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Ecommerce Manager , Ecommerce Developer , Ecommerce Business Owner , Customer Service Support Manager , Customer Support Specialist , Chatbot Developer
It is easy to use and free. I like the feature that, I can make anyone the agent, and they can help me out in supporting our staff.
Especially monthly reporting. I do need monthly reports for my management and sometimes I missed it badly.
It has good features that we like and we was searching for that. The most important feature that we like is Cloud hosted and its not on premise.
APIs which allow us to integrate with other applications are missing.
User-friendly and reliable. The software is easy to use and has many wonderful functionalities.
The only thing I don't like about the system is that it doesn't keep old tickets searchable. If they're closed, they disappear after a while (I think 3 months).
This is by far the best system we tried for support tickets. It's super easy for users to submit, and the interface on the IT side is really intuitive.
We are a small business who previously had no onsite IT Staff but recently employed 2 staff.
I have been waiting for a help desk management tool that is fresh and dedicated to e-commerce. The best part of this tool is it connects to all channels and helps with all customer details.
Sometimes it lags the conversation but thats just a glitch.
The UI is beautiful to look at and use, which makes it great for both me and agencies that want to sell the service to their clients. The product is solid and it works.
Overall I really like the platform. My main complaint is that they lack email platform integrations at the moment.
MyAlice is affordable and has a lot of great integrations that help me manage my orders and conversations across multiple channels.
Abandoned cart recovery function, both by chat and by email. The chat should be able to collect contact details, such as name, surname, email and telephone.
I've been waiting a long time for something like MyAlice and I'm so pleased that it finally launched.
Also there are several e-commerce platforms available in the market, I am not sure how there are going to cover the integration.
Dave C.: Hi, my name is Dave. I'm a director of Design Agency, and today I'll be reviewing MyAlice, which I give four out of five stars. For more reviews like this, click the link. Below before using MyAlice, I used a few other live chat platforms, but the problem was either they did not have an integration with Shopify, or if they did the integration wasn't as solid. With MyAlice, the integration has been working great, and it's been a pleasure to kind of test out. What I love about MyAlice is that it has a very clean and easy to navigate dashboard. It's super easy to find things and set things up. I also love that their bot builder is drag and drop. You just click a button and you can easily move things around and get going with building your automated bot. Getting started with MyAlice was really easy. I was up and running within 10 to 15 minutes. You just sign up for an account and then you connect it with Shopify, or other platforms that you might use. And they've just made the process as simple as possible. If you're considering MyAlice, I highly recommend the free trial. You can get up and going and test out the full platform. You can even integrate it with whatever eCommerce platform you're using on the trial. That way you can really test it out and see if it's right for you.
Prioritize real-user-identified key features according to your needs to find your best fit.
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