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Monster VoIP vs RingCentral Contact Center: Which is a better fit?

Updated on February 4th, 2025
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Summary
Key features rated by users
Features selected based on 2,696 reviews from VoIP users.
% Fit
Missing features
Not enough reviews
Feature ratings
Online Voice Transmission
4.0
Mobile Access
5.0
Reporting & Statistics
NA
Call Routing
5.0
Call Recording
5.0
% Fit
Not enough reviews
Feature ratings
Online Voice Transmission
4.8
Mobile Access
4.8
Reporting & Statistics
5.0
Call Routing
4.2
Call Recording
4.3
User satisfaction
4.7
User reviews44
Ease of use
4.7
Functionality
4.6
Value for money
4.8
Customer support
4.6
4.3
User reviews224
Ease of use
4.3
Functionality
4.3
Value for money
4.1
Customer support
4.2
Price starts from
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

It caters to small businesses, enterprises, contact centers, and call centers seeking an all-in-one business phone system and collaboration solution.

Deliver a better customer service experience with RingCentral Contact Center. Meet customers on their preferred channel to provide immediate, helpful service at any time.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
video-c6203570-20f3-453d-704f-08d9cfde5739
Joshua S
Attorney
5.0

Josh: Hi, my name's Josh. I'm a lawyer and law firm partner at a firm I founded. I give RingCentral's app five out of five stars. For more reviews like this, click the link below. Prior to adoption of RingCentral, we had a couple of different solutions for our phone handling. That's one of the reasons we selected RingCentral. We had our main landline provider, which I believe at the time was AT&T, as well as a few different cell phone numbers and other portable numbers, then consolidating them was one of the big reasons we chose RingCentral. We chose RingCentral because it's an industry leader that everybody was very familiar with. When we polled our friends and colleagues, it received very high marks for ease of use, as well as the commonness of the setup. We really like using programs and applications that are industry standard so that we don't have a lot of training and onboarding issues. All things considered, despite our really variety based initial setup, we found onboarding to RingCentral to be pretty straightforward and pretty easy to use. Certainly, there's always challenges and bumps when adopting a technology and bringing your other technologies into the fold. But I found RingCentral to be very easy to set up and use in my small office.

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User interface
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242186 video thumbnail}
1 Video
182736
5 screenshots
242186
2 screenshots

Monster VoIP

24/44
  • Activity Dashboard
  • Activity Tracking
  • API
  • Call Disposition
  • Caller ID
  • Call List Management
  • Call Reporting
  • Call Tracking
  • Call Transfer
  • Contact Database
  • CRM
  • Customizable Reports
  • Interaction Tracking
  • Live Chat
  • Multi-Channel Communication
  • Real-Time Analytics
  • Real-Time Monitoring
  • Reporting & Statistics
  • SMS Messaging
  • Third-Party Integrations
  • Access Controls/Permissions
  • Alerts/Notifications
  • Auto-Dialer
  • Automatic Call Distribution
  • Call Center Management
  • Call Conferencing
  • Call Monitoring
  • Call Queues
  • Call Recording
  • Call Routing
  • Call Screening
  • Chat/Messaging
  • Computer Telephony Integration
  • Contact Management
  • Fax Management
  • IVR
  • Mobile Access
  • Online Voice Transmission
  • Queue Management
  • SIP Trunking
  • Unified Communications
  • Video Conferencing
  • Voice Mail
  • Voicemail Transcription
See All features
Hide VoIP Software Features -

RingCentral Contact Center

Top Features
35/44
Show VoIP Software Features +
Monster VoIP
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
RingCentral Contact Center
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Monster VoIP
  • By Monster VoIP
  • Located in United States
  • Founded in 2012
RingCentral Contact Center
  • By RingCentral
  • Located in United States
  • Founded in 1999
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