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NinjaOne vs TeamViewer Remote: Which is a better fit?

Updated on February 6th, 2025
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What's your intended use case?
Summary
Key features rated by users
Features selected based on 5,261 reviews from Remote Support users.
% Fit
Not enough reviews
Feature ratings
Remote Access/Control
4.7
SSL Security
--
Unattended Access
4.2
Server Monitoring
4.7
Multi-Channel Communication
4.7
% Fit
Missing features
Feature ratings
Remote Access/Control
4.7
SSL Security
NA
Unattended Access
NA
Server Monitoring
NA
Multi-Channel Communication
NA
User satisfaction
4.8
User reviews238
Ease of use
4.7
Functionality
4.5
Value for money
4.7
Customer support
4.7
4.6
User reviews11,514
Ease of use
4.6
Functionality
4.6
Value for money
4.4
Customer support
4.3
Price starts from
--
Monthly subscription
Free version
Free trial
/user
Yearly subscription
Free version
Free trial
Best for

NinjaOne automates IT, empowering 20,000+ teams to boost productivity, reduce risks, and master IT management with ease and efficiency.

Remote desktop, remote support, IT management, web monitoring, remote work and web conferencing, Remote access, Augmented reality support, digitization of work processes, IoT, and Industry 4.0

User reviews
pros & cons
1 / 4
View Reviews
1 / 4
View Reviews
Video reviews
Alec M
It Manager
4.0

Alec: My name is Alec. I'm a team manager of a real estate coaching company with multiple locations in the US reviewing NinjaOne and I currently give it a four out of five stars. Currently, we partner with a managed service provider that is using NinjaOne. They said it was really good, so we did a trial, decided to proceed forward with it, and we're really liking it. We're moving away from that MSP, so we're needing to bring everything in-house and have some of the similar tools so we can assist all of our employees. We chose NinjaOne because it's a very simple program to use. It allows us to manage all of our workstations, both Windows and Mac, running scripts that we might need to, install any applications remotely that we might need to. And it also has the service desk component so that we are able to work through tickets, show upper management how many support issues that are coming through, how we're resolving them, and just further support our department and the needs that we have. Onboarding is pretty straightforward. You just install the agents. There's a little setup on the ticket side just to get it customized how we would like it, but overall, the setup for Ninja is pretty simple and straightforward. I would recommend that you look at NinjaOne and compare it to other options out there and make sure that it meets your current needs as well as your future needs. Being an internal tool, there's not much need that we have for it for managing out the clients and things like that, but it is geared more towards a managed service provider, so make sure it meets all your requirements for that.

How Capterra sources reviews
View all video reviews
Harlan E
Practice Administrator
5.0

Harlan E.: My name is Harlan. I'm a director of operations and I give Teamviewer five stars. And for more reviews, click below. Previously to using Teamviewer we actually used UltraVNC and it was a little bit more difficult to log in and remote support people. But Teamviewer made it so much easier. The reason we chose Teamviewer is exactly because it's so easy to use. It's easy to onboard. The price is right, and it makes supporting others whether local or far away super easy. Teamviewer was easy to onboard. Simply download. It installs quickly and you're there. You're ready to go. If you're interested in remote software Teamviewer's the way to go. Whether it's for work or for supporting your mother, your grandmother, gosh, it doesn't come any easier than this. Teamviewer's the way to go.

How Capterra sources reviews
View all video reviews
User interface
184229 video thumbnail}
1 Video
194565 video thumbnail}
1 Video
184229
4 screenshots
194565
4 screenshots
Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

Logo Img
--%
Logo Img
--%
Access Controls/Permissions
207
Important
Activity Dashboard
388
Important

NinjaOne

Top Features
36/44
  • Annotations
  • Compliance Management
  • CRM
  • Session Transfer
  • Surveys & Feedback
  • Two-Way Audio & Video
  • Video Conferencing
  • Video Support
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • API
  • Audit Trail
  • Chat/Messaging
  • Collaboration Tools
  • Customizable Branding
  • Customizable Reports
  • Diagnostic Tools
  • File Sharing
  • File Transfer
  • Multi-Channel Communication
  • Multiple User Accounts
  • Real-Time Chat
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-Time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Reporting/Analytics
  • Screen Sharing
  • Self Service Portal
  • Server Monitoring
  • Session Recording
  • Single Sign On
  • SSL Security
  • Summary Reports
  • Support Ticket Management
  • Third-Party Integrations
  • Troubleshooting
  • Two-Factor Authentication
  • Unattended Access
  • User Management
  • Workflow Management
See All features
Hide Remote Support Software Features -

TeamViewer Remote

18/44
Show Remote Support Software Features +
NinjaOne
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
TeamViewer Remote
Deployment
  • Cloud, SaaS, Web-Based
  • Desktop - Mac
  • Desktop - Windows
  • Desktop - Linux
  • Desktop - Chromebook
  • On-Premise - Windows
  • On-Premise - Linux
  • Mobile - Android
  • Mobile - iPhone
  • Mobile - iPad
Support
  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat
Training
  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos
NinjaOne
  • By NinjaOne
  • Located in United States
  • Founded in 2013
TeamViewer Remote
  • By TeamViewer
  • Located in Germany
  • Founded in 2005
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