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NEMT, medical transportation, paratransit, and demand-response
Businesses that have their own fleet of vehicles and need software to help manage their pickups and deliveries.
Very clean interface with a lot of customization options. The real time vehicle tracking is a huge help and let's a dispatcher have a birds-eye view of the entire fleet.
Seems as though they have to call their dispatch before 911. Oh and when asked to modify, we’re crazy and need to pay for that feature to be built.
Recommend by a lot to the companies that growing or want to grow fast. They have all the tools to do the business properly.
When asked to have this feature, we were treated as though WE were crazy and needed to pay a team to develop this.
The RouteGenie product is one of the most user-friendly platforms I have seen. The level of support the RouteGenie staff provides during integration is amazing.
Can sometimes lag in speed when processing tasks.
Routing is very helpful we did try a bunch of different software providers but only RouteGenie helped us to reduce the number of dispatchers in the office and improve our efficiency.
For example- were told that none of their non emergency drivers in their network are delivered crucial information about their passengers. These crucial items are.
The product itself is great and easy to use. The customer service is wonderful, [sensitive content hidden] offered quick and effective help.
He only downside for me really are the odd glitches. Yesterday it kept freezing at the point where the driver had dropped off and so we didn't know how far out he was.
I love being able to see when my shuttle drivers have accepted the ride and where they are located on the map. It makes it easy for me to have an ETA for customer preferring our personal shuttles.
At times drivers find it confusing to see Scheduled trips as Active trips, particularly. Missing feature: next day trips.
The ability to communicate to the shuttle drivers quickly, clearly and efficiently is our favourite feature.
So far we haven't found anything that we are unhappy with.
Ease of use, it is a wonderful tool to keep customers involved and informed.
The maps are very hit and miss. They break alot but can be fixed with a refresh, not a huge issue.
RouteGenie
Top FeaturesShuttleControl
RouteGenie
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