# Compare NinjaOne vs Carbonite 2026 | Capterra

> Unsure of what to choose? Check Capterra to compare NinjaOne and Carbonite based on pricing, features, product details, and verified reviews.

Source: https://www.capterra.com/compare/184229-223152/NinjaOne-vs-Carbonite

---

# NinjaOne vs Carbonite Features and Cost Comparison

Last updated July 2nd, 2026

Provider data verified by our Software Research team, and reviews  
moderated by our Reviews Verification team.[Learn more](https://www.capterra.com/our-story/)

Your comparison:

NinjaOneCarbonite2/4 selected

[NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.7 (294)](https://www.capterra.com/p/184229/NinjaOne/reviews/)

[Carbonite](https://www.capterra.com/p/223152/Carbonite/)[4.3 (172)](https://www.capterra.com/p/223152/Carbonite/reviews/)

[## NinjaOne](https://www.capterra.com/p/184229/NinjaOne/)[4.7 (294)](https://www.capterra.com/p/184229/NinjaOne/reviews/)

Starting Price

Contact vendor

Value-for-Money

4.6

Functionality

4.5

Ease of Use

4.7

Customer Service

4.7

Reviews Sentiment

Based on [294 reviews](#user-reviews)

Positive

285

Neutral

5

Negative

4

[## Carbonite](https://www.capterra.com/p/223152/Carbonite/)[4.3 (172)](https://www.capterra.com/p/223152/Carbonite/reviews/)

Starting Price

$4.92/month

Value-for-Money

4

Functionality

4.2

Ease of Use

4.2

Customer Service

4

Reviews Sentiment

L.

Based on [172 reviews](#user-reviews)

Positive

142

Neutral

17

Negative

13

## Send this comparison chart to my inbox

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## Summary

* * *

Key features rated by users

Features selected based on 4,309 reviews from help desk software users.  
about the Fit Score methodology.

Fit Score methodology

Our Fit Score reflects how reviewers rate a product’s performance against a set of features reviewers rate as most important. A higher score indicates the product is rated better in delivering what reviewers most care about.

  

If the Fit Score is not shown for a specific product, that only means there are currently not enough relevant data points to develop a meaningful score. It does not indicate that the product should be excluded from further evaluation. Best for Methodology

\--%Fit

Not enough reviews

Feature ratings

Ticket Management

4.2

Real-Time Notifications

4.5

Customizable Fields

\--

Third-Party Integrations

5.0

Performance Metrics

\--

\--%Fit

Missing features

Feature ratings

Ticket Management

NA

Real-Time Notifications

NA

Customizable Fields

NA

Third-Party Integrations

NA

Performance Metrics

NA

User satisfaction

User satisfaction

4.7

User reviews[294](https://www.capterra.com/p/184229/NinjaOne/reviews/)

Ease of use

4.7

Functionality

4.5

Value for money

4.6

Customer support

4.7

User satisfaction

4.3

User reviews[172](https://www.capterra.com/p/223152/Carbonite/reviews/)

Ease of use

4.2

Functionality

4.2

Value for money

4.0

Customer support

4.0

Price starts from

Price starts from

\--

-   Free version
-   Free trial

Price starts from

$4.92Flat Rate, Per Month

-   Free version
-   Free trial

Best for

Best for

NinjaOne is the unified IT operations platform that helps IT teams and managed service providers manage, secure, and support every endpoint from a single cloud-native console.

Best for

Designed for businesses of all sizes, a data protection solution that helps with supporting FERPA, GLBA & HIPAA, centralizing admin controls, creating backup for applications, reporting storage.

## User reviews

Pros & cons

NO

Nelson O.

IT Systems Administrator

> "The user interface is clear and user, friendly, so monitoring devices, running scripts, software deployments and checking alerts can all be done very simply, without..."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7109421)

BH

Bradley H.

Head of Managed Services

> "Originally we went with Atera for our primary RMM software, however we found some certain core fundamental features to be extremely painful (Script running, Remote..."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7160504)

JK

Joe K.

System Administrator

> "It helps me and my team manage the health of remote machines, administer software, fix issues, track/log problems, and report on the overall well-being of the..."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7006437)

ER

Ethan R.

IT Technician

> "Occasional issues where users with deteriorating internet connections will lock up the remote access tools, even when the internet quality has imporved."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004704)

RW

Rich W.

Executive Director

> "Patch management is reliable and automated, remote access is lightning fast, and the scripting/automation features have saved us dozens of hours."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7144382)

EK

Eric K.

Owner

> "I have a few clients that have NAS's on their network, however I really don't have a great way of backing them up (apart from replicating the data to a local..."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7013710)

Smita T.

Data Scientist

> "My overall experience with a NinjaOne has been very positive and It is a reliable tool for daily IT operations that helps a manage devices, monitor systems, and..."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7088154)

JH

James H.

IT Infrastructure Manager

> "We did struggle with support for our Rocky Linux based devices, the device agent seems to stop unexpectedly in our environment"

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004691)

PA

Peter A.

Automation Engineer

> "They have feature parity and then some across their RMM and remote software that allows our team to manage a significant amount of endpoints with ease."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004719)

SG

Stephen G.

IT Manager

> "I ran the product along side other product trials and its vulnerability management was extremely poor and missed so many vulnerabilities."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7040627)

Bobby A.

Technical Support

> "Overall, our experience with NinjaOne has been very positive. Since moving over from Kaseya’s stack in February 2025, our team has had a much easier time managing..."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7157139)

RW

Randal W.

Managing Partner

> "I did wish we could reset some of the alerts, especially on computers that have been offline for a while."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004714)

ET

Eldho T.

battery test tecnition

> "The HTML5-based user interface is highly responsive, allowing technicians to move quickly between dashboard"

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7149593)

KC

Kevin C.

IT Intern

> "Some cons of NinjaOne are its limited integration options, feature gaps, and it's a little pricey."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6621839)

BH

Bradley H.

Head of Managed Services

> "Ninja nails all the fundamentals perfectly, and then you get onto the more advanced features which are all thoughtful changes with MSP's pains are the forefront of..."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7160504)

Kevin Y.

Managing Director

> "However the solution was expensive with no remote support or helpdesk features in the standard license."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6799082)

TB

Tyler B.

Tier Two Technician

> "Submitting support tickets call all be done directly from the main dashboard and their documentation (Dojo) is easy to navigate and has plenty of resources."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7106635)

JH

Joe H.

Operations Director

> "It can become a little pricey if you have many users or a low number of users but very endpoint heavy."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6513916)

DN

David N.

IT Operations Manager

> "Overall NinjaOne is a really cost efficient RMM solution for you to monitor and manage either your Windows or macOS devices."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7132614)

AF

Allen F.

Director of Information Technology Solutions

> "I have struggled with the Apple integration a bit."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004828)

AN

Azamat N.

IT Support Engineer

> "The platform is intuitive, reliable, and streamlines device management, monitoring, and patching in a way that saves significant time."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004727)

WM

Will M.

Manager

> "There are a few item you can automate but it just causes more of a headache when doing so"

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6788570)

JK

Joe K.

System Administrator

> "Ease of use, all of the functionality it offers, allows me to manage multiple sites for customer support, the dashboard allows me to identify and address problems..."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7006437)

TJ

Timothy J.

IT Manager

> "The notifications telling users to reboot their machines after software updates has been called "Annoying" by our end users (it "nags" them every hour to reboot..."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___4941288)

DN

David N.

IT Operations Manager

> "It covers operating system and 3rd party apps and is pretty granular with how you can schedule patches."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7132614)

EE

Ed E.

Retail and Repair Operations

> "Does not integrate with Malwarebytes Endpoint which is our Endpoint of choice though we buy Malwarebytes from Ninja."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6065849)

GJS

Gert-Jan S.

Co-Owner and IT Security Expert

> "In every piece of the software, you sense that this has been built by MSP'ers for MSP'ers, the hardest part for an MSP company like us is to maintain your policies..."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6428937)

TB

Tomson B.

IT Administrator

> "You can only manage it from the Ninja Console & cleaning up malware with it is quite difficult."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6061178)

PW

Palash W.

Operations Consultant

> "The ability to monitor, manage, and patch devices remotely without complicated setups has saved us time and headaches. While the ticketing system and integrations..."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6729290)

Divaldo C.

CEO

> "It was difficult to start using because there was no price transparency, that is, they could very well make prices available without having to contact the company."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6163491)

DN

Dominik N.

CEO

> "It offers strong automation tools and reliable monitoring, which have helped streamline many day-to-day operations. While there are some limitations, such as the..."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6782168)

TB

Tomson B.

IT Administrator

> "The bundled Bitdefender AV is quite lacking in management."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6061178)

VR

Verified Reviewer

IT Solutions Architect

> "Tiered and a la carte pricing that is perfectly centered, makes it”\*\* → “Tiered and a la carte pricing that is perfectly centered makes it”"

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7145993)

TB

Tomson B.

IT Administrator

> "The extra integration items are somewhat lacking."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6061178)

Bobby A.

Technical Support

> "Remote access, ticket visibility, patching, and endpoint management are all easier to work with day to day."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7157139)

MT

Marek T.

CEO

> "The lack of seamless integration with popular applications and platforms made it more challenging to streamline workflows and consolidate information."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___4792935)

VR

Verified Reviewer

IT Solutions Architect

> "Backup is now offered natively with NinjaOne and we have had no issues with its reliability, compatibility, or immutability."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7145993)

Patrick P.

System administrator

> "A little tiny issue here and there, but nothing their technical support weren't able to handle."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___6060681)

VR

Verified Reviewer

IT Solutions Architect

> "Backup is now offered natively with NinjaOne and we have had no issues with its reliability, compatibility, or immutability."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7145993)

VR

Verified Reviewer

Systems Engineer

> "Well their remote access feature is not so robust and has some lag even with good bandwidth of internet."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___3772357)

VR

Verified Reviewer

Engineer

> "It has significantly improved our team's efficiency by automating routine maintenance and remote support."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7076162)

Fabio S.

Quality, IT, Management Control

> "Fantastic: device inventory, remote management, one-click deploy of apps, etc... And for the "support" perspective, the alert system has anticipated lot of..."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___3286299)

TB

Tyler B.

Tier Two Technician

> "Automation is prevalent in this field and NinjaOne allows for us to explore this with no limits."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7106635)

KF

Kenneth F.

Accounting

> "Furthermore, the user interface was clunky and unintuitive, making it difficult for new users to quickly learn how to use the app."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___4634633)

RW

Rich W.

Executive Director

> "I have been working with Ninja since their inception, bringing them into both of my organizations. When I switched to NinjaOne 10 years ago and it has been a..."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7144382)

BS

Bill S.

Technologist

> "Support can be lacking and deploying policies can be difficult at times"

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___4649330)

TM

Tou M.

IT Technician

> "These strengths make it especially appealing for IT teams looking to streamline operations without dealing with overly complex systems."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7137723)

CE

Chalden E.

Network Technician

> "If you are not familiar with Group Policy editing and Command Prompt/Powershell, some of the features will be a bit intimidating for you."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___3069158)

VR

Verified Reviewer

IT Solutions Architect

> "The GUI is granular for experienced IT professionals to appreciate, yet not being so overwhelming that new talent can dive right in to the environment."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7145993)

AM

Ailton M.

it

> "the search needs some work some times I need to find a pc and I have a hard time finding"

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2957633)

DN

David N.

IT Operations Manager

> "Patching works well and the device insights is super helpful for troubleshooting issues."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7132614)

RS

Rick S.

Senior IT Specialist

> "Features that are missing for me at the moment is cross organization user accounts and SAML SSO but these are both in the pipeline."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2477067)

VR

Verified Reviewer

IT Solutions Architect

> "The GUI is granular for experienced IT professionals to appreciate, yet not so overwhelming that new talent can dive right into the environment."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7145993)

BF

Baptiste F.

IT Technician

> "This RMM can't be used via Linux, you can install the endpoint but not remotely connect to it."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2928916)

VR

Verified Reviewer

IT Solutions Architect

> "It does all the things it does well, which is exactly what is needed for anyone using its features. When everything else breaks, Ninja will still be there to help..."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7145993)

Michael J.

Owner

> "The network monitor is outdated and very limited in its capabilities."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2755290)

JH

James H.

IT Infrastructure Manager

> "for an SME looking to consolidate platforms whilst also gaining better insight into our laptop and desktop estate, NinjaOne is an excellent platform."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7004691)

NA

Nick A.

Technical Manager

> "SENSITIVE CONTENT HIDDEN\], (who I still deal with on a regular basis) from the outset knew that a deal of this size could be easily lost, so no pushy sales..."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2408911)

SM

Scott M.

IT Director

> "Patch management is a bonus, They constantly update and fix bugs and issues."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___7100478)

Christopher W.

System Admin

> "Lack of built in scripting."

[See full review](https://www.capterra.com/p/184229/NinjaOne/#Capterra___2696351)

[View Reviews](https://www.capterra.com/p/184229/NinjaOne/reviews/)

L

Luke ..

Director of Technology

> "Carbonite consistently backs-up our end-user Apple and Windows machines– which is exactly what we need it to do."

[See full review](https://www.capterra.com/p/223152/Carbonite/#Capterra___6850123)

SB

Sunaina B.

Director of Operations

> "The keep having an increase in price and have gotten no new features."

[See full review](https://www.capterra.com/p/223152/Carbonite/#Capterra___6740155)

L

Luke ..

Director of Technology

> "Recent software and portal updates have greatly improved the consistency of our backups as well as the ease of administration."

[See full review](https://www.capterra.com/p/223152/Carbonite/#Capterra___6850123)

CD

Catherine D.

lawyer

> "Recovering one or two files at a time was not intuitive and took a bit of time to sort out."

[See full review](https://www.capterra.com/p/223152/Carbonite/#Capterra___6196126)

SM

Scott M.

IT Lead

> "We started with mostly desktops and have transitioned to mostly mobile computers without issue."

[See full review](https://www.capterra.com/p/223152/Carbonite/#Capterra___6719259)

VS

Vassili S.

Owner

> "Storage from Carbonite is costly, if you need to backup a lot of data it may not be the best solution"

[See full review](https://www.capterra.com/p/223152/Carbonite/#Capterra___4250811)

PD

Peejay D.

Business Development Representative

> "Can easily restore files even when infected with viruses"

[See full review](https://www.capterra.com/p/223152/Carbonite/#Capterra___6279524)

PD

Peejay D.

Business Development Representative

> "More expensive as compare to its counterparts"

[See full review](https://www.capterra.com/p/223152/Carbonite/#Capterra___6279524)

SS

Sarah S.

Diretor of Creative Content

> "If Carbonite changed those two factors I mentioned as cons, I would feel way more confident recommending them to friends..."

[See full review](https://www.capterra.com/p/223152/Carbonite/#Capterra___3272050)

SS

Sarah S.

Diretor of Creative Content

> "I don't like that I can't easily access my data to see with my own eyes that my data is backed up which is very different than..."

[See full review](https://www.capterra.com/p/223152/Carbonite/#Capterra___3272050)

Andrei P.

Data Scientist

> "It has good functionality on all the basics features."

[See full review](https://www.capterra.com/p/223152/Carbonite/#Capterra___4340640)

VR

Verified Reviewer

Contract Manager

> "I didn' see it as I was caught up getting everything back on line. But my real problem with carbonite is this 30 day policy of..."

[See full review](https://www.capterra.com/p/223152/Carbonite/#GetApp___3513119)

PB

Paul B.

IT

> "seems to process files quickly, customer support was adequate"

[See full review](https://www.capterra.com/p/223152/Carbonite/#Capterra___3654070)

VR

Verified Reviewer

Contract Manager

> "computers are being hacked every day and a company that cant hold on to your data during replacements etc is not customer..."

[See full review](https://www.capterra.com/p/223152/Carbonite/#GetApp___3513119)

SS

Sarah S.

Diretor of Creative Content

> "The only thing I need to do manually is for my future data and the process is SUPER simple even for the tech-challenged."

[See full review](https://www.capterra.com/p/223152/Carbonite/#Capterra___3272050)

SS

Sue S.

Payroll specialist

> "The initial set up to backup all our files took forever to complete and it affected the use of the computer while it was..."

[See full review](https://www.capterra.com/p/223152/Carbonite/#Capterra___2969927)

Andrew L.

Experienced IT Administrator

> "Once setup it is hands off and if you need to do a restore it is easy to do."

[See full review](https://www.capterra.com/p/223152/Carbonite/#Capterra___3933442)

SS

Sue S.

Payroll specialist

> "Sometimes it had glitches which required that I had to uninstall and reinstall product to get it working again."

[See full review](https://www.capterra.com/p/223152/Carbonite/#Capterra___2969927)

EG

Elwood G.

Independent Financial Adviser

> "It backed up my computer easily and ai like the fact that it does the backup easily withoy my having to do anything."

[See full review](https://www.capterra.com/p/223152/Carbonite/#Capterra___2959084)

LR

Lori R.

Owner

> "It's a little more expensive than some of the others."

[See full review](https://www.capterra.com/p/223152/Carbonite/#Capterra___4224872)

Andrei P.

Data Scientist

> "I do recommend it for most users, since in most cases you don't need many of them."

[See full review](https://www.capterra.com/p/223152/Carbonite/#Capterra___4340640)

TH

Tim H.

Founder

> "Service fails constantly\*"

[See full review](https://www.capterra.com/p/223152/Carbonite/#GetApp___4494318)

SS

Sarah S.

Diretor of Creative Content

> "So I took the plunge with their Black Friday deal that included backup for my computer and external hardrive."

[See full review](https://www.capterra.com/p/223152/Carbonite/#Capterra___3272050)

AK

Angelica K.

Owner

> "It did not work well for us to be able to access files when needed."

[See full review](https://www.capterra.com/p/223152/Carbonite/#SoftwareAdvice___3284700)

SS

Sarah S.

Diretor of Creative Content

> "I also liked that there was the mid-tier option (the one I chose) that backs up your external hard drive."

[See full review](https://www.capterra.com/p/223152/Carbonite/#Capterra___3272050)

SS

Sue S.

Payroll specialist

> "I did not like not having the ability to file share. "

[See full review](https://www.capterra.com/p/223152/Carbonite/#Capterra___2969927)

MS

Matthew S.

owner

> "A few times, I have needed to do either a file restore or a complete system restore and you are happy you have Carbonite since..."

[See full review](https://www.capterra.com/p/223152/Carbonite/#Capterra___2280626)

MN

Mike N.

IT Administrator

> "The few times that I have had to restore a file or several files were just a minor inconvenience compare to recreating the..."

[See full review](https://www.capterra.com/p/223152/Carbonite/#Capterra___2572117)

SS

Sarah S.

Diretor of Creative Content

> "He said he uses it with a number of clients with good results."

[See full review](https://www.capterra.com/p/223152/Carbonite/#Capterra___3272050)

PR

Paula R.

doctor

> "I tried to find the phone number to speak to a person and it was near to impossible to find."

[See full review](https://www.capterra.com/p/223152/Carbonite/#Capterra___2423264)

AM

Adam M.

IT Manager

> "The service that carbonite provides is invaluable. If you don't have your computer files backed up in a remote location you..."

[See full review](https://www.capterra.com/p/223152/Carbonite/#Capterra___2437246)

VR

Verified Reviewer

Contract Manager

> "I didn't expect this type of service."

[See full review](https://www.capterra.com/p/223152/Carbonite/#GetApp___3513119)

[View Reviews](https://www.capterra.com/p/223152/Carbonite/reviews/)

## User interface

4.74 (294)

[Carbonite](https://www.capterra.com/p/223152/Carbonite/)

4.25 (172)

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### Features

Do these products fit your needs?

Prioritize real-user-identified key features according to your needs to find your best fit.

\--% Fit

vs

\--% Fit

Access Controls/Permissions

207

Important

Activity Dashboard

150

Important

AI Copilot

120

Important

NinjaOne

Top features

30/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Automation
-   Workflow Management

[See all features](https://www.capterra.com/p/184229/NinjaOne/#features)

Carbonite

3/36

-   Access Controls/Permissions
-   Activity Dashboard
-   AI Copilot
-   AI Summarization
-   Alerts/Escalation
-   API
-   Automated Responses
-   Automated Routing
-   Chatbot
-   Collaboration Tools
-   Customer Database
-   Customizable Branding
-   Customizable Fields
-   Data Import/Export
-   Email Templates
-   Generative AI
-   Knowledge Base Management
-   Macros/Templated Responses
-   Mobile App
-   Multi-Channel Communication
-   Performance Metrics
-   Personalization
-   Prioritization
-   Real-Time Chat
-   Real-Time Notifications
-   Reporting/Analytics
-   Secure Data Storage
-   Self Service Portal
-   Service Level Agreement (SLA) Management
-   Single Sign On
-   Social Media Integration
-   Surveys & Feedback
-   Third-Party Integrations
-   Ticket Management
-   Workflow Automation
-   Workflow Management

[See all features](https://www.capterra.com/p/223152/Carbonite/#features)

### Recognition

NinjaOne is recognized as a top-rated tool in 3 Capterra Shortlist reports

No recognitions have been awarded to Carbonite

### Deployment & support

NinjaOne

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

Carbonite

Deployment

-   Cloud, SaaS, Web-Based
-   Desktop Mac
-   Desktop Windows
-   Desktop Linux
-   On-Premise Windows
-   On-Premise Linux
-   Desktop Chromebook
-   Mobile Android
-   Mobile iPhone
-   Mobile iPad

Support

-   Email/Help Desk
-   FAQs/Forum
-   Knowledge Base
-   Phone Support
-   24/7 (Live rep)
-   Chat

Training

-   In Person
-   Live Online
-   Webinars
-   Documentation
-   Videos

### Company Details

NinjaOne

-   By NinjaOne
-   Located in United States
-   Founded in 2013

Carbonite

-   By OpenText
-   Located in Canada
-   Founded in 2004

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