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E-commerce, Retail
Conversation designers, VUI designers, chatbot designers, product managers, developers
I like that Amio helps with the customer support workload and can help customers in multiple languages.
The deployment was late, but this was partly due to our own lack of effort.
The dedicated Slack channel with Amio's success manager is a standout. Feature, providing quick resolutions and seamless support.
It had some minor flaws and bugs – but hey, which application doesn’t. Most importantly Amio team were always there to provide a quick fix.
It was very easy to set up, onboarding was nicely done and their success team is very helpful.
I like that the software is easy to use and their team is always ready to help.
Since the outset the team tirelessly supported every question I had, of which there were lots, even on the weekend. Great service, I cannot recommend this company enough.
Also, when the last upgrade was made, I thought I had lost the notes feature. It took months to realise we could right click to get this feature and that it wasn't lost.
Creating intents & entities are super simple(for those who don't come from a non-technical background). I personally love the funnel feature that shows the intent mapping for the tested utterance.
Sometimes the graphical interface crash and browser reset is needed (data is not lost). More examples in the API documentation.
BotMock is simple to use. I like the jump to feature and the ability to duplicate flows for continuous improvement.
These can be extreme (hours of lost work) but more commonly are small inconsistencies that require one user to refresh the page.
This builds efficiencies and. I have also appreciated improvements to the UI like the improved zoom function and control over the connections between content blocks.
The arrows are hard to work with. Larger designs are hard to manage.
Amio
Top FeaturesBotmock
Amio
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Botmock
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