# Compare CloudTalk vs Google Voice 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare CloudTalk and Google Voice based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/182004-210592/CloudTalk-vs-Voice

---

# CloudTalk vs Google Voice Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

CloudTalkGoogle Voice2/4 selected

[CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/)

[Google Voice](https://www.capterra.com/p/210592/Voice/)[4.5 (716)](https://www.capterra.com/p/210592/Voice/reviews/)

[## CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[4.4 (268)](https://www.capterra.com/p/182004/CloudTalk/reviews/)

Starting Price

$19.00/month

Value-for-Money

4.2

Functionality

4.3

Ease of Use

4.5

Customer Service

4.3

Reviews Sentiment

Based on [268 reviews](#user-reviews)

Positive

237

Neutral

8

Negative

23

[## Google Voice](https://www.capterra.com/p/210592/Voice/)[4.5 (716)](https://www.capterra.com/p/210592/Voice/reviews/)

Starting Price

$10.00/month

Value-for-Money

4.6

Functionality

4.4

Ease of Use

4.6

Customer Service

4.2

Reviews Sentiment

Based on [716 reviews](#user-reviews)

Positive

660

Neutral

44

Negative

12

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 3,785 reviews from telephony software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

66%Fit

Not enough reviews

Feature ratings

VoIP Connection

3.5

VoIP

\--

Call Routing

3.7

Call Center Management

4.1

Call Recording

4.3

\--%Fit

Missing features

Not enough reviews

Feature ratings

VoIP Connection

4.6

VoIP

5.0

Call Routing

NA

Call Center Management

4.4

Call Recording

NA

User satisfaction

User satisfaction

4.4

User reviews[268](https://www.capterra.com/p/182004/CloudTalk/reviews/)

Ease of use

4.5

Functionality

4.3

Value for money

4.2

Customer support

4.3

User satisfaction

4.5

User reviews[716](https://www.capterra.com/p/210592/Voice/reviews/)

Ease of use

4.6

Functionality

4.4

Value for money

4.6

Customer support

4.2

Price starts from

Price starts from

$19Per User, Per Month

-   Free version
-   Free trial

Price starts from

$10Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

CloudTalk is the perfect business phone system for small and mid-sized companies focused on sales and customer service, aiming to deliver an excellent customer experience to their clients.

Best for

Not provided by vendor

## User reviews

Pros & cons

DV

Dhanesh V.

Team lead

> "Genuine and integrations are good"

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___7062481)

AS

Andres S.

Recruitment Manager

> "Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4604853)

ZB

Ziya B.

Advanced Systems Engineer

> "Access to customer information within the platform has streamlined workflows, and the call quality is exceptional,..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207)

ZB

Ziya B.

Advanced Systems Engineer

> "The pricing may be costly for small businesses."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207)

Nishant B.

BDM

> "CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6868922)

AS

Anna S.

Lead Gen Specialist

> "The icon beside the phone number is not that functional and most of the time when numbers are being copy/paste on..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3221157)

CV

Chandu V.

Sales manager

> "Its easy to use and configure, user-friendly and docent take much to make a new team mate learn ,"

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6802905)

RS

Rudy S.

Territory Account Manager

> "Sometimes it would give us an error or say things like call not connected."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3492687)

CV

Chandu V.

Sales manager

> "good with calls reports"

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6802905)

VR

Verified Reviewer

General Manager

> "The call quality was poor and they overcharged us and will not refund after cancellation so buyer beware before..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#GetApp___3287308)

FD

Faye D.

sales representative

> "never had any issues, great for listening back to calls"

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6700581)

AC

Andres C.

Marketing Specialist

> "Managing voicemails can be a bit tricky, and their computer client misses calls if your computer sleeps."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3102332)

ZB

Ziya B.

Advanced Systems Engineer

> "It has revolutionized our communication processes, enhancing efficiency and customer interactions."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207)

Anthony A.

General Manager

> "Dropped calls created an extra administrative burden for us to call back for our customers to try and call us back."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3290036)

EA

Enrico A.

Customer Service Manager

> "It comes with amazing VoIP features and also makes call tracking easy"

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6168528)

CC

Ciaran C.

CEO

> "Cloudtalk started ok for us - sadly the system was not the easiest to use for some team members and the app was..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#SoftwareAdvice___2987768)

ZB

Ziya B.

Advanced Systems Engineer

> "CloudTalk stands out as an efficient and reliable communication solution."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207)

NA

Nicolae A.

owner

> "I asked them if they can let me try it for few days, considering that I still have free trial perioad. And they..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3254007)

AA

Araceli A.

Customer Service Representative

> "It is perfect to call, leaving a trustful record of calls and follow-up cases; it is possible to connect to your..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3237711)

BJ

Bianca J.

Business Owner

> "Credit runs out much more quickly when you pay for a plan that it does in the trial version."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768)

FK

Filip K.

Marketing Specialist

> "It's simple and intuitive, providing everything we need and want at a much lower price than any of the..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4351880)

BJ

Bianca J.

Business Owner

> "There's no clear itemised call charge list, when I asked for one they never got back to me."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768)

VR

Verified Reviewer

Head of Marketing

> "It is a great tool to connect with customers around the world, in our case usually free of charge."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4565606)

CM

Chris M.

DIRECTOR

> "Lag on calls, but this is a problem across the board with most VOIP software."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3022246)

JS

Jordan S.

CTO,Co-Founder

> "The tool is really really easy to use and the call notification for inbound calls worked really well!"

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3588819)

GG

Georgi G.

Director

> "The mobile apps seem to be outdated and problematic, compared with the web interface."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2905915)

VR

Verified Reviewer

Digital Marketing Director

> "Perfect integration with HubSpot so we are able to keep track of all the calls and engagement."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2848515)

AA

Araceli A.

Customer Service Representative

> "In the beginning, it could be challenging to configure the software; you will have to request a support call."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3237711)

AR

Adam R.

CEO

> "The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully fleshed..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2955448)

VR

Verified Reviewer

General Manager

> "We tried for a month, were charged and paid for 13 months then told "tough shit" read the terms of service, no..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#GetApp___3287308)

TH

Telmo H.

Account Manager

> "Customer support helped us a lot in getting a German mobile number, which was quite hard to get with the..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3041287)

PD

Philipp D.

Director

> "Outbound calls are expensive in our region (though this is typical for all products on the market)"

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3283052)

FL

Frederico L.

Head of the Customer Service

> "The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation. As..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2511295)

PD

Philipp D.

Director

> "Mobile app functionality is a bit outdated"

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3283052)

JC

Joey C.

Product Manager

> "We can easily switch between mobiles, computers, etc wherever we are and it connects with our CRM, so all calls..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2180316)

TH

Telmo H.

Account Manager

> "The App is quite basic and has a lot of bugs, would love to see it updated."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3041287)

RS

Rudy S.

Territory Account Manager

> "Their support is amazing and their support staff as well."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3492687)

BJ

Bianca J.

Business Owner

> "Misleading price guides, everything is US dollars but they don't clearly state that."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768)

CC

Ciaran C.

CEO

> "The call recording & integration into our CRM was a really nice feature for us"

[See full review](https://www.capterra.com/p/182004/CloudTalk/#SoftwareAdvice___2987768)

OK

Olivia K.

Account Manager

> "They hide their features behind paywalls."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3068910)

CH

Charif H.

ceo

> "Using the service mainly to acquire a virtual number for my business, the service is good,"

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3035372)

CC

Ciaran C.

CEO

> "Finally when we left the awful refund policy - zero refund."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#SoftwareAdvice___2987768)

AI

Adriana I.

Website Manager

> "All you need in one tool for a great price."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4387890)

JO

John O.

Operations Manager

> "Customer Service inefficiency to resolve an issue."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2923160)

SF

Sophia F.

Head of Operations

> "We've been able to centralise all our phone systems - our company all work remotely (across 7 countries) so it..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2357289)

Anthony A.

General Manager

> "Call connection lag time was unacceptable."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3290036)

VS

Victor S.

Customer service developer

> "This allows for recording calls on tickets and getting call analytics for the reports dashboard in Hubspot"

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2360245)

DM

Dean M.

Admin manager

> "My only concerns are Calls are not being routed correctly sometimes >  and the callers wait long when they are..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2092414)

CC

Claudia C.

Chief Customer Officer

> "It is easy to set and use and the team benefits from performance optimization,productivity, process automation,..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3323405)

NR

Nicole R.

Owner

> "Let me repeat that...we couldn't give them more money without contacting them - no easy "upgrade" button that is..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273)

GG

Georgi G.

Director

> "Smooth integration with custom REST API."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2905915)

BJ

Bianca J.

Business Owner

> "I've tried repeatedly to get this information but to no avail."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768)

RS

Rudy S.

Territory Account Manager

> "Also updating is very easy and fast."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3492687)

TE

Tessa E.

Program Development Manager

> "Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting to..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2478083)

AR

Ali R.

Director

> "Support was fantastic and call quality decent"

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3931578)

Béla B.

Customer Experience Manager

> "The only negative I can mention is that we have been unable to install the CloudTalk client app from the Zendesk..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2484378)

IL

Iliana L.

Head of Operations

> "Top point the dashboard they provide is perfect and it gives you the control you need in order to analyze better..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2355046)

SK

Shaheryar K.

Chief Technical Officer

> "The integration features with CRM systems like Hubspot aren't perfect."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2367785)

ZF

Zane F.

Project Manager

> "I like that CloudTalk is available on desktop and on mobile."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3276501)

NR

Nicole R.

Owner

> "Purchasing and onboarding are the worst. Once we purchased a plan, there was no way to upgrade without contacting..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273)

AS

Albert S.

marketing manager

> "I like mostly the international set up with available number globally."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3021274)

NR

Nicole R.

Owner

> "Also, odd things happen like we uploaded all new sound files and they didn't "take"."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273)

VR

Verified Reviewer

Sales Development Representative

> "On top of this, I really enjoy the user-friendly interface, and how cloud talk also has a great mobile app which..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2185227)

PK

Petros K.

Head of Client Services

> "When a user locks his PC system does not show him as unavailable."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2354927)

IL

Iliana L.

Head of Operations

> "I like it because it gives you the idea of a real phone so you can do more things with one app. Plus, the..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2355046)

SR

Sheri R.

Customer Service

> "Call quality is not the best, but the porting it the major issue."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2222938)

BM

Ben M.

Customer Success Manager

> "Overall it was easy to transition into Cloudtalk and adjust our current work set up to it"

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3276494)

MG

Matyas G.

Operations manager

> "We had trouble finding and setting up the Android phone app in the Play store."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2367865)

TD

Trevor D.

Receptionist

> "one pro that I like is that I can contact one of my employees by using cloud talk before transferring a call to..."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2477259)

VS

Victor S.

Customer service developer

> "The customer service was sometimes slow to respond or did not have answers for my questions."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2360245)

JP

Josephine P.

Product Manager

> "Very easy to set up the flow of how you want calls to be taken."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2932701)

FP

Filippo P.

Partnership Specialist

> "Sometimes there are problems connecting calls with the phone"

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2183547)

ER

Esat R.

Wealth Manager

> "Call monitor helps the most for us training our calls and being able to listen to each other."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2474941)

KA

Kevin A.

Marketing

> "Their mobile app does not work."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2727581)

JG

Joshua G.

Sales Manager

> "Great first interaction with my CloudTalk rep and still get great support when needed."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2804776)

NR

Nicole R.

Owner

> "Turns out they had a database issue, so we had to reupload them."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273)

NA

Nick A.

Business development manager

> "Customer and sales support's turnaround time is excellent and very responsive"

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2905970)

NR

Nicole R.

Owner

> "It took 24 hours to resolve this due to the time difference."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273)

AT

Alan T.

Service Director

> "Ease of use, quick and simple integration and great call quality."

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3274516)

VR

Verified Reviewer

Managing Director

> "We have waited more than two months for them to port our number and they failed!"

[See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2388312)

[View Reviews](https://www.capterra.com/p/182004/CloudTalk/reviews/)

PD

Presley D.

Owner

> "I love how I'm able to access voicemail messages via email on my laptop or I can read voicemail transcript in the app."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6567657)

VR

Verified Reviewer

Owner

> "There's not much I don't like about Google Voice. But, there was one time that I called into a conference call and was asked to use my credits..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7109139)

Dhakadiya O.

Manager

> "Being manager of real estate agency Google Voice allows me to have a second phone number instead of using my own personal phone number."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6693615)

Wren W.

Owner and Officient

> "It doesnt show on my phone whether its a normal call or gvoice call and that can be a little stressful."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7084260)

EK

Elizabeth K.

Professor

> "I do like the idea that calls are automatically transcribed and sent to my Gmail, and the transcriptions seem good"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6335253)

TA

Tommy A.

Adult Ministry Associate

> "It can be hard to search people, so if they don't text you first and you don't save their name/number, it's going to be difficult to find the..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6822195)

MZ

Mohamed Z.

Technicien réseau

> "Moreover, Google Voice enables call screening, allowing you to decide whether to answer incoming calls based on the caller ID and message record."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4758796)

TM

Teighlor M.

Administrative specialist

> "It wasn't the best because at times, I needed to use this type of service, and wasn't able to due to not having a cell phone number to attach to..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6457035)

JS

John S.

GM

> "We have been able to add lines for new employees and we also love the ability to use it on our desktops for the employees that field calls in the..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5100502)

AL

Aaron L.

Videographer

> "The only cons for Google Voice is the issue with the call \[sensitive content hidden\] and not being able to know if a phone call is coming to your..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6018151)

SC

Shirita C.

Therapist and Owner

> "Google voice has been very helpful and providing me a business telephone number that my clients can use to contact me."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6676179)

LP

Lexus P.

Ceo

> "Sometimes the connection is not the best and calls hang up"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7003214)

RB

Rita B.

Teacher

> "One of the things that I love about using Google Voice is that it allows you to protect yourself. If you don’t like giving your own personal..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4788351)

RS

Ryan S.

Pastor of Digital Ministry

> "The Google voice app on iOS can be a bit buggy at times."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6325449)

EG

Erica G.

CEO

> "However, being able to pick my own number was great and using the different features made communicating with my clients very easy!"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6634345)

AH

Ariz H.

Academic Director

> "There aren't any advanced features, so you can't set business hours or after hours so the system behaves differently under different conditions."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5090006)

MZ

Mohamed Z.

Technicien réseau

> "Google Voice solves the issue of having to use my cell phone to answer incoming calls and enables people to contact me directly. Although it works..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4758796)

PL

Paul L.

chief operating officer

> "The only challenge is with poor internet connections the application disturbs to translate words at faster speed hence it slows down with poor..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4842535)

RT

Ryan T.

Head Of Integrated Search And Data Performance

> "Transferring existing numbers was a breeze, we had zero issues setting up new lines, linking mobile phones to numbers and with a Google integrated..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6012559)

RS

Rebecca S.

Myself

> "Sometimes calls won't come through until after the caller hung up"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6586892)

MZ

Mohamed Z.

Technicien réseau

> "You can get free assistance with Google Voice for calls within the US Canada and Europe , and enjoy low rates for international calls."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4758796)

ZM

Zofia M.

Customer Service and Sales Support Associate

> "What I like least about Google Voice is that its call quality can be inconsistent at times, which can make it difficult to have clear..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4789225)

CD

Connor D.

Operations Manager

> "I think it’s been the best option for work calls, texts, etc on the market."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6311619)

VR

Verified Reviewer

Supervisor customer service specialist

> "How i had the same google voice numbers for years and now all the sudden its no longer connected to my account and when tryin to get a new number..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6002082)

HL

Holly L.

BDC Manager

> "I love being able to call customers without them knowing my real phone number."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6559954)

ZM

Zofia M.

Customer Service and Sales Support Associate

> "Additionally, the app's user interface can be a bit confusing to navigate, especially when trying to set up certain features or customize settings."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4789225)

SB

Sara B.

Functional Medicine Nutritionist

> "I have been using Google Voice as my primary business line instead of a land line for over a year now and it's so nice to have a local phone..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5095774)

AM

Aries M.

Sales Representative

> "I don't like that it has limited access or integration with other apps not unless it's a Google product (i.e Google Calendar)."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4813924)

RD

Robert D.

Sport Director

> "I was able to speak with customers without having to use my personal phone number."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6571702)

RB

Roxanne B.

Dog Groomer / Pet Sitter Owner

> "I understand that you send out an email notifying users, however your emails get lost in the spam and junk mail."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4763976)

MZ

Mohamed Z.

Technicien réseau

> "Another useful feature is the voice message record that can transcribe your messages into text for easy management."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4758796)

RT

Ryan T.

Head Of Integrated Search And Data Performance

> "It was disappointing to discover that our selected solution wouldn't allow for texting - a key feature in 2023."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6012559)

DF

Deborah F.

Owner and Photographer

> "I love being able to set my business hours, and Google Voice will automatically silence any calls or messages I receive outside of those hours"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6030058)

AE

ALan E.

Partnership manager

> "using the application needs every time internet connections and this makes it expensive and sometimes its to slow to translate"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4910283)

Wren W.

Owner and Officient

> "Love that its free."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7084260)

LM

Lionel M.

CEO

> "from my little experience with this software, I've often found that it wasn't possible for me to make calls in certain countries"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4996760)

MJ

Melody J.

Salon Owner & Educator

> "A few of my team members have access to it on their devices and we are able to communicate from home or away from the salons!"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4801306)

KB

Kevin B.

owner

> "No toll-free numbers is my biggest dislike for google voice, this feature would make a nice improvement."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4779165)

LP

Lexus P.

Ceo

> "It's pretty easy to set uo and has a simple interface"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7003214)

KC

Khalid C.

freelancer

> "Limited integration with other apps: While Google Voice can be used for calling and texting, it may not integrate seamlessly with other apps or..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4633835)

MZ

Mohamed Z.

Technicien réseau

> "Also, you can port your current phone number to Google Voice, avoiding the need to give out a new number to your contacts."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4758796)

RT

Ryan T.

Head Of Integrated Search And Data Performance

> "This means no access to authentication systems required for mobile and remote work."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6012559)

CD

Connor D.

Operations Manager

> "The text feature was phenomenal and made our job a lot easier."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6311619)

KI

Katie I.

Ceo

> "The intro ad for google voice, and having to hit the button to go through is confusing and inconvenient"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4749487)

HL

Holly L.

BDC Manager

> "Love that I can use this on my phone and a desktop."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6559954)

CP

Carlos P.

QAE

> "Sometimes I had quality issues in the calls. And lack of advanced features."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5012975)

KL

Kristen L.

Instructional aide

> "It has great privacy features and can help me prevent callers from seeing my actual cell phone number."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4745499)

Tiara H.

Founder

> "Some businesses and services do not support VoIP phone numbers."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6033380)

SH

Salvador H.

Glazer

> "I love the fact that I could use Google Voice as a spare number for business or any other interactions that I do not want to give my personal..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4750238)

Anand B.

Research Analyst

> "We do not have auto-reply options, no free call recording"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4787407)

AL

A L.

Teacher

> "It’s also so easy to be able to use my phone to call rather than use a school landline ."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6326963)

TM

Troy M.

closer

> "Sometimes issues with voice mail clarity but not enough to not use the software"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6009142)

LT

Lucia T.

Administrative assistant

> "Being linked to other Google services such as Gmail, it is very useful and optimal for making work calls to different places."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4935535)

DE

Deepak E.

Program Manager I

> "Voice lags if used with less or minimum internet speed"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5038481)

RS

Ryan S.

Owner

> "It integrates well with my business and I like that it's available on so many platforms (Android, iOS, PC, etc.)"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5100421)

MB

Martin B.

Accounting clerk

> "That I can’t add new contacts using my phone app"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6163675)

BO

Baraza O.

Manager

> "The app help individuals to meet on line ,carry out conference just at a click on your mobile or cumputer"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5094801)

LM

Leah M.

Artist reveiwer

> "Drops calls if wifi is not any good at time"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5003149)

TW

Tyler W.

Health Coach

> "Love being able to use my own cell phone and provide me the privacy of not having clients have access to my personal number."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6138010)

AK

Aryn K.

Transaction Coordiation

> "I tend to get randome calls from people trying to reach other people than me."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5035796)

NS

Niki S.

Counselor

> "I really like that I can call clients with a phone number different than my work extension as I am not always calling from work."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6035859)

ED

Eugene D.

Project Manager

> "The features are lacking, especially the mobile application."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6102570)

WT

Winnie T.

Manager

> "Google voice integrates with Google meet to provide clear audio out put and input."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5009383)

SS

Skye S.

CEO

> "I couldn’t use it so now I’m paying $12.99 a month for OpenPhone which is okay but I’m not impressed."

[See full review](https://www.capterra.com/p/210592/Voice/#GetApp___6002041)

TD

Teddy D.

Director of Recruiting

> "It properly identifies the identity of the caller which has made it easier to avoid scam calls during business hours"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4803721)

Anggra A.

IT Support

> "The least like from this application is we have to use number phone USA or Canada phone"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4807528)

AJ

Abhijeet J.

Owner

> "Smooth and organized interface without bugs."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6433056)

SN

Shilpa N.

Pricing Analyst

> "It requires good internet connecting so it troubles sometime."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4924487)

RT

Ryan T.

Sales Engineer

> "Google voice has been a great tool to allow for frequent updates to voicemail message, tracking of missed calls, and being able to read a..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4485308)

HW

Henry W.

CEO

> "If you don't update your public information on a regular basis, you leave yourself open to many spam callers asking for the very same thing: 'we..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4257012)

JA

Jessica A.

Fashion Photographer

> "I like the capability of being able to make calls through my main phone with another number and it is a multi use for the business even being able..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4481745)

VC

Virginia C.

family therapist

> "The app can be annoying at times, for example it is not easy to write a new text."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4971796)

DE

Destiny E.

RFSW

> "Offers free numbers, calls are free in the US, you can call internationally for an extra fee."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6225610)

VR

Verified Reviewer

Psychologist

> "I wish I could choose the area code for my number, I was given an area code from another state and sometimes my clients think my call is spam and..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4299416)

Wes P.

Principal Software Engineer

> "It will automatically transcribe any message that is left, and you can run Google Voice on multiple smartphones which are all paired to the same..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4302086)

VR

Verified Reviewer

Supervisor customer service specialist

> "Also get a lot of spam texts and calls."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6002082)

RM

Rosalina M.

Executive Assistant/ Freelancer

> "Generally speaking, Google Voice is a valuable and practical VoIP administration that offers numerous helpful highlights for individual and expert..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4633799)

RM

Rosalina M.

Executive Assistant/ Freelancer

> "Joining issues: Google Voice may not coordinate well with other specialized instruments or stages, which can be an issue for clients who depend on..."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4633799)

KI

Kalume I.

Senior IT technician

> "I use Google voice to reach customers to explain to them the services offered at my business."

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5001283)

TH

Tisha H.

vice president

> "Can't get all message in reading form all the time"

[See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6035439)

[View Reviews](https://www.capterra.com/p/210592/Voice/reviews/)

## User interface

4.42 (268)

[Google Voice](https://www.capterra.com/p/210592/Voice/)

4.54 (716)

## Connect with a Capterra advisor for a free 15-minute consultation

Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs.

### Features

CloudTalk

Top features

33/37

-   Activity Dashboard
-   AI Copilot
-   Auto-Dialer
-   Automatic Call Distribution
-   Callback Scheduling
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Conferencing
-   CRM
-   Customizable Reports
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Monitoring
-   Multi-Channel Communication
-   Predictive Dialer
-   Real-Time Monitoring
-   Reporting/Analytics
-   SMS Messaging
-   Text to Speech
-   Third-Party Integrations
-   Video Conferencing
-   Voice Mail
-   VoIP
-   VoIP Connection

[See all features](https://www.capterra.com/p/182004/CloudTalk/#features)

Google Voice

5/37

-   Activity Dashboard
-   AI Copilot
-   Auto-Dialer
-   Automatic Call Distribution
-   Callback Scheduling
-   Call Center Management
-   Call Disposition
-   Caller ID
-   Call List Management
-   Call Monitoring
-   Call Recording
-   Call Reporting
-   Call Routing
-   Call Scripting
-   Call Tracking
-   Call Transfer
-   Chat/Messaging
-   Computer Telephony Integration
-   Conferencing
-   CRM
-   Customizable Reports
-   Generative AI
-   Interaction Tracking
-   IVR
-   Live Chat
-   Monitoring
-   Multi-Channel Communication
-   Predictive Dialer
-   Real-Time Monitoring
-   Reporting/Analytics
-   SMS Messaging
-   Text to Speech
-   Third-Party Integrations
-   Video Conferencing
-   Voice Mail
-   VoIP
-   VoIP Connection

[See all features](https://www.capterra.com/p/210592/Voice/#features)

### Recognition

No recognitions have been awarded to CloudTalk

No recognitions have been awarded to Google Voice

### Deployment & support

CloudTalk

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Google Voice

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

CloudTalk

-   By CloudTalk
-   Located in Slovakia
-   Founded in 2016

Google Voice

-   By Google
-   Located in United States
-   Founded in

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