# Compare Intermedia Unite vs RingEX 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Intermedia Unite and RingEX based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/181373-242188/Unite-vs-RingCentral-MVP

---

# Intermedia Unite vs RingEX Features and Cost Comparison

Last updated March 25th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

Intermedia UniteRingEX2/4 selected

[Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[4.7 (188)](https://www.capterra.com/p/181373/Unite/reviews/)

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.2 (1,200)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

[## Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[4.7 (188)](https://www.capterra.com/p/181373/Unite/reviews/)

Starting Price

$27.99

Value-for-Money

4.7

Functionality

4.7

Ease of Use

4.6

Customer Service

4.8

Reviews Sentiment

Based on [188 reviews](#user-reviews)

Positive

178

Neutral

8

Negative

2

[## RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.2 (1,200)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

Starting Price

$30.00/month

Value-for-Money

4.1

Functionality

4.3

Ease of Use

4.2

Customer Service

4

Reviews Sentiment

Based on [1,200 reviews](#user-reviews)

Positive

976

Neutral

148

Negative

76

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What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 3,785 reviews from telephony software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

72%Fit

Not enough reviews

Feature ratings

VoIP Connection

4.7

VoIP

\--

Call Routing

4.6

Call Center Management

4.3

Call Recording

4.8

84%Fit

High performer

Feature ratings

VoIP Connection

4.6

VoIP

5.0

Call Routing

4.4

Call Center Management

4.5

Call Recording

4.6

User satisfaction

User satisfaction

4.7

User reviews[188](https://www.capterra.com/p/181373/Unite/reviews/)

Ease of use

4.6

Functionality

4.7

Value for money

4.7

Customer support

4.8

User satisfaction

4.2

User reviews[1,200](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

Ease of use

4.2

Functionality

4.3

Value for money

4.1

Customer support

4.0

Price starts from

Price starts from

$27.99Flat Rate, Not provided by vendor

-   Free version
-   Free trial

Price starts from

$30Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Company of any size from 1-1000+ employees

Best for

RingEX is a flexible cloud-based solution which is ideal for businesses of all sizes.

## User reviews

Pros & cons

BSaAPF

Brianna Stern and Alejando Pastrana F.

Associate Attorney

> "sensitive content hidden\] and Intermedia's customer service department is incredible!"

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7064757)

VR

Verified Reviewer

Operations

> "Intermedia Unite promises an all-in-one communications platform, but in practice it often feels clunky and overpriced."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7076392)

MB

Mark B.

Managing Partner

> "It's been a very good addition to our business and helps us operate much more efficiently and effectively, especially when..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___6208592)

VR

Verified Reviewer

Operations

> "The mobile app lags behind competitors and frequently has sync issues."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7076392)

BSaAPF

Brianna Stern and Alejando Pastrana F.

Associate Attorney

> "She is an incredible asset to intermedia!"

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7064757)

VR

Verified Reviewer

Operations

> "Customer support responses are slow and sometimes lack technical depth."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7076392)

BSaAPF

Brianna Stern and Alejando Pastrana F.

Associate Attorney

> "sensitive content hidden\] was patient, extremely helpful, and dedicated."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___7064757)

JO

Justin O.

Network Consultant and Engineer

> "Im not a big fan of their exchange services but it has been some time since i have used them and dont believe my..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___6004327)

SS

Scott S.

IT Manager

> "The tightly integrated desktop and smartphone apps, SMS texting from within the desktop app and voicemail to text email..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666)

NV

Nina V.

Manager

> "My preset features for the phone systems periodically not functioning, need to contact the customer care to restore it."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3778206)

SS

Scott S.

IT Manager

> "The new Unite apps take all of the conveniences of the cell phone and put them into one business app the represents the..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666)

LD

Larry D.

Executive Recruiter

> "Cannot delete SMS messages and everything not accessible from one portal."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3783700)

CM

Christian M.

Program Coordinator

> "I like that there is no minimum character count for each message and that you are able to answer calls either a mobile app..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4382240)

AK

Amy K.

Office Mananger

> "I think the system has become too large for our company we have decreased our size and the need for this software is not ..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4539663)

DD

Danielle D.

Practice Manager

> "I also like the Admin panel for accessing our account, there are many updates and features that can be done without having..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4499747)

SS

Scott S.

IT Manager

> "The contacts screen display of current call status is hard to see."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666)

RS

Robert S.

CIO

> "Able to communicate with employees and service providers with ease and reduced overall cost of telephony for the business..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443202)

KS

Keith S.

Lead IT Consultant

> "The onboarding has been difficult for the upgrade from 2.0 to the Unite platform. "

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3812128)

RG

Rachel G.

Office Manager

> "The integration is top-notch, as the only employee at a busy office, being able to monitor calls and voicemails from my..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3779957)

CH

Catie H.

Front Office

> "The administrative portion is a bit complicated for setting up the phone tree."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023655)

VR

Verified Reviewer

Country Profile Manager

> "The app and our in-office phones work great and we can depend on our calls, voicemails and faxes to come through; whereas..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3773112)

KS

Keith S.

Lead IT Consultant

> "Can't configure a basic console for certain users."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3812128)

JO

Justin O.

Network Consultant and Engineer

> "This is an all in one package that is not only easy to resell but reliable with versatile cost based on what you need!"

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___6004327)

JG

Joan G.

Broker/Owner

> "If internet goes down your service goes down as well."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443664)

BF

Barry F.

owner

> "I have reduced my phone expense considerably over AT&T (only option in my area), and less than other advertised options."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4378270)

Steven W.

Senior Engineer

> "Sometimes its hard to get the right person on the Support line but that's a problem with any service provider."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4045672)

RV

Rene V.

Operations Lead

> "Being able to unite our extensions to one localized number whether we are in office or on the road has really increased..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4357604)

RS

Robert S.

CIO

> "Messaging could be improved. But it is not a significant aspect of our or my clients business."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443202)

RL

Rodney L.

Director of IT

> "The fact that our users are able to take their number with them while working remotely or on the road has been..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4530222)

JL

Jonathan L.

President

> "Hard solve billing issues."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4447027)

Steven W.

Senior Engineer

> "Month to Month contracting was a huge selling point although once you start using both Unite and the other Intermedia..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4045672)

CH

Catie H.

Front Office

> "I can't make sense of that on the admin section of Unite."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023655)

RE

Robert E.

President

> "Our team is being proactive and responding to customer needs directly vs. email exchanges and voicemail jail. "

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3801317)

VB

Vincent B.

CFO

> "Installation was an issue during the first deployment."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3793164)

NH

Nat H.

VP

> "It’s been great. When there are glitches or problems they are responsive and clearly identify what happened and what they..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3978888)

BA

Barbara A.

Controller

> "I would like to unsubscribe from the emails"

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3826894)

RE

Robert E.

President

> "The ATS/ATC team has improved internal and external communications using the features offered by Elevate. "

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3801317)

SJ

Stephanie J.

Admin. Staff

> "We will not go back to Verizon phone system"

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3814650)

SS

Scott S.

IT Manager

> "We are able to rollout a company-wide policy of no personal cell phone use for business purposes."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4023666)

VP

Vilma P.

owner

> "I find it difficult setting up greetings etc."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4443166)

EH

Elizabeth H.

Customer Service Agent

> "I appreciate the ability to use this system with an office phone, computer or with my cell phone."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4544160)

TC

Terry C.

President / Owner

> "Their website is very complicated to work with"

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3778024)

JS

Jewell S.

Mental Health Counselor

> "The Intermedia Anytime meeting platform is easy to use and you are able to request for help if you are running into any..."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3801687)

KG

Keith G.

Document Control Manager

> "Initially trying to find the correct menus to add a phone number to the new employee was a little difficult."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___2825793)

JA

Jessalyn A.

Technical Support Manager

> "It helps us answer call when we are not in the offce."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___3811148)

RA

Roger A.

CEO Proprietor

> "I really can't think of anything I don't like about the service."

[See full review](https://www.capterra.com/p/181373/Unite/#Capterra___4635787)

[View Reviews](https://www.capterra.com/p/181373/Unite/reviews/)

AP

Albert P.

Administrator

> "The instant caller ID pop-ups allow us to proactively answer calls, especially from those we've been trying to reach, dramatically reducing..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6719585)

Marco C.

Pre Litigation Legal Assistant

> "Another problem is that the default number selected is sometimes the company's main number and not the user's own number, which makes interaction..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7066775)

MC

Milena C.

Office Manager

> "RingEX is simple to setup and they do offer multiple options for easy add ons that are both free or even some cheap options to help optimize your..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7045394)

JB

Jonathan B.

HR and Operations Analyst

> "Additionally, there were times when the call dropped randomly; however, this might of been to internet problems."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7035891)

LH

Lyla H.

Administrator

> "I love that it is an app that I have on my phone so I can call our customers straight from my cell phone."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7061612)

CE

Cameron E.

Chief Operations Officer

> "Sometimes the notifications settings can get messed up without any intervention."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6769854)

AS

Alex S.

Business Development Manager and Senior Marketing Strategist

> "The ability to create call trees for different departments of our organization has been a game changer in our response time for leads."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6500329)

MF

Meg F.

Owner

> "Way more expensive than initial quote with lots of additional fees, lots of issues with texting (including making all of our texting read only without..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#SoftwareAdvice___4955284)

LH

Lyla H.

Administrator

> "It alleviates the need to have office (Landline) phones."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7061612)

DJ

Daniel J.

Sales Development Rep

> "Doesnt have an available function to automate text messages"

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6712399)

AP

Albert P.

Administrator

> "This would allow us to easily reference customer agreements, particularly regarding costs, and prevent potential discrepancies or misunderstandings."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6719585)

LW

Lela W.

Paralegal

> "I don't like that you can't save text messages from and to clients to save in the file when we close a file."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4810756)

CS

Connor S.

Brokerage Operations Associate

> "RingEX is great for Ring Central customers to centralize all of the text, phone and video capabilities of your account."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6598246)

BP

Beth P.

Data Entry Manager

> "Some of the reporting for RingEX is lacking. "

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6642441)

LH

Lyla H.

Administrator

> "The app is easy to use and we are able to block spam calls with ease."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7061612)

AQ

Alexandra Q.

Operations Specialist

> "Because they take so long to push features through R&D, they sometimes don't have features available that are table-stakes for other providers."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4836701)

WB

Walter B.

Director of Sales

> "Aside from the functionality I like that you have the option to have an actual desktop phone, or softphone to use an app on a mobile device to stay..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5001095)

JM

Juan M.

Operations Supervisor

> "One of the things I'm not a fan of is that, despite being a stable platform, it has delays in connecting calls (they are not very common, but they do..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6039573)

JB

Jonathan B.

HR and Operations Analyst

> "The navigation part of RingEx is very compatible and easy to work through."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7035891)

TK

Taylor K.

People Ops Specialist

> "The deployment of RingCentral wasn't the best, BUT, my work is very complex so we had a lot of questions when we were setting things up that I don't..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5069451)

SB

Stephanie B.

Office Administration

> "It means when I'm working from home I am able to transfer calls to other employees who might also be working from home or I can forward the system to..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4897666)

VR

Verified Reviewer

Dispatcher

> "The price was a bit too high and you could only use the softphone per 2 persons, so literally not the whole team, eh."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4780646)

JG

Jennifer G.

Partner

> "It is an easy interface, makes getting calls anywhere easy, even abroad because the app allows me to receive calls if I am on wifi, and fills all our..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6198422)

TB

Thomas B.

IT/Technical Lead

> "A few days later they try calling my number 6 times in a row. When that didn't work they then called my boss to ask if he was the person to contact..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4815898)

RT

Ryan T.

Head Of Integrated Search And Data Performance

> "We we're able to use text authentication services, call clients, and keep our office going from any location in the world."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6023355)

JS

Joshua S.

Director of Information Systems

> "I am not a big fan of the mobile app functionality, and being IT that is a huge feature for me in a remote world"

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5092032)

BP

Beth P.

Data Entry Manager

> "It's nice to be able to fax, call, text and message all within one app."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6642441)

LO

Luke O.

Sales Dev Manager

> "Before, the app did not include HUD features which made it more difficult, but this has been addressed."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6035610)

HB

Holly B.

Business development representatives

> "Each day the routine gets easier."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7065817)

Selim D.

Inside Sales Specialist

> "Didn't have direct integration with Pipedrive CRM, so we needed to use API."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4728105)

JG

Justin G.

Paralegal

> "The digital fax is also very convenient when having to send large faxes."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6398480)

MF

Meg F.

Owner

> "Every time we call support we've been told a new story of what's going on with no consistency and no resolution to our issues since 4/7."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#SoftwareAdvice___4955284)

SW

Shannon W.

VP Operations

> "It is quite efficient and effective to have several key business services in one spot. "

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6616068)

Mario D.

General Manager

> "The icing on the cake was that after honouring the two-year contract with a platform that did not meet our needs and we were not using, the contract..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___3924154)

RT

Ryan T.

Head Of Integrated Search And Data Performance

> "We rarely experienced outages or issues and it allow us to maintain a local Canadian office phone number despite working 100% remotely. "

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6023355)

CD

Claire D.

Contract Administrator

> "Have heard that when people call it doesn't sound like a normal phone call, like music is playing or something."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5031821)

SN

Sussan N.

Psychiatric mental health nurse practitioner

> "The feature we fine most intriguing is the capacity for voicemail automation that captures our business name."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4900039)

JV

Jon V.

IT Service Delivery Manager

> "There are times where it can be difficult to work with the RingCentral sales team and support teams."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4943960)

Suzi L.

Project Manager

> "RingCentral MVP combines all of the fundamental requirements for effective communication into a single program that runs on your own computer."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4734969)

DA

Debora A.

VIRTUAL ASSISTANT - STAFFER

> "It's irritating especially when you are in the middle of a busy week and clients need to be contacted not only through a call."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4975010)

LO

Luke O.

Sales Dev Manager

> "The ease of use and ability for our sales team to be able to answer calls that are meant for our team during business hours, and have a simple and..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6035610)

CD

Claire D.

Contract Administrator

> "The number I was assigned also comes up on peoples phones as spam."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5031821)

EV

Erica V.

Office Manager and Executive Legal Assistant

> "Being a smaller firm, RingCentral gave us the opportunity to find a solution that was a better fit for our Clients, and expand the availability of..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5035067)

RC

Robert C.

Owner / Manager

> "The setup was a little rocky, was called one afternoon for setup in the middle of the work day , BUT worth the hassle."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4968667)

SC

Summer C.

Reservation Manager

> "This enhances communication & efficiency by bringing these platforms to our employees based in different countries."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6021005)

SV

Sebastian V.

IT Governance Manager

> "It's not as intuitive as some other solutions and it takes longer to complete some tasks."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6062427)

SN

Sussan N.

Psychiatric mental health nurse practitioner

> "I love that I'm able to get calls on multiple phones and can connect and disconnect from a call without any issues,"

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4900039)

TG

Tiffany G.

Director of Marketing

> "I struggle to listen to voicemails from my RC calls."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6037461)

HM

Haley M.

Admin & Data Assistant

> "Being able to pick up the central line when staff is available regardless of where they are located has been a total game changer for our teams."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4830155)

RS

Raj S.

President

> "hour to 1 hour hold time is not good for service."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6165117)

DL

Danielle L.

EHR Clinical Consultant

> "I also like that when I receive a call, I have the choice to answer via my mobile phone or computer since the application is on both. "

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6149678)

VR

Verified Reviewer

Support Coach

> "Sometimes it has issues like not logging calls, or the calls get "stuck" and I can't close out even once the calls are done."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___3503633)

JM

Juan M.

Operations Supervisor

> "In general Ring Central is a stable, reliable and flexible platform since it is cross-platform, in the last few days I have not had connection..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6039573)

RS

Raj S.

President

> "poor, Always had the issue of tying to get through to customer service and it was not a convenient experience."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6165117)

VR

Verified Reviewer

Account Executive

> "The computer application is easy to useI LOVE the mobile app; it allows me to keep in contact with my prospects/clients while I am on the goRegular..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5030822)

BB

Brian B.

GM

> "Customer service will drag you around until you accept to live with the issues."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#SoftwareAdvice___6135179)

JG

Jenna G.

Admin

> "I like ring central better then spectrum or At&T. Love that it connects to your mobile phone and can login and out of when needed."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6196672)

RS

Raj S.

President

> "getting through the customer service line for simple inquiries was impossible."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6165117)

AA

Adrianna A.

Manager

> "I love that i can have the app ring out to my parents and show my business number even though Im using my personal cell."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4991196)

TB

Thomas B.

IT/Technical Lead

> "The configuration backend is a bit wonky."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4815898)

Zafar A.

HSE Manager

> "When staying connected is a critical for a business, then this tool is a must have in your office, also it is a very helpful for travelers."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4774706)

TB

Thomas B.

IT/Technical Lead

> "It's disgusting I now have to write this every time I leave feedback to not get a followup call."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4815898)

KT

Krystal T.

Property Manager

> "I am totally in love with the fact that the app allows me to do so many things, send fax, text me residents and guest, call from the app using the..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___3835052)

VR

Verified Reviewer

Housing Specialist

> "Changing the settings doesn’t always improve the problems either."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6013134)

RD

Reema D.

Associate Director

> "You are able to take calls on both desktop and on a cell phone, so it mitigates the need for a business cell plan and transfers all call services..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4472905)

LM

Laura M.

Quality Assurance Analyst

> "Also, after I click on the link, the waiting time to show me the screen and the call window is longer than other apps I have used."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4212441)

JV

Jon V.

IT Service Delivery Manager

> "It provides us the flexibility to be out in the field and still receive calls from our clients."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4943960)

KS

Kubra S.

Designer

> "Sometimes it is hard to connect to the meetings."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6035366)

RW

Roody W.

Recruitment Manager

> "Using RingCentral is a breeze, whether I'm accessing it through the web or the application. And let me tell you, the search feature is leagues ahead..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4852755)

DA

Debora A.

VIRTUAL ASSISTANT - STAFFER

> "Sometimes messaging just stops without a warning."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4975010)

MF

Matt F.

Owner/Operator

> "I also love the feature that it transcribes all of our voicemails for easy access."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4781622)

CL

Cesar L.

Cyber Incident Response Analyst

> "The support sometimes was unresponsive and they lack expertise on some areas. And that they kind of have separate Call Center solution from the UC..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4592108)

AM

Aries M.

Customer Support

> "I like the instant messaging and file sharing feature that allows me to properly communicate with my customers especially when I'm doing some..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4511134)

VR

Verified Reviewer

Founder

> "Finally, and perhaps worst part, their customer support is extremely terrible. If you ever have to call them, expect to spend 6-10 minutes navigating..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#GetApp___4644351)

PC

Paloma C.

Accounting Associate

> "What I like the most about this software is that enables me to make international calls in a very affordable price and keep track of my communications..."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4582664)

JJ

Jennifer J.

LEAD REIMBURSEMENT

> "for the first few months there seemed to be issues with it freezing my cell phone occasionally so i would have to uninstall and reinstall."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4472740)

MH

Marcy H.

Operations Manager

> "Call quality is consistently clear, and I've experienced minimal disruptions, ensuring that crucial business communications remain uninterrupted."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6037517)

Adam F.

IT Infrastructure Analyst

> "RingCentral is feature rich but at times this can be detrimental as it can be difficult to find the option/setting your looking for."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4585716)

Heather B.

Senior Executive Assistant

> "It worked very well for what we needed: video conferencing, webinars, etc."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4835127)

SV

Sally V.

Sales

> "We cannot place calls, we can only receive them because their cost for international calls is too expensive."

[See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4299477)

[View Reviews](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

## User interface

[Intermedia Unite](https://www.capterra.com/p/181373/Unite/)

4.72 (188)

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)

4.24 (1,200)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

Intermedia Unite

23/37

-   Activity Dashboard
-   AI Copilot
-   Auto-Dialer
-   Automatic Call Distribution
-   Callback Scheduling
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Conferencing
-   CRM
-   Customizable Reports
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Monitoring
-   Multi-Channel Communication
-   Predictive Dialer
-   Real-Time Monitoring
-   Reporting/Analytics
-   SMS Messaging
-   Text to Speech
-   Third-Party Integrations
-   Video Conferencing
-   Voice Mail
-   VoIP
-   VoIP Connection

[See all features](https://www.capterra.com/p/181373/Unite/#features)

RingEX

Top features

27/37

-   Activity Dashboard
-   AI Copilot
-   Auto-Dialer
-   Automatic Call Distribution
-   Callback Scheduling
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Conferencing
-   CRM
-   Customizable Reports
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Monitoring
-   Multi-Channel Communication
-   Predictive Dialer
-   Real-Time Monitoring
-   Reporting/Analytics
-   SMS Messaging
-   Text to Speech
-   Third-Party Integrations
-   Video Conferencing
-   Voice Mail
-   VoIP
-   VoIP Connection

[See all features](https://www.capterra.com/p/242188/RingCentral-MVP/#features)

### Recognition

No recognitions have been awarded to Intermedia Unite

No recognitions have been awarded to RingEX

### Deployment & support

Intermedia Unite

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

RingEX

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Intermedia Unite

-   By Intermedia
-   Located in United States
-   Founded in 1991

RingEX

-   By RingCentral
-   Located in United States
-   Founded in 1999

## Popular Comparisons

[Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[4.72 (188)](https://www.capterra.com/p/181373/Unite/reviews/)

vs

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[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,200)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

vs

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4.3

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4.2

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[View full comparison](https://www.capterra.com/compare/168668-242188/Microsoft-Teams-vs-RingCentral-MVP)

[Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[4.72 (188)](https://www.capterra.com/p/181373/Unite/reviews/)

vs

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4.7

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4.6

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[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,200)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

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$30/month

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4.3

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4.5

4.2

Ease of Use

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[View full comparison](https://www.capterra.com/compare/144037-242188/Zoom-Video-Conferencing-vs-RingCentral-MVP)

[Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[4.72 (188)](https://www.capterra.com/p/181373/Unite/reviews/)

vs

[Microsoft Teams](https://www.capterra.com/p/168668/Microsoft-Teams/)[4.46 (10,931)](https://www.capterra.com/p/168668/Microsoft-Teams/reviews/)

$27.99

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4.7

Features

4.4

4.6

Ease of Use

4.4

[View full comparison](https://www.capterra.com/compare/168668-181373/Microsoft-Teams-vs-Unite)

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,200)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

vs

[Slack](https://www.capterra.com/p/135003/Slack/)[4.66 (24,035)](https://www.capterra.com/p/135003/Slack/reviews/)

$30/month

Price

$8.75/month

4.3

Features

4.6

4.2

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/135003-242188/Slack-vs-RingCentral-MVP)

[Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[4.72 (188)](https://www.capterra.com/p/181373/Unite/reviews/)

vs

[Zoom Workplace](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/)[4.64 (14,520)](https://www.capterra.com/p/144037/Zoom-Video-Conferencing/reviews/)

$27.99

Price

$14.99/month

4.7

Features

4.5

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/144037-181373/Zoom-Video-Conferencing-vs-Unite)

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,200)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

vs

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$30/month

Price

$7/month

4.3

Features

4.6

4.2

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/242188-247901/RingCentral-MVP-vs-Google-Workspace)

[Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[4.72 (188)](https://www.capterra.com/p/181373/Unite/reviews/)

vs

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$27.99

Price

Contact vendor for pricing

4.7

Features

4.6

4.6

Ease of Use

4.6

[View full comparison](https://www.capterra.com/compare/181373-218251/Unite-vs-Wildix)

[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,200)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

vs

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4.3

Features

4.6

4.2

Ease of Use

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[View full comparison](https://www.capterra.com/compare/169627-242188/RingOver-vs-RingCentral-MVP)

[Intermedia Unite](https://www.capterra.com/p/181373/Unite/)[4.72 (188)](https://www.capterra.com/p/181373/Unite/reviews/)

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4.7

4.6

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[RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,200)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/)

vs

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Price

Contact vendor for pricing

4.3

Features

4.5

4.2

Ease of Use

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