Capterra Logo
Helping businesses choose better software since 1999

Intermedia Unite vs RingCentral Contact Center: Which is a better fit?

Updated on February 4th, 2025
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
What's your intended use case?
Summary
Key features rated by users
Features selected based on 2,702 reviews from VoIP users.
% Fit
Missing features
Not enough reviews
Feature ratings
Online Voice Transmission
5.0
Mobile Access
4.6
Reporting & Statistics
NA
Call Routing
4.6
Call Recording
4.8
% Fit
Not enough reviews
Feature ratings
Online Voice Transmission
4.8
Mobile Access
4.8
Reporting & Statistics
5.0
Call Routing
4.2
Call Recording
4.3
User satisfaction
4.7
User reviews184
Ease of use
4.6
Functionality
4.7
Value for money
4.7
Customer support
4.8
4.3
User reviews224
Ease of use
4.3
Functionality
4.3
Value for money
4.1
Customer support
4.2
Price starts from
Not provided by vendor
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Company of any size from 1-1000+ employees

Deliver a better customer service experience with RingCentral Contact Center. Meet customers on their preferred channel to provide immediate, helpful service at any time.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
video-c6203570-20f3-453d-704f-08d9cfde5739
Joshua S
Attorney
5.0

Josh: Hi, my name's Josh. I'm a lawyer and law firm partner at a firm I founded. I give RingCentral's app five out of five stars. For more reviews like this, click the link below. Prior to adoption of RingCentral, we had a couple of different solutions for our phone handling. That's one of the reasons we selected RingCentral. We had our main landline provider, which I believe at the time was AT&T, as well as a few different cell phone numbers and other portable numbers, then consolidating them was one of the big reasons we chose RingCentral. We chose RingCentral because it's an industry leader that everybody was very familiar with. When we polled our friends and colleagues, it received very high marks for ease of use, as well as the commonness of the setup. We really like using programs and applications that are industry standard so that we don't have a lot of training and onboarding issues. All things considered, despite our really variety based initial setup, we found onboarding to RingCentral to be pretty straightforward and pretty easy to use. Certainly, there's always challenges and bumps when adopting a technology and bringing your other technologies into the fold. But I found RingCentral to be very easy to set up and use in my small office.

How Capterra sources reviews
View all video reviews
User interface
No videos provided by vendor
242186 video thumbnail}
1 Video
181373
5 screenshots
242186
2 screenshots

Intermedia Unite

27/44
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Call Disposition
  • Call List Management
  • Call Queues
  • Call Reporting
  • Call Screening
  • Computer Telephony Integration
  • Customizable Reports
  • Queue Management
  • Real-Time Analytics
  • Real-Time Monitoring
  • Reporting & Statistics
  • SIP Trunking
  • Third-Party Integrations
  • Voicemail Transcription
  • Access Controls/Permissions
  • API
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call Conferencing
  • Caller ID
  • Call Monitoring
  • Call Recording
  • Call Routing
  • Call Tracking
  • Call Transfer
  • Chat/Messaging
  • Contact Database
  • Contact Management
  • CRM
  • Fax Management
  • Interaction Tracking
  • IVR
  • Live Chat
  • Mobile Access
  • Multi-Channel Communication
  • Online Voice Transmission
  • SMS Messaging
  • Unified Communications
  • Video Conferencing
  • Voice Mail
See All features
Hide VoIP Software Features -

RingCentral Contact Center

Top Features
35/44
Show VoIP Software Features +

Intermedia Unite

  • Best Value Unified Communications
    Software (2023)
Intermedia Unite
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
RingCentral Contact Center
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Intermedia Unite
  • By Intermedia
  • Located in United States
  • Founded in 1991
RingCentral Contact Center
  • By RingCentral
  • Located in United States
  • Founded in 1999
Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

Recommendations

Products similar to those you're currently comparing: