--- title: "Compare CloudTalk vs Aircall 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare CloudTalk and Aircall based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/182004-184709/CloudTalk-vs-Aircall" page_type: "comparison" language: "en" --- # CloudTalk vs Aircall Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: CloudTalkAircall2/4 selected [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) [Aircall](https://www.capterra.com/p/184709/Aircall/)[4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) [## CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting Price $19.00/month Value-for-Money 4.2 Functionality 4.3 Ease of Use 4.5 Customer Service 4.3 Reviews Sentiment Based on [271 reviews](#user-reviews) Positive 239 Neutral 9 Negative 23 [## Aircall](https://www.capterra.com/p/184709/Aircall/)[4.2 (466)](https://www.capterra.com/p/184709/Aircall/reviews/) Starting Price $40.00/month Value-for-Money 3.9 Functionality 4.1 Ease of Use 4.4 Customer Service 4.1 Reviews Sentiment Based on [466 reviews](#user-reviews) Positive 386 Neutral 42 Negative 38 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,826 reviews from call center software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 79%Fit High performer Feature ratings Call Center Management 4.1 Dashboard 3.7 Call Recording 4.2 Call Logging 4.6 Activity Tracking 5.0 82%Fit Not enough reviews Feature ratings Call Center Management 4.2 Dashboard 5.0 Call Recording 4.4 Call Logging 4.5 Activity Tracking 4.5 User satisfaction User satisfaction 4.4 User reviews[271](https://www.capterra.com/p/182004/CloudTalk/reviews/) Ease of use 4.5 Functionality 4.3 Value for money 4.2 Customer support 4.3 User satisfaction 4.2 User reviews[466](https://www.capterra.com/p/184709/Aircall/reviews/) Ease of use 4.4 Functionality 4.1 Value for money 3.9 Customer support 4.1 Price starts from Price starts from $19Per User, Per Month - Free version - Free trial Price starts from $40Flat Rate, Per Month - Free version - Free trial Best for Best for CloudTalk is the perfect business phone system for small and mid-sized companies focused on sales and customer service, aiming to deliver an excellent customer experience to their clients. Best for Small to midsize businesses in healthcare, SaaS, professional services, financial services, and marketing agencies. ## User reviews Pros & cons DV Dhanesh V. Team lead > "Genuine and integrations are good" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___7062481) AS Andres S. Recruitment Manager > "Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4604853) Nishant B. BDM > "CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6868922) AS Anna S. Lead Gen Specialist > "The icon beside the phone number is not that functional and most of the time when numbers are being copy/paste..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3221157) CV Chandu V. Sales manager > "Its easy to use and configure, user-friendly and docent take much to make a new team mate learn ," [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6802905) ZB Ziya B. Advanced Systems Engineer > "The pricing may be costly for small businesses." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207) FD Faye D. sales representative > "never had any issues, great for listening back to calls" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6700581) VR Verified Reviewer General Manager > "The call quality was poor and they overcharged us and will not refund after cancellation so buyer beware before..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#GetApp___3287308) EA Enrico A. Customer Service Manager > "It comes with amazing VoIP features and also makes call tracking easy" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6168528) AC Andres C. Marketing Specialist > "Managing voicemails can be a bit tricky, and their computer client misses calls if your computer sleeps." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3102332) ZB Ziya B. Advanced Systems Engineer > "Access to customer information within the platform has streamlined workflows, and the call quality is..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207) Anthony A. General Manager > "Dropped calls created an extra administrative burden for us to call back for our customers to try and call us..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3290036) CV Chandu V. Sales manager > "good with calls reports" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6802905) NA Nicolae A. owner > "I asked them if they can let me try it for few days, considering that I still have free trial perioad. And..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3254007) ZB Ziya B. Advanced Systems Engineer > "It has revolutionized our communication processes, enhancing efficiency and customer interactions." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207) BJ Bianca J. Business Owner > "Credit runs out much more quickly when you pay for a plan that it does in the trial version." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768) AA Araceli A. Customer Service Representative > "It is perfect to call, leaving a trustful record of calls and follow-up cases; it is possible to connect to..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3237711) BJ Bianca J. Business Owner > "There's no clear itemised call charge list, when I asked for one they never got back to me." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768) FK Filip K. Marketing Specialist > "It's simple and intuitive, providing everything we need and want at a much lower price than any of the..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4351880) AA Araceli A. Customer Service Representative > "In the beginning, it could be challenging to configure the software; you will have to request a support call." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3237711) VR Verified Reviewer Head of Marketing > "It is a great tool to connect with customers around the world, in our case usually free of charge." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4565606) VR Verified Reviewer General Manager > "We tried for a month, were charged and paid for 13 months then told "tough shit" read the terms of service, no..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#GetApp___3287308) ZB Ziya B. Advanced Systems Engineer > "CloudTalk stands out as an efficient and reliable communication solution." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207) PD Philipp D. Director > "Outbound calls are expensive in our region (though this is typical for all products on the market)" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3283052) FL Frederico L. Head of the Customer Service > "The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation...." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2511295) PD Philipp D. Director > "Mobile app functionality is a bit outdated" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3283052) AI Adriana I. Website Manager > "All you need in one tool for a great price." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4387890) BJ Bianca J. Business Owner > "Misleading price guides, everything is US dollars but they don't clearly state that." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768) CC Claudia C. Chief Customer Officer > "It is easy to set and use and the team benefits from performance optimization,productivity, process automation,..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3323405) RS Rudy S. Territory Account Manager > "Sometimes it would give us an error or say things like call not connected." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3492687) AR Ali R. Director > "Support was fantastic and call quality decent" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3931578) Anthony A. General Manager > "Call connection lag time was unacceptable." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3290036) ZF Zane F. Project Manager > "I like that CloudTalk is available on desktop and on mobile." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3276501) NR Nicole R. Owner > "Let me repeat that...we couldn't give them more money without contacting them - no easy "upgrade" button that..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) JS Jordan S. CTO,Co-Founder > "The tool is really really easy to use and the call notification for inbound calls worked really well!" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3588819) CC Ciaran C. CEO > "Cloudtalk started ok for us - sadly the system was not the easiest to use for some team members and the app was..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#SoftwareAdvice___2987768) VR Verified Reviewer Digital Marketing Director > "Perfect integration with HubSpot so we are able to keep track of all the calls and engagement." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2848515) BJ Bianca J. Business Owner > "I've tried repeatedly to get this information but to no avail." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768) BM Ben M. Customer Success Manager > "Overall it was easy to transition into Cloudtalk and adjust our current work set up to it" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3276494) TE Tessa E. Program Development Manager > "Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2478083) AR Adam R. CEO > "The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2955448) Béla B. Customer Experience Manager > "The only negative I can mention is that we have been unable to install the CloudTalk client app from the..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2484378) TD Trevor D. Receptionist > "one pro that I like is that I can contact one of my employees by using cloud talk before transferring a call to..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2477259) CM Chris M. DIRECTOR > "Lag on calls, but this is a problem across the board with most VOIP software." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3022246) TH Telmo H. Account Manager > "Customer support helped us a lot in getting a German mobile number, which was quite hard to get with the..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3041287) GG Georgi G. Director > "The mobile apps seem to be outdated and problematic, compared with the web interface." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2905915) ER Esat R. Wealth Manager > "Call monitor helps the most for us training our calls and being able to listen to each other." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2474941) NR Nicole R. Owner > "Purchasing and onboarding are the worst. Once we purchased a plan, there was no way to upgrade without..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) AT Alan T. Service Director > "Ease of use, quick and simple integration and great call quality." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3274516) NR Nicole R. Owner > "Also, odd things happen like we uploaded all new sound files and they didn't "take"." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) RS Rudy S. Territory Account Manager > "Their support is amazing and their support staff as well." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3492687) TH Telmo H. Account Manager > "The App is quite basic and has a lot of bugs, would love to see it updated." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3041287) CC Ciaran C. CEO > "The call recording & integration into our CRM was a really nice feature for us" [See full review](https://www.capterra.com/p/182004/CloudTalk/#SoftwareAdvice___2987768) KA Kevin A. Marketing > "Their mobile app does not work." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2727581) CH Charif H. ceo > "Using the service mainly to acquire a virtual number for my business, the service is good," [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3035372) NR Nicole R. Owner > "Turns out they had a database issue, so we had to reupload them." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) GG Georgi G. Director > "Smooth integration with custom REST API." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2905915) OK Olivia K. Account Manager > "They hide their features behind paywalls." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3068910) CC Claudia C. Chief Customer Officer > "The support during the trial is really good." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3323405) NR Nicole R. Owner > "It took 24 hours to resolve this due to the time difference." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) RS Rudy S. Territory Account Manager > "Also updating is very easy and fast." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3492687) CC Ciaran C. CEO > "Finally when we left the awful refund policy - zero refund." [See full review](https://www.capterra.com/p/182004/CloudTalk/#SoftwareAdvice___2987768) AT Alan T. Service Director > "Couldtalk itself is great - intuitive user interface, easy to use, great call quality - try it yourself, you..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3274516) JO John O. Operations Manager > "Customer Service inefficiency to resolve an issue." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2923160) CC Claudia C. Chief Customer Officer > "The support is very good." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3323405) AA Araceli A. Customer Service Representative > "In the beginning, it could be challenging to configure the software; you will have to request a support call." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3237711) [View Reviews](https://www.capterra.com/p/182004/CloudTalk/reviews/) LS Louis S. CTO > "It has allowed our team to move away from outdated phone systems and adopt a modern, flexible, cloud-based solution that fits..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7155169) Peter W. CEO > "We ended up paying for unused plan capacity (5 users, international calling bundle) for roughly a year without any proactive..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7188622) Peter W. CEO > "Call quality and day-to-day functionality were reliable, and outbound calling through the platform helped us close real..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7188622) Aleah H. OSS > "At the same time, the reliability issues and missed notifications have made it harder to trust fully, and the navigation has..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7181610) BM Beatriz M. Customer Support Specialist > "It was an easy move for my employer to make and the workspace to see calls received by agents, assigned calls to you, and..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7186580) VR Verified Reviewer Customer Experience Supervisor > "Sometimes the call quality can be a bit off, but they let you rank each call based on quality and specific issues you may have..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7008335) Aleah H. OSS > "I really appreciate the privacy it gives me by masking my personal phone number, and that is one of the biggest reasons I..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7181610) SS Sophie S. Operations Manager > "Their mobile app also has some disadvantages, e.g. not having the option to make call tagging compulsory, which can be..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6534726) TP Travis P. IT Manager > "The new Smartflow IVR editor simplifies complex call systems and allows users to set rules for call flows during specific..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6731032) BM Brian M. Founder > "Pipedrive integration not as advertised." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7127752) JM Joseph M. Customer Concierge > "Call features are also very reliable especially when switching multiple phone numbers. Whenever issues arise, getting client..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) Hillel G. Director of Implementation > "Aircall seems very nice upfront, but the actual app itself is lacking in a lot of areas that feel sloppy on the development..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7008826) CB Christoph B. COO > "Satisfied with the current solution - especially around the stable performance and the quality management functionalities (to..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7099129) Aleah H. OSS > "It also has not been the easiest app to navigate, so the overall experience can feel more frustrating than it should." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7181610) VR Verified Reviewer Customer Experience Supervisor > "Great call management tool, good audio and troubleshooting support, also has an excellent background noise cancelling feature" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7008335) Eric N. BDR > "Not at all useful when it came to time spent trying to fix data errors and then when it stopped working entirely." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7062575) MS Marvin S. Lead product development > "It integrated easily into our existing workflow and allows easy management of call cascading and forwarding." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7026967) SS Sophie S. Operations Manager > "The service is quite expensive, and you will be charged additional add-ons for further in-depth analytics." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6534726) MS Marvin S. Lead product development > "We were also easily able to integrate some api calls from our proprietary software to start and read calls." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7026967) Simon F. Arborist > "Sometimes call quality is poor if my connection is not perfect." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6645936) BM Beatriz M. Customer Support Specialist > "You can also listen to calls other agents had this was very useful to clear up any misunderstandings or misinformation by..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7186580) YG Yoni G. Director of Customer Success > "Seems like its just not a thing at aircall - also no email reminders that the renewal is coming up - really overall just..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6615329) BM Brian M. Founder > "Price was cheaper than my previous provider so I took a chance on migrating after we had some staff downsized." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7127752) FQ Facundo Q. Chief Executive Officer > "Churning costs an absurd amount of money." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7064160) Eric N. BDR > "I could power through 100 calls a lot faster than when I used my CRM native calling." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7062575) HW Hagard W. Director > "worst part of it, we told the account manager that we will try one month first, if good, we will upgrade to pay annually with..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6214503) JM Joseph M. Customer Concierge > "Authentication and login is is very secured only the user can use their credentials." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) AQ Anthony Q. Customer Support Specialist > "I was constantly having issues with using Aircall." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6726627) JM Joseph M. Customer Concierge > "Easy to make outbound and inbound and outbound calls due to the user-friendly interface." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) FQ Facundo Q. Chief Executive Officer > "Terrible service." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7064160) HW Hagard W. Director > "The reason we signup with aircall is that they offer unlimited local to local call minutes with one flat fee, which also..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6214503) AN Andrew N. Manager > "Not to mention the steep price tag." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6771227) MD Melanie D. Regional Director > "Our clients have definitely appreciated having direct access to our team and we don't have to provide personal phone numbers." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6781053) EL Elliot L. General Manager > "I have found the Aircall integration with Intercom quite finicky to use on Chrome in the past." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6015169) SS Sophie S. Operations Manager > "Overall, Aircall is a great tool which is perfect for larger businesses or ones with multiple teams and departments." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6534726) Aman K. Researcher > "I might experience occasional call quality issues, limited customization options for call center settings, and occasional..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4604911) AM Aleksandra M. Customer Success Manager > "It was mostly pleasant, as the sound was crisp, there was an app, and I was able to use it easily even tho I didnt have any..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6554466) SP Simon P. Owner Director > "Horrible Communication for a premium price" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6738111) AP Alex P. Course Advisor > "Particularly useful when using click to dial and VOIP dialling." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6776724) JAZ John Anthony Z. Customer Care > "What I didn't like about the Aircall was their login system." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6104322) YG Yoel G. Sales Manager > "The platform is intuitive, easy to set up, and integrates well with CRMs like Salesforce and HubSpot." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6799402) TM Tarique M. Hiring Associate > "I deal with different Clients, and the tool has no option to sort the text as it does on calls" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4410736) VR Verified Reviewer Owner > "I love the integration with Aircall and Hubspot to constantly communicate and report on my calls is the key thing for our..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___5076866) AG Alex G. CEO > "Been trying to get a hold of them for 2 weeks since they disconnected a primary business line we purchased through them and no..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4772840) JM Joseph M. Customer Concierge > "All features needed are readily available." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) HW Hagard W. Director > "we emailed them several times on this issue, but they chose not to reply us." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6214503) VR Verified Reviewer Care Advocate (Inside Sales) > "It integrates with our existing tech stack and helps sync info between Front and Salesforce." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___5062298) VR Verified Reviewer Care Advocate (Inside Sales) > "Wildly inconsistent connectivity." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___5062298) RM Remco M. RevOps Specialist > "Ease of integrating with systems such as HubSpot and Salesforce." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6731537) JS Jessica S. Customer Experience Manager > "From a reporting perspective it lags." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___5067954) LH Lucien H. VP of GTM > "The ability for our team to use Aircall within Hubspot is incredibly valuable and an absolute must for any team that wants to..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6298066) FB FRANCOIS B. Digital project > "Some software bugs" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6211933) SE Sean E. Client Services Manager > "Integrates well with other software." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6785369) QU Quentin U. AE > "The pricing has gone crazy, they used to be affordable, or at least on par with other software and out of the blue, they..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4477986) AQ Anthony Q. Customer Support Specialist > "The Aircall user interface was very simple and pleasing to look at." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6726627) Ram V. Senior Account Executive > "Prospects have complained that they see a local number from a different country when we make calls to them." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3915074) LnW Laurène W. Head of Customer Success > "We started using it with a 3-person team and still plan on using it for 30+ people. Both our Sales and Customer Success teams..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4582966) TM Tarique M. Hiring Associate > "The message section is not at all helpful in sorting the text." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4410736) JM Joseph M. Customer Concierge > "It is also very easy to use." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) TB Thoma B. Manager > "The only other downside is that if you are making a text to a customer and a phone call comes in, it erases your message and..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3503647) VR Verified Reviewer Software Engineer > "Its features like creating toll-free numbers, introducing voicemail (that helped me create automated greetings, and take..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4548369) CC Caitlin C. Marketing > "Unlike Aircall, where we had to submit a ticket for every single call that had an issue, and the response we got everytime was..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3133506) JM Joseph M. Customer Concierge > "Aircall is very easy to use and is very user friendly." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) AB Amaryllis B. Enrollment Team Lead > "The first week we had the service there was an outage that took around 3-4 hrs to get resolved." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4758906) VE Victor E. Operations core > "This software tool is highly accurate and user-friendly." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7053753) LAC Luis Adel C. Project Manager > "They tried to force us to pay a forced year of the product, even though we never signed for this." [See full review](https://www.capterra.com/p/184709/Aircall/#SoftwareAdvice___4125101) Heather T. online store owner > "so if you're a remote employee its perfect It .Includes" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6818792) KC Kassandra C. Administrative Officer > "There are still glitches with the mobile app." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4563707) Aman K. Researcher > "Its advanced call center features and integration with other business tools are frequently mentioned as strengths. While some..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4604911) HW Hagard W. Director > "Very disappointed with their services, will NEVER use again" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6214503) VP Victoria P. Business partner > "The user-friendly interface and seamless call routing have made a noticeable impact on our productivity." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6096337) Sergi M. Techinal Program Manager > "Is a bit expensive if you compare to a normal phone network" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4608849) SL Shannon L. Customer Operations Manager > "The analytics dashboard is great, has a lot of insights and really helps us as a company hone in on certain problem areas to..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4573785) DB Daniel B. CEO > "If you want to switch to a different provider, they will make you go through hell." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4744699) Aman K. Researcher > "In general, Aircall is viewed as a dependable and efficient phone system that can assist businesses in enhancing their..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4604911) Vince D. Owner > "Everything, especially their billing and customer service." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4744922) SP Simon P. Owner Director > "Good phone system and set up is easy but thats where it stops" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6738111) MF Michael F. CRM > "We got aircall to be an upgrade on our previous system with better integration to our CRM, clearly that was a huge mistake as..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3296631) Aman K. Researcher > "Furthermore, I find the integration with popular business tools like Salesforce, Hubspot, and Slack to be highly useful in..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4604911) CC Caitlin C. Marketing > "There would be at least a 2 second delay in calls, the lag was atrocious. Whenever we took this issue up with Aircall it was..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3133506) AQ Anthony Q. Customer Support Specialist > "The Aircall user interface was very simple and pleasing to look at." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6726627) Aleah H. OSS > "At the same time, the reliability issues and missed notifications have made it harder to trust fully, and the navigation has..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7181610) OP Oliver P. Teamlead > "better Accessibility (first level support)" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3204010) Aleah H. OSS > "It also has not been the easiest app to navigate, so the overall experience can feel more frustrating than it should." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7181610) MMnM Mario Martín M. Banking - Treasury & Capital Market. Team Leader > "Easy to navigate thanks to everything being clearly labeled." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3447300) BM Brian M. Founder > "Pipedrive integration not as advertised." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7127752) ES Eden S. Head of Administration > "Great visibility throughout the application, so easy to navigate." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3203582) EL Elliot L. General Manager > "I have found the Aircall integration with Intercom quite finicky to use on Chrome in the past." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6015169) MS Marvin S. Lead product development > "It integrated easily into our existing workflow and allows easy management of call cascading and forwarding." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7026967) MF Michael F. CRM > "We got aircall to be an upgrade on our previous system with better integration to our CRM, clearly that was a huge mistake as..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___3296631) MS Marvin S. Lead product development > "We were also easily able to integrate some api calls from our proprietary software to start and read calls." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7026967) CG Caio G. Customer Support Specialist > "I'm not too fond of the Zendesk integration." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___2827097) JM Joseph M. Customer Concierge > "Authentication and login is is very secured only the user can use their credentials." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) VR Verified Reviewer Customer Service Representative > "Almost too simple... although easy to use right out of the proverbial box the software at times seemed a little elementary and..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___2903668) YG Yoel G. Sales Manager > "The platform is intuitive, easy to set up, and integrates well with CRMs like Salesforce and HubSpot." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6799402) YG Yoni G. Director of Customer Success > "Seems like its just not a thing at aircall - also no email reminders that the renewal is coming up - really overall just..." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6615329) JM Joseph M. Customer Concierge > "It is also very easy to use." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) FQ Facundo Q. Chief Executive Officer > "Terrible service." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7064160) JM Joseph M. Customer Concierge > "Aircall is very easy to use and is very user friendly." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7014838) AB Amaryllis B. Enrollment Team Lead > "The first week we had the service there was an outage that took around 3-4 hrs to get resolved." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___4758906) VE Victor E. Operations core > "This software tool is highly accurate and user-friendly." [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___7053753) HW Hagard W. Director > "Very disappointed with their services, will NEVER use again" [See full review](https://www.capterra.com/p/184709/Aircall/#Capterra___6214503) [View Reviews](https://www.capterra.com/p/184709/Aircall/reviews/) ## User interface [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) 4.42 (271) 4.21 (466) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Tracking 207 Important AI Copilot 150 Important AI Summarization 120 Important CloudTalk Top features 39/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/182004/CloudTalk/#features) Aircall 34/47 - Activity Tracking - AI Copilot - AI Summarization - Alerts/Escalation - API - Auto-Dialer - Automated Responses - Automatic Call Distribution - Blended Call Center - Callback Scheduling - Call Center Management - Caller ID - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tagging - Call Tracking - Call Transcription - Call Transfer - Call Whispering - Chatbot - Chat/Messaging - Computer Telephony Integration - Contact Management - CRM - Dashboard - Generative AI - Inbound Call Center - Interaction Tracking - IVR - Manual Dialer - Monitoring - Multi-Channel Communication - Outbound Call Center - Performance Management - Predictive Dialer - Progressive Dialer - Queue Management - Reporting/Analytics - Sentiment Analysis - Surveys & Feedback - Third-Party Integrations - Voice Mail - Voice Recognition [See all features](https://www.capterra.com/p/184709/Aircall/#features) ### Recognition CloudTalk is recognized as a top-rated tool in 3 Capterra Shortlist reports Aircall is recognized as a top-rated tool in 5 Capterra Shortlist reports ### Deployment & support CloudTalk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Aircall Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details CloudTalk - By CloudTalk - Located in Slovakia - Founded in 2016 Aircall - By Aircall - Located in United States - Founded in 2014 ## 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