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JIRA Service Management vs Giva: Which is a better fit?

Updated on February 16th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 2,289 reviews from Issue Tracking users.
% Fit
High performer
Feature ratings
Ticket Management
4.6
Prioritization
4.4
Task Management
4.6
Collaboration Tools
4.3
Access Controls/Permissions
4.3
% Fit
Not enough reviews
Feature ratings
Ticket Management
5.0
Prioritization
5.0
Task Management
4.0
Collaboration Tools
5.0
Access Controls/Permissions
--
User satisfaction
4.5
User reviews708
Ease of use
4.2
Functionality
4.5
Value for money
4.3
Customer support
4.3
4.9
User reviews56
Ease of use
4.9
Functionality
4.5
Value for money
4.8
Customer support
4.8
Price starts from
/user
Monthly subscription
Free version
Free trial
/user
Monthly subscription
Free version
Free trial
Best for

High-velocity teams looking to optimize their ITSM practices eliminate silos between IT, operations, development, and business teams, resolve requests and incidents fast, and push changes with ease.

From start ups to large companies, customers trust Giva with their customer support or help desk needs.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
video-a68d19e0-6bf8-4350-a4b3-08dc6003b090
Heena K
Client Services Lead- EMEA
4.0

Speaker 1: Hi, my name is Heena. I work at Bliss. I'm a client services lead for UK International Market. Bliss is a programmatic DSP. I use Jira as a project management platform, and I rate it four stars. Jira is basically used as a project management tool. We consider each and every programmatic booking that we get at less as a project, and at least 32 people contribute into that project. So from the pre-activation stages to activation, and then the execution, and then finally the reporting and the analytics, and we basically carry it all through Jira. And hence, it's a very important tool in our [inaudible 00:00:48]. I think Jira is very easy to use, easy to navigate, easy to train people on. No additional training is required every time someone is onboarded onto Jira. And also it also keeps logs of all the changes that happened during the project completion. And hence, it's easier to trace back the steps and identify if anything went wrong, et cetera. I think the least things are, sometimes it could take a downtime to get loaded, especially if we are working on a complex project or we have had several months of data onto the single project, then it can be a little bit lagged to download all the information.

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5 screenshots
183532
5 screenshots

JIRA Service Management

Top Features
39/50
  • Activity Dashboard
  • Chat/Messaging
  • Configurable Workflow
  • Drag & Drop
  • Monitoring
  • Projections
  • Real-Time Notifications
  • Role-Based Permissions
  • SSL Security
  • Tagging
  • Task Progress Tracking
  • Access Controls/Permissions
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • API
  • Assignment Management
  • Collaboration Tools
  • Commenting/Notes
  • Customizable Branding
  • Customizable Fields
  • Customizable Forms
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Email Management
  • Help Desk Management
  • Issue Auditing
  • Issue Management
  • Issue Scheduling
  • Issue Tracking
  • Knowledge Base Management
  • Multi-Channel Communication
  • Prioritization
  • Project Management
  • Real-Time Reporting
  • Real-Time Updates
  • Recurring Issues
  • Reporting & Statistics
  • Rules-Based Workflow
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Third-Party Integrations
  • Ticket Management
  • Widgets
  • Workflow Management
See All features
Hide Issue Tracking Software Features -

Giva

37/50
Show Issue Tracking Software Features +

JIRA Service Management

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Giva

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JIRA Service Management
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Giva
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
JIRA Service Management
  • By Atlassian
  • Located in United States
  • Founded in 2013
Giva
  • By Giva
  • Located in United States
  • Founded in 1999
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