--- title: "Compare CloudTalk vs Google Voice 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare CloudTalk and Google Voice based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/182004-210592/CloudTalk-vs-Voice" page_type: "comparison" language: "en" --- # CloudTalk vs Google Voice Features and Cost Comparison Last updated September 16th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: CloudTalkGoogle Voice2/4 selected [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) [Google Voice](https://www.capterra.com/p/210592/Voice/)[4.5 (726)](https://www.capterra.com/p/210592/Voice/reviews/) [## CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting Price $19.00/month Value-for-Money 4.2 Functionality 4.3 Ease of Use 4.5 Customer Service 4.3 Reviews Sentiment Based on [271 reviews](#user-reviews) Positive 239 Neutral 9 Negative 23 [## Google Voice](https://www.capterra.com/p/210592/Voice/)[4.5 (726)](https://www.capterra.com/p/210592/Voice/reviews/) Starting Price $10.00/month Value-for-Money 4.6 Functionality 4.4 Ease of Use 4.6 Customer Service 4.2 Reviews Sentiment Based on [726 reviews](#user-reviews) Positive 669 Neutral 44 Negative 13 ## Not a match? 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Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 67%Fit Not enough reviews Feature ratings VoIP Connection 3.5 VoIP \-- Call Routing 3.8 Call Center Management 4.1 Call Recording 4.2 63%Fit Missing features Feature ratings VoIP Connection 4.6 VoIP 4.0 Call Routing NA Call Center Management 4.4 Call Recording NA User satisfaction User satisfaction 4.4 User reviews[271](https://www.capterra.com/p/182004/CloudTalk/reviews/) Ease of use 4.5 Functionality 4.3 Value for money 4.2 Customer support 4.3 User satisfaction 4.5 User reviews[726](https://www.capterra.com/p/210592/Voice/reviews/) Ease of use 4.6 Functionality 4.4 Value for money 4.6 Customer support 4.2 Price starts from Price starts from $19Per User, Per Month - Free version - Free trial Price starts from $10Per User, Per Month - Free version - Free trial Best for Best for CloudTalk is the perfect business phone system for small and mid-sized companies focused on sales and customer service, aiming to deliver an excellent customer experience to their clients. Best for Not provided by vendor ## User reviews Pros & cons DV Dhanesh V. Team lead > "Genuine and integrations are good" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___7062481) AS Andres S. Recruitment Manager > "Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4604853) Nishant B. BDM > "CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6868922) AS Anna S. Lead Gen Specialist > "The icon beside the phone number is not that functional and most of the time when numbers are being copy/paste..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3221157) CV Chandu V. Sales manager > "Its easy to use and configure, user-friendly and docent take much to make a new team mate learn ," [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6802905) ZB Ziya B. Advanced Systems Engineer > "The pricing may be costly for small businesses." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207) FD Faye D. sales representative > "never had any issues, great for listening back to calls" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6700581) VR Verified Reviewer General Manager > "The call quality was poor and they overcharged us and will not refund after cancellation so buyer beware before..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#GetApp___3287308) EA Enrico A. Customer Service Manager > "It comes with amazing VoIP features and also makes call tracking easy" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6168528) AC Andres C. Marketing Specialist > "Managing voicemails can be a bit tricky, and their computer client misses calls if your computer sleeps." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3102332) ZB Ziya B. Advanced Systems Engineer > "Access to customer information within the platform has streamlined workflows, and the call quality is..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207) Anthony A. General Manager > "Dropped calls created an extra administrative burden for us to call back for our customers to try and call us..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3290036) CV Chandu V. Sales manager > "good with calls reports" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6802905) NA Nicolae A. owner > "I asked them if they can let me try it for few days, considering that I still have free trial perioad. And..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3254007) ZB Ziya B. Advanced Systems Engineer > "It has revolutionized our communication processes, enhancing efficiency and customer interactions." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207) BJ Bianca J. Business Owner > "Credit runs out much more quickly when you pay for a plan that it does in the trial version." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768) AA Araceli A. Customer Service Representative > "It is perfect to call, leaving a trustful record of calls and follow-up cases; it is possible to connect to..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3237711) BJ Bianca J. Business Owner > "There's no clear itemised call charge list, when I asked for one they never got back to me." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768) FK Filip K. Marketing Specialist > "It's simple and intuitive, providing everything we need and want at a much lower price than any of the..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4351880) AA Araceli A. Customer Service Representative > "In the beginning, it could be challenging to configure the software; you will have to request a support call." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3237711) VR Verified Reviewer Head of Marketing > "It is a great tool to connect with customers around the world, in our case usually free of charge." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4565606) VR Verified Reviewer General Manager > "We tried for a month, were charged and paid for 13 months then told "tough shit" read the terms of service, no..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#GetApp___3287308) ZB Ziya B. Advanced Systems Engineer > "CloudTalk stands out as an efficient and reliable communication solution." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207) PD Philipp D. Director > "Outbound calls are expensive in our region (though this is typical for all products on the market)" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3283052) FL Frederico L. Head of the Customer Service > "The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation...." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2511295) PD Philipp D. Director > "Mobile app functionality is a bit outdated" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3283052) AI Adriana I. Website Manager > "All you need in one tool for a great price." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4387890) BJ Bianca J. Business Owner > "Misleading price guides, everything is US dollars but they don't clearly state that." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768) CC Claudia C. Chief Customer Officer > "It is easy to set and use and the team benefits from performance optimization,productivity, process automation,..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3323405) RS Rudy S. Territory Account Manager > "Sometimes it would give us an error or say things like call not connected." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3492687) AR Ali R. Director > "Support was fantastic and call quality decent" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3931578) Anthony A. General Manager > "Call connection lag time was unacceptable." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3290036) ZF Zane F. Project Manager > "I like that CloudTalk is available on desktop and on mobile." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3276501) NR Nicole R. Owner > "Let me repeat that...we couldn't give them more money without contacting them - no easy "upgrade" button that..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) JS Jordan S. CTO,Co-Founder > "The tool is really really easy to use and the call notification for inbound calls worked really well!" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3588819) CC Ciaran C. CEO > "Cloudtalk started ok for us - sadly the system was not the easiest to use for some team members and the app was..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#SoftwareAdvice___2987768) VR Verified Reviewer Digital Marketing Director > "Perfect integration with HubSpot so we are able to keep track of all the calls and engagement." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2848515) BJ Bianca J. Business Owner > "I've tried repeatedly to get this information but to no avail." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768) BM Ben M. Customer Success Manager > "Overall it was easy to transition into Cloudtalk and adjust our current work set up to it" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3276494) TE Tessa E. Program Development Manager > "Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2478083) AR Adam R. CEO > "The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2955448) Béla B. Customer Experience Manager > "The only negative I can mention is that we have been unable to install the CloudTalk client app from the..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2484378) TD Trevor D. Receptionist > "one pro that I like is that I can contact one of my employees by using cloud talk before transferring a call to..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2477259) CM Chris M. DIRECTOR > "Lag on calls, but this is a problem across the board with most VOIP software." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3022246) TH Telmo H. Account Manager > "Customer support helped us a lot in getting a German mobile number, which was quite hard to get with the..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3041287) GG Georgi G. Director > "The mobile apps seem to be outdated and problematic, compared with the web interface." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2905915) ER Esat R. Wealth Manager > "Call monitor helps the most for us training our calls and being able to listen to each other." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2474941) NR Nicole R. Owner > "Purchasing and onboarding are the worst. Once we purchased a plan, there was no way to upgrade without..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) AT Alan T. Service Director > "Ease of use, quick and simple integration and great call quality." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3274516) NR Nicole R. Owner > "Also, odd things happen like we uploaded all new sound files and they didn't "take"." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) RS Rudy S. Territory Account Manager > "Their support is amazing and their support staff as well." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3492687) TH Telmo H. Account Manager > "The App is quite basic and has a lot of bugs, would love to see it updated." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3041287) CC Ciaran C. CEO > "The call recording & integration into our CRM was a really nice feature for us" [See full review](https://www.capterra.com/p/182004/CloudTalk/#SoftwareAdvice___2987768) KA Kevin A. Marketing > "Their mobile app does not work." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2727581) CH Charif H. ceo > "Using the service mainly to acquire a virtual number for my business, the service is good," [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3035372) NR Nicole R. Owner > "Turns out they had a database issue, so we had to reupload them." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) GG Georgi G. Director > "Smooth integration with custom REST API." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2905915) OK Olivia K. Account Manager > "They hide their features behind paywalls." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3068910) CC Claudia C. Chief Customer Officer > "The support during the trial is really good." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3323405) NR Nicole R. Owner > "It took 24 hours to resolve this due to the time difference." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) RS Rudy S. Territory Account Manager > "Also updating is very easy and fast." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3492687) CC Ciaran C. CEO > "Finally when we left the awful refund policy - zero refund." [See full review](https://www.capterra.com/p/182004/CloudTalk/#SoftwareAdvice___2987768) AT Alan T. Service Director > "Couldtalk itself is great - intuitive user interface, easy to use, great call quality - try it yourself, you..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3274516) JO John O. Operations Manager > "Customer Service inefficiency to resolve an issue." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2923160) CC Claudia C. Chief Customer Officer > "The support is very good." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3323405) AA Araceli A. Customer Service Representative > "In the beginning, it could be challenging to configure the software; you will have to request a support call." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3237711) [View Reviews](https://www.capterra.com/p/182004/CloudTalk/reviews/) SG Shea G. Counselor > "As a therapist in solo private practice Google Voice provides the option not only for phone calls but also text and sms, should I wish to utilize..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7134287) TO Tyra O. People Operations Specialist II > "I hardly ever use it, and I always get spam calls. And when I get spam calls and hit "ignore" they just keep on ringing forever and ever until..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7159659) Kimberly S. Lead Care Manager > "I like the feature of being able to utilize the "Do not disturb" feature outside of my normal working hours." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7139491) JS JaKeitha S. Therapist > "My biggest and only complaint is that sometimes it has glitches and bugs that causes issues that impacts my communication." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7163577) Kimberly S. Lead Care Manager > "Google Voice integrates seamlessly with my home cell service and hardware." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7139491) VR Verified Reviewer Psychotherapist > "I have to confirm and reconfirm if texts were received, and sometimes none of that gets through." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7143616) Kimberly S. Lead Care Manager > "My company uses Google Voice to assign each employee a work number." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7139491) VR Verified Reviewer Psychotherapist > "I am frustrated that there is a 160 character limit for SMS texts." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7143616) PK Paul K. President > "It allows for easy access to text messaging as well as meetings." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7150697) VR Verified Reviewer Owner > "There's not much I don't like about Google Voice. But, there was one time that I called into a conference call and was asked to use my credits..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7109139) Marcus B. owner > "google voice is free to use as long as you have phone service through a service provider prior to signing up for google voice." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7147162) Wren W. Owner and Officient > "It doesnt show on my phone whether its a normal call or gvoice call and that can be a little stressful." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7084260) PK Paul K. President > "Google Voice is an excellent solution for a business looking for an effective VoIP." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7150697) Kimberly S. Lead Care Manager > "There are a lot of features I am not familiar with, so I would say better training material is needed." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7139491) Kimberly S. Lead Care Manager > "I make approximately 20 calls a day through Google Voice and have never had an issue!" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7139491) TA Tommy A. Adult Ministry Associate > "It can be hard to search people, so if they don't text you first and you don't save their name/number, it's going to be difficult to find the..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6822195) PD Presley D. Owner > "I love how I'm able to access voicemail messages via email on my laptop or I can read voicemail transcript in the app." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6567657) AL Aaron L. Videographer > "The only cons for Google Voice is the issue with the call \[sensitive content hidden\] and not being able to know if a phone call is coming to..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6018151) Dhakadiya O. Manager > "Being manager of real estate agency Google Voice allows me to have a second phone number instead of using my own personal phone number." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6693615) LP Lexus P. Ceo > "Sometimes the connection is not the best and calls hang up" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7003214) JG Jesus G. Case Worker > "The paid plans are very cheap, and offer great 24/7 customer support just a call away." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7162178) AH Ariz H. Academic Director > "There aren't any advanced features, so you can't set business hours or after hours so the system behaves differently under different conditions." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5090006) JS John S. GM > "We have been able to add lines for new employees and we also love the ability to use it on our desktops for the employees that field calls in the..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5100502) RS Rebecca S. Myself > "Sometimes calls won't come through until after the caller hung up" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6586892) SC Shirita C. Therapist and Owner > "Google voice has been very helpful and providing me a business telephone number that my clients can use to contact me." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6676179) VR Verified Reviewer Supervisor customer service specialist > "How i had the same google voice numbers for years and now all the sudden its no longer connected to my account and when tryin to get a new number..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6002082) EG Erica G. CEO > "However, being able to pick my own number was great and using the different features made communicating with my clients very easy!" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6634345) TM Teighlor M. Administrative specialist > "It wasn't the best because at times, I needed to use this type of service, and wasn't able to due to not having a cell phone number to attach to..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6457035) RT Ryan T. Head Of Integrated Search And Data Performance > "Transferring existing numbers was a breeze, we had zero issues setting up new lines, linking mobile phones to numbers and with a Google..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6012559) RT Ryan T. Head Of Integrated Search And Data Performance > "It was disappointing to discover that our selected solution wouldn't allow for texting - a key feature in 2023." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6012559) HL Holly L. BDC Manager > "I love being able to call customers without them knowing my real phone number." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6559954) KC Khalid C. freelancer > "Limited integration with other apps: While Google Voice can be used for calling and texting, it may not integrate seamlessly with other apps or..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4633835) SB Sara B. Functional Medicine Nutritionist > "I have been using Google Voice as my primary business line instead of a land line for over a year now and it's so nice to have a local phone..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5095774) RT Ryan T. Head Of Integrated Search And Data Performance > "This means no access to authentication systems required for mobile and remote work." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6012559) RD Robert D. Sport Director > "I was able to speak with customers without having to use my personal phone number." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6571702) Tiara H. Founder > "Some businesses and services do not support VoIP phone numbers." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6033380) DF Deborah F. Owner and Photographer > "I love being able to set my business hours, and Google Voice will automatically silence any calls or messages I receive outside of those hours" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6030058) RS Ryan S. Pastor of Digital Ministry > "The Google voice app on iOS can be a bit buggy at times." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6325449) SG Shea G. Counselor > "I'd recommend it to anyone in small business or private practice." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7134287) TM Troy M. closer > "Sometimes issues with voice mail clarity but not enough to not use the software" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6009142) HL Holly L. BDC Manager > "Love that I can use this on my phone and a desktop." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6559954) DE Deepak E. Program Manager I > "Voice lags if used with less or minimum internet speed" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5038481) RS Ryan S. Owner > "It integrates well with my business and I like that it's available on so many platforms (Android, iOS, PC, etc.)" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5100421) MB Martin B. Accounting clerk > "That I can’t add new contacts using my phone app" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6163675) BO Baraza O. Manager > "The app help individuals to meet on line ,carry out conference just at a click on your mobile or cumputer" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5094801) AK Aryn K. Transaction Coordiation > "I tend to get randome calls from people trying to reach other people than me." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5035796) TW Tyler W. Health Coach > "Love being able to use my own cell phone and provide me the privacy of not having clients have access to my personal number." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6138010) ED Eugene D. Project Manager > "The features are lacking, especially the mobile application." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6102570) NS Niki S. Counselor > "I really like that I can call clients with a phone number different than my work extension as I am not always calling from work." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6035859) SS Skye S. CEO > "I couldn’t use it so now I’m paying $12.99 a month for OpenPhone which is okay but I’m not impressed." [See full review](https://www.capterra.com/p/210592/Voice/#GetApp___6002041) EK Elizabeth K. Professor > "I do like the idea that calls are automatically transcribed and sent to my Gmail, and the transcriptions seem good" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6335253) PL Paul L. chief operating officer > "The only challenge is with poor internet connections the application disturbs to translate words at faster speed hence it slows down with poor..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4842535) MZ Mohamed Z. Technicien réseau > "Moreover, Google Voice enables call screening, allowing you to decide whether to answer incoming calls based on the caller ID and message record." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4758796) HW Henry W. CEO > "If you don't update your public information on a regular basis, you leave yourself open to many spam callers asking for the very same thing: 'we..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4257012) RT Ryan T. Sales Engineer > "Google voice has been a great tool to allow for frequent updates to voicemail message, tracking of missed calls, and being able to read a..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4485308) VR Verified Reviewer Psychologist > "I wish I could choose the area code for my number, I was given an area code from another state and sometimes my clients think my call is spam and..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4299416) JA Jessica A. Fashion Photographer > "I like the capability of being able to make calls through my main phone with another number and it is a multi use for the business even being..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4481745) VR Verified Reviewer Supervisor customer service specialist > "Also get a lot of spam texts and calls." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6002082) DE Destiny E. RFSW > "Offers free numbers, calls are free in the US, you can call internationally for an extra fee." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6225610) RM Rosalina M. Executive Assistant/ Freelancer > "Joining issues: Google Voice may not coordinate well with other specialized instruments or stages, which can be an issue for clients who depend..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4633799) Wes P. Principal Software Engineer > "It will automatically transcribe any message that is left, and you can run Google Voice on multiple smartphones which are all paired to the same..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4302086) TH Tisha H. vice president > "Can't get all message in reading form all the time" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6035439) Wren W. Owner and Officient > "Love that its free." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7084260) ZM Zofia M. Customer Service and Sales Support Associate > "What I like least about Google Voice is that its call quality can be inconsistent at times, which can make it difficult to have clear..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4789225) RM Rosalina M. Executive Assistant/ Freelancer > "Generally speaking, Google Voice is a valuable and practical VoIP administration that offers numerous helpful highlights for individual and..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4633799) RM Rosalina M. Executive Assistant/ Freelancer > "No crisis calls: Google Voice can't be utilized for crisis calls, so you'll have to utilize a customary telephone line or cell if there should be..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4633799) KR Kayleigh R. School Psychologist > "I like that you can use Google Voice from your personal cell phone and call families from Google Voice." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6126733) JW Jennifer W. Paranormal tour guide > "As convenient as the Wi-Fi reception is, there is one downside. If you have issues with Wi-Fi then your phone will also be down. Or if you're..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4636332) VR Verified Reviewer Supervisor customer service specialist > "Overall its good when need something to make calls in case ur phone breaks or if need a messaging system." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6002082) CL Claudia L. Accounting Manager > "Google Voice calls require internet connections, which could be a downside if you are in an area that doesn't have a strong internet connection." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4440657) IJ Ikiera J. Call center > "I love how easy it is to use, I can use this phone for my business, it’s affordable and it sends you emails for your notifications on the app, it..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6179865) RD Rick D. CEO > "The iOS app allows you to use only internet but this feature has never worked to make outgoing calls." [See full review](https://www.capterra.com/p/210592/Voice/#GetApp___4514575) LT Lee T. Owner > "I liked the convenience of being able to choose my location and phone number best about Google Voice." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6135966) ZM Zofia M. Customer Service and Sales Support Associate > "Additionally, the app's user interface can be a bit confusing to navigate, especially when trying to set up certain features or customize..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4789225) LP Lexus P. Ceo > "It's pretty easy to set uo and has a simple interface" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7003214) AM Aries M. Sales Representative > "I don't like that it has limited access or integration with other apps not unless it's a Google product (i.e Google Calendar)." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4813924) RB Rita B. Teacher > "One of the things that I love about using Google Voice is that it allows you to protect yourself. If you don’t like giving your own personal..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4788351) Ferdinand K. graphist > "I didn't find much that I don't like, only that the logo doesn't show in the imediat that it's a google application referring to the colors..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4382258) VR Verified Reviewer Video producer > "Having the ability to use several devices allows you to sync all of your data and contact them from any of your devices." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4420626) RB Roxanne B. Dog Groomer / Pet Sitter Owner > "I understand that you send out an email notifying users, however your emails get lost in the spam and junk mail." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4763976) RM Rosalina M. Executive Assistant/ Freelancer > "Generally speaking, Google Voice is a valuable and practical VoIP administration that offers numerous helpful highlights for individual and..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4633799) ZM Zofia M. Customer Service and Sales Support Associate > "Additionally, the app's user interface can be a bit confusing to navigate, especially when trying to set up certain features or customize..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4789225) LP Lexus P. Ceo > "It's pretty easy to set uo and has a simple interface" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___7003214) Ferdinand K. graphist > "I didn't find much that I don't like, only that the logo doesn't show in the imediat that it's a google application referring to the colors..." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4382258) AJ Abhijeet J. Owner > "Smooth and organized interface without bugs." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6433056) KI Katie I. Ceo > "The intro ad for google voice, and having to hit the button to go through is confusing and inconvenient" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4749487) Vignesh M. Senior Process Associate > "It provides good quality, clear icons, and user interface" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4787343) EK Eric K. Software Analyst > "Too basic, no auto recording, very slow to load into the browser and the layout of the system wasn't nearly as user friendly as it should be." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___2796157) RS Ryan S. Owner > "It integrates well with my business and I like that it's available on so many platforms (Android, iOS, PC, etc.)" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___5100421) RJ Raphael J. CFO > "Doesn’t integrate with Facebook or Google my business." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___2590286) DK Daniela K. Translator > "The biggest pro for me is how easy it is to integrate with other Google products." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4595949) CF Chad F. Instructional Technology Coach > "The setup isn't the most easily understood process." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___2472734) MP Michael P. Owner > "Google Voice has definitely become an integral part of business. " [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___3841353) AS Antonio S. Bioinformatician > "Limited availability and slow response from customer support" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4558896) KC Keetria C. CEO > "Easy integration and setup process." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___3383549) AG Adam G. deputy executive director > "The application is expensive compared to other VoIP service providers" [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4985229) VR Verified Reviewer Publisher > "Relatively easy to use and easy to use with other Google products, including Android and Gmail." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6011114) Majd A. Digital App > "Customer support can be slow to respond sometimes." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___4884241) NT Naf T. QA Tech > "It's easy to use and works well with the network." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___6433617) Stefanie J. Account Manager > "I really don't like how many dropped calls my employees and I experienced as well as the lack of 24hr live customer support." [See full review](https://www.capterra.com/p/210592/Voice/#Capterra___3374125) [View Reviews](https://www.capterra.com/p/210592/Voice/reviews/) ## User interface [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) 4.42 (271) [Google Voice](https://www.capterra.com/p/210592/Voice/) 4.54 (726) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features CloudTalk Top features 33/37 - Activity Dashboard - AI Copilot - Auto-Dialer - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Computer Telephony Integration - Conferencing - CRM - Customizable Reports - Generative AI - Interaction Tracking - IVR - Live Chat - Monitoring - Multi-Channel Communication - Predictive Dialer - Real-Time Monitoring - Reporting/Analytics - SMS Messaging - Text to Speech - Third-Party Integrations - Video Conferencing - Voice Mail - VoIP - VoIP Connection [See all features](https://www.capterra.com/p/182004/CloudTalk/#features) Google Voice 5/37 - Activity Dashboard - AI Copilot - Auto-Dialer - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Disposition - Caller ID - Call List Management - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Computer Telephony Integration - Conferencing - CRM - Customizable Reports - Generative AI - Interaction Tracking - IVR - Live Chat - Monitoring - Multi-Channel Communication - Predictive Dialer - Real-Time Monitoring - Reporting/Analytics - SMS Messaging - Text to Speech - Third-Party Integrations - Video Conferencing - Voice Mail - VoIP - VoIP Connection [See all features](https://www.capterra.com/p/210592/Voice/#features) ### Recognition CloudTalk is recognized as a top-rated tool in 3 Capterra Shortlist reports Google Voice Best Value Cloud PBX Software (2026)  Best Value Cloud PBX Software (2022)  ### Deployment & support CloudTalk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos Google Voice Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details CloudTalk - By CloudTalk - Located in Slovakia - Founded in 2016 Google Voice - By Google - Located in United States - Founded in ## 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