Merchant Centric vs ReviewFlowz: Which is a better fit?

My overall experience is great. I'm happy with Merchant Centric and I hope they keep up the trainings that they give for the software.

The only downside of this software is the lack of self service SEO/reputation management. All changes to your business must be done through your account rep.

Working with Merchant Centric and their software provides us with peace of mind. Our franchisees are very happy with the services that MC provides, which makes us very happy.

I do think that some of the responses to the customers can be more vague and need to be more personable.

This company does great work and provides information that is necessary to carry on a successful business.

Sometimes the whole Yelp review does not show up. It cuts off and leaves you with a.

Merchant Centric has a really nice looking UI with dashboards. From reputation management solutions, Merchant Centric did a great job of making the platform interactive.

I don't like the charts comparing ourselves to others in our competitive area. It feels more counterintuitive and puts a negative pressure on our hospital employees.

They are attentive and intentional. We shopped around for a long while trying to find the right fit, and at our current phase, this feels like a great fit.

It wasn't always entirely clear what's included in the trial. When another team member connects a different flow, the flow management is slightly confusing.

What I like with ReviewFlowz is the configuration of workflows to receive our reviews from all our platforms. The tool works perfectly.

It's a very lite software, which is what i'm looking for. But, I am missing some basic features (account management, password / email changes, etc).

Super easy setup and the notifications look great on Slack.

Unfortunately, I am not a large enough company to need many platforms.

Really easy to set up direct to Slack, and the support was awesome.