# Compare ServiceWorks vs BuildOps 2026 | Capterra > Unsure of what to choose? Check Capterra to compare BuildOps and ServiceWorks based on pricing, features, product details, and verified reviews. Source: https://www.capterra.com/compare/183679-194155/ServiceWorks-vs-BuildOps --- # BuildOps vs ServiceWorks Features and Cost Comparison Last updated April 24th, 2026 Provider data verified by our Software Research team, and reviews moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/) Your comparison: BuildOpsServiceWorks2/4 selected [BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) [ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) [## BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.4 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) Starting Price Contact vendor Value-for-Money 4.3 Functionality 4.2 Ease of Use 4.4 Customer Service 4.5 Reviews Sentiment Based on [177 reviews](#user-reviews) Positive 162 Neutral 8 Negative 7 [## ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.6 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) Starting Price $948.00/year Value-for-Money 3.6 Functionality 3.6 Ease of Use 3.5 Customer Service 3.6 Reviews Sentiment WD CG AF Based on [115 reviews](#user-reviews) Positive 67 Neutral 22 Negative 26 ## Send this comparison chart to my inbox ### Fill out the form and we'll send a list of the top-rated software based on real user reviews directly to your inbox. What’s your intended use case? ## Summary * * * Key features rated by users Features selected based on 6,164 reviews from field service management software users. about the Fit Score methodology. Fit Score methodology Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about. If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology 80%Fit Not enough reviews Feature ratings Mobile Access 4.3 Scheduling 4.5 Billing & Invoicing 4.2 Quotes/Estimates 4.4 CRM 4.0 65%Fit Not enough reviews Feature ratings Mobile Access 3.3 Scheduling 4.0 Billing & Invoicing 3.5 Quotes/Estimates 3.7 CRM \-- User satisfaction User satisfaction 4.4 User reviews[177](https://www.capterra.com/p/194155/BuildOps/reviews/) Ease of use 4.4 Functionality 4.2 Value for money 4.3 Customer support 4.5 User satisfaction 3.6 User reviews[115](https://www.capterra.com/p/183679/ServiceWorks/reviews/) Ease of use 3.5 Functionality 3.6 Value for money 3.6 Customer support 3.6 Price starts from Price starts from \-- - Free version - Free trial Price starts from $948Flat Rate, Per Year - Free version - Free trial Best for Best for Designed for commercial contractors—including HVAC, mechanical, electrical, plumbing, refrigeration, fire and safety—BuildOps helps streamline business operations and team management. Best for 1\. Appliance and HVAC 2. Cleaning Service 3. Pest Control Service 4. Auto Repair 5. Fleet Management 5. Electrical and Plumbing 7. Landscaping and much more ## User reviews Pros & cons JH Jennifer H. Service Billing Administrator > "It has significantly improved our ability to manage service operations, track jobs, and streamline invoicing in one centralized system...." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130631) AB Ashley B. Department Head > "It often takes extra time to build reports that provide the specific data we need, and the process isn’t as intuitive as it could be." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7131317) AB Ashley B. Department Head > "Having everything in one place gives our team better visibility, improves communication between office and field staff, and helps us..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7131317) JH Jennifer H. Service Billing Administrator > "These can disrupt workflows, especially in accounting and invoicing where timing and consistency are critical." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130631) JH Jennifer H. Service Billing Administrator > "We’ve been using BuildOps as our primary platform for service management, invoicing, and operational tracking, and overall it has been..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130631) AB Ashley B. Department Head > "This can make it harder to quickly pull insights or track performance without additional effort." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7131317) SS Sasha S. Co-Founder, Chief Executive Officer and President > "It groups most of the business in one software that’s an improvement over the jumbled mess we had on hand and it also prevents..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7119361) MS Mike S. Service Sales > "The onboarding process was very rough. When entering assets from the app, it can take a long time to load. " [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134346) AB Ashley B. Department Head > "It provides a fast, customer-friendly way to process payments, which has improved our overall customer experience and helped us get..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7131317) SH Scott H. Director of Operations > "They seem like all they care about is closing a ticket, even if the closing is this is a known issue and we are looking into it." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7136910) JH Jennifer H. Service Billing Administrator > "The system is robust, and getting everything configured correctly—especially syncing workflows between operations and accounting—takes..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130631) RF Ralph F. Accounts Manager > "I don't like that I'm unable to make changes to the Asset Checklist after they have been attached to an Agreement. If we clone them and..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6549951) JH Jennifer H. Service Billing Administrator > "Invoicing is streamlined from job completion through billing, and it integrates well with accounting systems like QuickBooks Online." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130631) HE Holly E. Service Coordinator > "We have been live for about a year and we are still struggling with making it more efficient on the accounting side of our business." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130600) HE Holly E. Service Coordinator > "It allows me to dispatch and assign calls from anywhere, which as a dispatcher is amazing." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130600) MN Michael N. President > "They can be clunky and not in line with how quoting is performed in the platform." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134308) MW Melissa W. Office Manager > "I would like if they could make the software more customizable for the customer, simplify for customers that don't need all the details..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130669) SH Scott H. Director of Operations > "I would not recommend it to anyone at this time. Until they get their customer experience significantly improved, especially around..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7136910) KP Kevin P. sales and technology > "The interface is straightforward enough for the team to pick up without too much hassle, and having everything in one place has made..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130643) BM Bruce M. HVAC technician > "Many times I have lost information when I had to restart the app." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134738) JH Jennifer H. Service Billing Administrator > "It provides strong visibility into job progress, which helps both operations and accounting stay aligned." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130631) TS Thomas S. President > "The program CANNOT sync successfully with QuickBooks Desktop as promised." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6823737) GD Genevieve D. Business Analyst > "I love BuildOps, his Dashboard, the notes that you can leave on everything, the project dashboard, almost everything!!" [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134236) DD Dani D. Dispatcher > "Seems like the people on the line don't know the product and have to call back constantly." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130894) KP Kevin P. sales and technology > "It does exactly what it's supposed to do — keeping our jobs organised, our teams connected, and our scheduling on track." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130643) TS Thomas S. President > "Support is quick to send out an email that they are looking into the issue but slow to solve the issue." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6823737) PS Patrick S. Maintenance Manager > "It's a great tool to share with prospective customers on how easy it is for the technicians to have information on each of the assets." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134330) DT Darrin T. Operations Manager > "It does get frustrating when I am on the phone with a customer or tech and have to wait for pages to load." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6445365) GW Grant W. President and CEO > "BuildOps is extremely configurable - features can be turned on and off at the company level or the user level to obtain the optimal..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6378239) KZ Kaitlin Z. Office Coordinator > "Most other issues are fairly minor, like sorting a list of Assets (i.e. RTUs on a property) will not sort them numerically or there..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4938620) BM Bruce M. HVAC technician > "I love having all the history in photos available to go back and look at on each asset." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134738) MW Melissa W. Office Manager > "Cost-very expensive" [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130669) WP Whitney P. Executive Assistant > "Smooth transition to it, with a lot of tools in the system that helps us with our everyday jobs. " [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130603) CI Christian I. Operations Analyst > "Some of the workflows are more cumbersome." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6777346) PS Patrick S. Maintenance Manager > "Overall, I have been impressed with the capabilities and tracking of both the technicians work and how easy it is to locate a certain..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134330) DM Dorothy M. CFO > "The pricebook currently does not have a search feature and reporting feature which would be beneficial when updating pricing." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6054488) MN Michael N. President > "AI functions are helpful when shortening workflows." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134308) AM Aaron M. Project Manager > "The customer service and technical support are nonexistent." [See full review](https://www.capterra.com/p/194155/BuildOps/#SoftwareAdvice___6678901) GD Genevieve D. Business Analyst > "The dashboard are easily customizable! Once it is setup you don't have to spend hours searching for some information." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134236) MB Michele B. Office Manager > "I struggle with billable materials/items being connected to an sales/expense account instead of the WO department driving it to the..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6196020) DT Darrin T. Operations Manager > "I always get a real person on the phone when I call. When I email, I get a response back usually within a couple of hours. If there is..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6445365) FA Frederick A. Company Onwner > "It seems that the software needs a few more years of development to be branded as a premium software, there are many bugs and the..." [See full review](https://www.capterra.com/p/194155/BuildOps/#SoftwareAdvice___6065679) AM Aisha M. Operations Manager > "The dispatch board revolutionized our scheduling system eliminating miscommunication and streamlined the quote to job process." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6506376) TP Tori P. Dispatch Manager > "Of course, it is frustrating when the server is down or when a common command suddenly goes buggy, but that would happen with any..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6227599) HE Holly E. Service Coordinator > "The accessibility it is from both desktop and mobile side. " [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130600) ZB Zachariah B. Data Entry > "Just the loading will take longer than expected sometimes." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6507939) WP Whitney P. Executive Assistant > "Learning to use it was a quicker adjustment than expected and the esthetics of BuildOps is pleasing." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7130603) Ashton G. Client services > "Getting to pipeline is a little difficult, but I might just not see it." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6367444) ZB Zachariah B. Data Entry > "Everything is streamlined to enter data most efficiently, such as being able to enter line items quickly without going through multiple..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6507939) KZ Kaitlin Z. Office Coordinator > "Some areas of functionality where users with full permissions cannot edit basic things can be frustrating." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4938620) AB Ashley B. Department Head > "Another major advantage is how easy it is to track quotes and work orders." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7131317) AM Aaron M. Project Manager > "Save yourself the frustration—don’t waste your time or money." [See full review](https://www.capterra.com/p/194155/BuildOps/#SoftwareAdvice___6678901) AB Ashley B. Department Head > "With continued enhancements, it has the potential to be an even more powerful all-in-one solution." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7131317) EC Emily C. Operations Manager > "I could never go back to the pen and paper of doing things." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6443586) MN Michael N. President > "Ease of use, flexibility with different scopes of work service vs construction." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134308) VR Verified Reviewer Business Process > "Reporting does not show all the data we expect such as the total cost of the contract." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6050190) Keith O. Owner > "Great value for the money easy install, format is user friendly, invoicing is pretty simple, decent features." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7079019) LM Loura M. Administrator > "The software can be buggy, and the constant changes mean that when you take the time to learn something, it is likely to be changed." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6049365) LD Les D. Book Keeping > "Sync's well with QB's desktop." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7115488) DG Dan G. Data Admin > "Accounting integration does not work well with Sage300 so update is a must." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6274165) PM Pam M. Vice President > "Implementation is long and hard but once you move through it, you will start to see the benefits." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134362) JH Jana H. Credit and Collections Specialist > "I feel that understanding what we do on the end user (accounting / billing )side was not explored fully prior to go live." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___5061108) PM Pam M. Vice President > "BuildOps is continually improving and does listen to customers in planning for improvements." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134362) RW Robin W. dispatcher > "I don't like that I can't tag different items in my work orders." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___5061273) PM Pam M. Vice President > "I like how streamlined it is, how easy it is to see job costs and ease of invoicing." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134362) MP Matthew P. Service Manager > "The forms are very limited in functionality with no integrated logic." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4995649) DC Dallas C. Dispatcher > "Overall, it has allowed us to better manage our technicians and workflows, resulting in enhanced productivity." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6526833) JB James B. Service Coordinator > "The updates sometimes are not the best and can slow up the software" [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6092749) JM John M. Forman > "Ease of storage and utilizing files on app." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7131860) CB Cameron B. Payroll Accounts Receivable Specialist > "We struggled getting our voices heard and struggled getting the customization done." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6208185) MI Matthew I. General Manager > "Build Ops has revolutionized our project management workflows, offering a centralized platform that seamlessly coordinates tasks,..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6274349) AM Aaron M. Project Manager > "Now, they are completely unresponsive." [See full review](https://www.capterra.com/p/194155/BuildOps/#SoftwareAdvice___6678901) DC Dallas C. Dispatcher > "BuildOps has been an asset to our business, helping streamline field service operations and improve overall efficiency." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6526833) LH Liz H. CFO/Integrator > "It was residential based and workflows seemed more difficult than current work flows. " [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4839774) MN Michael N. President > "Progressive company always improving the product for contractors." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___7134308) JL Joseph L. Project Manager/Estimator > "The service agreement module is a little cumbersome and takes some getting used to." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___5011617) JB Joshua B. Life Safety Division Manager > "Just a few of the features we love are the submittal packaging and dashboard in the project management side, the ease of invoicing..." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4940436) DE Dana E. Account Manager > "some of the customizable aspects are still lacking" [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6187753) BB Brittany B. Feild Services Manager > "Buildops is very functional if used correctly, I really like that I can just type in what I'm searching for and I can find it." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___6324697) LP Logan P. Office Manager > "The time tracking feature is one that we have not used at all." [See full review](https://www.capterra.com/p/194155/BuildOps/#Capterra___4921439) [View Reviews](https://www.capterra.com/p/194155/BuildOps/reviews/) WD Warren D. Senior Appliance Expert > "The vision of a unified platform that seamlessly integrates part ordering, scheduling, dispatching, and customer communication is..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457) WD Warren D. Senior Appliance Expert > "Our dispatch team has repeatedly requested that the map feature function as originally described: allowing us to view a technician’s..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457) CG Carole G. Accounting Auditing Manager > "Was told its user friendly and it will produce everything we need, yes if you're only dealing with COD customer it would be great, but..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7105594) SS Steven S. owner > "I can't make my own barcodes for sales items and I've asked multiple x's for someone to add my sales cost and have sent a reference..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7051225) AF Aubree F. accounts receivable > "We really like this program it has made a lot of things easier for our company invoicing estimates scheduling part orders customer..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299787) WD Warren D. Senior Appliance Expert > "Jobs are frequently assigned incorrect statuses, and the system contains an overwhelming number of job buckets and status options—many..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457) SB Stacey B. CEO > "Our favorite is the texting capability with our customers in their jobs and the part inventory and EVERY manufacturer part for..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4942507) DS Donna S. CEO > "The POS module was built on top of the existing jobs software, and does not always match the workflow for walking retail customers...." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6328893) DP Deepak P. Owner > "The mobile app makes it easy for our techs to update jobs in real-time." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560) SS Steven S. owner > "its easy to get someone to talk back with you, but they can't help you. and when I have issues, I get an email back saying its..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7051225) MG Matt G. General Manager > "I like the integration with payment processing and the mobile app." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898) MG Matt G. General Manager > "Our company was initially drawn to ServiceWorks due to the promise of comprehensive setup support and training, which, unfortunately,..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898) SG Sam G. Owner > "Keeping accurate service records and detailed job notes is a breeze!" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6308219) WD Warren D. Senior Appliance Expert > "The ordering process remains disorganized, and after the initial onboarding period, support has been minimal." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457) WD Warren D. Senior Appliance Expert > "What I appreciated most was the concept behind the software." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7106457) RJ Robert J. Diagnostic technician > "The loss of data, the various bugs and glitches, the lag when uploading things, and the lack of fixing bugs after pointing it out to..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6313283) KO Kelly O. Office Manager > "They are very helpful and actually answer your phone calls or service tickets in a impressive, timely manner." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6784304) MB Max B. Owner > "It feels like something some corporate dude made his team create in the early 2000's because mobile apps were all the crazy back then..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6883496) JP Jake P. Sales > "sensitive content hidden\] has been a huge help with answering all of our questions, and was a good sport about receiving the 3rd..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6809904) MG Matt G. General Manager > "As a result, we had to manually reconcile each ticket with our tax reports, which cost us hundreds of labor hours." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898) SB Susan B. Office Manager > "It's been very good to have the SD mobile link to the system, although there are issues with that too if the tech is not thorough in..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4835319) SS Steven S. owner > "I like service works but with every update my account gets worse." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___7051225) DS David S. President > "It meets all of our needs as a service based Company." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778150) MY MEL Y. Service Managert > "Route sheet, maps, gps does not work as it should because it does not show the location of a truck in a real time; the order of the..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290554) SB Stacey B. CEO > "I love being able to customize our own invoices to show what we need it to for our business." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4942507) SB Susan B. Office Manager > "A mix of frustration and benefits: ServiceWorks is not an easy program to use -- it takes a long time to train in and understand;..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4835319) KS Kerry S. Manager > "I like the ability to create jobs and monitor the service history on the job." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6304512) DF Dana F. Owner > "Messaging constantly crashing. And now payroll is SO messed up" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#SoftwareAdvice___6819293) MI Marion I. Owner > "ServiceWorks is a very high functioning CRM that helps us manage our appliance repair business very well. " [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290490) DS Donna S. CEO > "There were multiple errors resulting in missing invoices. " [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6328893) MF Michael F. Owner > "The templated notifications are very good." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778205) LG Luke G. managing member > "This company was great for the onboarding process, but when I had issues with the mobile app nothing was addressed." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6612790) JH Jennifer H. Office Manager > "it keeps peoples history of service together well" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6310392) DO David O. Owner > "Mad clients because their system stop sending out emails and text for a while." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6746358) KO Kelly O. Office Manager > "The cost compared to other providers is hands down the best value out there. " [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6784304) SB Susan B. Office Manager > "The special order parts chart for checking in parts can be a real pain when "tentative parts" are allowed to plug the chart up." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4835319) DP Deepak P. Owner > "Absolutely love how organized our team is now—ServiceWorks keeps us on track!" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560) DO David O. Owner > "Missing customer info, missing scheduleing stuff." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6746358) DS David S. President > "We made the switch to Service Works several years ago and it’s been a mostly positive experience." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778150) MG Matt G. General Manager > "It is even more frustrating when I have to spend time proving the issues to tech support or the developers." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898) DP Deepak P. Owner > "They have an awesome support team ready to help in every way." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560) LG Luke G. managing member > "I did not even make it through the onboarding process, and they still refused to refund the payment." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6612790) JP Jake P. Sales > "Really went above and beyond for us to earn our business." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6809904) DP Deepak P. Owner > "A lot of times they go through system glitches." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560) MY MATT Y. CLERK > "DOES WELL IN KEEPING TRACK OF BILLING AND IS NICE TO HAVE ALL INFO STORED IN ONE PLACE." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299914) MF Michael F. Owner > "The emails and back end set up were the most challenging." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778205) RC Rick C. manager > "Updating tickets are easy" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6779178) MG Matt G. General Manager > "In some instances, the problems never seem to get fixed." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6763898) DP Deepak P. Owner > "Customer support is responsive and helpful." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6778560) NA Nicole A. Secretary > "For example, why is there like 5 save buttons for different sections when writing up a service ticket? Why can’t there be just one?" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290457) AF Aubree F. accounts receivable > "We really like being able to invoice and schedule from the same program" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299787) BD Brandon D. lead tech > "the moble app has issues with entering and deleteing items entered and has to be refreshed often" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6301706) RC Rick C. manager > "Easy to use schedule system and dashboard." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6779178) DS Dave S. Secretary > "App works mediocre on a good day, on-boarding is a disaster, and the financial reports the SW produces are unreliable." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#SoftwareAdvice___4852227) MH Moustafa H. IT Field Tech > "Dispatch and technicians were great in terms job postings and enrouting" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290533) DO David O. Owner > "Customer service was the worst of the worst." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6746358) RM Richard M. President > "The team at ServiceWorks are easy to deal with and very responsive." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6779205) PM Patrick M. Technical sales support > "It removes jobs from search when there is a glitch." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290481) KL Kevin L. Owner > "It’s been great to grow with Service Works as they are learning the bin cleaning industry." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4936703) SL SONJA L. PROJECT OFFICE MANAGER > "The price of the service has increased and is not really justifiable for the services that are received. " [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290527) BD Brandon D. lead tech > "easy to keep my calls in order and keep me on right track for day to day task" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6301706) VC Valerie C. Appliance repair tech > "They are constantly making updates and changes that makes the problems worse and don’t listen to what the problem actually is" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290593) JM John M. Associate Manager > "Its user friendly, the fact that its in cloud - we don't have to set up a lot of things to get access to it." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290580) PW Price W. Owner - Operator > "They could not answer questions, could not fulfill any of our wishes, it took days and sometimes weeks to get changes done, and when..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4138082) CQ Cesar Q. Bin cleaner > "I like that everything can be managed in one spot." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___5015370) MT Mark T. President > "The poor accounting features." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6305917) KS Kerry S. Manager > "I like the overall concepts and practicality of the way the software is put together and in the most part is very easy to use." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6304512) HB HEATHER B. MANAGER > "Lately we have had huge problems with inventory." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6304678) JR Jim R. Admin > "Tech support is decent although communication could be better." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290624) AN Audrey N. Owner > "The onboarding was terrible; the communications were awful; after letting multiple people know the program was not a good fit we..." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4673628) TB Trish B. owner > "Enjoy having a cloud based system which give us more flexibility in how we run our business." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4183249) NO NICOLE O. OFFICE MANAGER > "THE TRAINING, THE SUPPORT STAFF AND THE \[sensitive content hidden\] OF OPERATIONS THEY ARE ALL A JOKE!" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6301275) SL SONJA L. PROJECT OFFICE MANAGER > "The program is very easy to use." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290527) SL SONJA L. PROJECT OFFICE MANAGER > "There is a lack of consistency." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290527) JR Jim R. Admin > "Fairly easy to use." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290624) TB Trish B. owner > "This makes it impossible to use the accounting functions in ServiceWorks. " [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4183249) JR Jim R. Admin > "Easy to train new employees to use." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6290624) BS Blake S. owner > "I also cannot see all my customers on a map; which is key to understanding my business." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4104292) ND Nicola D. Service technician > "Easy to use straight forward and functions as it should" [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___6299196) SC Steve C. owner/operator > "it doesn’t integrate with quick books and no one there known how to make it work its been going on for three years now." [See full review](https://www.capterra.com/p/183679/ServiceWorks/#Capterra___4126479) [View Reviews](https://www.capterra.com/p/183679/ServiceWorks/reviews/) ## User interface 4.43 (177) 3.56 (115) ## Connect with a Capterra advisor for a free 15-minute consultation Get a personalized software list aligned to your business needs with guidance from our expert advisors. Our team has helped 1 million+ businesses like yours find options that fit their needs. ### Features Do these products fit your needs? Prioritize real-user-identified key features according to your needs to find your best fit. \--% Fit vs \--% Fit Accounting Integration 207 Important Activity Dashboard 150 Important Activity Tracking 120 Important BuildOps 24/45 - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - AI Summarization - Alerts/Notifications - API - Billing & Invoicing - Calendar Management - Chatbot - Contact Database - Contract/License Management - CRM - Customizable Fields - Customizable Forms - Dispatch Management - Documentation Management - Drag & Drop - Electronic Signature - File Storage - Forms Management - Generative AI - GPS - Inventory Management - Maintenance Scheduling - Mobile Access - Monitoring - Online Time Clock - Payment Collection in the Field - Personalization and Recommendation - Process/Workflow Automation - Quotes/Estimates - Real-Time Data - Reporting & Statistics - Resource Allocation - Routing - Scheduling - Self Service Portal - Service History - Service Level Agreement (SLA) Management - Status Tracking - Third-Party Integrations - Workflow Management - Workforce Management - Work Order Management [See all features](https://www.capterra.com/p/194155/BuildOps/#features) ServiceWorks Top features 39/45 - Accounting Integration - Activity Dashboard - Activity Tracking - AI Copilot - AI Summarization - Alerts/Notifications - API - Billing & Invoicing - Calendar Management - Chatbot - Contact Database - Contract/License Management - CRM - Customizable Fields - Customizable Forms - Dispatch Management - Documentation Management - Drag & Drop - Electronic Signature - File Storage - Forms Management - Generative AI - GPS - Inventory Management - Maintenance Scheduling - Mobile Access - Monitoring - Online Time Clock - Payment Collection in the Field - Personalization and Recommendation - Process/Workflow Automation - Quotes/Estimates - Real-Time Data - Reporting & Statistics - Resource Allocation - Routing - Scheduling - Self Service Portal - Service History - Service Level Agreement (SLA) Management - Status Tracking - Third-Party Integrations - Workflow Management - Workforce Management - Work Order Management [See all features](https://www.capterra.com/p/183679/ServiceWorks/#features) ### Recognition BuildOps is recognized as a top-rated tool in 3 Capterra Shortlist reports ServiceWorks is recognized as a top-rated tool in 1 Capterra Shortlist reports ### Deployment & support BuildOps Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ServiceWorks Deployment - Cloud, SaaS, Web-Based - Desktop Mac - Desktop Windows - Desktop Linux - On-Premise Windows - On-Premise Linux - Desktop Chromebook - Mobile Android - Mobile iPhone - Mobile iPad Support - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat Training - In Person - Live Online - Webinars - Documentation - Videos ### Company Details BuildOps - By BuildOps - Located in United States - Founded in 2018 ServiceWorks - By Service Works - Located in United States - Founded in 2015 ## Popular Comparisons [BuildOps](https://www.capterra.com/p/194155/BuildOps/)[4.43 (177)](https://www.capterra.com/p/194155/BuildOps/reviews/) vs [FieldPulse](https://www.capterra.com/p/153475/FieldPulse/)[4.59 (445)](https://www.capterra.com/p/153475/FieldPulse/reviews/) Contact vendor for pricing Price Contact vendor for pricing 4.2 Features 4.4 4.4 Ease of Use 4.5 [View full comparison](https://www.capterra.com/compare/153475-194155/FieldPulse-vs-BuildOps) [ServiceWorks](https://www.capterra.com/p/183679/ServiceWorks/)[3.56 (115)](https://www.capterra.com/p/183679/ServiceWorks/reviews/) vs 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