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SMB and Mid-Market Businesses
NinjaOne automates IT, empowering 20,000+ teams to boost productivity, reduce risks, and master IT management with ease and efficiency.
This program is amazing and for a great price. It is easy to use and has everything integrated.
Poor mobile web support, there is no way to differentiate between staff and students, meaning you cannot create groups to place people in.
I love the ease of use and the tickets system. Cuustomer support is also great and quick on resloving any issues.
There are a few things that we needed to contact Genuity to understand how to use properly. Mainly this was due to our lack of understanding more than anything.
Easy to use, excellent customer support, constantly improving by adding new features, COST, ease of implementation.
They are helpful, and the service was easy to implement. I like that they listen to your suggestions, and if they get enough requests for it, add it in a future update.
NinjaOne is a good experience, with great staff, and good prices - always changing and evolving products.
The Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner.
The patch management and asset information is top notch. The features and functionality of the platform are also superb and always being added to.
The platform occasionally sent out false alerts which although we could react to, did prove a little frustrating at 1am.
Speed is very important when you are dealing with customers who need quick resolution. Search is great and the speed with which it works is Amazing.
It's very much still being developed, and there are a few annoying ways that patching and scripting are set up that is unlike any other software I've used in the past.
Ease of use, visibility of all hardware is great, patch management and security is awesome, remote tools extremely helpful.
Lack of built in scripting. Has custom scripting capability but a small script database.
Alec: My name is Alec. I'm a team manager of a real estate coaching company with multiple locations in the US reviewing NinjaOne and I currently give it a four out of five stars. Currently, we partner with a managed service provider that is using NinjaOne. They said it was really good, so we did a trial, decided to proceed forward with it, and we're really liking it. We're moving away from that MSP, so we're needing to bring everything in-house and have some of the similar tools so we can assist all of our employees. We chose NinjaOne because it's a very simple program to use. It allows us to manage all of our workstations, both Windows and Mac, running scripts that we might need to, install any applications remotely that we might need to. And it also has the service desk component so that we are able to work through tickets, show upper management how many support issues that are coming through, how we're resolving them, and just further support our department and the needs that we have. Onboarding is pretty straightforward. You just install the agents. There's a little setup on the ticket side just to get it customized how we would like it, but overall, the setup for Ninja is pretty simple and straightforward. I would recommend that you look at NinjaOne and compare it to other options out there and make sure that it meets your current needs as well as your future needs. Being an internal tool, there's not much need that we have for it for managing out the clients and things like that, but it is geared more towards a managed service provider, so make sure it meets all your requirements for that.
Prioritize real-user-identified key features according to your needs to find your best fit.
Genuity IT Admin Suite
NinjaOne
Top FeaturesGenuity IT Admin Suite
NinjaOne
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