# Compare Activechat vs Fathom 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare Fathom and Activechat based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/182092-276054/Visual-Chatbot-Builder-vs-Fathom

---

# Fathom vs Activechat Features and Cost Comparison

Last updated June 3rd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

FathomActivechat2/4 selected

[Fathom](https://www.capterra.com/p/276054/Fathom/)[5.0 (808)](https://www.capterra.com/p/276054/Fathom/reviews/)

[Activechat](https://www.capterra.com/p/182092/Visual-Chatbot-Builder/)[4.7 (65)](https://www.capterra.com/p/182092/Visual-Chatbot-Builder/reviews/)

[## Fathom](https://www.capterra.com/p/276054/Fathom/)[5.0 (808)](https://www.capterra.com/p/276054/Fathom/reviews/)

Starting Price

$15.00/month

Value-for-Money

4.9

Functionality

4.9

Ease of Use

5

Customer Service

5

Reviews Sentiment

Based on [808 reviews](#user-reviews)

Positive

807

Neutral

0

Negative

1

[## Activechat](https://www.capterra.com/p/182092/Visual-Chatbot-Builder/)[4.7 (65)](https://www.capterra.com/p/182092/Visual-Chatbot-Builder/reviews/)

Starting Price

$9.00/month

Value-for-Money

4.8

Functionality

4.6

Ease of Use

4.2

Customer Service

4.6

Reviews Sentiment

MD

Based on [65 reviews](#user-reviews)

Positive

64

Neutral

0

Negative

1

## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 1,734 reviews from conversational ai platform software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

92%Fit

Not enough reviews

Feature ratings

Chatbot

5.0

Live Chat

4.8

Natural Language Processing

4.8

AI/Machine Learning

4.9

Reporting/Analytics

4.8

72%Fit

Not enough reviews

Feature ratings

Chatbot

4.5

Live Chat

\--

Natural Language Processing

5.0

AI/Machine Learning

5.0

Reporting/Analytics

4.0

User satisfaction

User satisfaction

5.0

User reviews[808](https://www.capterra.com/p/276054/Fathom/reviews/)

Ease of use

5.0

Functionality

4.9

Value for money

4.9

Customer support

5.0

User satisfaction

4.7

User reviews[65](https://www.capterra.com/p/182092/Visual-Chatbot-Builder/reviews/)

Ease of use

4.2

Functionality

4.6

Value for money

4.8

Customer support

4.6

Price starts from

Price starts from

$15Per User, Per Month

-   Free version
-   Free trial

Price starts from

$9Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Anyone who is on a lot of video calls: Sales and customer success professionals, founders, businesses with remote teams, consultants, etc.

Best for

Activechat is best suited for enterprise customer support in telecom, services, SaaS and e-commerce.

## User reviews

Pros & cons

Caroline S.

Cellular Health Consultant

> "The accuracy of the transcription is top-tier, even with background noise, and the AI-generated summaries are a total game-changer for my productivity."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7084453)

Caroline S.

Cellular Health Consultant

> "This makes it difficult to maintain a complete record within a CRM, as any links or notes shared in the chat are lost."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7084453)

VR

Verified Reviewer

Assistant Director

> "Overall, I enjoy the sharp accuracy, post session outlined notes, font type, Fathom AI where you can ask question and the AI bot tailors the answer based on the content and it was able..."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6886040)

RR

Rachel R.

Coder

> "There are some bugs in terms of sharing recordings and granting access."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7147246)

JM

Jaaziah M.

Student

> "The transcript feature helps me build a collection of typed notes that I can put into an ai database and ask questions when studying."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6586574)

JS

Jayne S.

Director

> "As a VA with a number of client emails that I work in, its currently quite price prohibitive to purchase accounts across all of those clients. Where I can invite my own business email..."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6686363)

KR

Kwesi R.

Vice President

> "It provides really good summaries and action points. And I often find myself reading things I actually missed in the meetings. But my favourite use is in training my team and reviewing..."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6745488)

MH

Mallory H.

Customer Success Rep

> "I was spending an excessive amount of time trying to dig back through recordings to pick out action items, find details I know we talked about but didn't get in my notes, and then type..."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6616314)

KM

Kelly M.

Managing Diretor

> "It captures key moments, auto-generates notes with shocking accuracy, and organizes everything so I can stay present in the conversation without worrying about missing a detail."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6795750)

EN

Eric N.

Director, DEI Consulting and Training

> "I have not found a way to edit the meeting summary notes to update inaccuracies or correct spellings of people's names before sharing with meeting attendees."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6517712)

KC

Kyle C.

Senior Product Manager

> "There are a TON of AI based tools launching to market meant to summarize video and audio content so, I was looking for something in the product to stand out and really show me value..."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6602995)

VR

Verified Reviewer

Associate Software Engineer

> "Nothing as such, but when I referred one of my colleagues on fathom, my points did not increment, maybe the process I followed was wrong."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7068615)

IS

Ieva S.

Senior Product Designer

> "As a Product Designer, I no longer need to take notes during moderated usability testing sessions - Fathom summarises all of the key points and takeaways for me to great accuracy and..."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6731065)

NM

Noah M.

Customer Onboarding

> "The only thing I dislike about Fathom is how the pop-up when you launch a meeting happens to be in the upper right where I need to click to let meeting guest into my zoom calls. Because..."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6456445)

BR

Brittany R.

Head of Marketing

> "I've used Fathom at two companies now and I actually brought my latest company into using it because it's so helpful. Although I like using it myself, one of my favourite features is the..."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6362043)

PI

Parsa I.

CEO

> "sometimes the integration with google meet does not work. And I would like to have it be activated even if there are no guests in the meeting, and it's just me talking to the screen so..."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6491252)

David W.

IT Manager

> "Ultimately, Fathom helps me have a record of all my online conversations with a summary and set of actions and is excellent and awesome for being able to cover everything that must be..."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6664264)

MM

Michael M.

Founder

> "Only at this point do they inform me that their policy prohibits them from making the account transfer without proof of ownership of the old account; however that ship had sailed and I..."

[See full review](https://www.capterra.com/p/276054/Fathom/#SoftwareAdvice___6630085)

CB

Carlos B.

Assistant Cordinator

> "It keeps a clean and organized summary on my calls and helps me get going on the projects, proposals and tasks to do based on the call, It is a no brainer for our team."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6634525)

MM

Michael M.

Founder

> "This has caused significant damage to my company, as I no longer have access to transcripts and files for several long-term client relationships."

[See full review](https://www.capterra.com/p/276054/Fathom/#SoftwareAdvice___6630085)

DS

David S.

Founder CEO

> "The system simplifies the tracking of action items and follow-up tasks, making it a breeze to hold team members accountable and ensure nothing is overlooked post-meeting."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6506349)

EN

Eric N.

Director, DEI Consulting and Training

> "The transcript contains many errors, both in the accuracy of the transcription and in the attributions to who was speaking at the time."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6517712)

KC

Kyle C.

Senior Product Manager

> "Specifically, the way Fathom auto-joins meetings and initiates recordings is seamless and somewhat minimizes the stigma associated with asking the host to record the meeting."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6602995)

Leslie R.

Fondatrice

> "The “your questions” section isn't very relevant, with sentences that don't always correspond to what was said, and question assignments that aren't always correct."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6736355)

JE

Joy E.

Marketing Assistant

> "I love that I don't need to spend time taking notes during meetingss, I can easily extrapolate action items straight out of the meeting notes, and I can always come back to a meeting if..."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6745953)

AS

Abdul S.

CX Technical Writer

> "Additionally, relying heavily on AI-generated notes may sometimes overlook the nuances of a conversation that only a human touch can capture."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6427441)

CC

Christelle C.

CEO and Owner

> "The ability to access recordings immediately and the clean, professional formatting of the notes also make it incredibly efficient and impressive to share with others."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6815277)

PB

Peter B.

Head of Sales

> "It's a bit weird having an extra "attendee" on every call (even if it's just a blank screen) but you get used to it quickly and it's inobtrusive"

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6718737)

VR

Verified Reviewer

Director

> "Incredible AI notetaker that allows me to be 100% present and engaged in calls as I completely trust the quality of the Fathom output."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6593037)

JR

Joel R.

Production Coordinator

> "It was a little bit confusing to navigate the settings which automatically send the recordings/notes to all participants."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6469127)

Sean M.

Sr. Technical Recruiter

> "Fathom, using AI, distills the relevant details down to a summary that gives me the opportunity to interact with my clients 1 to 1, without taking notes."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6510337)

CK

Cory K.

Analytics Manager

> "Only that you have to discuss with others on the call that notes are being recorded and someone may not like that in a meeting if they know they are being recorded."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6516708)

MH

Mallory H.

Customer Success Rep

> "Fathom does all of that for me, and gives me easy ways to find information in calls, all while helping me track my customer data in Hubspot."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6616314)

MR

Michelle R.

Owner Business Consultant

> "Some people don't even know their Note Taker attends when they don't based on their settings for the software)."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6578442)

MS

Manvinder S.

VP, Products

> "The app automatically transcribes and summarizes meetings, allowing me to focus on the discussion without worrying about taking notes."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6448366)

Oliver W.

CTO

> "The only issue I have seen is that sometimes Fathom creates action items for things that were already resolved on the call."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6466098)

JE

Jacqueline E.

Business Consultant

> "Fathom is an incredibly reliable and easy-to-use meeting assistant that accurately captures summaries, transcripts, and action items."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6862148)

SH

Scott H.

President

> "The trickiest part for me is that I present a lot of PowerPoint slides in presentation mode and the control panel does not work well in this environment. If I am presenting a slide show..."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6093112)

Valentin H.

CEO

> "The AI-generated summaries are accurate, clear, and help streamline follow-up actions, saving me hours of manual review."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6542240)

SH

Scott H.

President

> "What happened in practice is that if I didn't type the notes immediately after the call, I'd forget half of what we talked about and if I had paper notes, I frequently (i.e. always) blew..."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6093112)

Valentin H.

CEO

> "What I love most about Fathom.video is its ability to effortlessly capture and summarize key moments from meetings in real-time."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6542240)

VR

Verified Reviewer

Sales Manager

> "Sometimes in the summary a few details get mixed up (i.e., maybe something I mentioned is listed as a pain point from the customer when they didn't say it)."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6581015)

BY

BREE Y.

clerk

> "Fathom is wonderful for capturing meetings that require documented minutes."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___7086752)

HM

Hannah M.

Senior Fundraising Strategist

> "The only awkward part of Fathom is that it joins Zoom meetings and all of my meetings are now recorded."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6467615)

CB

Carlos B.

Assistant Cordinator

> "Fathom is the best companion for video calls with clients, It has helped me keep a record of the most important factors discussed in my calls."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6634525)

JE

Jacqueline E.

Business Consultant

> "I am frustrated that webinars or specific training on Zoom do not support Fathom."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6862148)

NS

Nia S.

Project Manager and Team Lead

> "It seamlessly integrates with most apps and starts recording and transcribing meetings automatically—no extra clicks or setup."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6789764)

DP

Daniel P.

Associate Pastor

> "Fathom is designed to be used with video meetings and is not optimized for in-person meetings"

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6673444)

KC

Kyle C.

Senior Product Manager

> "The AI summaries also add tasks which can be tracked and generally, most importantly, the summaries are surprisingly accurate with only minor tweaks being required."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6602995)

HP

Holly P.

Partner

> "I also used to have a hard time deciphering what the next steps were from my scribbles taken during the meeting."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6747873)

KC

Kyle C.

Senior Product Manager

> "Overall, being able to rely enough on the AI summaries to not need to take detailed notes and being able to historically reference that content has been a huge help for me and definitely..."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6602995)

Jason S.

President

> "The only downside was I was hoping to not have to pay anything, but once I sampled the premium version, there was no turning back. Once you fly first class, you can't go back to economy."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6666590)

OM

Orlando M.

Business Development Representative

> "It helps me to focus in other stuff while I'm at the meeting like talking or describing a presentation, or doing math or anything that requires me to diverge from the main conversation"

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6453206)

David W.

IT Manager

> "Sometimes I don't quite pick up some of the conversation, particularly if the line is a bit bad or if the accents are hard, or, let's be honest, if my mind wanders."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6664264)

AT

Alfonso T.

International Sales Manager

> "One thing that really impressed me is that I had a meeting in Spanish with customers from Spain and Mexico, and even through they have different accents, it still provided me with an..."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6543490)

DV

Diego V.

Business Builder

> "Not available in Spanish and also, the message to record the meeting is sent 1 minute before."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6470675)

NV

Naveen V.

VP Of Development and Implementation

> "Fathom’s ability to summarize meeting minutes and highlight action items has made our processes much more efficient and streamlined."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6573826)

MM

Michael M.

Founder

> "I made the change request several weeks prior to when the account transfer was needed and I got zero response."

[See full review](https://www.capterra.com/p/276054/Fathom/#SoftwareAdvice___6630085)

Leslie R.

Fondatrice

> "I use it on almost every meeting with my clients, I save time on reports, which are automatically forwarded to my customers."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6736355)

Lauren D.

Chief Academic and Career Coach

> "Sometimes concepts are grouped together incorrectly and I can't just edit and forward to the client."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6393455)

DF

David F.

EVP

> "The fact that each recording provides not only a full transcript that syncs to the video playback but also the actions summary is really useful."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6618555)

SB

Saam B.

Product Manager

> "Manually taking notes during meetings can be time-consuming and distracting."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6483261)

VR

Verified Reviewer

Managing Partner

> "The AI summary with action items is the best format I've seen, and I typically do not need to look at the specific transcript because the summary is enough to remind me of what I need to..."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6350575)

JA

Joel A.

Coach

> "It often required multiple attempts to get it working properly, which disrupted the flow of my meetings."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6356334)

RM

Riya M.

Founder

> "By providing clear and accurate summaries, it helps me avoid missing critical information and ensures I stay organized."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6362839)

VN

Valerie N.

Account Manager

> "Sometimes when I cancel the meeting from Fathom plug in, it puts me out of the meeting."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6540471)

Jude C.

CEO

> "I love how Fathom just takes care of everything, records my meetings, transcribes them, and emails me a meeting summary with action items."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6752982)

Stuart K.

Founder and CEO

> "It has more difficulty with consulting sessions where there are more than 2 parties."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6441154)

SP

Sharon P.

Owner

> "I love the summaries, the accuracy, the formatting of the summary emails sent, the action checklists with who each item is assigned to - and so.much.more!"

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6562541)

DS

Daniel S.

Director of Operations

> "The only thing I pick on is sometimes it will transcribe a word incorrectly but that is rather nit-picky."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6659184)

MM

Matthew M.

Business Development Manager

> "It is very, very effective for taking notes and allowing me to stay present in meetings where I need to build rapport with clients."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6562857)

TA

Tabrez A.

Creative Director

> "I'm not sure why the emails need to be in white text with a black background."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6370447)

RJ

Robin J.

CEO

> "AI-Generated Summaries – Quickly provides concise and well-structured meeting summaries, saving time."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6672126)

BC

Blaine C.

VP of Sales

> "Sometimes it gets a word incorrect, but not as bad as other transcription software that I have used."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6778378)

VR

Verified Reviewer

Compliance Officer

> "Fathom Notetaker is an incredibly useful tool for capturing, transcribing, and summarizing meetings with remarkable efficiency."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6710500)

JW

Joshua W.

Project Manager

> "There is very little to dislike about using fathom, often my biggest complaint is that more of my team does not use it in their calls!"

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6814815)

RP

Reis P.

Co-Founder

> "The transcriptions are the most accurate, the Ask Fathom feature is great for reflecting on the meeting, and the action items are a life saver"

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6675625)

VR

Verified Reviewer

Account Executive

> "he options to add other meetings that are not on Teams or Zoom or if I am inthe middle of a meeting and I want to quickly start recording and it is not on one of the above apps it doesnt..."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6305859)

JK

Jesse K.

Documentary Editor

> "With AI it can also summarize, give action steps, and also (my favorite) let you chat with a bot about the conversation."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6585053)

RK

Rachel K.

Coach and Mentor

> "Sometimes it's unavailable and then my clients and I miss the much needed notes."

[See full review](https://www.capterra.com/p/276054/Fathom/#Capterra___6763651)

[View Reviews](https://www.capterra.com/p/276054/Fathom/reviews/)

Not enough reviews

## User interface

4.96 (808)

[Activechat](https://www.capterra.com/p/182092/Visual-Chatbot-Builder/)

4.69 (65)

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### Features

Fathom

Top features

20/50

-   Activity Dashboard
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Escalation
-   API
-   Autoresponders
-   Chatbot
-   Chat/Messaging
-   Chat Transcript
-   Code-free Development
-   Communication Management
-   Configurable Workflow
-   Contextual Guidance
-   CRM
-   Customer Database
-   Customer Experience Management
-   Customer Segmentation
-   Customer Service Analytics
-   Customizable Branding
-   Drag & Drop
-   Email Management
-   Engagement Tracking
-   Feedback Management
-   For Developers
-   Generative AI
-   Intent Recognition
-   Knowledge Base Management
-   Lead Capture
-   Live Chat
-   Monitoring
-   Multi-Channel Communication
-   Multi-Channel Management
-   Multi-Language
-   Natural Language Processing
-   Natural Language Search
-   Performance Metrics
-   Pre-Configured Bot
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Reporting & Statistics
-   Search/Filter
-   Sentiment Analysis
-   Social Media Integration
-   Speech Recognition
-   Speech Synthesis
-   Surveys & Feedback
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/276054/Fathom/#features)

Activechat

18/50

-   Activity Dashboard
-   AI Copilot
-   AI/Machine Learning
-   Alerts/Escalation
-   API
-   Autoresponders
-   Chatbot
-   Chat/Messaging
-   Chat Transcript
-   Code-free Development
-   Communication Management
-   Configurable Workflow
-   Contextual Guidance
-   CRM
-   Customer Database
-   Customer Experience Management
-   Customer Segmentation
-   Customer Service Analytics
-   Customizable Branding
-   Drag & Drop
-   Email Management
-   Engagement Tracking
-   Feedback Management
-   For Developers
-   Generative AI
-   Intent Recognition
-   Knowledge Base Management
-   Lead Capture
-   Live Chat
-   Monitoring
-   Multi-Channel Communication
-   Multi-Channel Management
-   Multi-Language
-   Natural Language Processing
-   Natural Language Search
-   Performance Metrics
-   Pre-Configured Bot
-   Real-Time Analytics
-   Real-Time Data
-   Real-Time Monitoring
-   Real-Time Notifications
-   Reporting/Analytics
-   Reporting & Statistics
-   Search/Filter
-   Sentiment Analysis
-   Social Media Integration
-   Speech Recognition
-   Speech Synthesis
-   Surveys & Feedback
-   Third-Party Integrations

[See all features](https://www.capterra.com/p/182092/Visual-Chatbot-Builder/#features)

### Recognition

Fathom

Best Value Conversational AI PlatformSoftware (2026) 

Best Value Conversational AI PlatformSoftware (2025) 

Best Value Conversational AI PlatformSoftware (2024) 

No recognitions have been awarded to Activechat

### Deployment & support

Fathom

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Activechat

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

Fathom

-   By FATHOM
-   Located in United States
-   Founded in

Activechat

-   By Activechat
-   Located in United States
-   Founded in 2017

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