# Compare Intermedia Unite vs Dialpad 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Dialpad and Intermedia Unite based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/181373-190976/Unite-vs-Dialpad-Sell

---

# Dialpad vs Intermedia Unite Features and Cost Comparison

Last updated March 31st, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

DialpadIntermedia Unite2/4 selected

[Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

[Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[4.7 (188)](https://www.capterra.com/p/181373/Unite/reviews/)

[## Dialpad](https://www.capterra.com/p/190976/Dialpad-Sell/)[4.2 (562)](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

Starting Price

$27.00/month

Value-for-Money

4.1

Functionality

4.2

Ease of Use

4.3

Customer Service

4

Reviews Sentiment

Based on [562 reviews](#user-reviews)

Positive

459

Neutral

52

Negative

51

[## Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[4.7 (188)](https://www.capterra.com/p/181373/Unite/reviews/)

Starting Price

$27.99

Value-for-Money

4.7

Functionality

4.7

Ease of Use

4.6

Customer Service

4.8

Reviews Sentiment

Based on [188 reviews](#user-reviews)

Positive

178

Neutral

8

Negative

2

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 2,899 reviews from voip software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

70%Fit

Feature ratings

Mobile Access

3.9

Online Voice Transmission

4.0

Video Conferencing

3.8

API

1.3

Call Routing

3.9

82%Fit

Not enough reviews

Feature ratings

Mobile Access

4.6

Online Voice Transmission

5.0

Video Conferencing

4.6

API

4.3

Call Routing

4.6

User satisfaction

User satisfaction

4.2

User reviews[562](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

Ease of use

4.3

Functionality

4.2

Value for money

4.1

Customer support

4.0

User satisfaction

4.7

User reviews[188](https://www.capterra.com/p/181373/Unite/reviews/)

Ease of use

4.6

Functionality

4.7

Value for money

4.7

Customer support

4.8

Price starts from

Price starts from

$27Per User, Per Month

-   Free version
-   Free trial

Price starts from

$27.99Flat Rate, Not provided by vendor

-   Free version
-   Free trial

Best for

Best for

Any size sales organization looking to drive rep efficiency and speed up ramp times.

Best for

Company of any size from 1-1000+ employees

## User reviews

Pros & cons

CD

Connie D.

Office Manager

> "I brought our company into using this SoftWare a few years ago so that we can effectively communicate with our tenants...from maintenance requests,..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6774112)

OD

Olga D.

Pharmacist

> "Sometimes it's too slow to start dialing a number and other times it doesn't even try to dial for unknown reasons."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7079261)

Brian B.

Business administrator

> "It has a set of tools that brings together several tasks in a single platform, automating processes helps reduce workflows and helps us as a team to..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6488866)

MB

Matt B.

IT Project Management

> "Dialpad application will some times freeze up requiring you to manually close the application and restart it to resolve the issue."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6820541)

Mary Ellen E.

Agent

> "The best part of Dialpad is its ease of use, clear audio, and dependable performance during daily work calls."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7066101)

AL

Ariel L.

Director of customer support and success

> "I would say I would prefer dial pad over that phone system, but there are still many limitations with this phone system related to integration with..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6827682)

RC

Rachel C.

Customer Support Lead

> "Within the tool, it is so easy to search for previous contacts and at a glance see all interactions we have ever had with specific contacts. As I..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6367648)

NF

Nathan F.

Owner

> "SMS stopped working because I didn't click the button that said auto-recharge (why not advise this)?"

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___7086872)

JC

James C.

Customer Success Manager

> "I enjoying having a service that integrates both text and voice into a single app, allowing me to communicate in two different manners."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6698833)

AL

Ariel L.

Director of customer support and success

> "My overall experience with dial pad is neither negative or positive. If I had to consider the phone system, we were using prior to migrating to dial..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6827682)

RS

Rebecca S.

Business Consultant

> "The desktop app is just tricky. If they could resolve the issues of not being able to open on my computer so that I am not constantly on my phone, I..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6874673)

KC

Katherine C.

CFO

> "Issues with dropped calls were attributed to our tech/browser despite being told that our tech was appropriate for use with the tool."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7004986)

Kalina B.

Freelance and Human resources

> "Best functions in Dialpad I love would be alerts/notications, accepting and placing calls, and messaging."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6327817)

SR

Sheila R.

Director of Operations

> "Our law firm, which relies on fully functioning phone service, can no longer afford to continue trying to resolve these issues."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6785924)

JJ

Jimi J.

Sales Manager

> "Solid dialer with good tools for sales management but there are lower cost options that also do the same thing."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6804817)

NF

Nathan F.

Owner

> "Issues with getting my account set up correctly to begin with."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___7086872)

ID

Isaac D.

Operations Supervisor

> "I liked that Dialpad makes communication simple, with clear call quality and easy integration with other tools."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6879571)

EL

Elisabeth L.

Co-founder

> "When we got down to actually buying, these super slick sellers suddenly didn't understand our company and the prices they gave us were completely..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6565471)

Brian B.

Business administrator

> "It helps to have a joint performance with the entire work team and with the help of artificial intelligence all processes are faster and easier to..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6488866)

AP

Alex P.

Owner

> "After adding users and then attempting to remove them just three days later, I was informed that I am now obligated to pay for the additional..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6348440)

MB

Mac B.

IM

> "Dialpad excels at delivering a consumer-friendly, all-in-one cloud communications platform."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6867466)

SM

Shauna M.

Project Coordinator

> "I was quoted $540, but they did not give me any indication that they would add nearly 40% to my monthly fee in taxes and fees, making it actually..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6623266)

BC

Billie C.

Marketing Coordinator

> "How the software provides accurate transcripts of meetings in real which is a valuable asset."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6459585)

Robert B.

CEO

> "This was not advertised. When I ported my existing 1-800 number over to them, they would not allow me to receive incoming calls until I purchased..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4753876)

DL

Daniel L.

Director, IT

> "It is cutting-edge communication platform that combines user-friendly design, cloud-based accessibility, and advanced features to deliver a seamless..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6167581)

DR

Derek R.

CMO

> "Customer service is very slow and do not remedy problems, they just send you in circles."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6810316)

HB

Holly B.

Resolution specialists

> "Everything was synchronized in one platform and easy to click on."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7087593)

SR

Sheila R.

Director of Operations

> "For nearly 12 weeks now, we have experienced numerous technical issues with our phone service."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6785924)

RD

Regan D.

Customer Care Manager

> "For our business VoIP needs, Dialpad is and has always been awesome."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6773996)

JN

James N.

DIRECTOR

> "They then proceeded to tell me the issue was because I didn't correctly check a box on their online portal. But guess what it was checked and I had..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6576052)

KC

Katherine C.

CFO

> "We use this for our entire team & most team members use it on a daily basis."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___7004986)

KP

Kevin P.

CEO

> "This lack of ownership is frustrating and undermines the overall customer experience."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6794574)

JC

James C.

Customer Success Manager

> "The AI Transcript is very useful, and it helps me recall points of the conversation. "

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6698833)

MB

Mac B.

IM

> "Doesn't integrate with all the tools we use."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6867466)

KM

Karly M.

Compliance Consultant

> "I think I can speak for both myself and my team when I say Dialpad was an excellent addition to our tools we use everyday to be productive and..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6234641)

BC

Billie C.

Marketing Coordinator

> "Setting up the system is complicated and customer service does not respond in a timely manner"

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6459585)

KM

Karly M.

Compliance Consultant

> "The AI technology paired with the user friendly designed and functions make my life so much easier."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6234641)

AP

Alex P.

Owner

> "The customer service is abysmal; they have no real interest in resolving issues or providing genuine assistance."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6348440)

VR

Verified Reviewer

Director of Patient Experience

> "Overall, I'm highly satisfied that even if I am not in the country, I can receive and make calls using a reliable phone number created by dialpad..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6085936)

DR

Derek R.

CMO

> "Refund has not been given."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6810316)

PS

Prateek S.

CEO

> "Dialpad's interface is user-friendly, and their call quality is generally reliable."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6539798)

SS

Sheena S.

CEO

> "It won’t actually record your calls even if you click the the option in advanced settings because you have to figure out how to reach them for them..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___4884093)

DF

David F.

CSM

> "Dialpad does everything we need to do, especially from an outbound sales perspective and call recordings."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4966592)

JS

Joshua S.

VP Global Sales

> "The onboarding was terrible, months delayed (despite paying from the date of the contract being signed) and very little correspondence due to..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5034150)

Noime T.

Customer Success Manager

> "I also like that you are able to record your call and even if you forget to record the call, it can automatically translate your call into a written..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3888796)

CQ

Carrie Q.

Owner

> "They were still building it out, which they billed us an extra $1,000 and took another 2 months before they had the chat bot ready for us to even..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6221297)

DKS

Denese Kyle S.

Executive Assistant

> "I also love that we are able to receive data/analytics report from Dialpad on my email and we see who are our top agents and we also have an option..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4527307)

MF

Matt F.

COO

> "It's almost like every user has to manage their own callback queue, but person A doesn't get notified that person B has already called them back and..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___4963997)

VR

Verified Reviewer

Facilities Specialist

> "The setup was quick and easy."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6820612)

Isaac J.

CEO

> "I requested cancellation (which they force you to do through customer service) and was shocked to find they didn't process it. Upon contacting them..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#GetApp___6148308)

JA

Jennifer A.

Designer

> "way calling, transferring of calls, and getting scripted messages while away from the office allows me to be out and about doing business without..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3474650)

SP

Stuart P.

Owner

> "Now it fails at least 90% of the time. And for a company that claims to have great AI, when you call for customer service you have to identify..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293)

KP

Karan P.

Business Development Representative

> "The tool enables us to better connect with the prospects we are having a conversation with, and the nudges presented to us while having the..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4148446)

AP

Alex P.

Owner

> "Dialpad is not worth the headache and the hidden costs."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6348440)

KM

Katie M.

Administrative Assistant

> "I love how simple it is to set up a quick conference call."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6294034)

SM

Shauna M.

Project Coordinator

> "They misrepresent available features."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6623266)

JM

Juan M.

Operations Supervisor

> "It's a great app for calls and multi calls, also works as chat."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6087465)

RR

Ryan R.

Owner

> "Lack of integrations."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814)

MW

Matthew W.

Home Inspector

> "I love that I can simply add a phone number to my existing devices where I can receive and respond to calls and texts for my business."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3474647)

Susan H.

Therapist

> "I contacted tech support and still was unable to resolve the issue."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6306351)

Kalina B.

Freelance and Human resources

> "Customer support is even great."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6327817)

PD

Paul D.

Director of Telecommunications

> "You can call it not researching the product fully. "

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6610571)

SP

Stuart P.

Owner

> "It 'seemed' like an affordable option for call recording."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___5090293)

SS

Sheena S.

CEO

> "Amazing how whatsapp and facebook and instagram doesn’t have this issue. Yet here I am paying $100/month (more than my own Verizon cell service)..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___4884093)

MR

Mike R.

Staffing Lead

> "I love the simplicity and ease of use that makes using Dialpad easier than using a normal landline office phone."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6023364)

KP

Kevin P.

CEO

> "The service is unacceptable."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6794574)

TG

Tom G.

Managing Director

> "Users generally find it user-friendly with reliable call quality and integrations."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___5037765)

CQ

Carrie Q.

Owner

> "We tried sending faxes for several weeks and then realized none were going through. When we reached out to Dialpad they said "oh yeah, that's a..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6221297)

WC

Wyatt C.

Recruiting Manager

> "The UI works great on desktop and mobile and the User management makes it very easy to see who's on the phone and who isn't properly utilizing the..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3474660)

AR

Adrian R.

Operations Manager

> "We have reduced our sales team and they have been completely inflexible with the terms of the contract, even if we suggested exchanging the call..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4237725)

DKS

Denese Kyle S.

Executive Assistant

> "As someone whose english is not her first language, I really appreciate the live transcription and option to replay/review call for recording and..."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4527307)

RR

Ryan R.

Owner

> "Poor call quality."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814)

DB

Derk B.

Senior Assistant Director of Admissions

> "Also the ability to set work hours helps for staff to better manage aspects work life balance."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3516670)

TG

Tom G.

Managing Director

> "Customer service was unresponsive, lacked follow-through, and the procedures for cancellation were unnecessarily complicated."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___5037765)

GL

Graham L.

Director

> "Interface is slick compared to the previous product we used"

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6174043)

Isaac J.

CEO

> "Outside of that I stopped using the service quite quickly, but they never honored my cancellation request and took hundreds of dollars from me."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#GetApp___6148308)

ZB

Ziya B.

Advanced Systems Engineer

> "Mobile app is also great to make it work remotely tho."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___4782868)

TG

Tracey G.

Operations Manager

> "Poor customer service - no response from them"

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___6361419)

Rick K.

Owner

> "Love the mobile app and the ability to make and receive calls over cellular and WiFi."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#Capterra___3665710)

RR

Ryan R.

Owner

> "Predatory financial practices."

[See full review](https://www.capterra.com/p/190976/Dialpad-Sell/#SoftwareAdvice___6757814)

[View Reviews](https://www.capterra.com/p/190976/Dialpad-Sell/reviews/)

BSaAPF

Brianna Stern and Alejando Pastrana F.

Associate Attorney

> "sensitive content hidden\] and Intermedia's customer service department is incredible!"

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7064757)

VR

Verified Reviewer

Operations

> "Intermedia Unite promises an all-in-one communications platform, but in practice it often feels clunky and overpriced."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7076392)

MB

Mark B.

Managing Partner

> "It's been a very good addition to our business and helps us operate much more efficiently and effectively, especially when..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___6208592)

VR

Verified Reviewer

Operations

> "The mobile app lags behind competitors and frequently has sync issues."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7076392)

BSaAPF

Brianna Stern and Alejando Pastrana F.

Associate Attorney

> "She is an incredible asset to intermedia!"

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7064757)

VR

Verified Reviewer

Operations

> "Customer support responses are slow and sometimes lack technical depth."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7076392)

BSaAPF

Brianna Stern and Alejando Pastrana F.

Associate Attorney

> "sensitive content hidden\] was patient, extremely helpful, and dedicated."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7064757)

JO

Justin O.

Network Consultant and Engineer

> "Im not a big fan of their exchange services but it has been some time since i have used them and dont believe my..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___6004327)

SS

Scott S.

IT Manager

> "The tightly integrated desktop and smartphone apps, SMS texting from within the desktop app and voicemail to text email..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666)

NV

Nina V.

Manager

> "My preset features for the phone systems periodically not functioning, need to contact the customer care to restore it."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3778206)

SS

Scott S.

IT Manager

> "The new Unite apps take all of the conveniences of the cell phone and put them into one business app the represents the..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666)

LD

Larry D.

Executive Recruiter

> "Cannot delete SMS messages and everything not accessible from one portal."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3783700)

CM

Christian M.

Program Coordinator

> "I like that there is no minimum character count for each message and that you are able to answer calls either a mobile app..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4382240)

AK

Amy K.

Office Mananger

> "I think the system has become too large for our company we have decreased our size and the need for this software is not ..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4539663)

DD

Danielle D.

Practice Manager

> "I also like the Admin panel for accessing our account, there are many updates and features that can be done without having..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4499747)

SS

Scott S.

IT Manager

> "The contacts screen display of current call status is hard to see."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666)

RS

Robert S.

CIO

> "Able to communicate with employees and service providers with ease and reduced overall cost of telephony for the business..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443202)

KS

Keith S.

Lead IT Consultant

> "The onboarding has been difficult for the upgrade from 2.0 to the Unite platform. "

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3812128)

RG

Rachel G.

Office Manager

> "The integration is top-notch, as the only employee at a busy office, being able to monitor calls and voicemails from my..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3779957)

CH

Catie H.

Front Office

> "The administrative portion is a bit complicated for setting up the phone tree."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023655)

VR

Verified Reviewer

Country Profile Manager

> "The app and our in-office phones work great and we can depend on our calls, voicemails and faxes to come through; whereas..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3773112)

KS

Keith S.

Lead IT Consultant

> "Can't configure a basic console for certain users."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3812128)

JO

Justin O.

Network Consultant and Engineer

> "This is an all in one package that is not only easy to resell but reliable with versatile cost based on what you need!"

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___6004327)

JG

Joan G.

Broker/Owner

> "If internet goes down your service goes down as well."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443664)

BF

Barry F.

owner

> "I have reduced my phone expense considerably over AT&T (only option in my area), and less than other advertised options."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4378270)

Steven W.

Senior Engineer

> "Sometimes its hard to get the right person on the Support line but that's a problem with any service provider."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4045672)

RV

Rene V.

Operations Lead

> "Being able to unite our extensions to one localized number whether we are in office or on the road has really increased..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4357604)

RS

Robert S.

CIO

> "Messaging could be improved. But it is not a significant aspect of our or my clients business."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443202)

RL

Rodney L.

Director of IT

> "The fact that our users are able to take their number with them while working remotely or on the road has been..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4530222)

JL

Jonathan L.

President

> "Hard solve billing issues."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4447027)

Steven W.

Senior Engineer

> "Month to Month contracting was a huge selling point although once you start using both Unite and the other Intermedia..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4045672)

CH

Catie H.

Front Office

> "I can't make sense of that on the admin section of Unite."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023655)

RE

Robert E.

President

> "Our team is being proactive and responding to customer needs directly vs. email exchanges and voicemail jail. "

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3801317)

VB

Vincent B.

CFO

> "Installation was an issue during the first deployment."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3793164)

NH

Nat H.

VP

> "It’s been great. When there are glitches or problems they are responsive and clearly identify what happened and what they..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3978888)

BA

Barbara A.

Controller

> "I would like to unsubscribe from the emails"

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3826894)

RE

Robert E.

President

> "The ATS/ATC team has improved internal and external communications using the features offered by Elevate. "

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3801317)

SJ

Stephanie J.

Admin. Staff

> "We will not go back to Verizon phone system"

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3814650)

SS

Scott S.

IT Manager

> "We are able to rollout a company-wide policy of no personal cell phone use for business purposes."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666)

VP

Vilma P.

owner

> "I find it difficult setting up greetings etc."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443166)

EH

Elizabeth H.

Customer Service Agent

> "I appreciate the ability to use this system with an office phone, computer or with my cell phone."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4544160)

TC

Terry C.

President / Owner

> "Their website is very complicated to work with"

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3778024)

JS

Jewell S.

Mental Health Counselor

> "The Intermedia Anytime meeting platform is easy to use and you are able to request for help if you are running into any..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3801687)

KG

Keith G.

Document Control Manager

> "Initially trying to find the correct menus to add a phone number to the new employee was a little difficult."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___2825793)

JA

Jessalyn A.

Technical Support Manager

> "It helps us answer call when we are not in the offce."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3811148)

RA

Roger A.

CEO Proprietor

> "I really can't think of anything I don't like about the service."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4635787)

[View Reviews](https://www.capterra.com/p/181373/Unite/reviews/)

## User interface

4.18 (562)

[Intermedia Unite](https://www.capterra.com/p/181373/Unite/)

4.72 (188)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Dialpad

Top features

34/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Queues
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Screening
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Reports
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Online Voice Transmission
-   Queue Management
-   Real-Time Analytics
-   Real-Time Monitoring
-   Reporting & Statistics
-   SIP Trunking
-   SMS Messaging
-   Third-Party Integrations
-   Unified Communications
-   Video Conferencing
-   Voice Mail
-   Voicemail Transcription

[See all features](https://www.capterra.com/p/190976/Dialpad-Sell/#features)

Intermedia Unite

27/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Queues
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Screening
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Reports
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Online Voice Transmission
-   Queue Management
-   Real-Time Analytics
-   Real-Time Monitoring
-   Reporting & Statistics
-   SIP Trunking
-   SMS Messaging
-   Third-Party Integrations
-   Unified Communications
-   Video Conferencing
-   Voice Mail
-   Voicemail Transcription

[See all features](https://www.capterra.com/p/181373/Unite/#features)

### Recognition

No recognitions have been awarded to Dialpad

No recognitions have been awarded to Intermedia Unite

### Deployment & support

Dialpad

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Intermedia Unite

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Dialpad

-   By Dialpad
-   Located in United States
-   Founded in 2011

Intermedia Unite

-   By Intermedia
-   Located in United States
-   Founded in 1991

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