# Compare CloudTalk vs VoIP.ms 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare CloudTalk and VoIP.ms based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/182004-203084/CloudTalk-vs-VoIP-ms

---

# CloudTalk vs VoIP.ms Features and Cost Comparison

Last updated June 3rd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

CloudTalkVoIP.ms2/4 selected

[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/)

[VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

[## CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/)

Starting Price

$19.00/month

Value-for-Money

4.2

Functionality

4.3

Ease of Use

4.5

Customer Service

4.3

Reviews Sentiment

Based on [268 reviews](#user-reviews)

Positive

237

Neutral

8

Negative

23

[## VoIP.ms](https://www.capterra.com/p/203084/VoIP-ms/)[4.8 (698)](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

Starting Price

$1.10/month

Value-for-Money

4.8

Functionality

4.7

Ease of Use

4.4

Customer Service

4.8

Reviews Sentiment

Based on [698 reviews](#user-reviews)

Positive

678

Neutral

14

Negative

6

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## Summary

* * *

Key features rated by users

Features selected based on 2,939 reviews from voip software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

74%Fit

Not enough reviews

Feature ratings

Mobile Access

2.5

Online Voice Transmission

3.0

Video Conferencing

5.0

API

5.0

Call Routing

3.7

\--%Fit

Missing features

Not enough reviews

Feature ratings

Mobile Access

NA

Online Voice Transmission

4.6

Video Conferencing

5.0

API

\--

Call Routing

4.7

User satisfaction

User satisfaction

4.4

User reviews[268](https://www.capterra.com/p/182004/CloudTalk/reviews/)

Ease of use

4.5

Functionality

4.3

Value for money

4.2

Customer support

4.3

User satisfaction

4.8

User reviews[698](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

Ease of use

4.4

Functionality

4.7

Value for money

4.8

Customer support

4.8

Price starts from

Price starts from

$19Per User, Per Month

-   Free version
-   Free trial

Price starts from

$1.10Other, Per Month

-   Free version
-   Free trial

Best for

Best for

CloudTalk is the perfect business phone system for small and mid-sized companies focused on sales and customer service, aiming to deliver an excellent customer experience to their clients.

Best for

Any business looking to simplify their communications. Any reseller looking for a fully customizable interface and any residential looking for a good, affordable, and reliable home phone service.

## User reviews

Pros & cons

DV

Dhanesh V.

Team lead

> "Genuine and integrations are good"

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___7062481)

AS

Andres S.

Recruitment Manager

> "Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4604853)

Nishant B.

BDM

> "CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6868922)

AS

Anna S.

Lead Gen Specialist

> "The icon beside the phone number is not that functional and most of the time when numbers are being copy/paste on..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3221157)

CV

Chandu V.

Sales manager

> "Its easy to use and configure, user-friendly and docent take much to make a new team mate learn ,"

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6802905)

ZB

Ziya B.

Advanced Systems Engineer

> "The pricing may be costly for small businesses."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207)

FD

Faye D.

sales representative

> "never had any issues, great for listening back to calls"

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6700581)

VR

Verified Reviewer

General Manager

> "The call quality was poor and they overcharged us and will not refund after cancellation so buyer beware before..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#GetApp___3287308)

EA

Enrico A.

Customer Service Manager

> "It comes with amazing VoIP features and also makes call tracking easy"

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6168528)

AC

Andres C.

Marketing Specialist

> "Managing voicemails can be a bit tricky, and their computer client misses calls if your computer sleeps."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3102332)

ZB

Ziya B.

Advanced Systems Engineer

> "Access to customer information within the platform has streamlined workflows, and the call quality is..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207)

Anthony A.

General Manager

> "Dropped calls created an extra administrative burden for us to call back for our customers to try and call us..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3290036)

CV

Chandu V.

Sales manager

> "good with calls reports"

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6802905)

CC

Ciaran C.

CEO

> "Cloudtalk started ok for us - sadly the system was not the easiest to use for some team members and the app was..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#SoftwareAdvice___2987768)

ZB

Ziya B.

Advanced Systems Engineer

> "It has revolutionized our communication processes, enhancing efficiency and customer interactions."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207)

NA

Nicolae A.

owner

> "I asked them if they can let me try it for few days, considering that I still have free trial perioad. And they..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3254007)

AA

Araceli A.

Customer Service Representative

> "It is perfect to call, leaving a trustful record of calls and follow-up cases; it is possible to connect to your..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3237711)

BJ

Bianca J.

Business Owner

> "Credit runs out much more quickly when you pay for a plan that it does in the trial version."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768)

FK

Filip K.

Marketing Specialist

> "It's simple and intuitive, providing everything we need and want at a much lower price than any of the..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4351880)

BJ

Bianca J.

Business Owner

> "There's no clear itemised call charge list, when I asked for one they never got back to me."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768)

VR

Verified Reviewer

Head of Marketing

> "It is a great tool to connect with customers around the world, in our case usually free of charge."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4565606)

CM

Chris M.

DIRECTOR

> "Lag on calls, but this is a problem across the board with most VOIP software."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3022246)

JS

Jordan S.

CTO,Co-Founder

> "The tool is really really easy to use and the call notification for inbound calls worked really well!"

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3588819)

GG

Georgi G.

Director

> "The mobile apps seem to be outdated and problematic, compared with the web interface."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2905915)

ZB

Ziya B.

Advanced Systems Engineer

> "CloudTalk stands out as an efficient and reliable communication solution."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207)

AA

Araceli A.

Customer Service Representative

> "In the beginning, it could be challenging to configure the software; you will have to request a support call."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3237711)

AR

Adam R.

CEO

> "The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully fleshed..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2955448)

VR

Verified Reviewer

General Manager

> "We tried for a month, were charged and paid for 13 months then told "tough shit" read the terms of service, no..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#GetApp___3287308)

TH

Telmo H.

Account Manager

> "Customer support helped us a lot in getting a German mobile number, which was quite hard to get with the..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3041287)

PD

Philipp D.

Director

> "Outbound calls are expensive in our region (though this is typical for all products on the market)"

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3283052)

FL

Frederico L.

Head of the Customer Service

> "The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation. As..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2511295)

PD

Philipp D.

Director

> "Mobile app functionality is a bit outdated"

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3283052)

CC

Ciaran C.

CEO

> "The call recording & integration into our CRM was a really nice feature for us"

[See full review](https://www.capterra.com/p/182004/CloudTalk/#SoftwareAdvice___2987768)

TH

Telmo H.

Account Manager

> "The App is quite basic and has a lot of bugs, would love to see it updated."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3041287)

CH

Charif H.

ceo

> "Using the service mainly to acquire a virtual number for my business, the service is good,"

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3035372)

BJ

Bianca J.

Business Owner

> "Misleading price guides, everything is US dollars but they don't clearly state that."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768)

AI

Adriana I.

Website Manager

> "All you need in one tool for a great price."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4387890)

RS

Rudy S.

Territory Account Manager

> "Sometimes it would give us an error or say things like call not connected."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3492687)

SF

Sophia F.

Head of Operations

> "We've been able to centralise all our phone systems - our company all work remotely (across 7 countries) so it..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2357289)

OK

Olivia K.

Account Manager

> "They hide their features behind paywalls."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3068910)

VS

Victor S.

Customer service developer

> "This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot"

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2360245)

CC

Ciaran C.

CEO

> "Finally when we left the awful refund policy - zero refund."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#SoftwareAdvice___2987768)

CC

Claudia C.

Chief Customer Officer

> "It is easy to set and use and the team benefits from performance optimization,productivity, process automation,..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3323405)

JO

John O.

Operations Manager

> "Customer Service inefficiency to resolve an issue."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2923160)

GG

Georgi G.

Director

> "Smooth integration with custom REST API."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2905915)

Anthony A.

General Manager

> "Call connection lag time was unacceptable."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3290036)

AR

Ali R.

Director

> "Support was fantastic and call quality decent"

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3931578)

NR

Nicole R.

Owner

> "Let me repeat that...we couldn't give them more money without contacting them - no easy "upgrade" button that is..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273)

IL

Iliana L.

Head of Operations

> "Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2355046)

BJ

Bianca J.

Business Owner

> "I've tried repeatedly to get this information but to no avail."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768)

ZF

Zane F.

Project Manager

> "I like that CloudTalk is available on desktop and on mobile."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3276501)

TE

Tessa E.

Program Development Manager

> "Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2478083)

AS

Albert S.

marketing manager

> "I like mostly the international set up with available number globally."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3021274)

Béla B.

Customer Experience Manager

> "The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2484378)

VR

Verified Reviewer

Digital Marketing Director

> "Perfect integration with HubSpot so we are able to keep track of all the calls and engagement."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2848515)

SK

Shaheryar K.

Chief Technical Officer

> "The integration features with CRM systems like Hubspot aren't perfect."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2367785)

IL

Iliana L.

Head of Operations

> "I like it because it gives you the idea of a real phone so you can do more things with one app. Plus, the..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2355046)

NR

Nicole R.

Owner

> "Purchasing and onboarding are the worst. Once we purchased a plan, there was no way to upgrade without contacting..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273)

BM

Ben M.

Customer Success Manager

> "Overall it was easy to transition into Cloudtalk and adjust our current work set up to it"

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3276494)

NR

Nicole R.

Owner

> "Also, odd things happen like we uploaded all new sound files and they didn't "take"."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273)

TD

Trevor D.

Receptionist

> "one pro that I like is that I can contact one of my employees by using cloud talk before transferring a call to..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2477259)

PK

Petros K.

Head of Client Services

> "When a user locks his PC system does not show him as unavailable."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2354927)

JP

Josephine P.

Product Manager

> "Very easy to set up the flow of how you want calls to be taken."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2932701)

SR

Sheri R.

Customer Service

> "Call quality is not the best, but the porting it the major issue."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2222938)

ER

Esat R.

Wealth Manager

> "Call monitor helps the most for us training our calls and being able to listen to each other."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2474941)

MG

Matyas G.

Operations manager

> "We had trouble finding and setting up the Android phone app in the Play store."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2367865)

NA

Nick A.

Business development manager

> "Customer and sales support's turnaround time is excellent and very responsive"

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2905970)

VS

Victor S.

Customer service developer

> "The customer service was sometimes slow to respond or did not have answers for my questions."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2360245)

AT

Alan T.

Service Director

> "Ease of use, quick and simple integration and great call quality."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3274516)

KA

Kevin A.

Marketing

> "Their mobile app does not work."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2727581)

RS

Rudy S.

Territory Account Manager

> "Their support is amazing and their support staff as well."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3492687)

NR

Nicole R.

Owner

> "Turns out they had a database issue, so we had to reupload them."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273)

VS

Victor S.

Customer service developer

> "We are able to better document our communication with customers in HubSpot. "

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2360245)

NR

Nicole R.

Owner

> "It took 24 hours to resolve this due to the time difference."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273)

Christina M.

Customer Service Representative

> "The reports and details of each call is the most important and helpful feature of this amazing tool."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2202990)

VR

Verified Reviewer

Managing Director

> "We have waited more than two months for them to port our number and they failed!"

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2388312)

[View Reviews](https://www.capterra.com/p/182004/CloudTalk/reviews/)

RZ

Roberto Z.

SEO

> "I also appreciate the flexibility it offers, allowing me to customize call routing and manage multiple numbers effortlessly. While the setup..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___6683131)

Caleb B.

Founder

> "Scaled up an outbound operation, one subaccount got flagged — fine, I get it, fraud systems exist for a reason."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___7148016)

JS

Jonathan S.

Principal

> "voip.ms overall: Great product line, very competitive pay-as-you-go pricing, incredible feature set, industry-leading customer support - fast..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___6818328)

RZ

Roberto Z.

SEO

> "here isn't much I disliked about VoIP.ms, but if I had to choose something, I would say that the initial setup requires some learning, especially..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___6683131)

JS

Jonathan S.

Principal

> "What I like most about the voip.ms softphone is that it's provided by voip.ms, with seamless access to multiple special voip.ms features."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___6818328)

JR

Jeff R.

Owner

> "Unresolved issues with SMS capabilities on main DID numbers"

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___6543845)

Caleb B.

Founder

> "Honestly one of the more developer-friendly carriers out there — that's the only reason I kept coming back."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___7148016)

DD

Dennis D.

Owner

> "Their documentation is often a bit lacking or out of date."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___6753780)

Dave W.

CEO

> "VoIP.ms was a near drop-in replacement for hosting things locally, I was able to port nearly all numbers (and a couple numbers that couldn't be..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990491)

BH

Billy H.

Student

> "I was disappointed to find the international numbers didn’t come with “local” call rates - I am a UK customer and would’ve liked to purchase a UK..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989563)

MY

Michael Y.

Mechanical Designer

> "VoIP.ms has considerably lowered my phone bill compared with other services, while offering a multitude of useful features to help optimize my..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989880)

KG

Karl G.

Director of Information Systems

> "This means you need to keep track of the last date you did this or the invoice may not reconcile with your card statement."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989169)

HF

Hunter F.

Proprietor

> "VoIP.ms gives you power tools and "just enough" customizable features to deploy unique solutions for your customers, but you don't have to learn the..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990387)

MB

Michael B.

Founder

> "did's and accounts don't appear to be standard menu options, therefore, I struggle with being able to choose anything under these menu options in..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989158)

Anthony W.

Owner

> "It is a relatively inexpensive backup system for outgoing calls as well as providing a custom number for specific phone users and clients"

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989345)

DZ

David Z.

CEO

> "Make this requirement known early in the process so people don't become frustrated when they think all the steps have been completed, but they can't..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989228)

Cameron D.

Digital Marketing Manager

> "The first thing that drew me to VoIP.ms was the customization and ability to not spend a ton of money on a phone system for myself or my business."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989060)

RP

Ryan P.

Owner

> "Third parties often have trouble sending SMS to VoIP.ms, or sometimes they outright block the use of VoIP services for SMS."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989279)

RT

Ryan T.

Head Of Integrated Search & Data Performance

> "VoIP.ms has some of the most human, helpful and solutions focused support staff in the VoIP space. While at first it can look daunting to setup -..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4991517)

EP

Elizabeth P.

VP

> "VOIP.ms is certainly not the most technical of providers - there's no coding or anything to do and most things are set with radio buttons."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4991958)

MD

Michael D.

President

> "VoIP.ms lets you set up a sophisticated phone system at a low cost with way more flexibility that you can get with other offerings."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990318)

RE

Ryk E.

CEO

> "We have had some difficulties in matching inbound services on end points with the right servers."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989971)

DV

Dave V.

IT Manager

> "As an added bonus, I've essentially stopped all junk phone calls with a mixture of a call routing rule and an IVR.You can basically do anything with..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989652)

MH

Marin H.

Owner

> "The website can be a bit confusing to navigate if you're only using a few features VoIP.ms offers."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989174)

RM

Rob M.

VP, Systems

> "Setup was quick and easy with instructions provided for most VoIP gateways, with many trunking locations to ensure low latency and jitter free..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990123)

BF

Brendan F.

Director of Business Development

> "The only thing I didn't like was when they had the DDOS attack and my phone lines were down and we did not have any alternative."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990000)

CR

Corey R.

Energy Manager

> "I switched from expensive big telephone company service and I get so many more features and capabilities for literally pennies on the dollar with..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989166)

DC

David C.

System Engineer

> "The only issue we had was due to a DOS attack on their DNS that left our lines unavailable."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989302)

David P.

Director

> "The advantages are the interconnect information, and loop back IVR test functions, feature codes."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990132)

PL

Peter L.

Chief cook & bottle washer

> "The SMS/MMS service can not receive messages from certain providers/numbers. "

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4991390)

RZ

Roberto Z.

SEO

> "What I liked most about VoIP.ms is its reliability and flexibility."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___6683131)

DC

David C.

President

> "I am annoyed at their billing in US dollars as I get hit with excessive bank charges having no US$ account myself."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989095)

VR

Verified Reviewer

Broker

> "The most value I get is the ability to administer the backend fairly easily to manipulate the changes according to business flow."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989361)

MY

Michael Y.

Mechanical Designer

> "The website can be a little tricky to navigate due to the number of options and features."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989880)

PM

Paul M.

Senior System Administrator

> "The quality of my calls with voip.ms are excellent, and I am always kept advised of any downtime due to network maintenance, which does not occur..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989444)

JL

Jonathan L.

Administrator

> "With tha ata configuration, it can’t be use be everyone, user’s need a minimal understanding on sip phone"

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4997776)

HF

Hunter F.

Proprietor

> "I would say VoIP.ms is the perfect service for a somewhat-experienced consultant or employee to deploy a customized VoIP solution for their..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990387)

NR

Nigel R.

CEO

> "Without warning, we were charged 40c a minute for our calls instead of 1c a minute as had been for many years previously. "

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4900914)

CL

Constantine L.

President

> "It is reliable, inexpensive and the voice mail allows me to filter unlimited unwanted calls."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989094)

JD

Jonathan D.

IT

> "The billing method in USD are difficult to convert in CAD billing Taxes"

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989115)

AH

Andrew H.

Technology Consultant

> "They experienced stability issues for a period and I ended up switching to a competitor, but came back to VoIP.ms once their reliability issues were..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989083)

DZ

David Z.

CEO

> "The most difficult part of the service is the initial setup - i.e. creating your account."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989228)

VR

Verified Reviewer

Founder

> "There are tutorials and a wiki on their website, and I've found knowledgeable users on 3rd party websites who are willing to help or give advice."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990021)

VR

Verified Reviewer

home user

> "Perhaps what few difficulties I have are due to connectivity issues, and not VoIP.ms' service."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990250)

ML

Mitch L.

Executive Pastor

> "In fact most changes we need to make will take only a few minutes, which makes the management of our phone system very simple and painless."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4835011)

EV

Eric V.

CEO

> "There was a DDOS attack few months ago where we had zero service for 3-4 Days."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989719)

AH

Alexander H.

General Director

> "MS provides us security, effective, reliable communications at the lowest cost of any of the options we've tried before."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989795)

RB

Richard B.

Owner

> "I needed a phone and didn't want to pay for a hardline just for phone service."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989454)

ES

Enrique S.

Owner

> "Call routing flexibility, allows me to properly handle incoming calls."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989160)

EB

Erik B.

owner

> "not innovative like Twilio, you are not going to find any integration with AWS and polly or advanced things like this."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989588)

JC

Jozo C.

Architect

> "Migrating our regular phones to VoIP.ms was an easy process and it took a lot less time than expected. Since then we've started to use additional..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989472)

VR

Verified Reviewer

CEO

> "The user interface does not look good, modern and is not well designed."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989729)

VR

Verified Reviewer

Founder

> "They have loads of features and functionalities, and also provide an API to interact with their services."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990021)

ML

Marjorie L.

Coordinator

> "The messaging system could be improved , we don’t use that feature very often"

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989478)

JD

James D.

Regional Director

> "The price is great, but what I really like is their tech support to help configure the phone line as well at port it from the phone company."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989114)

VC

Vincent C.

Senior Technical Level Designer

> "You might loose service if you have a power outage if you don’t plug all your device (modem, router and voip adapter) on a battery powered UPS."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___3764639)

PW

Patrick W.

Owner/Managing Member

> "We use a mix of hard IP phones (used Ciscos) and Zoiper on our Android devices. And the cost is fantastic! "

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4830455)

SC

Satish C.

VP

> "The configuration documentation is difficult to follow for non-technical folks."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990030)

LW

Lucas W.

Owner

> "I like how flexible I can manage my bills for different numbers and hosting sites."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989650)

GB

Guy B.

consultant

> "the service was interrupted for a few days following a denial of Service Attack"

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989296)

CK

Chris K.

Admin

> "MS to be an exceptional service provider, catering comprehensively to all of our VoIP requirements within our corporate environment."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989674)

SW

Shawn W.

N/A

> "Not applicable switching was easy, on the other hand this 40 character minimum for this survey was not great"

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989263)

EC

Emma C.

C-Level

> "voip.ms solves many different problems with their feature set, I'm a happy long-term customer who has used many of the features of voip.ms over the..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989235)

JL

John L.

Owner

> "I cancelled the account and will stick with my current VOIP provider Ubiquiti"

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#SoftwareAdvice___6223922)

BW

Bruce W.

Top Dog

> "I connect multi-line VoIP phones over WiFi for the ultimate flexibility."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989322)

MD

Michel D.

Network specialist

> "Intermittent Call interruptions or calls degraded"

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990078)

DD

Dennis D.

Owner

> "I like how easy it is to procure a new DID / Local Number."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___6753780)

VR

Verified Reviewer

Telephone Administrator

> "It shouldn't have to be so hard to reconfigure your lines."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989161)

Randal B.

Principal Consultant

> "In the case of small businesses, at less than $200 capital cost and $10 per month, we've been able to provide full-featured auto attendant answering..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4600102)

DC

Devin C.

President

> "It is too high for the international rate to China."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4990352)

MP

Mathieu P.

N/A

> "Customer service is very responsive, the quality of the call routing, and the reliability of the system has always been great."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989497)

TB

Teala B.

Office Manager

> "Using a VoIP app can be confusing for our techs"

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989354)

VR

Verified Reviewer

Owner

> "The company has been just what I need -- a solid performer, very little downtime, quick customer support, and a product line that meets my needs."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989075)

MB

Michelle B.

Registered Nurse

> "Integration issue during initial set up was quite tricky"

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989523)

JMA

Jean Mathieu A.

Analyst Dev

> "It’s easy to setup and allows me to do complex configurations, we can customize ourself all the different features without having to call the..."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989808)

SS

Stan S.

Director

> "Monthly cost of having DID is a little too high."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989131)

AC

Addison C.

Systems Engineer

> "The crystal-clear call quality and seamless connectivity have truly transformed my communication."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989308)

EZ

Eric Z.

Director

> "Recent outages made it slightly unreliable."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4989140)

HH

Heaven H.

Owner

> "Call forwarding, because I have More than one phone and it's easier to have all my calls go to my main phone"

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4991629)

NR

Nigel R.

CEO

> "Failure to inform us of a forty-fold increase in price."

[See full review](https://www.capterra.com/p/203084/VoIP-ms/#Capterra___4900914)

[View Reviews](https://www.capterra.com/p/203084/VoIP-ms/reviews/)

## User interface

4.42 (268)

No images or videos  
provided by vendor

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

CloudTalk

Top features

42/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Queues
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Screening
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Reports
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Online Voice Transmission
-   Queue Management
-   Real-Time Analytics
-   Real-Time Monitoring
-   Reporting & Statistics
-   SIP Trunking
-   SMS Messaging
-   Third-Party Integrations
-   Unified Communications
-   Video Conferencing
-   Voice Mail
-   Voicemail Transcription

[See all features](https://www.capterra.com/p/182004/CloudTalk/#features)

VoIP.ms

26/46

-   Access Controls/Permissions
-   Activity Dashboard
-   Activity Tracking
-   AI Copilot
-   Alerts/Notifications
-   API
-   Auto-Dialer
-   Automatic Call Distribution
-   Call Center Management
-   Call Conferencing
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Queues
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Screening
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Contact Database
-   Contact Management
-   CRM
-   Customizable Reports
-   Fax Management
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Mobile Access
-   Multi-Channel Communication
-   Online Voice Transmission
-   Queue Management
-   Real-Time Analytics
-   Real-Time Monitoring
-   Reporting & Statistics
-   SIP Trunking
-   SMS Messaging
-   Third-Party Integrations
-   Unified Communications
-   Video Conferencing
-   Voice Mail
-   Voicemail Transcription

[See all features](https://www.capterra.com/p/203084/VoIP-ms/#features)

### Recognition

CloudTalk is recognized as a top-rated tool in 3 Capterra Shortlist reports

VoIP.ms is recognized as a top-rated tool in 4 Capterra Shortlist reports

Best Value VoIPSoftware (2022) 

### Deployment & support

CloudTalk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

VoIP.ms

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

CloudTalk

-   By CloudTalk
-   Located in Slovakia
-   Founded in 2016

VoIP.ms

-   By VoIP.ms
-   Located in Canada
-   Founded in 2007

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