practice Manager > "I also like the Admin panel for accessing our account, there are many updates and features that can be done without having..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4499747) SS Scott S. IT Manager > "The contacts screen display of current call status is hard to see." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666) RS Robert S. CIO > "Able to communicate with employees and service providers with ease and reduced overall cost of telephony for the business..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443202) KS Keith S. Lead IT Consultant > "The onboarding has been difficult for the upgrade from 2.0 to the Unite platform. " [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3812128) RG Rachel G. Office Manager > "The integration is top-notch, as the only employee at a busy office, being able to monitor calls and voicemails from my..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3779957) CH Catie H. Front Office > "The administrative portion is a bit complicated for setting up the phone tree." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023655) VR Verified Reviewer Country Profile Manager > "The app and our in-office phones work great and we can depend on our calls, voicemails and faxes to come through; whereas..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3773112) KS Keith S. Lead IT Consultant > "Can't configure a basic console for certain users." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3812128) JO Justin O. Network Consultant and Engineer > "This is an all in one package that is not only easy to resell but reliable with versatile cost based on what you need!" [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___6004327) JG Joan G. Broker/Owner > "If internet goes down your service goes down as well." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443664) BF Barry F. owner > "I have reduced my phone expense considerably over AT&T (only option in my area), and less than other advertised options." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4378270) Steven W. Senior Engineer > "Sometimes its hard to get the right person on the Support line but that's a problem with any service provider." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4045672) RV Rene V. Operations Lead > "Being able to unite our extensions to one localized number whether we are in office or on the road has really increased..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4357604) RS Robert S. CIO > "Messaging could be improved. But it is not a significant aspect of our or my clients business." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443202) RL Rodney L. Director of IT > "The fact that our users are able to take their number with them while working remotely or on the road has been..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4530222) JL Jonathan L. President > "Hard solve billing issues." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4447027) Steven W. Senior Engineer > "Month to Month contracting was a huge selling point although once you start using both Unite and the other Intermedia..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4045672) CH Catie H. Front Office > "I can't make sense of that on the admin section of Unite." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023655) RE Robert E. President > "Our team is being proactive and responding to customer needs directly vs. email exchanges and voicemail jail. " [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3801317) VB Vincent B. CFO > "Installation was an issue during the first deployment." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3793164) NH Nat H. VP > "It’s been great. When there are glitches or problems they are responsive and clearly identify what happened and what they..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3978888) BA Barbara A. Controller > "I would like to unsubscribe from the emails" [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3826894) RE Robert E. President > "The ATS/ATC team has improved internal and external communications using the features offered by Elevate. " [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3801317) SJ Stephanie J. Admin. Staff > "We will not go back to Verizon phone system" [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3814650) SS Scott S. IT Manager > "We are able to rollout a company-wide policy of no personal cell phone use for business purposes." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666) VP Vilma P. owner > "I find it difficult setting up greetings etc." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443166) EH Elizabeth H. Customer Service Agent > "I appreciate the ability to use this system with an office phone, computer or with my cell phone." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4544160) TC Terry C. President / Owner > "Their website is very complicated to work with" [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3778024) JS Jewell S. Mental Health Counselor > "The Intermedia Anytime meeting platform is easy to use and you are able to request for help if you are running into any..." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3801687) RA Roger A. CEO Proprietor > "I really can't think of anything I don't like about the service." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4635787) JA Jessalyn A. Technical Support Manager > "It helps us answer call when we are not in the offce." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3811148) KG Keith G. Document Control Manager > "Initially trying to find the correct menus to add a phone number to the new employee was a little difficult." [See full review](https://www.capterra.com/p/181373/Unite/#Capterra___2825793) [View Reviews](https://www.capterra.com/p/181373/Unite/reviews/) Brian B. Business administrator > "It has a set of tools that brings together several tasks in a single platform, automating processes helps reduce workflows and helps us as a team to..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6488866) OD Olga D. Pharmacist > "Sometimes it's too slow to start dialing a number and other times it doesn't even try to dial for unknown reasons." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7079261) Mary Ellen E. Agent > "The best part of Dialpad is its ease of use, clear audio, and dependable performance during daily work calls." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7066101) MB Matt B. IT Project Management > "Dialpad application will some times freeze up requiring you to manually close the application and restart it to resolve the issue." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6820541) RC Rachel C. Customer Support Lead > "Within the tool, it is so easy to search for previous contacts and at a glance see all interactions we have ever had with specific contacts. As I..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6367648) AL Ariel L. Director of customer support and success > "I would say I would prefer dial pad over that phone system, but there are still many limitations with this phone system related to integration with..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6827682) CD Connie D. Office Manager > "I brought our company into using this SoftWare a few years ago so that we can effectively communicate with our tenants...from maintenance requests, to..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6774112) NF Nathan F. Owner > "SMS stopped working because I didn't click the button that said auto-recharge (why not advise this)?" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___7086872) JC James C. Customer Success Manager > "I enjoying having a service that integrates both text and voice into a single app, allowing me to communicate in two different manners." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6698833) AL Ariel L. Director of customer support and success > "My overall experience with dial pad is neither negative or positive. If I had to consider the phone system, we were using prior to migrating to dial..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6827682) RS Rebecca S. Business Consultant > "The desktop app is just tricky. If they could resolve the issues of not being able to open on my computer so that I am not constantly on my phone, I..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6874673) KC Katherine C. CFO > "Issues with dropped calls were attributed to our tech/browser despite being told that our tech was appropriate for use with the tool." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7004986) Kalina B. Freelance and Human resources > "Best functions in Dialpad I love would be alerts/notications, accepting and placing calls, and messaging." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6327817) NF Nathan F. Owner > "Issues with getting my account set up correctly to begin with." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___7086872) ID Isaac D. Operations Supervisor > "I liked that Dialpad makes communication simple, with clear call quality and easy integration with other tools." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6879571) EL Elisabeth L. Co-founder > "When we got down to actually buying, these super slick sellers suddenly didn't understand our company and the prices they gave us were completely..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6565471) Brian B. Business administrator > "It helps to have a joint performance with the entire work team and with the help of artificial intelligence all processes are faster and easier to..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6488866) AP Alex P. Owner > "After adding users and then attempting to remove them just three days later, I was informed that I am now obligated to pay for the additional..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6348440) MB Mac B. IM > "Dialpad excels at delivering a consumer-friendly, all-in-one cloud communications platform." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6867466) SM Shauna M. Project Coordinator > "I was quoted $540, but they did not give me any indication that they would add nearly 40% to my monthly fee in taxes and fees, making it actually $750." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6623266) BC Billie C. Marketing Coordinator > "How the software provides accurate transcripts of meetings in real which is a valuable asset." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6459585) JN James N. DIRECTOR > "They then proceeded to tell me the issue was because I didn't correctly check a box on their online portal. But guess what it was checked and I had..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6576052) DL Daniel L. Director, IT > "It is cutting-edge communication platform that combines user-friendly design, cloud-based accessibility, and advanced features to deliver a seamless..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6167581) SR Sheila R. Director of Operations > "Our law firm, which relies on fully functioning phone service, can no longer afford to continue trying to resolve these issues." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6785924) HB Holly B. Resolution specialists > "Everything was synchronized in one platform and easy to click on." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7087593) MB Mac B. IM > "Doesn't integrate with all the tools we use." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6867466) JJ Jimi J. Sales Manager > "Solid dialer with good tools for sales management but there are lower cost options that also do the same thing." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6804817) BC Billie C. Marketing Coordinator > "Setting up the system is complicated and customer service does not respond in a timely manner" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6459585) KC Katherine C. CFO > "We use this for our entire team & most team members use it on a daily basis." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7004986) AP Alex P. Owner > "The customer service is abysmal; they have no real interest in resolving issues or providing genuine assistance." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6348440) JC James C. Customer Success Manager > "The AI Transcript is very useful, and it helps me recall points of the conversation. " [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6698833) DR Derek R. CMO > "Customer service is very slow and do not remedy problems, they just send you in circles." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6810316) RD Regan D. Customer Care Manager > "For our business VoIP needs, Dialpad is and has always been awesome." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6773996) SS Sheena S. CEO > "It won’t actually record your calls even if you click the the option in advanced settings because you have to figure out how to reach them for them to..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___4884093) VR Verified Reviewer Director of Patient Experience > "Overall, I'm highly satisfied that even if I am not in the country, I can receive and make calls using a reliable phone number created by dialpad for..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6085936) SR Sheila R. Director of Operations > "For nearly 12 weeks now, we have experienced numerous technical issues with our phone service." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6785924) PS Prateek S. CEO > "Dialpad's interface is user-friendly, and their call quality is generally reliable." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6539798) JS Joshua S. VP Global Sales > "The onboarding was terrible, months delayed (despite paying from the date of the contract being signed) and very little correspondence due to Dialpad..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5034150) DF David F. CSM > "Dialpad does everything we need to do, especially from an outbound sales perspective and call recordings." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4966592) KP Kevin P. CEO > "This lack of ownership is frustrating and undermines the overall customer experience." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6794574) Noime T. Customer Success Manager > "I also like that you are able to record your call and even if you forget to record the call, it can automatically translate your call into a written..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3888796) CQ Carrie Q. Owner > "They were still building it out, which they billed us an extra $1,000 and took another 2 months before they had the chat bot ready for us to even look..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6221297) DKS Denese Kyle S. Executive Assistant > "I also love that we are able to receive data/analytics report from Dialpad on my email and we see who are our top agents and we also have an option to..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4527307) MF Matt F. COO > "It's almost like every user has to manage their own callback queue, but person A doesn't get notified that person B has already called them back and..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___4963997) VR Verified Reviewer Facilities Specialist > "The setup was quick and easy." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6820612) Isaac J. CEO > "I requested cancellation (which they force you to do through customer service) and was shocked to find they didn't process it. Upon contacting them..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#GetApp___6148308) KM Karly M. Compliance Consultant > "I think I can speak for both myself and my team when I say Dialpad was an excellent addition to our tools we use everyday to be productive and..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6234641) SP Stuart P. Owner > "Now it fails at least 90% of the time. And for a company that claims to have great AI, when you call for customer service you have to identify..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293) KP Karan P. Business Development Representative > "The tool enables us to better connect with the prospects we are having a conversation with, and the nudges presented to us while having the..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4148446) AP Alex P. Owner > "Dialpad is not worth the headache and the hidden costs." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6348440) JM Juan M. Operations Supervisor > "It's a great app for calls and multi calls, also works as chat." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6087465) SM Shauna M. Project Coordinator > "They misrepresent available features." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6623266) KM Karly M. Compliance Consultant > "The AI technology paired with the user friendly designed and functions make my life so much easier." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6234641) RR Ryan R. Owner > "Lack of integrations." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814) Kalina B. Freelance and Human resources > "Customer support is even great." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6327817) Robert B. CEO > "This was not advertised. When I ported my existing 1-800 number over to them, they would not allow me to receive incoming calls until I purchased..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4753876) SP Stuart P. Owner > "It 'seemed' like an affordable option for call recording." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293) PD Paul D. Director of Telecommunications > "You can call it not researching the product fully. " [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6610571) MR Mike R. Staffing Lead > "I love the simplicity and ease of use that makes using Dialpad easier than using a normal landline office phone." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6023364) SS Sheena S. CEO > "Amazing how whatsapp and facebook and instagram doesn’t have this issue. Yet here I am paying $100/month (more than my own Verizon cell service) just..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___4884093) TG Tom G. Managing Director > "Users generally find it user-friendly with reliable call quality and integrations." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___5037765) DR Derek R. CMO > "Refund has not been given." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6810316) DKS Denese Kyle S. Executive Assistant > "As someone whose english is not her first language, I really appreciate the live transcription and option to replay/review call for recording and..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4527307) CQ Carrie Q. Owner > "We tried sending faxes for several weeks and then realized none were going through. When we reached out to Dialpad they said "oh yeah, that's a known..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6221297) GL Graham L. Director > "Interface is slick compared to the previous product we used" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6174043) AR Adrian R. Operations Manager > "We have reduced our sales team and they have been completely inflexible with the terms of the contract, even if we suggested exchanging the call..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4237725) Rick K. Owner > "Love the mobile app and the ability to make and receive calls over cellular and WiFi." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3665710) RR Ryan R. Owner > "Poor call quality." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814) MB Michael B. Founder > "I liked the voicemail transcription." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6159520) TG Tom G. Managing Director > "Customer service was unresponsive, lacked follow-through, and the procedures for cancellation were unnecessarily complicated." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___5037765) JA Jennifer A. Designer > "way calling, transferring of calls, and getting scripted messages while away from the office allows me to be out and about doing business without..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3474650) Isaac J. CEO > "Outside of that I stopped using the service quite quickly, but they never honored my cancellation request and took hundreds of dollars from me." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#GetApp___6148308) Elizabeth K H. Director of Relationships > "It is easy to set up, change, and add to. When the key word is said or texted the reminder will come right up reducing dead air and keeping the..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3790952) TG Tracey G. Operations Manager > "Poor customer service - no response from them" [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6361419) Elizabeth K H. Director of Relationships > "The scripting pop up reminders based on keywords is amazing. " [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3790952) RR Ryan R. Owner > "Predatory financial practices." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814) KM Katie M. Administrative Assistant > "I love how simple it is to set up a quick conference call." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6294034) SP Stuart P. Owner > "In other words, our price isn't really our price because that isn't enough to cover costs, so we will add on a fee. " [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293) MW Matthew W. Home Inspector > "I love that I can simply add a phone number to my existing devices where I can receive and respond to calls and texts for my business." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3474647) GL Graham L. Director > "Now our business isnt as big and we're trying to reduce licenses back down to 20 and they continue to charge for 50 - I genuinely thought this was a..." [See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6174043) [View Reviews](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/) ## User interface [Intermedia Unite](https://www.capterra.com/p/181373/Unite/) 4.72 (188) [Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/) 4.18 (563) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Intermedia Unite Top features 40/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Tracking - Call Transfer - Chat/Messaging - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Reports - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Multi-Channel Communication - Online Voice Transmission - Queue Management - Real-Time Analytics - Real-Time Monitoring - Reporting & Statistics - SIP Trunking - SMS Messaging - Third-Party Integrations - Unified Communications - Video Conferencing - Voice Mail - Voicemail Transcription [See all features](https://www.capterra.com/p/181373/Unite/#features) Dialpad 34/46 - Access Controls/Permissions - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automatic Call Distribution - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Queues - Call Recording - Call Reporting - Call Routing - Call Screening - Call Tracking - Call Transfer - Chat/Messaging - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Reports - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Multi-Channel Communication - Online Voice Transmission - Queue Management - Real-Time Analytics - Real-Time Monitoring - Reporting & Statistics - SIP Trunking - SMS Messaging - Third-Party Integrations - Unified Communications - Video Conferencing - Voice Mail - Voicemail Transcription [See all features](https://www.capterra.com/p/190976/Dialpad-Sell/#features) ### Recognition Intermedia Unite Best Value Unified CommunicationsSoftware (2023)  Dialpad is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support Intermedia Unite Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Dialpad Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Intermedia Unite - By Intermedia - Located in United States - Founded in 1991 Dialpad - By Dialpad - Located in United States - Founded in 2011 ## 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