--- title: "Compare CloudTalk vs RingEX 2026 | Capterra" description: "Unsure of what to choose? Check Capterra to compare CloudTalk and RingEX based on pricing, features, product details, and verified reviews." source_url: "https://www.capterra.com/compare/182004-242188/CloudTalk-vs-RingCentral-MVP" page_type: "comparison" language: "en" --- # CloudTalk vs RingEX Features and Cost Comparison Last updated September 17th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: CloudTalkRingEX2/4 selected [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.2 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) [## CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[4.4 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) Starting Price $19.00/month Value-for-Money 4.2 Functionality 4.3 Ease of Use 4.5 Customer Service 4.3 Reviews Sentiment Based on [271 reviews](#user-reviews) Positive 239 Neutral 9 Negative 23 [## RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.2 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) Starting Price $30.00/month Value-for-Money 4.1 Functionality 4.3 Ease of Use 4.2 Customer Service 4 Reviews Sentiment Based on [1,206 reviews](#user-reviews) Positive 980 Neutral 148 Negative 78 ## Not a match? Find software alternatives tailored to your priorities. These software suggestions are similar to those you’re currently comparing. ### Twilio 4.4 (512) * * * Starting Price $0.01 Usage Based Free Trial Free Version * * * User rating 88% of reviewers rated it above 4 stars * * * ### Zendesk Suite 4.4 (4,092) * * * Starting Price $115.00 Per User,Per Month Free Trial Free Version * * * User rating 89% of reviewers rated it above 4 stars * * * ### Ultatel Cloud Business Phone System 4.7 (41) * * * Starting Price $18.00 Per User,Per Month Free Trial Free Version * * * User rating 95% of reviewers rated it above 4 stars * * * Highest Rated ### LiveAgent 4.7 (1,789) * * * Starting Price $15.00 Per User,Per Month Free Trial Free Version * * * User rating 97% of reviewers rated it above 4 stars * * * What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 3,282 reviews from business phone systems software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 71%Fit Feature ratings Call Routing 3.8 Mobile Access 2.5 Call Transfer 3.5 Alerts/Notifications 3.8 Call Recording 4.2 83%Fit High performer Feature ratings Call Routing 4.4 Mobile Access 4.4 Call Transfer 4.4 Alerts/Notifications 4.3 Call Recording 4.6 User satisfaction User satisfaction 4.4 User reviews[271](https://www.capterra.com/p/182004/CloudTalk/reviews/) Ease of use 4.5 Functionality 4.3 Value for money 4.2 Customer support 4.3 User satisfaction 4.2 User reviews[1,206](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) Ease of use 4.2 Functionality 4.3 Value for money 4.1 Customer support 4.0 Price starts from Price starts from $19Per User, Per Month - Free version - Free trial Price starts from $30Per User, Per Month - Free version - Free trial Best for Best for CloudTalk is the perfect business phone system for small and mid-sized companies focused on sales and customer service, aiming to deliver an excellent customer experience to their clients. Best for RingEX is a flexible cloud-based solution which is ideal for businesses of all sizes. ## User reviews Pros & cons DV Dhanesh V. Team lead > "Genuine and integrations are good" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___7062481) AS Andres S. Recruitment Manager > "Reception is unstable.assigning a caller ID takes over one month.they will do unexpected maintenance during the..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4604853) Nishant B. BDM > "CloudTalk is intuitive and easy to use, with excellent call quality and reliable global connectivity." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6868922) AS Anna S. Lead Gen Specialist > "The icon beside the phone number is not that functional and most of the time when numbers are being copy/paste..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3221157) CV Chandu V. Sales manager > "Its easy to use and configure, user-friendly and docent take much to make a new team mate learn ," [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6802905) ZB Ziya B. Advanced Systems Engineer > "The pricing may be costly for small businesses." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207) FD Faye D. sales representative > "never had any issues, great for listening back to calls" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6700581) VR Verified Reviewer General Manager > "The call quality was poor and they overcharged us and will not refund after cancellation so buyer beware before..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#GetApp___3287308) EA Enrico A. Customer Service Manager > "It comes with amazing VoIP features and also makes call tracking easy" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6168528) AC Andres C. Marketing Specialist > "Managing voicemails can be a bit tricky, and their computer client misses calls if your computer sleeps." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3102332) ZB Ziya B. Advanced Systems Engineer > "Access to customer information within the platform has streamlined workflows, and the call quality is..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207) Anthony A. General Manager > "Dropped calls created an extra administrative burden for us to call back for our customers to try and call us..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3290036) CV Chandu V. Sales manager > "good with calls reports" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___6802905) NA Nicolae A. owner > "I asked them if they can let me try it for few days, considering that I still have free trial perioad. And..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3254007) ZB Ziya B. Advanced Systems Engineer > "It has revolutionized our communication processes, enhancing efficiency and customer interactions." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207) BJ Bianca J. Business Owner > "Credit runs out much more quickly when you pay for a plan that it does in the trial version." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768) AA Araceli A. Customer Service Representative > "It is perfect to call, leaving a trustful record of calls and follow-up cases; it is possible to connect to..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3237711) BJ Bianca J. Business Owner > "There's no clear itemised call charge list, when I asked for one they never got back to me." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768) FK Filip K. Marketing Specialist > "It's simple and intuitive, providing everything we need and want at a much lower price than any of the..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4351880) AA Araceli A. Customer Service Representative > "In the beginning, it could be challenging to configure the software; you will have to request a support call." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3237711) VR Verified Reviewer Head of Marketing > "It is a great tool to connect with customers around the world, in our case usually free of charge." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4565606) VR Verified Reviewer General Manager > "We tried for a month, were charged and paid for 13 months then told "tough shit" read the terms of service, no..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#GetApp___3287308) ZB Ziya B. Advanced Systems Engineer > "CloudTalk stands out as an efficient and reliable communication solution." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4814207) PD Philipp D. Director > "Outbound calls are expensive in our region (though this is typical for all products on the market)" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3283052) FL Frederico L. Head of the Customer Service > "The integration process was enjoyable, as we had a dedicated Sales manager taking care of our implementation...." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2511295) PD Philipp D. Director > "Mobile app functionality is a bit outdated" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3283052) AI Adriana I. Website Manager > "All you need in one tool for a great price." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___4387890) BJ Bianca J. Business Owner > "Misleading price guides, everything is US dollars but they don't clearly state that." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768) CC Claudia C. Chief Customer Officer > "It is easy to set and use and the team benefits from performance optimization,productivity, process automation,..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3323405) RS Rudy S. Territory Account Manager > "Sometimes it would give us an error or say things like call not connected." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3492687) AR Ali R. Director > "Support was fantastic and call quality decent" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3931578) Anthony A. General Manager > "Call connection lag time was unacceptable." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3290036) ZF Zane F. Project Manager > "I like that CloudTalk is available on desktop and on mobile." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3276501) NR Nicole R. Owner > "Let me repeat that...we couldn't give them more money without contacting them - no easy "upgrade" button that..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) JS Jordan S. CTO,Co-Founder > "The tool is really really easy to use and the call notification for inbound calls worked really well!" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3588819) CC Ciaran C. CEO > "Cloudtalk started ok for us - sadly the system was not the easiest to use for some team members and the app was..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#SoftwareAdvice___2987768) VR Verified Reviewer Digital Marketing Director > "Perfect integration with HubSpot so we are able to keep track of all the calls and engagement." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2848515) BJ Bianca J. Business Owner > "I've tried repeatedly to get this information but to no avail." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3094768) BM Ben M. Customer Success Manager > "Overall it was easy to transition into Cloudtalk and adjust our current work set up to it" [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3276494) TE Tessa E. Program Development Manager > "Because it relies on an internet connection, there is sometimes a lag in the conversation or trouble connecting..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2478083) AR Adam R. CEO > "The idea of the software being able to tie remote-access cell phones together is wonderful, but not fully..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2955448) Béla B. Customer Experience Manager > "The only negative I can mention is that we have been unable to install the CloudTalk client app from the..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2484378) TD Trevor D. Receptionist > "one pro that I like is that I can contact one of my employees by using cloud talk before transferring a call to..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2477259) CM Chris M. DIRECTOR > "Lag on calls, but this is a problem across the board with most VOIP software." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3022246) TH Telmo H. Account Manager > "Customer support helped us a lot in getting a German mobile number, which was quite hard to get with the..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3041287) GG Georgi G. Director > "The mobile apps seem to be outdated and problematic, compared with the web interface." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2905915) ER Esat R. Wealth Manager > "Call monitor helps the most for us training our calls and being able to listen to each other." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2474941) NR Nicole R. Owner > "Purchasing and onboarding are the worst. Once we purchased a plan, there was no way to upgrade without..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) AT Alan T. Service Director > "Ease of use, quick and simple integration and great call quality." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3274516) NR Nicole R. Owner > "Also, odd things happen like we uploaded all new sound files and they didn't "take"." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) RS Rudy S. Territory Account Manager > "Their support is amazing and their support staff as well." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3492687) TH Telmo H. Account Manager > "The App is quite basic and has a lot of bugs, would love to see it updated." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3041287) CC Ciaran C. CEO > "The call recording & integration into our CRM was a really nice feature for us" [See full review](https://www.capterra.com/p/182004/CloudTalk/#SoftwareAdvice___2987768) KA Kevin A. Marketing > "Their mobile app does not work." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2727581) CH Charif H. ceo > "Using the service mainly to acquire a virtual number for my business, the service is good," [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3035372) NR Nicole R. Owner > "Turns out they had a database issue, so we had to reupload them." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) GG Georgi G. Director > "Smooth integration with custom REST API." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2905915) OK Olivia K. Account Manager > "They hide their features behind paywalls." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3068910) CC Claudia C. Chief Customer Officer > "The support during the trial is really good." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3323405) NR Nicole R. Owner > "It took 24 hours to resolve this due to the time difference." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2489273) RS Rudy S. Territory Account Manager > "Also updating is very easy and fast." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3492687) CC Ciaran C. CEO > "Finally when we left the awful refund policy - zero refund." [See full review](https://www.capterra.com/p/182004/CloudTalk/#SoftwareAdvice___2987768) AT Alan T. Service Director > "Couldtalk itself is great - intuitive user interface, easy to use, great call quality - try it yourself, you..." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3274516) JO John O. Operations Manager > "Customer Service inefficiency to resolve an issue." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___2923160) CC Claudia C. Chief Customer Officer > "The support is very good." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3323405) AA Araceli A. Customer Service Representative > "In the beginning, it could be challenging to configure the software; you will have to request a support call." [See full review](https://www.capterra.com/p/182004/CloudTalk/#Capterra___3237711) [View Reviews](https://www.capterra.com/p/182004/CloudTalk/reviews/) Reneisha H. Clinical Programs Manager > "Features like call routing, voicemail access, and remote communication tools are helpful in a busy medical practice environment. Once users..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7146080) BW Brandon W. CTO > "Misleading 10DLC guidance, lack of upfront disclosure, and key SMS features require additional paid add-ons not explained during sales." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7126397) BB Bonnie B. Digital Systems Manager > "It is an improvement from our previous voip experience which required the use of a physical phone, however, the RingCentral Video issues and our..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7167752) Marco C. Pre Litigation Legal Assistant > "Another problem is that the default number selected is sometimes the company's main number and not the user's own number, which makes..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7066775) AP Albert P. Administrator > "The instant caller ID pop-ups allow us to proactively answer calls, especially from those we've been trying to reach, dramatically reducing..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6719585) BW Brandon W. CTO > "This was also not clearly explained during the sales process, despite us outlining our requirements upfront." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7126397) BW Brandon W. CTO > "The core phone functionality works, but additional features require more setup and cost." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7126397) SH Sarah H. Appt Setter > "Hard to find something not to like! If I had to choose, I have experienced a delay once or twice but that may have been with my internet." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7136319) AS Alex S. Business Development Manager and Senior Marketing Strategist > "The ability to create call trees for different departments of our organization has been a game changer in our response time for leads." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6500329) JB Jonathan B. HR and Operations Analyst > "Additionally, there were times when the call dropped randomly; however, this might of been to internet problems." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7035891) MC Milena C. Office Manager > "RingEX is simple to setup and they do offer multiple options for easy add ons that are both free or even some cheap options to help optimize..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7045394) DJ Daniel J. Sales Development Rep > "Doesnt have an available function to automate text messages" [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6712399) AP Albert P. Administrator > "This would allow us to easily reference customer agreements, particularly regarding costs, and prevent potential discrepancies or..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6719585) CE Cameron E. Chief Operations Officer > "Sometimes the notifications settings can get messed up without any intervention." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6769854) CS Connor S. Brokerage Operations Associate > "RingEX is great for Ring Central customers to centralize all of the text, phone and video capabilities of your account." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6598246) BP Beth P. Data Entry Manager > "Some of the reporting for RingEX is lacking. " [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6642441) LH Lyla H. Administrator > "I love that it is an app that I have on my phone so I can call our customers straight from my cell phone." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7061612) JM Juan M. Operations Supervisor > "One of the things I'm not a fan of is that, despite being a stable platform, it has delays in connecting calls (they are not very common, but..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6039573) LH Lyla H. Administrator > "It alleviates the need to have office (Landline) phones." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7061612) TK Taylor K. People Ops Specialist > "The deployment of RingCentral wasn't the best, BUT, my work is very complex so we had a lot of questions when we were setting things up that I..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5069451) JG Jennifer G. Partner > "It is an easy interface, makes getting calls anywhere easy, even abroad because the app allows me to receive calls if I am on wifi, and fills..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6198422) MF Meg F. Owner > "Way more expensive than initial quote with lots of additional fees, lots of issues with texting (including making all of our texting read only..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#SoftwareAdvice___4955284) LH Lyla H. Administrator > "The app is easy to use and we are able to block spam calls with ease." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7061612) JS Joshua S. Director of Information Systems > "I am not a big fan of the mobile app functionality, and being IT that is a huge feature for me in a remote world" [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5092032) RT Ryan T. Head Of Integrated Search And Data Performance > "We we're able to use text authentication services, call clients, and keep our office going from any location in the world." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6023355) LO Luke O. Sales Dev Manager > "Before, the app did not include HUD features which made it more difficult, but this has been addressed." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6035610) BP Beth P. Data Entry Manager > "It's nice to be able to fax, call, text and message all within one app." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6642441) Mario D. General Manager > "The icing on the cake was that after honouring the two-year contract with a platform that did not meet our needs and we were not using, the..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___3924154) SW Shannon W. VP Operations > "It is quite efficient and effective to have several key business services in one spot. " [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6616068) CD Claire D. Contract Administrator > "Have heard that when people call it doesn't sound like a normal phone call, like music is playing or something." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5031821) RT Ryan T. Head Of Integrated Search And Data Performance > "We rarely experienced outages or issues and it allow us to maintain a local Canadian office phone number despite working 100% remotely. " [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6023355) CD Claire D. Contract Administrator > "The number I was assigned also comes up on peoples phones as spam." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5031821) JB Jonathan B. HR and Operations Analyst > "The navigation part of RingEx is very compatible and easy to work through." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7035891) SV Sebastian V. IT Governance Manager > "It's not as intuitive as some other solutions and it takes longer to complete some tasks." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6062427) LO Luke O. Sales Dev Manager > "The ease of use and ability for our sales team to be able to answer calls that are meant for our team during business hours, and have a simple..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6035610) TG Tiffany G. Director of Marketing > "I struggle to listen to voicemails from my RC calls." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6037461) EV Erica V. Office Manager and Executive Legal Assistant > "Being a smaller firm, RingCentral gave us the opportunity to find a solution that was a better fit for our Clients, and expand the availability..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5035067) RS Raj S. President > "hour to 1 hour hold time is not good for service." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6165117) SC Summer C. Reservation Manager > "This enhances communication & efficiency by bringing these platforms to our employees based in different countries." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6021005) RS Raj S. President > "poor, Always had the issue of tying to get through to customer service and it was not a convenient experience." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6165117) DL Danielle L. EHR Clinical Consultant > "I also like that when I receive a call, I have the choice to answer via my mobile phone or computer since the application is on both. " [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6149678) BB Brian B. GM > "Customer service will drag you around until you accept to live with the issues." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#SoftwareAdvice___6135179) HB Holly B. Business development representatives > "Each day the routine gets easier." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7065817) RS Raj S. President > "getting through the customer service line for simple inquiries was impossible." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6165117) JM Juan M. Operations Supervisor > "In general Ring Central is a stable, reliable and flexible platform since it is cross-platform, in the last few days I have not had connection..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6039573) LW Lela W. Paralegal > "I don't like that you can't save text messages from and to clients to save in the file when we close a file." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4810756) VR Verified Reviewer Account Executive > "The computer application is easy to useI LOVE the mobile app; it allows me to keep in contact with my prospects/clients while I am on the..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5030822) VR Verified Reviewer Housing Specialist > "Changing the settings doesn’t always improve the problems either." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6013134) JG Jenna G. Admin > "I like ring central better then spectrum or At&T. Love that it connects to your mobile phone and can login and out of when needed." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6196672) LM Laura M. Quality Assurance Analyst > "Also, after I click on the link, the waiting time to show me the screen and the call window is longer than other apps I have used." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4212441) KT Krystal T. Property Manager > "I am totally in love with the fact that the app allows me to do so many things, send fax, text me residents and guest, call from the app using..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___3835052) KS Kubra S. Designer > "Sometimes it is hard to connect to the meetings." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6035366) RD Reema D. Associate Director > "You are able to take calls on both desktop and on a cell phone, so it mitigates the need for a business cell plan and transfers all call..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4472905) AQ Alexandra Q. Operations Specialist > "Because they take so long to push features through R&D, they sometimes don't have features available that are table-stakes for other providers." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4836701) WB Walter B. Director of Sales > "Aside from the functionality I like that you have the option to have an actual desktop phone, or softphone to use an app on a mobile device to..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5001095) CL Cesar L. Cyber Incident Response Analyst > "The support sometimes was unresponsive and they lack expertise on some areas. And that they kind of have separate Call Center solution from the..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4592108) AM Aries M. Customer Support > "I like the instant messaging and file sharing feature that allows me to properly communicate with my customers especially when I'm doing some..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4511134) VR Verified Reviewer Founder > "Finally, and perhaps worst part, their customer support is extremely terrible. If you ever have to call them, expect to spend 6-10 minutes..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#GetApp___4644351) PC Paloma C. Accounting Associate > "What I like the most about this software is that enables me to make international calls in a very affordable price and keep track of my..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4582664) JJ Jennifer J. LEAD REIMBURSEMENT > "for the first few months there seemed to be issues with it freezing my cell phone occasionally so i would have to uninstall and reinstall." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4472740) MH Marcy H. Operations Manager > "Call quality is consistently clear, and I've experienced minimal disruptions, ensuring that crucial business communications remain uninterrupted." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6037517) Adam F. IT Infrastructure Analyst > "RingCentral is feature rich but at times this can be detrimental as it can be difficult to find the option/setting your looking for." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4585716) SB Stephanie B. Office Administration > "It means when I'm working from home I am able to transfer calls to other employees who might also be working from home or I can forward the..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4897666) SV Sally V. Sales > "We cannot place calls, we can only receive them because their cost for international calls is too expensive." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4299477) DR Dionel R. Intake > "I like all the features that the app has like choosing your schedule to receive calls, is very easy to transfer the calls." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6073276) AJ Amy J. Office Manager > "The customer support was not very helpful. " [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6119926) AB Alexander B. Managing attorney > "Intuitive features and functions are in place that allows you to easily get done what you need to." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5094654) Mario D. General Manager > "Talking to people a world away and getting them to understand what the issue I was experiencing, including screenshots and videos, felt like..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___3924154) KK Kim K. Office Manager > "I love that I can get and see all calls that come in to my office directly to my cell phone. " [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6128910) KC Karla C. Leasing agent > "What I don't dislike is having to log in" [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6027748) VB Vie B. Customer Support Specialist > "I like how you can access it through any mobile device and also how when there are any issues or bugs in the system, the technical support..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___3925706) JY Joshua Y. EngineerI > "Less compatible." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6030909) AG Allen G. Senior Medical Biller > "I like RingCentral MVP because this is an all-in-one unified communications app for businesses." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6196634) VR Verified Reviewer Dispatcher > "The price was a bit too high and you could only use the softphone per 2 persons, so literally not the whole team, eh." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4780646) JG Justin G. Paralegal > "The digital fax is also very convenient when having to send large faxes." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6398480) TB Thomas B. IT/Technical Lead > "A few days later they try calling my number 6 times in a row. When that didn't work they then called my boss to ask if he was the person to..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4815898) RM Rosalina M. Executive Assistant/ Freelancer > "Generally speaking, RingCentral MVP is a complete correspondence arrangement that offers a scope of elements to help remote groups convey and..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4631328) CH Cody H. Account Manager. > "Settings didn't seem to always save and the video calling was very subpar to Zoom or Teams." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4585752) VR Verified Reviewer Housing Specialist > "I like the multiple functions of the system that act as a real telephone." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6013134) KS Koshish S. Student > "Slow feature and bad ui in both the mobile and desktop application." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4472669) JB Jonathan B. HR and Operations Analyst > "The navigation part of RingEx is very compatible and easy to work through." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7035891) Marco C. Pre Litigation Legal Assistant > "Another problem is that the default number selected is sometimes the company's main number and not the user's own number, which makes..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7066775) RF Richard F. MLO > "RingCentral assists my business with interfacing with clients and interior colleagues in a consistent, proficient way." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4486783) RS Rachel S. Transaction Coordinator > "Their online user guide is difficult to use." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___3861724) AQ Alexandra Q. Operations Specialist > "The new layout is also very sleek and streamlined." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4836701) BC Brian C. Project Engineer > "At first all the functionality can be over-whelming but because the user interface is simple to learn, the learning curve is very short." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___2958964) VR Verified Reviewer Booking agent > "I like it, it's easy to use, I like the interface and the colors the app use." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4299414) Selim D. Inside Sales Specialist > "Didn't have direct integration with Pipedrive CRM, so we needed to use API." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4728105) EV Erica V. Office Manager and Executive Legal Assistant > "It was easy to integrate into our system and no one has experienced any issues thusfar." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___5035067) SV Sebastian V. IT Governance Manager > "It's not as intuitive as some other solutions and it takes longer to complete some tasks." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6062427) AH Amanda H. Agency Producer > "It was easy to integrate with several other tools including PipeDrive." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4667079) RS Raj S. President > "hour to 1 hour hold time is not good for service." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6165117) VR Verified Reviewer Business Developer- Sales Ops > "I like it's integration with our CRM Salesforce and we are able to connect with HVS cadences." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#GetApp___2717408) RS Raj S. President > "poor, Always had the issue of tying to get through to customer service and it was not a convenient experience." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6165117) SP Sophie P. Trainee Manager > "It is a super easy to use system and has good I integration options." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___3712539) RS Raj S. President > "getting through the customer service line for simple inquiries was impossible." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___6165117) HB Holly B. Business development representatives > "Each day the routine gets easier." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___7065817) CL Cesar L. Cyber Incident Response Analyst > "The support sometimes was unresponsive and they lack expertise on some areas. And that they kind of have separate Call Center solution from the..." [See full review](https://www.capterra.com/p/242188/RingCentral-MVP/#Capterra___4592108) [View Reviews](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) ## User interface [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/) 4.42 (271) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/) 4.24 (1,206) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features CloudTalk Top features 46/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendant - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Caller ID - Customizable Reports - Employee Directory - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Monitoring - Multi-Channel Communication - PBX - Predictive Dialer - Purchasing & Receiving - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - SMS Messaging [See all features](https://www.capterra.com/p/182004/CloudTalk/#features) RingEX 35/50 - Activity Dashboard - Activity Tracking - AI Copilot - Alerts/Notifications - API - Auto-Dialer - Automated Attendant - Automatic Call Distribution - Callback Scheduling - Call Center Management - Call Conferencing - Call Disposition - Caller ID - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Scripting - Call Tracking - Call Transfer - Chat/Messaging - Collaboration Tools - Communication Management - Computer Telephony Integration - Contact Database - Contact Management - CRM - Customizable Caller ID - Customizable Reports - Employee Directory - Fax Management - Generative AI - Interaction Tracking - IVR - Live Chat - Mobile Access - Monitoring - Multi-Channel Communication - PBX - Predictive Dialer - Purchasing & Receiving - Queue Management - Real-Time Analytics - Real-Time Data - Real-Time Monitoring - Real-Time Reporting - Reporting & Statistics - SMS Messaging [See all features](https://www.capterra.com/p/242188/RingCentral-MVP/#features) ### Recognition CloudTalk is recognized as a top-rated tool in 3 Capterra Shortlist reports RingEX is recognized as a top-rated tool in 3 Capterra Shortlist reports ### Deployment & support CloudTalk Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos RingEX Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details CloudTalk - By CloudTalk - Located in Slovakia - Founded in 2016 RingEX - By RingCentral - Located in United States - Founded in 1999 ## Popular Comparisons [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[4.42 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.71 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) $19/month Price $29/month 4.3 Features 4.7 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/169627-182004/RingOver-vs-CloudTalk) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) vs [Ringover](https://www.capterra.com/p/169627/RingOver/)[4.71 (888)](https://www.capterra.com/p/169627/RingOver/reviews/) $30/month Price $29/month 4.3 Features 4.7 4.2 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/169627-242188/RingOver-vs-RingCentral-MVP) [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[4.42 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) vs [Convoso](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/)[4.51 (395)](https://www.capterra.com/p/76768/Cloud-Predictive-Dialer/reviews/) $19/month Price $90/month 4.3 Features 4.5 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/76768-182004/Cloud-Predictive-Dialer-vs-CloudTalk) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) vs [800.com](https://www.capterra.com/p/208208/800-com/)[4.71 (364)](https://www.capterra.com/p/208208/800-com/reviews/) $30/month Price $149/month 4.3 Features 4.6 4.2 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/208208-242188/800-com-vs-RingCentral-MVP) [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[4.42 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) vs [DialedIn CCaaS](https://www.capterra.com/p/29589/CallCenterNOW/)[4.81 (335)](https://www.capterra.com/p/29589/CallCenterNOW/reviews/) $19/month Price $25/month 4.3 Features 4.7 4.5 Ease of Use 4.8 [View full comparison](https://www.capterra.com/compare/29589-182004/CallCenterNOW-vs-CloudTalk) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) $30/month Price $25/month 4.3 Features 4.5 4.2 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/175788-242188/Nextiva-vs-RingCentral-MVP) [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[4.42 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.67 (1,789)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $19/month Price $15/month 4.3 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-182004/LiveAgent-vs-CloudTalk) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) vs [3CX](https://www.capterra.com/p/158704/3CX/)[4.39 (468)](https://www.capterra.com/p/158704/3CX/reviews/) $30/month Price $350/year 4.3 Features 4.4 4.2 Ease of Use 4.4 [View full comparison](https://www.capterra.com/compare/158704-242188/3CX-vs-RingCentral-MVP) [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[4.42 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) vs [Nextiva](https://www.capterra.com/p/175788/Nextiva/)[4.60 (919)](https://www.capterra.com/p/175788/Nextiva/reviews/) $19/month Price $25/month 4.3 Features 4.5 4.5 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/175788-182004/Nextiva-vs-CloudTalk) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) vs [Ultatel Cloud Business Phone System](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/)[4.66 (41)](https://www.capterra.com/p/215555/Clarity-Business-Phone-System/reviews/) $30/month Price $18/month 4.3 Features 4.6 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/215555-242188/Clarity-Business-Phone-System-vs-RingCentral-MVP) [CloudTalk](https://www.capterra.com/p/182004/CloudTalk/)[4.42 (271)](https://www.capterra.com/p/182004/CloudTalk/reviews/) vs [Readymode](https://www.capterra.com/p/136728/Readymode/)[4.62 (144)](https://www.capterra.com/p/136728/Readymode/reviews/) $19/month Price $239/month 4.3 Features 4.6 4.5 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/136728-182004/Readymode-vs-CloudTalk) [RingEX](https://www.capterra.com/p/242188/RingCentral-MVP/)[4.24 (1,206)](https://www.capterra.com/p/242188/RingCentral-MVP/reviews/) vs [Zoom Phone](https://www.capterra.com/p/208535/Zoom-Phone/)[4.52 (246)](https://www.capterra.com/p/208535/Zoom-Phone/reviews/) $30/month Price $10/month 4.3 Features 4.5 4.2 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/208535-242188/Zoom-Phone-vs-RingCentral-MVP)