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Raiseaticket vs Little SaaS: Which is a better fit?

Updated on November 24th, 2024
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Summary
Key features rated by users
Features selected based on 4,135 reviews from Help Desk users.
% Fit
Missing features
Feature ratings
Ticket Management
4.8
Prioritization
NA
Performance Metrics
NA
Real-Time Notifications
NA
Alerts/Escalation
4.6
% Fit
Missing features
Not enough reviews
Feature ratings
Ticket Management
--
Prioritization
NA
Performance Metrics
--
Real-Time Notifications
--
Alerts/Escalation
NA
User satisfaction
4.7
User reviews45
Ease of use
4.6
Functionality
4.4
Value for money
4.8
Customer support
4.4
4.5
User reviews13
Ease of use
4.6
Functionality
4.5
Value for money
4.5
Customer support
4.5
Price starts from
--
One-time payment
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Government, Aviation, Enterprise, Small Business, Technology, Customer Care and Contact Center

Small to medium businesses, customer support teams, customer success managers, and marketing teams and consultants.

User reviews
pros & cons
1 / 4
View Reviews
1 / 3
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
182383
3 screenshots
214263
3 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

Raiseaticket

8/30
  • Access Controls/Permissions
  • Activity Dashboard
  • API
  • Collaboration Tools
  • Customer Database
  • Customizable Branding
  • Customizable Fields
  • Data Import/Export
  • Email Templates
  • Macros/Templated Responses
  • Mobile App
  • Performance Metrics
  • Personalization
  • Prioritization
  • Real-Time Chat
  • Real-Time Notifications
  • Secure Data Storage
  • Single Sign On
  • Social Media Integration
  • Surveys & Feedback
  • Third-Party Integrations
  • Workflow Management
  • Alerts/Escalation
  • Automated Routing
  • Knowledge Base Management
  • Multi-Channel Communication
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Ticket Management
See All features
Hide Help Desk Software Features -

Little SaaS

Top Features
14/30
Show Help Desk Software Features +

Raiseaticket

  • Best Value Help Desk
    Software (2022)

Little SaaS

--

Raiseaticket
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Little SaaS
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Raiseaticket
  • By Fonicom
  • Located in Malta
  • Founded in 2007
Little SaaS
  • By Little SaaS
  • Located in United States
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