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Government, Aviation, Enterprise, Small Business, Technology, Customer Care and Contact Center
Small to medium businesses, customer support teams, customer success managers, and marketing teams and consultants.
It is easy to use and free. I like the feature that, I can make anyone the agent, and they can help me out in supporting our staff.
Especially monthly reporting. I do need monthly reports for my management and sometimes I missed it badly.
It has good features that we like and we was searching for that. The most important feature that we like is Cloud hosted and its not on premise.
APIs which allow us to integrate with other applications are missing.
User-friendly and reliable. The software is easy to use and has many wonderful functionalities.
The only thing I don't like about the system is that it doesn't keep old tickets searchable. If they're closed, they disappear after a while (I think 3 months).
This is by far the best system we tried for support tickets. It's super easy for users to submit, and the interface on the IT side is really intuitive.
We are a small business who previously had no onsite IT Staff but recently employed 2 staff.
Great product and great team. So very impressed on Little SaaS Communication Startup Plan.
Right To Left (RTL) is Missing - and the Knowledgebase is missing it's only a Documentation platform with.
Simple and easy tool to effectively communicates with internal and external team members, great to have all automation integrated within it.
No "folder system" that all I want for new feature.
First, the platform is for the most part working flawlessly, well organised and simply perfect. Multi-Management Knowledgebase.
I like the simplicity of the app. The experience so far has been very smooth.
Prioritize real-user-identified key features according to your needs to find your best fit.
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