Capterra Logo
Helping businesses choose better software since 1999

Blazeo vs Alana: Which is a better fit?

Updated on July 12th, 2024
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Features in Live Chat
18
Best performer
31
  • Autoresponders
  • Canned Responses
  • Customizable Branding
8
31
  • Email Management
  • Surveys & Feedback
User satisfaction
4.8
User reviews14
Ease of use
4.6
Functionality
4.8
Value for money
4.8
Customer support
4.8
4.8
User reviews25
Ease of use
4.8
Functionality
4.6
Value for money
4.6
Customer support
4.7
Price starts from
Monthly subscription
Free version
Free trial
--
Monthly subscription
Free version
Free trial
Best for

The best fits are businesses that maintain steady monthly website traffic and use lead information to set appointments. We also partner with marketers who are interested in reselling white label chat.

Hi, I'm Alana, a proprietary artificial intelligence built for customer service, marketing and sales. I was born to improve the relationship between brands and customers.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
181555
4 screenshots
215759
1 screenshot
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
API
388
Important

Blazeo

Top Features
18/31
  • Collaboration Tools
  • Contact Management
  • Document Storage
  • Email Management
  • File Sharing
  • Interaction Tracking
  • Offline Form
  • Real-Time Analytics
  • Real-Time Notifications
  • Screen Sharing
  • Search/Filter
  • Support Ticket Management
  • Surveys & Feedback
  • Activity Dashboard
  • API
  • Autoresponders
  • Canned Responses
  • Chat/Messaging
  • CRM
  • Customizable Branding
  • Geotargeting
  • Mobile Access
  • Multi-Channel Communication
  • Proactive Chat
  • Real-time Consumer-facing Chat
  • Real-Time Monitoring
  • Reporting/Analytics
  • Single Sign On
  • Third-Party Integrations
  • Transcripts/Chat History
  • Transfers/Routing
See All features
Hide Live Chat Software Features -

Alana

8/31
Show Live Chat Software Features +

Blazeo

--

Alana

--

Blazeo
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Alana
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Blazeo
  • By Blazeo
  • Located in United States
  • Founded in 2008
Alana
  • By Alana AI
  • Located in United Kingdom
Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

Recommendations

Products similar to those you're currently comparing: