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Designed for any restaurant that cares about online reviews, operations/customer experience, and driving revenue through text marketing.
CX, HR, marketing, IT, and growth professionals or anyone who wants to know what their customers, employees, or prospects want, need, and expect.
We love how Ovation allows us to engage with customers while they are still in our restaurant. We have increased the number and quality of our reviews since implementing Ovation, by a lot.
Nothing to speak of at the moment. I need to work with the software a bit more before I can pass any negative judgment.
Our team has a better first-focus and our operations are better because we learn each day what makes our guests happy and what we need to improve. We are in a small town with lots of summer tourists.
We have occasionally run into problems getting push notifications if our mobile phones are not using the most up-to-date operting system.
We love the opportunity to communicate with less-than-satisfied guest in real time. Also, requesting reviews from happy guests has resulted in more than 600 reviews and a 4.8 star rating.
Fees can be a little high (charged per booking/transaction, regardless of transaction price).
We have so many happy customers that normally wouldn't take the time to write a positive review and this encourages them to take that step. Our positive reviews online have increased substantially.
Dumb reviews like buy more or not enough product.
I particularly like how Survey Monkey donates money to charity groups. I love the fact that a few minutes of my time can help generate funds for Rescue groups, children, and the environment.
I had to resend the entire survey again with "Name" as one of the required questions. Of course no one wanted to do it twice, so it failed miserably.
I like how user friendly and intuitive it is. It makes answering questions fun and engaging rather than mundane.
Can be a little too simple and sometimes when people get the survey link it does not work. That can mean some people miss out.
Its reporting capabilities and ease of use make it the best choice when looking to gather feedback and insights from your audience. It’s worth a shot to see if you enjoy it as much as I do.
It's structure is boring and most bothersome part is that it allows only few file formats.
We are very satisfied with the open rate of the survey that we are launching, it is the best that we have with any survey software.
The theme can seem boring and not add enough challenge or versatility for some which can lead to them becoming bored and not completing the surveys.
Aviel P.: I'm Aviel. My company is called AVIP Movies AV Productions LLC. We do movies, audio, video production services, and I'd like to give SurveyMonkey five stars from five. Five out of five stars. I tried out many actually, including some like Constant Contact, which include not only email kind of marketing, but the survey portion. I've also tried other ones. Their names don't really come right to my mind, but they offer similar things. But none of them have been as robust. One of the main reasons I chose SurveyMonkey today is because I just have used it so much in the past. Mostly I used it to answer also, but then I used it back in the past for my own surveys. And I just like the responsiveness of SurveyMonkey. The responsiveness is really great. How easy it is to use has been my favorite. And the fact that it's popular and it became more robust really made it better. It was easy to get started with. So easy. I could choose, or we could choose, because it wasn't always me, but we could choose pretty much any template, for example, and just add to it or subtract to it. Within a couple of minutes, you could have a simple survey done. And it has been so much fun to play with because it's easy to use. So that's really my answer. SurveyMonkey is a lot of fun to play with. And not only is it popular, but it's easy to use, and that's what makes it really, really great. I would say that SurveyMonkey, you should definitely just go to their website and it's really easy to navigate. Try the free trial, try one of their templates, because it's fast and quick. And I would just basically say, if you look at their website, it's very easy to use, like SurveyMonkey itself. It's intuitive and it has certain directions that it can point you to. It can point you to a case study or it can give you a survey based on what industry you work in, or it can just let you free-design a survey real easy. It's just a lot of fun to experience.
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Ovation
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Ovation
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