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Raiseaticket vs ChannelReply: Which is a better fit?

Updated on November 24th, 2024
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    Raiseaticket logo

    Raiseaticket

    PROFILE
    ChannelReply logo

    ChannelReply

    PROFILE
    Summary
    Key features rated by users
    Features selected based on 4,079 reviews from Help Desk users.
    % Fit
    Missing features
    Feature ratings
    Ticket Management
    4.8
    Prioritization
    NA
    Performance Metrics
    NA
    Real-Time Notifications
    NA
    Alerts/Escalation
    4.6
    % Fit
    Missing features
    Not enough reviews
    Feature ratings
    Ticket Management
    4.8
    Prioritization
    --
    Performance Metrics
    NA
    Real-Time Notifications
    5.0
    Alerts/Escalation
    4.9
    User satisfaction
    4.7
    User reviews45
    Ease of use
    4.6
    Functionality
    4.4
    Value for money
    4.8
    Customer support
    4.4
    4.9
    User reviews18
    Ease of use
    5.0
    Functionality
    4.8
    Value for money
    4.8
    Customer support
    4.9
    Price starts from
    --
    One-time payment
    Free version
    Free trial
    Monthly subscription
    Free version
    Free trial
    Best for

    Government, Aviation, Enterprise, Small Business, Technology, Customer Care and Contact Center

    Turn your helpdesk into an ecommerce support center. Best for sellers on eBay, Amazon, Walmart, Shopify and/or Back Market using helpdesks like Zendesk, Gorgias, Freshdesk or Zoho Desk.

    User reviews
    pros & cons
    Vikas V
    Team Lead/ Manager - AV

    It is easy to use and free. I like the feature that, I can make anyone the agent, and they can help me out in supporting our staff.

    Kamran K
    Manager Operations

    Especially monthly reporting. I do need monthly reports for my management and sometimes I missed it badly.

    VinayKumar V
    IT Executive

    It has good features that we like and we was searching for that. The most important feature that we like is Cloud hosted and its not on premise.

    Wajid W
    Technical Lead

    APIs which allow us to integrate with other applications are missing.

    Roger R
    Ceo

    User-friendly and reliable. The software is easy to use and has many wonderful functionalities.

    Jeff J
    IT Director

    The only thing I don't like about the system is that it doesn't keep old tickets searchable. If they're closed, they disappear after a while (I think 3 months).

    Jeff J
    IT Director

    This is by far the best system we tried for support tickets. It's super easy for users to submit, and the interface on the IT side is really intuitive.

    Tim T
    Manager of IT & Office Administration

    We are a small business who previously had no onsite IT Staff but recently employed 2 staff.

    1 / 4
    View Reviews
    Not enough reviews
    View Reviews
    Video reviews
    No video reviews yet
    No video reviews yet
    User interface
    No videos provided by vendor
    No videos provided by vendor
    182383
    3 screenshots
    242288
    5 screenshots
    Do these products fit your needs?

    Prioritize real-user-identified key features according to your needs to find your best fit.

    Logo Img
    --%
    Logo Img
    --%
    Access Controls/Permissions
    207
    Important
    Activity Dashboard
    388
    Important

    Raiseaticket

    8/30
    • Access Controls/Permissions
    • Activity Dashboard
    • API
    • Collaboration Tools
    • Customer Database
    • Customizable Branding
    • Customizable Fields
    • Data Import/Export
    • Email Templates
    • Macros/Templated Responses
    • Mobile App
    • Performance Metrics
    • Personalization
    • Prioritization
    • Real-Time Chat
    • Real-Time Notifications
    • Secure Data Storage
    • Single Sign On
    • Social Media Integration
    • Surveys & Feedback
    • Third-Party Integrations
    • Workflow Management
    • Alerts/Escalation
    • Automated Routing
    • Knowledge Base Management
    • Multi-Channel Communication
    • Reporting/Analytics
    • Self Service Portal
    • Service Level Agreement (SLA) Management
    • Ticket Management
    See All features
    Hide Help Desk Software Features -

    ChannelReply

    Top Features
    18/30
    Show Help Desk Software Features +

    Raiseaticket

    • Best Value Help Desk
      Software (2022)

    ChannelReply

    • Best Value Help Desk
      Software (2022)
    Raiseaticket
    Deployment
    • Cloud, SaaS, Web-Based
    • Desktop - Mac
    • Desktop - Windows
    • Desktop - Linux
    • Desktop - Chromebook
    • On-Premise - Windows
    • On-Premise - Linux
    • Mobile - Android
    • Mobile - iPhone
    • Mobile - iPad
    Support
    • Email/Help Desk
    • FAQs/Forum
    • Knowledge Base
    • Phone Support
    • 24/7 (Live rep)
    • Chat
    Training
    • In Person
    • Live Online
    • Webinars
    • Documentation
    • Videos
    ChannelReply
    Deployment
    • Cloud, SaaS, Web-Based
    • Desktop - Mac
    • Desktop - Windows
    • Desktop - Linux
    • Desktop - Chromebook
    • On-Premise - Windows
    • On-Premise - Linux
    • Mobile - Android
    • Mobile - iPhone
    • Mobile - iPad
    Support
    • Email/Help Desk
    • FAQs/Forum
    • Knowledge Base
    • Phone Support
    • 24/7 (Live rep)
    • Chat
    Training
    • In Person
    • Live Online
    • Webinars
    • Documentation
    • Videos
    Raiseaticket
    • By Fonicom
    • Located in Malta
    • Founded in 2007
    ChannelReply
    • By Threecolts
    • Located in United States
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