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From start ups to large companies, customers trust Giva with their customer support or help desk needs.
Medium to large businesses looking for scalable service management software to maintain customer satisfaction throughout high growth.
It is nice to know we also have the flexibility to expand into other Giva modules. Our [SENSITIVE CONTENT] had very positive feedback on Giva and supported the decision to purchase it.
I cannot say there are any features missing. There are lots of functions that I've not had time to try yet.
We were able to replace another Facilities software application with Giva and save more money. The Reports are super easy to run and provide excellent insights.
There are not any aspects of Giva that we don't like right now. They keep on releasing new features almost every month.
The Giva customer service team is great; always very helpful and thorough. Just like the whole app, the reports are intuitive and we can keep drilling down to gain deeper insights and root cause.
Well maybe one item but not a major concern of mine. It's the fact they don't have a customer support line.
The Reports and Dashboards are excellent. We got HIPAA compliance for a great price with great functionality.
When there was a change in the ticket screen that was not optimal, they fixed it in just a few weeks.
Andrew is amazing and helped with the process and continues to help as we start to uncover more and more about this program.
For a small business this is not much of a problem but in the big leagues being unable to measure performance against SLA is the same as failing SLA.
Vivantio is easy to modify which makes it easy to give a better quality environment and ensure good adoption rates from your users. The customer portal we set up has been very well received.
Now this functionality is lost. Every time we raise a change, the suggested articles are being randomly displayed, in which have nothing to do with the change itself.
Customer representatives are very hands on and helpful. I have admin'd other software and while other, more popular software has more documentation, their reps are non-existent.
The log comment size is too small which makes difficult to read the comments. And something the view get's corrupted.
Having worked on the previous version of Vivantio I can confirm that this release is a great improvement on what we previously had.
The difference in the admin area to the technician portal is a little bit confusing at times. I believe that the back end admin area needs upgrading to the FLEX environment.
Prioritize real-user-identified key features according to your needs to find your best fit.
Giva
Vivantio
Top FeaturesGiva
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Vivantio
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