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NinjaOne automates IT, empowering 20,000+ teams to boost productivity, reduce risks, and master IT management with ease and efficiency.
Remote desktop, remote support, IT management, web monitoring, remote work and web conferencing, Remote access, Augmented reality support, digitization of work processes, IoT, and Industry 4.0
NinjaOne is a good experience, with great staff, and good prices - always changing and evolving products.
The Sydney office is not picking up the phone - I doubt if it even exists, SMS verification not working - if you need Ninja to fix the issue they are not doing it in a timely manner.
The patch management and asset information is top notch. The features and functionality of the platform are also superb and always being added to.
The platform occasionally sent out false alerts which although we could react to, did prove a little frustrating at 1am.
Speed is very important when you are dealing with customers who need quick resolution. Search is great and the speed with which it works is Amazing.
It's very much still being developed, and there are a few annoying ways that patching and scripting are set up that is unlike any other software I've used in the past.
Ease of use, visibility of all hardware is great, patch management and security is awesome, remote tools extremely helpful.
Lack of built in scripting. Has custom scripting capability but a small script database.
This software has great image quality compared to other remote software products. The ability to text and voice chat through the computers is great for remote support during the pandemic.
I have used it for 7 yrs and about 10 times I have been unable to connect with Teamviewer and that is frustrating (just drive into work).
I use this application a little because there is not alwais training , but the times I use it has been very useful to help someone and receive help remotely, so I recommend.
Expensive and the software can wrongly detect you are a business and block further access until you pay for a license.
Teamviewer has been around for a while and has established itself as being a solid, secure product for remote access. I like its ability for screen mirroring and file transfer abilities.
The worst part or most aggravating part of the software is the constant ads/pop ups to get you to upgrade to the newer version. Then the older versions are not compatible with the newer versions.
Its fast, simple & honestly a lifesaver. Having software like this makes any difficulties that require me to need help, so helpful.
It's slow and clunky, often having trouble launching. Their new Web Monitoring product which replaced Monitis is half-baked and missing features, we are unable to use it.
Alec: My name is Alec. I'm a team manager of a real estate coaching company with multiple locations in the US reviewing NinjaOne and I currently give it a four out of five stars. Currently, we partner with a managed service provider that is using NinjaOne. They said it was really good, so we did a trial, decided to proceed forward with it, and we're really liking it. We're moving away from that MSP, so we're needing to bring everything in-house and have some of the similar tools so we can assist all of our employees. We chose NinjaOne because it's a very simple program to use. It allows us to manage all of our workstations, both Windows and Mac, running scripts that we might need to, install any applications remotely that we might need to. And it also has the service desk component so that we are able to work through tickets, show upper management how many support issues that are coming through, how we're resolving them, and just further support our department and the needs that we have. Onboarding is pretty straightforward. You just install the agents. There's a little setup on the ticket side just to get it customized how we would like it, but overall, the setup for Ninja is pretty simple and straightforward. I would recommend that you look at NinjaOne and compare it to other options out there and make sure that it meets your current needs as well as your future needs. Being an internal tool, there's not much need that we have for it for managing out the clients and things like that, but it is geared more towards a managed service provider, so make sure it meets all your requirements for that.
Harlan E.: My name is Harlan. I'm a director of operations and I give Teamviewer five stars. And for more reviews, click below. Previously to using Teamviewer we actually used UltraVNC and it was a little bit more difficult to log in and remote support people. But Teamviewer made it so much easier. The reason we chose Teamviewer is exactly because it's so easy to use. It's easy to onboard. The price is right, and it makes supporting others whether local or far away super easy. Teamviewer was easy to onboard. Simply download. It installs quickly and you're there. You're ready to go. If you're interested in remote software Teamviewer's the way to go. Whether it's for work or for supporting your mother, your grandmother, gosh, it doesn't come any easier than this. Teamviewer's the way to go.
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