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MSP, ISP, Voice, UCaaS, CCaaS providers, Network Service Providers, and System Integrators across the globe.
NinjaOne automates IT, empowering 20,000+ teams to boost productivity, reduce risks, and master IT management with ease and efficiency.
We are very happy with Multapplied. The team behind the solution is always helpful and supports us in many ways.
Complicated, and poor documentation. Struggles with high bandwidth links without customized solutions.
The team at Multapplied has been a pleasure to work with and we're glad we chose them as our SDWAN partner.
Lack of standardized hardware recommendations.
Ease of deployment and management. Useful initial setup tools and useful ongoing monitoring system.
A few minor features are missing that I would think should already be implemented. However, they have been acknowledged and will be included in the upcoming release.
Experience has been great, support team is first class and very responsive. Product works well and enables us to build networks where otherwise not possible.
This is the disadvantage of packet-based technology. Nevertheless, the advantages outweigh the disadvantages.
NinjaOne is a good experience, with great staff, and good prices - always changing and evolving products.
The Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner.
The patch management and asset information is top notch. The features and functionality of the platform are also superb and always being added to.
The platform occasionally sent out false alerts which although we could react to, did prove a little frustrating at 1am.
Speed is very important when you are dealing with customers who need quick resolution. Search is great and the speed with which it works is Amazing.
It's very much still being developed, and there are a few annoying ways that patching and scripting are set up that is unlike any other software I've used in the past.
Ease of use, visibility of all hardware is great, patch management and security is awesome, remote tools extremely helpful.
Lack of built in scripting. Has custom scripting capability but a small script database.
Alec: My name is Alec. I'm a team manager of a real estate coaching company with multiple locations in the US reviewing NinjaOne and I currently give it a four out of five stars. Currently, we partner with a managed service provider that is using NinjaOne. They said it was really good, so we did a trial, decided to proceed forward with it, and we're really liking it. We're moving away from that MSP, so we're needing to bring everything in-house and have some of the similar tools so we can assist all of our employees. We chose NinjaOne because it's a very simple program to use. It allows us to manage all of our workstations, both Windows and Mac, running scripts that we might need to, install any applications remotely that we might need to. And it also has the service desk component so that we are able to work through tickets, show upper management how many support issues that are coming through, how we're resolving them, and just further support our department and the needs that we have. Onboarding is pretty straightforward. You just install the agents. There's a little setup on the ticket side just to get it customized how we would like it, but overall, the setup for Ninja is pretty simple and straightforward. I would recommend that you look at NinjaOne and compare it to other options out there and make sure that it meets your current needs as well as your future needs. Being an internal tool, there's not much need that we have for it for managing out the clients and things like that, but it is geared more towards a managed service provider, so make sure it meets all your requirements for that.
Turnium SD-WAN
NinjaOne
Top FeaturesTurnium SD-WAN
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NinjaOne
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