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Sitejabber vs Surefire Local: Which is a better fit?

Updated on January 19th, 2025
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links.
Summary
Key features rated by users
Features selected based on 3,444 reviews from Review Management users.
% Fit
High performer
Feature ratings
Review Request
4.5
Negative Feedback Management
4.2
Review Monitoring
4.6
Response Management
4.6
Review Notification
4.5
% Fit
Not enough reviews
Feature ratings
Review Request
1.0
Negative Feedback Management
1.0
Review Monitoring
1.0
Response Management
1.0
Review Notification
--
User satisfaction
4.5
User reviews63
Ease of use
4.6
Functionality
4.5
Value for money
4.2
Customer support
4.4
2.1
User reviews21
Ease of use
2.2
Functionality
2.3
Value for money
1.9
Customer support
2.2
Price starts from
Monthly subscription
Free version
Free trial
Monthly subscription
Free version
Free trial
Best for

Businesses of all sizes, across all verticals, looking to accelerate growth using customer reviews to boost their online presence – resulting in increased conversions and sales.

Whether you are a small business with a single location or a local office of a multi-site enterprise, our all in one platform will help optimize your online presence in your local market.

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
No video reviews yet
No video reviews yet
User interface
No videos provided by vendor
No videos provided by vendor
184152
5 screenshots
187660
1 screenshot
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Activity Dashboard
207
Important
Activity Tracking
388
Important

Sitejabber

Top Features
48/50
  • Chat/Messaging
  • Purchasing & Receiving
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • API
  • Campaign Management
  • Commenting/Notes
  • Communication Management
  • CRM
  • Customer Experience Management
  • Customizable Branding
  • Customizable Reports
  • Customizable Templates
  • Dashboard
  • Data Import/Export
  • Email Management
  • Email Reminders
  • Engagement Tracking
  • Feedback Management
  • Monitoring
  • Multi-Channel Campaigns
  • Multi-Language
  • Multi-Location
  • Negative Feedback Management
  • Performance Metrics
  • Ratings/Reviews
  • Real-Time Analytics
  • Real-Time Data
  • Real-Time Notifications
  • Reminders
  • Reporting & Statistics
  • Response Management
  • Review Badge Management
  • Review Monitoring
  • Review Notification
  • Review Request
  • Sentiment Analysis
  • SEO Management
  • SMS Messaging
  • Social Media Integration
  • Social Promotion
  • Social Sharing
  • Survey/Poll Management
  • Surveys & Feedback
  • Template Management
  • Third-Party Integrations
  • Visual Analytics
  • Website Integration
  • Widgets
See All features
Hide Review Management Software Features -

Surefire Local

18/50
Show Review Management Software Features +
Sitejabber
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Surefire Local
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
Sitejabber
  • By Sitejabber
  • Located in United States
  • Founded in 2008
Surefire Local
  • By Surefire Local
  • Located in United States
  • Founded in 2010
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