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Abacus Private Cloud vs Webex Suite: Which is a better fit?

Updated on February 13th, 2025
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Summary
Key features rated by users
Features selected based on 2,545 reviews from Remote Work users.
% Fit
Missing features
Not enough reviews
Feature ratings
Project Time Tracking
NA
Communication Management
NA
Two-Way Audio & Video
--
@mentions
NA
Email Management
NA
% Fit
Not enough reviews
Feature ratings
Project Time Tracking
4.0
Communication Management
4.4
Two-Way Audio & Video
4.5
@mentions
4.4
Email Management
4.4
User satisfaction
3.7
User reviews117
Ease of use
3.8
Functionality
3.8
Value for money
3.4
Customer support
3.7
4.4
User reviews7,425
Ease of use
4.3
Functionality
4.3
Value for money
4.2
Customer support
4.2
Price starts from
Yearly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

Abacus Private Cloud is the ideal solution for any practitioner looking to outsource the management of all aspects of its firm's technology while ensuring that all of its data is secure.

Webex Suite is an all-in-one, intelligent collaboration suite built on an industry leading and secure Webex Platform with artificial intelligence features built-in.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Michaael C
President
2.0

Michael C.: Hello, I am Michael. I am the principal in a small law firm. I give Abacus Cloud a two-star rating. And for more reviews, look below. We rely very strongly on the Microsoft Office package. We also use and used QuickBooks, both online and desktop. That was primarily how we ran the office. I wanted a more efficient case management program, and I wanted an integrated program that integrated well with Outlook. This is what I was promised with Abacus. I chose Abacus because I wanted an integrated case management accounting program so that all of our functions could be speeded up and easy to use and to manage a large number of cases. The first part was that integration took about seven weeks, which was a real surprise to us for how long they wanted to do it. Then when we actually had to turn on the machines and to access them, it was extremely time-consuming, like half a day at a time for each computer. It was really a very, very difficult process, and it seemed to be absurd to us. I would say stay away from Abacus Cloud. We're locked into a three-year contract. They don't work with us. They don't fix anything. It's impossible to use the program. We probably use 10% of the package because we can't get to it. There's no training available of any merit. I think there are other off-the-shelf items that'll do just as good a job and save a lot of money and a lot of headache.

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video-80139bfe-d94a-40f9-2593-08dbfc37a66e
Diane Wendy H
Founder & CEO
4.0

Diane: Hi, I'm Diane. I'm the founder of PreQualified Mates, and I give Webex a four out of five. I have used virtually every application that preceded Webex, including GoTo Meeting. I was an early adopter of Webex, I've used them all. I have hosted thousands of web-based meetings, so name it, I have used it. We used Webex for PreQualified Mates because of my experience with everything that preceded it, and the state of Webex at that time. I'd only used Webex for B2B, and we were using it in a B2C application. The other reason that I chose Webex at that time was that Zoom was really immature, and the real business model at that time was actually storage, which might be a surprise to most people, but what really appealed to me with Webex is that you had the ability to locally store and control your data. You didn't have to store your data on a data farm and pay for storage offsite unless you chose to do so. As I said, when we launched PreQualified Mates, we were using Webex for internal use, interviewing our clients and prospective clients. And it was actually really challenging, not because of Webex per se, but we were using it in a B2C environment. Hence, when we would prep our prospective clients in advance to confirm that they had a platform hardware to launch a Webex session, it was so challenging because it turned out that a lot of people's own personal computers are really old and obsolete. So it was a real struggle, really painful, and we spent an inordinate amount of time doing the troubleshooting, which really was not at all the fault of Webex. It was that the clients were using really old equipment, and it was really important to us to record the data. So at the time, it was using FaceTime or something, or Skype was an inadequate alternative, and Zoom was too immature at that time to be considered as an alternative. So, it was very challenging, and I've used Webex for so many years. I have tons of war wounds from what it was like in the early versions, which is nothing like it is today, which is easy-peasy. But going back, there were some challenges, but the challenges we had with my company per se, were really the challenges of a B2C environment, which was not my prior experience, which was all B2B and more on an enterprise level. I'd suggest that you review the licensing and forecast your requirements pretty clearly. Make sure you understand what it's like to add additional users and so forth. I'd also suggest you do research on backgrounds and environments. I've written a great blog on it, for example, but there's all sorts of really good material to that end, and I personally like real environments versus the faux screens, but other than that, just do your due diligence on the front end.

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User interface
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1 Video
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1 screenshot
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Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

Abacus Private Cloud

16/40
  • Activity Dashboard
  • Alerts/Notifications
  • API
  • Assignment Management
  • Calendar Management
  • Commenting/Notes
  • Communication Management
  • Customizable Templates
  • Document Management
  • Drag & Drop
  • Email Management
  • File Transfer
  • @mentions
  • Prioritization
  • Progress Tracking
  • Projections
  • Project Time Tracking
  • Real-Time Data
  • Remote Access/Control
  • Reporting & Statistics
  • Single Sign On
  • Tagging
  • Video Chat
  • Workflow Management
  • Access Controls/Permissions
  • Collaboration Tools
  • Customizable Branding
  • Data Import/Export
  • Electronic Signature
  • Employee Activity Monitoring
  • Live Chat
  • Meeting Management
  • Remote Support
  • Softphone
  • SSL Security
  • Task Management
  • Third-Party Integrations
  • Time Zone Tracking
  • Two-Way Audio & Video
  • Video Conferencing
See All features
Hide Remote Work Software Features -

Webex Suite

Top Features
38/40
Show Remote Work Software Features +
Abacus Private Cloud
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Webex Suite
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Abacus Private Cloud
  • By CARET
  • Located in United States
  • Founded in 1983
Webex Suite
  • By Cisco
  • Located in United States
  • Founded in 2010
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