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CloudTalk vs Rinkel: Which is a better fit?

Updated on May 24th, 2024
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 3,238 reviews from Telephony users.
% Fit
Not enough reviews
Feature ratings
VoIP
--
VoIP Connection
3.5
Call Routing
3.9
Call Center Management
4.0
Call Recording
4.2
% Fit
Missing features
Not enough reviews
Feature ratings
VoIP
NA
VoIP Connection
NA
Call Routing
4.5
Call Center Management
NA
Call Recording
4.5
User satisfaction
4.4
User reviews263
Ease of use
4.5
Functionality
4.3
Value for money
4.2
Customer support
4.3
4.7
User reviews38
Ease of use
4.8
Functionality
4.7
Value for money
4.7
Customer support
4.8
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

CloudTalk is the perfect phone system for mid-sized companies looking to grow. Typically, it's used in sales for outbound calls and in customer service for inbound calls.

Entrepreneurs and SMEs looking for a user-friendly, cost-effective solution to their telephone system. This tool is specially useful if your team works remotely.

User reviews
pros & cons
1 / 4
View Reviews
Not enough reviews
View Reviews
Video reviews
Albert S
marketing manager
5.0

Speaker 1: My name is Albert. I am marketing manager and give a rating, a five star rating of iTalk. And if you want to see more reviews, click below. Before we use the German voice over IP system, but we have been not happy with it because we could not see our missed calls and lost a lot of leads, therefore we switch to CloudTalk, and now see every missed call and can follow-ups this lead. So reasons mainly have been since to see the missed calls. And I was impressed from the beginning about the service and service quality which I received from employees and support from CloudTalk. It was actually extremely easy, I managed in less than one working day to implement the system. I will recommend to try the trial period, which is offered from a CloudTalk because it's free if I remember for 14 days and everybody should try this trial version and convince himself.

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User interface
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1 Video
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1 Video
182004
5 screenshots
10002966
5 screenshots

CloudTalk

Top Features
21/35
  • Activity Dashboard
  • Call Disposition
  • Call List Management
  • Chat/Messaging
  • Conferencing
  • Customizable Reports
  • Live Chat
  • Predictive Dialer
  • Real-Time Monitoring
  • SMS Messaging
  • Text to Speech
  • Video Conferencing
  • VoIP
  • VoIP Connection
  • Auto-Dialer
  • Automatic Call Distribution
  • Callback Scheduling
  • Call Center Management
  • Caller ID
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Computer Telephony Integration
  • CRM
  • Interaction Tracking
  • IVR
  • Monitoring
  • Multi-Channel Communication
  • Reporting/Analytics
  • Third-Party Integrations
  • Voice Mail
See All features
Hide Telephony Software Features -

Rinkel

20/35
Show Telephony Software Features +
CloudTalk
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Rinkel
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
CloudTalk
  • By CloudTalk
  • Located in Slovakia
  • Founded in 2016
Rinkel
  • By Rinkel
  • Located in Spain
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