# Compare Intercom vs HubSpot Service Hub 2026 | Capterra > Unsure of what to choose? Check Capterra to compare Intercom and HubSpot Service Hub based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/182476-134347/HubSpot-Service-Hub-vs-Intercom --- # Intercom vs HubSpot Service Hub Features and Cost Comparison Last updated March 2nd, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: IntercomHubSpot Service Hub2/4 selected [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.4 (187)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) [## Intercom](https://www.capterra.com/p/134347/Intercom/)[4.5 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) Starting Price $39.00/month Value-for-Money 4 Functionality 4.4 Ease of Use 4.4 Customer Service 4.3 Reviews Sentiment Based on [1,131 reviews](#user-reviews) Positive 1,021 Neutral 74 Negative 36 [## HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.4 (187)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) Starting Price $15.00/month Value-for-Money 4.2 Functionality 4.1 Ease of Use 4.4 Customer Service 4.5 Reviews Sentiment Based on [187 reviews](#user-reviews) Positive 175 Neutral 9 Negative 3 What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 4,199 reviews from live chat software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 77%Fit High performer Feature ratings Single Sign On 3.7 Chat/Messaging 4.6 Real-Time Notifications 4.5 Real-Time Monitoring 3.7 Support Ticket Management 4.2 63%Fit Missing features Not enough reviews Feature ratings Single Sign On \-- Chat/Messaging 4.5 Real-Time Notifications 4.8 Real-Time Monitoring NA Support Ticket Management 4.6 User satisfaction User satisfaction 4.5 User reviews[1,131](https://www.capterra.com/p/134347/Intercom/reviews/) Ease of use 4.4 Functionality 4.4 Value for money 4.0 Customer support 4.3 User satisfaction 4.4 User reviews[187](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) Ease of use 4.4 Functionality 4.1 Value for money 4.2 Customer support 4.5 Price starts from Price starts from $39Per User, Per Month - Free version - Free trial Price starts from $15Per User, Per Month - Free version - Free trial Best for Best for Intercom is used by customer service departments, support teams, customer experience managers, and businesses with high-volume customer inquiries. Best for Customer support departments, marketing teams, sales teams, content creators, and operations teams. ## User reviews Pros & cons CM Christopher M. Content Marketer > "I also like the ability to tag customers who report bugs or request features and send them an update email when we push a release that matches what..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6809084) SS Steve S. Customer Service Platform Manager > "We've switched from Zendesk so there a couple of things that Intercom hasn't quite caught up to speed with Zendesk for like nested attributes, a..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6793708) AA Aditya A. Customer Service Representative > "I like the live chat in Intercom, which allows me to respond to customer queries in real time and see their details in one spot." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6780595) Rael D. Head of Support > "Our support team has established operating hours, and so if someone works outside of those hours, we don't want to give our customers the impression..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6873188) DAVIS O. Customer Support Team Lead. > "The live chat is fast and responsive, and the ability to see user activity in real time adds a layer of context that makes support feel proactive..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6877432) AZ Anastasia Z. Customer Support Manager > "at the moment there is no solution to register a japanese phone number because of the inflexibility of the provider. why hasn't a new provider been..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6852377) GM Gustavo M. Manager > "What I like most about Intercom is its ability to combine multiple customer service, marketing and sales tools into one platform, making direct and..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6537958) RG Rafael G. Analyst > "Intercom doesn't offer as many integration options and some of their competitors. Because of that, one has to navigate through several tabs or pages." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6510040) TA Tim A. Strategic Operations Director > "We see better engagement and quicker resolution times when providers or partners need clarification especially as it relates to dosing guidelines or..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6850466) AH Anna H. Litigation consulting > "It may be hard to substantiate using if you are a small business considering the cost." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___7074823) Sofia B. Head of Customer Success > "From transparent, clear pricing to a sleek product that feels native to our app (even though we haven’t fully leveraged it) they are, in my opinion,..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6877496) RM Rick M. Account Manager > "The problem is that Intercom is not interested in providing customer service, so you will only get as far as their knowledge base and what their AI..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6551924) Victor D. Support, Analyst, QA > "The customisation options, workflows/rules and the integrations truly help to make Intercom your own." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6876294) MA Mark A. CTO > "Email Sales Ninja back pointing out we clearly didn't ask for all the minimum commitments on pay as you go messages." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6795856) Marc G. Director > "Fin can handle complex customer queries using natural language, significantly reducing the workload on support teams." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6882349) MA Mark A. CTO > "Changing support systems is hard, so think long and hard if you're willing to deal with a commission obsessed sales team." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6795856) XB Xenia B. Marketing Manager > "The variety of tools, the easy creation/navigation/use of segments, the customer service and how easy it is to find answers to any questions you may..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6845929) VD Veronica D. Administrator > "One thing I dont like much is the fact that you cant block team mates from closing messages." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6763493) HR Henrik R. IT and support > "Intercom’s AI functionality is truly impressive — it makes customer interactions smarter and more efficient right out of the box." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6819224) NW Nolan W. Head of Sales > "As a result, if there isn't an established practice, Support requests can be marked as Spam, which drives down our NPS." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6689391) SE Sean E. Client Services Manager > "It also enables us to use AI to give tailored automatic responses to requests." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6843011) JL Jason L. software engineer > "the fee for intercom is bit high, for the ai answer, it charge $1 per answer, it's very expensive comparing to other ai tool" [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6695223) CM Christopher M. Content Marketer > "I like the ability to save standard messages for various repeated support chats." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6809084) DK Deniz K. Senior Manager Customer Care > "It does require a lot of fine tunning to get a report you wish to have and that's very limiting." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6879146) AP Aleksandra P. Marketing Specialist > "What I really enjoy about Intercom is that I can reply instantly right on our website, so I don’t have to deal with multiple logins or emails." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6720224) CC Cyrus C. Creative Content Manager > "Intercom is a very well made tool with lots of capabilities, but we often found it just set us up for failure as our customers would be upset by the..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6758748) HR Henrik R. IT and support > "The intuitive interface allows for complex automation without requiring deep technical knowledge, which is a huge plus." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6819224) MA Mark A. CTO > "Working with the sales team is like walking onto a used car lot in a shady part of town." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6795856) Carrie B. Workforce Analyst > "Intercom was easy to navigate from the end user standpoint, and it was easy overall to monitor from the WFM RTA perspective." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___7078878) SE Sean E. Client Services Manager > "It can take quite a long time to get to grips with all the features and to use the software correctly." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6843011) EG Emma G. Head of Implementation > "Intercom has allowed us to provide best in class support to our customers with ease." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6772788) HT Haruki T. Sr. ADR > "While the automation of repetitive tasks is great, the messaging sometimes is a bit off or sounds robotic." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6662231) SB Samuel B. CTO > "It allows us to automate personalized messages, making our interactions feel more human while saving time." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6510694) VR Verified Reviewer Software QA Manager > "It can also double up on some things like support ticket tracking and then doesn't play well with other software if you are already migrated into..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5048752) DK Deniz K. Senior Manager Customer Care > "Love Intercom, apart from the reports the ease to optimise Fin, help articles and workflows is great." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6879146) AS Arjan S. CEO > "I feel its a bit too expensive for early stage companies although they offer a generous discount." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6593194) SON Sheila Olivia N. International Relations Officer > "I like the AI FIN module which is faster in processing resolutions to customers and also the pricing of intercom is easier" [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6446602) VR Verified Reviewer Support manager > "The support is very low quality during emergency situations, so it is not a dependable tool for teams offering live customer support." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5072804) MA Marie A. Customer Support Agent > "The intercom has enabled us to manage more customer conversations better." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6843215) SG Shawn G. Manager, Digital Customer Experience > "First response time = Avg Wait, Response Time = Avg Hold, Time to Close = Handle Time). Once you start working with multiple Teams, the reporting..." [See full review](https://www.capterra.com/p/134347/Intercom/#SoftwareAdvice___4848472) JM Joseph M. Customer Concierge > "Messaging is very secured that only the intended recipients can open the messages." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___7014862) IR Igor R. Customer Success Team Leader > "Additionally, the UI lacks coherence, for instance, the dark mode is only available in the inbox and not in other sections." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6075243) JM Jessica M. IT Manager and Client Success Partner > "Furthermore, its customization options enable me to personalize communications to certain customer types or deliver targeted messages based on..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4762770) Joseph P. Marketing Manager > "Can be a bit pricey when you have a very small team" [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6493819) Pedro A. Marketing & Growth Ops > "Live chat & Chatbot features to do both support and automations (And the use of AI);- Help / Q&A Forums with all the questions and answers our..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5073115) EA Elise A. Patient Navigator > "Another downside is how overwhelming and difficult it can be to begin using." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6570892) AB Angelica B. University Intern > "A strong platform for consumer communication, Intercom has a lot of functions. Because of its real-time chat capabilities, businesses can interact..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4832803) AB Angelica B. University Intern > "Furthermore, setting up and modifying some complex features could call for technical know-how or support, which could be difficult for individuals..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4832803) MV Magdalena V. Consultant > "Knowledge base is easy to search in and content can be made in engaging manner, meaning your customer support specialists will have time to resolve..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6365807) Jacob C. Head of Customer Success > "Additionally, the ticketing solution seems like an afterthought." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6299687) JM Jessica M. Customer Service > "Intercom has been an indispensable tool for managing our customer relationships and helping them grow." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6637928) VR Verified Reviewer Software Engineer > "However, they can work on improving their customer service, as when I got stuck in installation/setup, their replies to the tickets were quite late,..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4366983) NW Nolan W. Head of Sales > "It solves the main need of our business, which is to provide continued and fast support for our users." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6689391) TA Tahsim A. Engineering lead > "Intercom's functionalities are limited to Live Support and fall behind on other forms of Support and Help Center." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4838766) Lillian G. Human Resources Generalist > "Streamlining the process of submitting and responding to tickets, and developing automated tools to streamline and simplify our daily lives." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4962721) AM Allison M. Director of Training > "Pricing structure is very challenging to understand." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6431171) Rahul B. Cofounder/CTO > "Intercom is a comprehensive suite of all applications you would need for support management, from live chat to help desk and ticket management." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4987732) MA Mark A. CTO > "Me: Hey, you sent the wrong thing." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6795856) AB Angelica B. University Intern > "The strong analytics capabilities of Intercom enable data-driven decision-making by offering priceless insights into customer behavior." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4832803) DM Dale M. Head of Product > "Features are gated in a way that means you can't make a gradual increase as your customer base grows." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5026313) JM Jessica M. Customer Service > "It has allowed us to build a more personalized and engaging experience for our customers." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6637928) DC David C. Vice President > "It is quite expensive very others competitors out there" [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6539563) TB Thomas B. CEO > "Furthermore, the ability to add-on features and functionality, such as WhatsApp integrate, was great to allow us to customize what we needed for our..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4863167) DM Dale M. Head of Product > "Basic functionality is very expensive and we just can't justify the amount when there are other tools on the market with better functionality at..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___5026313) Sofia B. Head of Customer Success > "Their AI tools and help center features are excellent, and everything feels incredibly intuitive." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6877496) AW Allison W. Head of Customer Success > "The Jira integration doesn't give enough visibility into what's happening in Jira as well." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6220986) MV Magdalena V. Consultant > "Real-time communication and delivering personalised customer interactions are unbeatable." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6365807) VR Verified Reviewer Associate Product Manager > "They recently increased the pricing very much right now. While the product is great, the price isn't a great fit for SMBs and midmarket companies." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6190648) SE Serena E. Customer Support Manager > "I love the rephrase AI options on conversations." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6865397) IR Igor R. Customer Success Team Leader > "Most of the functions seem to be minimal viable products (MVPs) rather than full-fledged features." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6075243) JM Jessica M. IT Manager and Client Success Partner > "I really appreciate how Intercom can be coupled with other platforms such as Salesforce and Zendesk, which allows me to communicate with clients in..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4762770) Dylan C. Software Developer > "The main issue we had with Intercom was that the pricing was a little steep, especially as a small business." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6087601) MH Michelle H. Senior Project Manager > "Using Intercom to log all of our communications has allowed us to work more efficiently, which has allowed us to serve our customers better." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6008102) Emma B. Senior Director Product Marketing > "In addition to the holdup, additional issues have slowed down the operation of the customer support team." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4979129) VR Verified Reviewer CTO and General Manager > "Intercom has a ton of features that go from a simple chat bubble to interact with your users, to email marketing tools and AI bots." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6033702) IR Igor R. Customer Success Team Leader > "Specifically, the customer engagement options are either limited or not functioning properly." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6075243) NW Nolan W. Head of Sales > "It's incredibly easy to integrate directly into our product, and customers love and cite our rapid response time as one of the best features of our..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6689391) VR Verified Reviewer CEO > "You need to pay for many features (in our case Survey add-on) and even then, they don't give you a full feature that you paid for but a limited..." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___3725865) EG Emma G. Head of Implementation > "You don’t need a deep tech background to figure things out, which is a huge plus." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___6772788) AB Angelica B. University Intern > "The price has been criticized by some customers as being too exorbitant in comparison to other options." [See full review](https://www.capterra.com/p/134347/Intercom/#Capterra___4832803) [View Reviews](https://www.capterra.com/p/134347/Intercom/reviews/) Mai M. Managing Director > "With Service Hub, we are easily identifying opportunities to upsell or cross-sell, which is super important..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7119324) SC Sean C. Marketer > "It's complicated, sometimes clunky (need to check for errors), and the advanced plans are expensive for a..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7046147) Mai M. Managing Director > "With HubSpot Service Hub, we are enabling powerful alignment amongst our various teams." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7119324) JL Jill L. HR Manager > "I do not like the 12-month plan and limited free access." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7027369) TC Torlock C. Head of marketing and development > "Hubspot has great off the shelf, free integrations with host of services I.e. WordPress, WooCommerce,..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6640877) VR Verified Reviewer VP of Customer Success > "Poor UX for support ticketing, lacking in core functionality, behind the curve on AI capabilities." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6593659) Ebose I. Manager > "HubSpot Service Hub helps me stay organized and respond to customers faster." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7018878) EB Elizabeth B. customer service supervisor > "Overall I didn't care for it from the start it has a messy like home station and has too much going on." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6788407) Mai M. Managing Director > "Our team uses HubSpot daily so it's critical that we maximize all its services." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7119324) JL Jill L. HR Manager > "However, I do not like the price and will not continue with it." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7027369) EB Erinn B. Client Service Specialist II > "Along with marketing emails and sales as well as service tools all in once place and the CRM software is free" [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6493830) TM Tina M. Installation Manager > "I didnt like how much automation had to be done to make everything work the way we needed to." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6681643) SN Samuel N. Marketing Manager > "The fact it has a strong data centralization allowing everyone access the same information hence efficient..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6628455) MHS Mohammed Hareez S. Customer Success representative > "the least we like about this is its bit unorganized" [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6691199) IV Ismael V. Sales > "I really like that you can set up meetings and it will send reminders to the people." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6802386) VT Venita T. CEO, Founder > "I had to watch several videos to gain a proper understanding of how to operate it effectively. Although..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4751693) SC Sean C. Marketer > "It's a good place to understand and manage marketing flows." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7046147) LB Lisa B. Operations Manager > "I did not ever get to be an admin with this" [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6425997) JL Jill L. HR Manager > "The academy is nice feature to have to look up and learn new things." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7027369) HB Hailey B. Sales Marketing Manager > "Frustrated when there is only one ticket holder or it is difficult to assign collaborators." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4979162) Heather T. owner and operator > "I absolutely love the live chat feature—it’s easy to set up, and my team found it incredibly efficient for..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6763416) VT Venita T. CEO, Founder > "The initial stage of launching this product can be quite challenging and confusing." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4751693) Laura H. Human Resources Generalist > "HubSpot makes it simple to monitor key performance indicators, create actionable processes and surveys, and..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___5012608) MJ Mathew J. Digital Marketing Specialist > "Hubspot is not the most affordable option out there." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4706602) MK Mehakpreet K. Hr executive > "I particularly enjoyed using service hub and it was easy to demonstrate as well by the time i learned new..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6816816) VR Verified Reviewer Client Project Manager > "Pricing can be expensive when compared to the competition" [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4895512) MT Megan T. Office Manager > "We also like the copilot feature." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6772477) SD Shannon D. Customer Experience Designer > "I also didn't like that the knowledge base didn't provide for version history and edit tracking." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4236821) NB Nabil B. Director > "Lots of customizability to fit our business' support requirements." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6624115) SM Sergio M. Application Engineer > "The interface is not customizable at all." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#SoftwareAdvice___4520858) CT Cassandra T. Marketing Specialist > "Overall, HubSpot Service Hub is a powerful customer service platform that offers an impressive array of..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4815786) TOD Thierno Ousmane D. Loans manager > "The ticket system still needs some improvements." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___3805401) CT Cassandra T. Marketing Specialist > "This feature enables teams to streamline their support processes, ensuring that no customer issue goes..." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4815786) SM Sergio M. Application Engineer > "We do not have a timeline to fix this"." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#SoftwareAdvice___4520858) TM Tina M. Installation Manager > "The part I liked most about HubSpot is how much assistance they provide to new customers learning the system." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6681643) SM Sergio M. Application Engineer > "I have found multiple bugs and I was told "We know." [See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#SoftwareAdvice___4520858) [View Reviews](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) ## User interface 4.51 (1,131) 4.43 (187) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Activity Dashboard 207 Important AI Copilot 150 Important API 120 Important Intercom Top features 31/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/134347/Intercom/#features) HubSpot Service Hub 28/33 - Activity Dashboard - AI Copilot - API - Autoresponders - Canned Responses - Chat/Messaging - Collaboration Tools - Contact Management - CRM - Customizable Branding - Document Storage - Email Management - File Sharing - Generative AI - Geotargeting - Interaction Tracking - Mobile Access - Multi-Channel Communication - Offline Form - Proactive Chat - Real-Time Analytics - Real-time Consumer-facing Chat - Real-Time Monitoring - Real-Time Notifications - Reporting/Analytics - Screen Sharing - Search/Filter - Single Sign On - Support Ticket Management - Surveys & Feedback - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing [See all features](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#features) ### Recognition No recognitions have been awarded to Intercom No recognitions have been awarded to HubSpot Service Hub ### Deployment & support Intercom Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos HubSpot Service Hub Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details Intercom - By Intercom - Located in United States - Founded in 2011 HubSpot Service Hub - By HubSpot - Located in United States - Founded in 2012 ## Popular Comparisons [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.51 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) $39/month Price $25/month 4.4 Features 4.4 4.4 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-134347/Salesforce-vs-Intercom) [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.43 (187)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) vs [Salesforce Sales Cloud](https://www.capterra.com/p/61368/Salesforce/)[4.40 (18,766)](https://www.capterra.com/p/61368/Salesforce/reviews/) $15/month Price $25/month 4.1 Features 4.4 4.4 Ease of Use 4.0 [View full comparison](https://www.capterra.com/compare/61368-182476/Salesforce-vs-HubSpot-Service-Hub) [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.51 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) $39/month Price $39/month 4.4 Features 4.4 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/134347-164283/Intercom-vs-Zendesk) [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.43 (187)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) vs [Zendesk Suite](https://www.capterra.com/p/164283/Zendesk/)[4.41 (4,071)](https://www.capterra.com/p/164283/Zendesk/reviews/) $15/month Price $39/month 4.1 Features 4.4 4.4 Ease of Use 4.3 [View full comparison](https://www.capterra.com/compare/164283-182476/Zendesk-vs-HubSpot-Service-Hub) [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.51 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $39/month Price $15/month 4.4 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-134347/LiveAgent-vs-Intercom) [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.43 (187)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) $15/month Price $25/month 4.1 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-182476/LiveChat-vs-HubSpot-Service-Hub) [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.51 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) vs [LiveChat](https://www.capterra.com/p/62194/LiveChat/)[4.64 (1,713)](https://www.capterra.com/p/62194/LiveChat/reviews/) $39/month Price $25/month 4.4 Features 4.5 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/62194-134347/LiveChat-vs-Intercom) [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.43 (187)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) vs [LiveAgent](https://www.capterra.com/p/102188/LiveAgent/)[4.68 (1,753)](https://www.capterra.com/p/102188/LiveAgent/reviews/) $15/month Price $15/month 4.1 Features 4.6 4.4 Ease of Use 4.6 [View full comparison](https://www.capterra.com/compare/102188-182476/LiveAgent-vs-HubSpot-Service-Hub) [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.51 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $39/month Price $19/month 4.4 Features 4.3 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-134347/Freshdesk-vs-Intercom) [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.43 (187)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) vs [Freshdesk](https://www.capterra.com/p/124981/Freshdesk/)[4.50 (3,408)](https://www.capterra.com/p/124981/Freshdesk/reviews/) $15/month Price $19/month 4.1 Features 4.3 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/124981-182476/Freshdesk-vs-HubSpot-Service-Hub) [Intercom](https://www.capterra.com/p/134347/Intercom/)[4.51 (1,131)](https://www.capterra.com/p/134347/Intercom/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $39/month Price $0/month 4.4 Features 4.6 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/134347-144040/Intercom-vs-Tidio-Chat) [HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.43 (187)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/) vs [Tidio](https://www.capterra.com/p/144040/Tidio-Chat/)[4.73 (590)](https://www.capterra.com/p/144040/Tidio-Chat/reviews/) $15/month Price $0/month 4.1 Features 4.6 4.4 Ease of Use 4.7 [View full comparison](https://www.capterra.com/compare/144040-182476/Tidio-Chat-vs-HubSpot-Service-Hub)