Capterra Logo
Helping businesses choose better software since 1999

ServiceWorks vs Zoho FSM: Which is a better fit?

Updated on February 9th, 2025
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
What's your intended use case?
Summary
Key features rated by users
Features selected based on 4,445 reviews from Field Service Management users.
% Fit
Not enough reviews
Feature ratings
Mobile Access
3.4
Scheduling
4.0
Billing & Invoicing
3.6
Quotes/Estimates
3.3
Maintenance Scheduling
3.3
% Fit
Not enough reviews
Feature ratings
Mobile Access
4.4
Scheduling
--
Billing & Invoicing
5.0
Quotes/Estimates
--
Maintenance Scheduling
3.7
User satisfaction
3.6
User reviews100
Ease of use
3.5
Functionality
3.6
Value for money
3.7
Customer support
3.7
4.6
User reviews17
Ease of use
4.4
Functionality
4.6
Value for money
4.3
Customer support
4.4
Price starts from
Yearly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

1. Appliance and HVAC 2. Cleaning Service 3. Pest Control Service 4. Auto Repair 5. Fleet Management 6. Aviation Maintenance 7. Electrical and Plumbing 8. Landscaping and much more

A complete field service management tool for service businesses and contractors across various industries including home services, HVAC, security systems, plumbing, roofing, electrical & construction.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Aubree F
Accounts Receivable
4.0

Aubree F.: Hi, I'm Aubree. I do Accounts Receivable for Appliance, Service, and Parts, and I give ServiceWorks a four out of five. Before we started using ServiceWorks, we used Swiftlink, and it was a little outdated. We used it mainly for inventory. It wasn't very good for being able to use with our technicians, or for scheduling, or anything that wise. We had to use multiple programs. Now, we can use one. We decided to use ServiceWorks because we were already using Swiftlink, and we were able to integrate over, and a lot of our information was able to come over very easily and not have to transfer all of our customer information. Getting started with ServiceWorks was pretty difficult, only because it is a new program. Our employees had to learn to use a new program. There was a lot of hiccups in the very beginning. We started when ServiceWorks initially began, so we were able to offer suggestions, which was really nice, but there was a lot of hiccups in the beginning, but now it's working a lot better. If you were thinking about using ServiceWorks, I would recommend that you start with the complete package, and then after you're able to use their complete package, they have an awesome thing where you can choose the features you want to use, which is great for your company. You can kind of choose what you want. Also, their customer service is amazing at helping you decide what you need and what you don't need. Definitely reach out to them. They're great about talking to you, working, walking you through everything.

How Capterra sources reviews
View all video reviews
No video reviews yet
User interface
183679 video thumbnail}
1 Video
No videos provided by vendor
183679
4 screenshots
10014004
5 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Accounting Integration
207
Important
Activity Dashboard
388
Important

ServiceWorks

Top Features
35/39
  • Documentation Management
  • Resource Allocation
  • Service Level Agreement (SLA) Management
  • Workforce Management
  • Accounting Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Billing & Invoicing
  • Calendar Management
  • Contact Database
  • Contract/License Management
  • CRM
  • Customizable Fields
  • Customizable Forms
  • Dispatch Management
  • Drag & Drop
  • Electronic Signature
  • File Storage
  • Forms Management
  • GPS
  • Inventory Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Online Time Clock
  • Payment Collection in the Field
  • Quotes/Estimates
  • Real-Time Data
  • Reporting & Statistics
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History
  • Status Tracking
  • Third-Party Integrations
  • Workflow Management
  • Work Order Management
See All features
Hide Field Service Management Software Features -

Zoho FSM

28/39
Show Field Service Management Software Features +
ServiceWorks
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Zoho FSM
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
ServiceWorks
  • By Service Works
  • Located in United States
  • Founded in 2015
Zoho FSM
  • By Zoho
  • Located in United States
  • Founded in 1996
Need a Little Help?

Talk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.

Recommendations

Products similar to those you're currently comparing: