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Commercial service contractors (HVAC / Mechanical, Electrical, Plumbing, Refrigeration, Fire & Saftey) with 10+ technicians looking to GROW revenue, STREAMLINE business, and SUPERCHARGE their team.
1. Appliance and HVAC 2. Cleaning Service 3. Pest Control Service 4. Auto Repair 5. Fleet Management 6. Aviation Maintenance 7. Electrical and Plumbing 8. Landscaping and much more
Definitely a good value - nice offerings at the right price. Great experiences with customer service.
For example, the inability to delete a job that's been created in error and the only option available is to cancel the job and leave it in the system.
There have been great improvements over the past year, and I appreciate all of the time and effort the team has put into these continuous improvement efforts.
So you would think after expressing all this the implementation manager would get some help. No, they let him squirm and struggle.
From the Beginning , Middle and Now they have the best and fastest customer service. Training and implementation with Colleen made what seemed impossible very possible and was a pleasure to work with.
I don't like the glitches, sometimes it will change what you enter or default to previous data.
The speed is amazing and the ability to get to the information you need is so easy because it can be found in many different ways.
I want to be able to change the colors to indicate different types or jobs/workorders. Same with the drop down from the jobs tab.
The scheduling feature is awesome as appointments can be rescheduled on the calendar, as well as in the client record. The customer service is somewhat good, which increases productivity.
These are both items that have failed before and I'm sure will fail again. They fail to test updates sufficiently when they are made time and time again.
I run a team of about 7 techs as of now and we have had used many of other softwares and this is by far the best. Customer service is friendly and helps you with every need.
The constant crashes on the mobile app. The loss of data, the various bugs and glitches, the lag when uploading things, and the lack of fixing bugs after pointing it out to tech support.
Their system is very user friendly and I love the customization for their format.
There were multiple errors resulting in missing invoices. We ended up abandoning that effort and resorting to pulling reports for the data needed.
As far as from an appliance store and repair company this software is amazing. Just the part integration with Marcone has saved me soooo much time in the back office.
You name it and it either is still not working or has broken multiple times in the last few months.
Aubree F.: Hi, I'm Aubree. I do Accounts Receivable for Appliance, Service, and Parts, and I give ServiceWorks a four out of five. Before we started using ServiceWorks, we used Swiftlink, and it was a little outdated. We used it mainly for inventory. It wasn't very good for being able to use with our technicians, or for scheduling, or anything that wise. We had to use multiple programs. Now, we can use one. We decided to use ServiceWorks because we were already using Swiftlink, and we were able to integrate over, and a lot of our information was able to come over very easily and not have to transfer all of our customer information. Getting started with ServiceWorks was pretty difficult, only because it is a new program. Our employees had to learn to use a new program. There was a lot of hiccups in the very beginning. We started when ServiceWorks initially began, so we were able to offer suggestions, which was really nice, but there was a lot of hiccups in the beginning, but now it's working a lot better. If you were thinking about using ServiceWorks, I would recommend that you start with the complete package, and then after you're able to use their complete package, they have an awesome thing where you can choose the features you want to use, which is great for your company. You can kind of choose what you want. Also, their customer service is amazing at helping you decide what you need and what you don't need. Definitely reach out to them. They're great about talking to you, working, walking you through everything.
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