# Compare HubSpot Service Hub vs Milvus 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare HubSpot Service Hub and Milvus based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/182476-202528/HubSpot-Service-Hub-vs-Milvus

---

# HubSpot Service Hub vs Milvus Features and Cost Comparison

Last updated March 13th, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

HubSpot Service HubMilvus2/4 selected

[HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.4 (187)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

[Milvus](https://www.capterra.com/p/202528/Milvus/)[4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

[## HubSpot Service Hub](https://www.capterra.com/p/182476/HubSpot-Service-Hub/)[4.4 (187)](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

Starting Price

$15.00/month

Value-for-Money

4.2

Functionality

4.1

Ease of Use

4.4

Customer Service

4.5

Reviews Sentiment

Based on [187 reviews](#user-reviews)

Positive

175

Neutral

9

Negative

3

[## Milvus](https://www.capterra.com/p/202528/Milvus/)[4.8 (298)](https://www.capterra.com/p/202528/Milvus/reviews/)

Starting Price

$25.00/month

Value-for-Money

4.7

Functionality

4.7

Ease of Use

4.8

Customer Service

4.7

Reviews Sentiment

Based on [298 reviews](#user-reviews)

Positive

293

Neutral

4

Negative

1

What’s your intended use case?

## Summary

* * *

Key features rated by users

Features selected based on 4,595 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

72%Fit

Not enough reviews

Feature ratings

Ticket Management

4.5

Real-Time Notifications

4.8

Customizable Fields

\--

Third-Party Integrations

5.0

Reporting/Analytics

4.3

63%Fit

Missing features

Feature ratings

Ticket Management

4.8

Real-Time Notifications

4.5

Customizable Fields

NA

Third-Party Integrations

NA

Reporting/Analytics

4.5

User satisfaction

User satisfaction

4.4

User reviews[187](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

Ease of use

4.4

Functionality

4.1

Value for money

4.2

Customer support

4.5

User satisfaction

4.8

User reviews[298](https://www.capterra.com/p/202528/Milvus/reviews/)

Ease of use

4.8

Functionality

4.7

Value for money

4.7

Customer support

4.7

Price starts from

Price starts from

$15Per User, Per Month

-   Free version
-   Free trial

Price starts from

$25Per User, Per Month

-   Free version
-   Free trial

Best for

Best for

Customer support departments, marketing teams, sales teams, content creators, and operations teams.

Best for

Small to large companies that want to be proactive and deliver the best customer service to their final clients.

## User reviews

Pros & cons

Mai M.

Managing Director

> "With Service Hub, we are easily identifying opportunities to upsell or cross-sell, which is super important..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7119324)

SC

Sean C.

Marketer

> "It's complicated, sometimes clunky (need to check for errors), and the advanced plans are expensive for a..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7046147)

Mai M.

Managing Director

> "With HubSpot Service Hub, we are enabling powerful alignment amongst our various teams."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7119324)

JL

Jill L.

HR Manager

> "I do not like the 12-month plan and limited free access."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7027369)

TC

Torlock C.

Head of marketing and development

> "Hubspot has great off the shelf, free integrations with host of services I.e. WordPress, WooCommerce,..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6640877)

VR

Verified Reviewer

VP of Customer Success

> "Poor UX for support ticketing, lacking in core functionality, behind the curve on AI capabilities."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6593659)

Ebose I.

Manager

> "HubSpot Service Hub helps me stay organized and respond to customers faster."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7018878)

EB

Elizabeth B.

customer service supervisor

> "Overall I didn't care for it from the start it has a messy like home station and has too much going on."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6788407)

Mai M.

Managing Director

> "Our team uses HubSpot daily so it's critical that we maximize all its services."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7119324)

JL

Jill L.

HR Manager

> "However, I do not like the price and will not continue with it."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7027369)

EB

Erinn B.

Client Service Specialist II

> "Along with marketing emails and sales as well as service tools all in once place and the CRM software is free"

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6493830)

TM

Tina M.

Installation Manager

> "I didnt like how much automation had to be done to make everything work the way we needed to."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6681643)

SN

Samuel N.

Marketing Manager

> "The fact it has a strong data centralization allowing everyone access the same information hence efficient..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6628455)

MHS

Mohammed Hareez S.

Customer Success representative

> "the least we like about this is its bit unorganized"

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6691199)

IV

Ismael V.

Sales

> "I really like that you can set up meetings and it will send reminders to the people."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6802386)

VT

Venita T.

CEO, Founder

> "I had to watch several videos to gain a proper understanding of how to operate it effectively. Although..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4751693)

SC

Sean C.

Marketer

> "It's a good place to understand and manage marketing flows."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7046147)

LB

Lisa B.

Operations Manager

> "I did not ever get to be an admin with this"

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6425997)

JL

Jill L.

HR Manager

> "The academy is nice feature to have to look up and learn new things."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___7027369)

HB

Hailey B.

Sales Marketing Manager

> "Frustrated when there is only one ticket holder or it is difficult to assign collaborators."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4979162)

Heather T.

owner and operator

> "I absolutely love the live chat feature—it’s easy to set up, and my team found it incredibly efficient for..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6763416)

VT

Venita T.

CEO, Founder

> "The initial stage of launching this product can be quite challenging and confusing."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4751693)

Laura H.

Human Resources Generalist

> "HubSpot makes it simple to monitor key performance indicators, create actionable processes and surveys, and..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___5012608)

MJ

Mathew J.

Digital Marketing Specialist

> "Hubspot is not the most affordable option out there."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4706602)

MK

Mehakpreet K.

Hr executive

> "I particularly enjoyed using service hub and it was easy to demonstrate as well by the time i learned new..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6816816)

VR

Verified Reviewer

Client Project Manager

> "Pricing can be expensive when compared to the competition"

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4895512)

MT

Megan T.

Office Manager

> "We also like the copilot feature."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6772477)

SD

Shannon D.

Customer Experience Designer

> "I also didn't like that the knowledge base didn't provide for version history and edit tracking."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4236821)

NB

Nabil B.

Director

> "Lots of customizability to fit our business' support requirements."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6624115)

SM

Sergio M.

Application Engineer

> "The interface is not customizable at all."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#SoftwareAdvice___4520858)

CT

Cassandra T.

Marketing Specialist

> "Overall, HubSpot Service Hub is a powerful customer service platform that offers an impressive array of..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4815786)

TOD

Thierno Ousmane D.

Loans manager

> "The ticket system still needs some improvements."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___3805401)

CT

Cassandra T.

Marketing Specialist

> "This feature enables teams to streamline their support processes, ensuring that no customer issue goes..."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___4815786)

SM

Sergio M.

Application Engineer

> "We do not have a timeline to fix this"."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#SoftwareAdvice___4520858)

TM

Tina M.

Installation Manager

> "The part I liked most about HubSpot is how much assistance they provide to new customers learning the system."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#Capterra___6681643)

SM

Sergio M.

Application Engineer

> "I have found multiple bugs and I was told "We know."

[See full review](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#SoftwareAdvice___4520858)

[View Reviews](https://www.capterra.com/p/182476/HubSpot-Service-Hub/reviews/)

Not enough reviews

## User interface

4.43 (187)

No images or videos  
provided by vendor

## Connect with a Capterra advisor for a free 15-minute consultation

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### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

HubSpot Service Hub

Top features

29/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/182476/HubSpot-Service-Hub/#features)

Milvus

16/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Process/Workflow Automation
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Management

[See all features](https://www.capterra.com/p/202528/Milvus/#features)

### Recognition

No recognitions have been awarded to HubSpot Service Hub

No recognitions have been awarded to Milvus

### Deployment & support

HubSpot Service Hub

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Milvus

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

HubSpot Service Hub

-   By HubSpot
-   Located in United States
-   Founded in 2012

Milvus

-   By Milvus
-   Located in Brazil
-   Founded in 2016

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Features

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Ease of Use

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Contact vendor for pricing

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