Helping businesses choose
better software since 1999
better software since 1999
Guides & Research
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more.
Capterra carefully verified over 2 million reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more.
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more.
Companies using the phone to conduct business (sales or support) on a daily basis.
We serve a variety of clients: from large outsourcers to small and medium companies, who use it for multiple purposes such as customer care, telesales and debt collections.
I enjoy the user-friendly interface & reliable call quality and also how easy it is to set up and customize call flows and integrations with other tools, such as Zendesk.
Their billing department charged my account for licenses I didn't use and now I'm asking for a refund. The sad part is that I didn't notice they've been doing that for many months now on my account.
Not only is the tool user friendly, but the customer service team is great. They go above and beyond to assist you and will follow up with you until the problem is resolved and I appreciate that.
I miss having the region from where people are calling showing up that we had on our previous call provider. Connection is sometimes unstable.
The phone quality is superb. I love that I can call customers on my cell phone and it looks like it is coming from the office phone; this makes it super easy to make calls from anywhere.
The call log periodically misbehaves. The sync of call recordings for missed calls doesn't always work forcing us to still check missed calls in the native Aircall app still.
The interface is pretty simple, it's very easy to use and organize calls. Great customer support and great demo and onboarding process.
Call quality is really bad, all of my colleagues complain about calls dropping or customers not being able to hear them.
James E.: My name is James. I am the Chief of Staff at Slurp. We have one to 50 employees, and my rating for Aircall is four out of five. Before Aircall, we were using Zendesk to call. The reason that we switched to Aircall was Zendesk was far too expensive for our business. Aircall was easy to implement and had extremely good live tracking of the team. Also, very, very easy to use inbuilt metrics to conduct analysis. Getting started with Aircall was extremely easy. The onboarding team helped us through every step to port our number from Zendesk to Aircall. And once we had the system up and running, it was extremely easy to set up user accounts onboard and train the team with the support of the Aircall onboarding team. I would strongly recommend the use of aircall, especially if you're using multinational phone systems. It supports calls across the globe with no functionality or additional requirements.
Prioritize real-user-identified key features according to your needs to find your best fit.
Aircall
ICR Evolution
Top FeaturesTalk with a software expert for free. Get a list of software that’s great for you in less than 15 minutes.
Products similar to those you're currently comparing: